Line cancelled, dialling tone still on 4 days late...

I have an order to cancel a line which was completed on the 03/10/2011 according to the order tracking symtem.
Is it normal that there is still a dialling tone on the line?
Solved!
Go to Solution.

no once the line is ceased then line rental stops as to the refund you could contact the billing live chat and get them to sort things out for you try this link http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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