Line not working since 9 January. Calls to BT not ...

My question is is there a way to contact a single point of contact who can track a fault through from beginning to end and keep me in touch with progress?
The initial fault was a lot of interference and broadband download speeds 10% of what they should be. I reported the fault and, a few days later, received a text saying it had been fixed. In fact, fater that dte, the phone was completely dead. In response to calls from me and website entries,  I received more texts saying the fault had been repaired. On Tuesday, I was told that the fault would be repaired by this Saturday at 5pm and was assured that i would receive regular calls to update me. The phone was still daed and I made another report on Sunday. I was told that "thousands" of lines are down and that no promise can be made about when the line could be repaired.
While I have a domestic phone line, I have businessbroadband on the same line. I have contacted that service but have been told that, as this is a domestic line, they can't do anything.

Hi Stephen543,
I just checked the fault report and an engineer went out today to repair this, going by the notes he carried out some more work and left a message on your mobile to check the line when you got home.
I'll reply to your email now, and if the problem is still not fixed let me know and we'll chase this up again.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • IPhone 5 and iPad 2 Bluetooth not working since IOS8.0 update unable to make calls through Bluetooth system in Mazda 3 and unable to connect iPad to wifi printer

    Since recent  IOS 8.0 updates Bluetooth on my iPhone 5 and iPad 2 is not working cannot make calls through car Bluetooth system and cannot use Bluetooth  to connect to other devices on my iPad

    Hi there Annapana,
    You may find the troubleshooting steps for bluetooth connections in the article below helpful.
    If you can’t use a Bluetooth accessory or car kit 
    -Griff W.  

  • Where can i exchange my not working iphone bought in Switzerland (on july 12, 2012.) that just turned off and not working since. In croatian store they don't want to give me replacement phone!!!!

    I have bought iphone 4s on July 12, 2012.in Zurich in offical Apple store (Glattzentrum) and after one and a half months it just turned off and not working since. I tried three charges and nothing (it detects that charger is on but it cannot be charged). So now I have a not working phone only two and something months after purchase. But the problem is that in Croatia we have two apple reseller stores and neither don't want to exchange it, although is under warranty!!!! The closest stores are 250 km from Zagreb...Of course I have contacted Apple store in Zurich but they told me to come in Switzerland or to send credit card data for receiving new iphone, the problem is I don't have credit card with 700 euro on it!!!! what to do?? who to call ??? where to get replacment device cause this is disaster???? I wanted to buy ipad but after all this I doubt to do so...I have not working Iphone payed around 700 chf or 800 usd and cannot change it in my country, is it possible for such vast organization like apple that this things can occur????? So much for customer support

    “the EU is considered one country for warranty purposes“
    Not the case at all whilst there are harmonized minimum standards governing guarantees, warrantees remain national as these vary (Add to) minimum legal protection.
    Some how you need to get your phone back to Switzerland.

  • Canon Printer mx860 not working since upgrade to Yosemite, it is connected to my Mac via usb.  Any suggestions?  Thanks. LL

    My 2009 Canon MX860 Pixma printer not working since an upgrade to Yosemite on my MAC version 10.10. It is connected by USB.  Have had no previous issues with printing, scanning or faxing.  When trying to print my Calendar I only get light vertical dotted lines, none horizontal, no words and vague header colors. Checked printer image on the  on my MAC which shows the same problem.  All of the color and black cartridges are new.
    The recent upgrade to the Canon application says it is completed but it is not, image on application upgrade is a circle with an X.
    Any suggestions?  Could this simply be a compatibility problem?  I'd sure like to keep my Canon printer.
    Thanks,  LL

    Can you open System Information (Applications > Utilities) and select Printers in the left sidebar. If the MX is the only printer connected to the Mac then its information will be shown in the right pane. If you have more than one printer, then a list will be shown in the top right pane. Select the MX to see its information in the bottom right pane. Can you copy this information and paste back here for me to check.
    Also an FYI - this is the Mavericks forum. The Yosemite forum is here

  • IChat Video Not Working since PSP3 bought!!

    Hi guys,
    ichat video not working since I bought and installed a new Playstation 3. I have a BT HUB that connects wirelessly with the imac. I have BT Vision running from the HUB too via ethernet wall boost adapters. I had this problem with video when i installed the BT Vision. And turned out to be something to do with Application Sharing settings on the HUB. I resolved it by correctly sharing AIM TALK with my wireless imac. Now the same problem has arisen since the psp3 was put on. But even with all the things I've tried I am stuck as how to get the video up and running as before. The devices running off the hub include:
    1. imac (wireless via Airport Extreme)
    2. BT Vision via ethernet and wall adaptors
    3. iPod touch via wireless
    4. PSP3 via wireless plug and play
    I have checked all the ip address for these devices and have enabled app sharing for the imac wireless to AIM TALK in BT HUB manager. I have also opened my firewalls; changed the port setting to 443 in ichat preferences; re-set the HUB/Router;
    Is there anything else I can do or check? As I said it worked perfectly before the psp3 went onto the
    network. Should i assign AIM TALK to the imac wireless or to some of the other devices? (though I think I've tried that too!!)
    Help would be much appreciated as this is driving me to insanity, if I wasn't there already!!!!
    Take care, and thanks in advance for your help.
    Baz, Belfast, Northern Ireland, Europe!!

    "speedtouch modem!"
    Yes you do.
    Thomson-Alcetel who make the Speedtouch range make this device for BT.
    The Firmware is Thomson-Alcatels with BT Logo-ing.
    This Ethernet 3 connection is probably internal.
    Have you got System Preferences > Quicktime > Streaming set to 1.5Mbps ?
    If not then do and restart iChat to see the new speed.
    In Leopard the Automatic setting is read by iChat as 384K.
    This may be allowing the PS3 to have too much of the bandwidth.
    I or rather my son has a X-Box 360 which can be on-line when I video chat and it works for me, as it does when he uses his PlayStation 3
    If the AIM talk setting uses the same port here as it is listed elsewhere then it has only opened/allowed port 5190.
    This would have appeared to have been coincidental to any iChat use when you changed it.
    Are you not using UPnP in this device ?
    Which firmware is it up to ?
    Anything above 6.2.2.6 should work.
    Anything starting with 6 and containing letters is later.
    In the .telephony section does it mention which port are open ?
    9:00 PM Sunday; May 11, 2008

  • Router Port Forwarding not working since Mavericks

    I have an iMac sat behind a BT Home Hub 3 (an ADSL router, if you're not aware), with several ports (POP3, SSH, HTTP, etc) from the outside world forwarded via the hub to my Mac. Since installing Mavericks (from Snow Leopard), NONE of these ports are now open.
    They're open on the Mac, and another machine on my home network can use them locally, but from outside the network, they're hidden. Shields Up shows them as Stealth.
    Things I've tried:
    Rebooting everything.
    Setting the Home Hub up again, forwarding all the ports again.
    Turning all the sharing off in Mavericks and then back on.
    Trying the same services on different ports.
    Trying different services.
    Turning off the Mac firewall.
    Turning off the router firewall.
    Trying the Mac on another IP address and reforwarding everything to the new one.
    Putting the Mac in the DMZ.
    I can forward ports to other devices on my network (e.g. my NAS) and they work fine, so port forwarding isn't completely broken on the router
    Here's the thing though...
    On a completely separate network, on a separate Mac (a 2012 MacBook Pro) that went from Mountain Lion to Mavericks, also behind a BT Home Hub 3, EXACTLY the same thing is happening. No ports can be forwarded to the MacBook Pro, but all the ports are open to the local network.
    Any ideas? I'm pretty sure this must be a bug in Mavericks as I can't see anything else it can be.

    It's not just single port forwarding that has bugs, the entire router has bugs and simply does not work as advertised. I have found the following bugs/aspects of this router that just does not work correctly: 1. If you have to open ports, and who doesn’t, this router will eventually stop accepting packets from WAN>LAN. You will still have Internet access but no open ports. A reboot will fix this problem. Oh, by the way, this router has no scheduled reboot option! <--That would be a workaround but a welcome one for this router. 2. Firewall Access rules do not work!! Yep, a Cisco router and basic functionality simply does not work. I called Cisco and even though the tech saw the router not working denied it was a bug! Said we have to do port mirroring, setup a workstation with WireShark and capture packets so we can debug the issues.  That would take several hours. I told him I would have appreciated if Cisco would have debugged the issues with their router BEFORE they shipped the units. Stay away from Cisco Small Business Routers. I wish I had. And if there are any Cisco die-hards out there willing to prove me wrong, just reply to this and please, prove me wrong that the RV series and specifically the RV215W is not JUNK.

  • Mail not working since OS X Yosemite download

    Mail not working since OS-X Yosemite download! Getting the message ''your mail index has been damaged, to repair it, quit mail'
    Same message keeps appearing despite following instructions - need mail for work! Hope someone has the answer please? iPhoto not working either since download.

    Back up all data before proceeding.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Preferences/MobileMeAccounts.plist
    Right-click or control-click the line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • IChat not working since iOS 5 update

    My iChat is not working since the iOS 5 update.  Everytime I go to log in it says: "iChat can not communicate with the AIM account..."  Is anyone else having a problem since the new update was released?

    Hi Chris,
    Does it read login.oscar.aol.com in the server Setting tab  ?
    (iChat Menu > Preferences > Accounts > Server Settings)
    Hi bryanfromcottonwood,
    In Previous versions iChat was set up to automatically change the Server Name fro AIM logins when starting or turning Off SSL.  (it tended to look like the leading "s" appeared or disappeared).
    IT Changed from login.oscar.aol.com to slogin.oscar.aol.com
    There are suggestions that this does not happen now.
    It is not known if this is done deliberately for "Security" or an error in the Update file.
    6:57 PM      Friday; October 14, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • HT3258 My Parallels program is now not working since upgrading my MacBook Pro to OS X Mountain Lion.  I was wondering if there is a solution to getting this working again?

    My Parallels program is now not working since upgrading my MacBook Pro to OS X Mountain Lion.  I was wondering if there is a solution to getting this working again?

    You just need to update it to the latest version.  See:
    http://kb.parallels.com/114449

  • I have an Iphone 4 and the camera shutter wont open, I have tried most things and it has still not opened, it has not worked since I have got it. What should I do?

    I have an Iphone 4 and the camera shutter wont open, I have tried most things and it has still not opened, it has not worked since I have got it. What should I do?

    Here's basic troubleshooting for iOS:
    https://sites.google.com/site/appleclubfhs/support/advice-and-articles/troublesh ooting-ios
    (Note that my links to other pages may promote my organization, and this should not be taken as an endorsement by Apple)

  • Home sharing on apple tv not working since upgrade to yosimite

    home sharing with my Apple TV (gen 3) and iMac not working since upgrading iTunes (12.0.01.26) and installing Yosemite (10.10) on my iMac (2008).
    everything worked fine before this!

    Hey stephenfromdominion,
    Thanks for the question. I understand that you are experiencing issues with Home Sharing after upgrading to OS X Yosemite. For troubleshooting information, check out the following resource:
    Troubleshooting Home Sharing
    http://support.apple.com/kb/ts2972
    Thanks,
    Matt M.

  • MOH not working in Directed call park

    Hello All,
    After upgrading the voice gateway from 15.1(2)T2 to15.1(3)T4 im facing this issue.
    MOH is not working in Directed call park. We have 10 Directed call park numbers 100-109, users are parking the calls by pressing trasfer key (transfer key-->dial 100-->transfer key). The Music is stopped playing after the user presses the transfer key for the 2nd time. MOH is working fine in hold and call  park. I can see the MOH session in Show ccm-manager music-on-hold and the same MOH session is continuing after pressing the transfer for the 2nd time, only the music is stopping. There are some sites in the same cluster which MOH working in all conditons but the router is rnning with
    Using: 2900 series voice gateway with H.323, Centralized cluster.
    Assistace will be musch appricidated
    Thanks,
    Murali

    This issue has been identified as new BUG. Cisco is working on this.
    -M

  • One speaker is not working since long time

    one speaker is not working since long time bought in last december

    I have iphone 4Gs and I can see at bottom there are 2 nets for speakers and I saw with my college has same iphone and sound is coming from both but mine is coming from only from right side.

  • Drag and Drop not working since last software update

    Drag and Drop not working since last software update - this is occuring on Outlook for the mac and I just tried moving  an icon on the doc and the same thing occured.  YOu can drag but the items will not drop.

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem(s)?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
    Be sure your Mac is shut down.
    Press the power button.
    Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem(s)?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • My scanner (Epson V300) does not work since mountain Lion upgrade.

    My scanner (Epson V300) does not work since Mountain Lion upgrade. I updated the drivers,I can get it to work one time when I reboot the iMAC it will function (scan) one time and than not again until I reboot. Help!!!

    Try trick #5, at > Eight amazing Image Capture tricks | Macworld

  • ADS does not work.(Service call exception)

    Hi All,
    According to SAP note 937697 "Usage of SAP NetWeaver BI Diagnostics & Support Desk Tools", when running the tool, it gives following error:
    ADS does not work.(Service call exception; nested exception is: com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://sapbwd.ni.ad.newsint:50000/AdobeDocumentServices/Config?style=document")
    I have been looking into system to find out how to solve the issue, but could not, is there anyone who can help me with exact instructions what I do need to do.
    Thanks in advance
    sahmad

    Dear Sahmad,
    I would suggest you to check notes 1004321 and 944221. The first one says that mostly of this kind of issues (and I have already seen several ones) is caused for bad passwords for user ADSUSER or this account expired. The second note is a troubleshoot note you can also do.
    You can also follow this procedure to check that:
    Please open the Visual Administrator and browse to Server -> Services -> Security Provider -> Policy Configurations
    In the Components tab you will see the service.destinations policy. Click on this and then click on the AccessDestinations security Role. Modify this and add the J2EE_ADMIN/Administrator user to this role and save.
    Maybe the password is not set correctly as well. I think it worths to be set it again. First you have to identify where your ADSUSER maintained.
    Go to http(s)://<SERVER>:<PORT>/useradmin search for ADSUSER If Datasource:
    - LDAP -> check psw of ADSUSER in LDAP and enter it in SM59
    - UME data -> check psw of ADSUSER  in Visual Admin and enter it in SM59
    - ABAP -> check psw of ADSUSER the ABAP system in the following client:
    Visual Admin->UME Provider->Properties->ume.r3.connection.master.client
    If you want, also, you can change the ADS by the SAP Export Library, as per SAP Note 1112132. It is very simple to activate and will bypass ADS, doing every function ADS does.
    I hope it helps.
    Kind Regards,
    Marcio

Maybe you are looking for