ADS does not work.(Service call exception)

Hi All,
According to SAP note 937697 "Usage of SAP NetWeaver BI Diagnostics & Support Desk Tools", when running the tool, it gives following error:
ADS does not work.(Service call exception; nested exception is: com.sap.engine.services.webservices.jaxrpc.exceptions.InvalidResponseCodeException: Invalid Response Code: (401) Unauthorized. The requested URL was:"http://sapbwd.ni.ad.newsint:50000/AdobeDocumentServices/Config?style=document")
I have been looking into system to find out how to solve the issue, but could not, is there anyone who can help me with exact instructions what I do need to do.
Thanks in advance
sahmad

Dear Sahmad,
I would suggest you to check notes 1004321 and 944221. The first one says that mostly of this kind of issues (and I have already seen several ones) is caused for bad passwords for user ADSUSER or this account expired. The second note is a troubleshoot note you can also do.
You can also follow this procedure to check that:
Please open the Visual Administrator and browse to Server -> Services -> Security Provider -> Policy Configurations
In the Components tab you will see the service.destinations policy. Click on this and then click on the AccessDestinations security Role. Modify this and add the J2EE_ADMIN/Administrator user to this role and save.
Maybe the password is not set correctly as well. I think it worths to be set it again. First you have to identify where your ADSUSER maintained.
Go to http(s)://<SERVER>:<PORT>/useradmin search for ADSUSER If Datasource:
- LDAP -> check psw of ADSUSER in LDAP and enter it in SM59
- UME data -> check psw of ADSUSER in Visual Admin and enter it in SM59
- ABAP -> check psw of ADSUSER the ABAP system in the following client:
Visual Admin->UME Provider->Properties->ume.r3.connection.master.client
If you want, also, you can change the ADS by the SAP Export Library, as per SAP Note 1112132. It is very simple to activate and will bypass ADS, doing every function ADS does.
I hope it helps.
Kind Regards,
Marcio

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