Line should be ADSL2+ (G.922.5), but HH3 still rep...

According to http://www.productsandservices.bt.com/products/broadband/internet-speed-test#services-checker, my line should be capable of 10-19.5Mb download speed (estimates 17Mb). The HH3 reports around 8Mb download and G.992.1 Annex A modulation.
Is it possible to check my account details and enable ADSL2+?

OK, here is the rest of the Settings | Broadband | Connection page:
Line state:
Connected
Connection time:
3 days, 17:15:42
Downstream:
7.875 Mbps
Upstream:
448 Kbps
The exchange is Halesworth and SamKnows says:
ADSL status:ADSL Max statusDSL status:21CN WBC status:FTTC status:
Enabled as of 18/08/2004
Enabled as of 31/03/2006
Not available
Enabled
Not available
We moved to this house around 3 years ago, and have always had 6-8Mb download. A friend suggested we should be able to get more given our location and the results from the site off www.bt.com

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I guess only a moderator could look into this one for me so I've pinged you an email (with all my details etc.) but I'll state my question here in any case so there is something to refer back to etc;
My exchange shows at the BT ADSL availability site as having been activated for ADSL2+ but I have also read that I may need my individual line changed to receive the service.
I am an option3 customer and my contract is about to be renewed on the 6th April this year. Previously when asking whether the 20mbps upgrade would be automatic I have been told conflicting answers, one person telling me that my line is already activated for ADSL2+, and another telling me that changes need to be made in the exchange to facilitate it.
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Anyhow, my primary question is the one related to how my line is configured (ADSL 1\2\2+) and so if you could answer that question at least it would be much appreciated.
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Below is a copy of my current stats in case they are needed;
Channel: FAST, Upstream rate = 888 Kbps, Downstream rate = 4709 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: UN /DN
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 8.18.2
Attn(dB): 45.0 24.6
Pwr(dBm): 0.0 13.0
Max(Kbps): 5208 888
Rate (Kbps): 4709 888

Hi dizzy_davidh
Would need some more information to look into this for you. Send an email to [email protected] with your account information and a link to this thread, either myself or another moderator will be in touch.
Cheers
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Line should be ADSL2+ (G.922.5), but HH3 still rep...

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