Link in Report does not work when run on Citrix

Hello,
we use Crystal Reports (v11) for creating Reports.
Data is based on our CRM system "SuperOffice".
We have several reports and what we did is to add a column that includes a link to SuperOffice.
For example - if I have a list of contacts as a report, then every line has a link to SuperOffice.
If I click this link, the contact in SuperOffice gets open.
This works on lokal pc installations.
But is doesn't work on a citrix server.
If I click the link - nothing happens.
Is that a known problem or does anyone have any ideas for that?
Are there any known problems with links in reports on citrix servers?
Thanks in advance.
Best regards,
Tony

Hi Don,
thank you for fast response.
That is a good advice. We will check that.
The main question is, to which folders etc. does CR needs access?
To explain the situation better: To run the reports we use Crystal Reports Runtime (Version 11.1.1883).
Do you (or anyone else in these forum) know where we could get information about which kinds of access CR Runtime needs to handle with these links?
Regards,
Tony

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