Links in pdf doc are not working when viewed in Reader 9, but works with Reader 8

Hello,
When I view a pdf document using Reader 8, the links in the document work. However, when another user views the pdf document using Reader 9, the links do not work for them. Any suggestions?

Are they hyper links or are they spelled out (http://...etc)?
If they are spelled out, it could be because the person using 9 needs to select "create links from URL" in Preferences>General>Basic Tools.

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