Links missing from printed version

Using RH7 on a help text originally created in RH5, my
printed documentation has no links at all-- not even non-working
links. The link text comes through as plain text. While the printed
documentation is being generated I repeatedly get a message from
Microsoft Word, saying "Word cannot save this file because it is
already opened elsewhere (C:Documents and Settings\...\Normal.dot)"
This message makes me think the link problem is related to
templates. When I open the resulting document and look under Tools
> Templates and Add-ins, it shows these templates:
- In the "Document Template" box, C:\Documents and
Settings\ccbrewst\My Documents\I-GUIDES help\IGUIDES_RHT.dot
- In the "Checked items" box, rhd.dot and SnagIt Add-in.dot
It doesn't mention Normal.dot. Can anyone tell me if the link
problem is related to templates, and why I get the message about
Normal.dot? (I think I'm over my head!) Thanks.

I wish this forum would let me edit my previous submission. I
wasn't getting links because I hadn't checked the "Retain
Hyperlinks" box. Duh! I didn't know that choice existed. But I'm
still getting the message about Normal.dot, so I'd still like to
know about the template issue. Thanks.

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