LMS 3.2 with RME 4.3.1 not Archiving configuration

Question

HI ,
I am facing problem in Ciscoworks in Fetching config Archieve from Cisco ASA-5510 Adaptive Security Appliance . I am using LMS 3.2 and RME 4.3.1
SSH is enable in the device, and from LMS server I am able to connect through Putty. Also from Management station to Device it showing SSH is up for both version. But from RME its failing Its giving below mentioned error
  Device: COGINHYDGCBDFHRTF1       Status:   Failed
*** Device Details for COGINHYDGCBDFHRTF1 ***
Protocol ==> Unknown / Not Applicable
Selected Protocols with order ==> SSH,Telnet,TFTP,RCP,SCP,HTTPS
Execution Result:
RUNNING
CM0151 PRIMARY RUNNING Config fetch failed for COGINHYDGCBDFHRTF1 Cause: Couldnot enter ENABLE Mode from USER Mode on 10.241.44.220.TELNET: Failed to establish TELNET connection to 10.241.44.220 - Cause: Connection refused.
Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.
I have tried from LMS server by telneting to port 22, its giving below output------SSH-1.99-Cisco-1.25
When I have tried to test device credentials for SSH and SSH Enable mode, then below output I am getting. SSH remains blank status.
Device Name
SSH
Enable
by SSH
1.
COGINHYDGCBDFHRTF1
Did Not Try
Pls help to resolve this.

Answer 1

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:10.0pt;
mso-para-margin-left:0in;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
],DEBUG,[Thread-778],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,Returning from Session.send('terminal width 0
[ Thu Oct 28  15:02:28 GMT+05:30 2010 ],DEBUG,[Thread-778],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,debug,31,in trimPrompt(), prompt == 'ASA-F1# '
[ Thu Oct 28  15:02:28 GMT+05:30 2010 ],DEBUG,[Thread-778],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,printStackTrace,51,stacktracecom.cisco.nm.lib.cmdsvc.CmdSvcException: Unhandled SSHv2 message: SSH_MSG_CHANNEL_REQUEST(98)
                Channel ID: UInt32[ 0 ]
                Channel Request Type: exit-status
                Want Reply: true
                Timeout (msec): 0
                Exit Status: UInt32[ 0 ]
What i deduce from this output is may be "ter width 0" is un-authorised for the user or is not supported by the particular code that you are currently running in the box.
Best Regards // Rajiv