Loading from text file unable to display certain letters such as w and ?

I downloaded a flash template that includes a text file that it uses to load the content. So, I opened the text file and started to make changes to certain text and when I view the changes I noticed that certain letters and characters are not being displayed such as the letter w and the question mark ? and other letetrs.
I am a newbie to all this, please help
here is an example of the text I included in the text file:
&privacy_title1=Privacy Policy
&privacy_txt1= what information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
And here is what it shows when I run the flash template:
As you can see the w is missing and the question mark and some other letters.

I am not sure what all that is, I know nothing about flash and that is why I got the template so I can just change the text and get what I want. Can you please tell me exactly how to do what you suggested?
Thank you
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Ayman Kawache

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