Lock up and attempted restart on recent recordings

Recordings made since about 10 days ago are giving me problems. They will lose sound about 1 second before freezing. After about 1 minute the vbox than tries to restart itself, but the restart screen just flickers every 10 seconds like it's recycling. It never gets any where with the restart, I have to pull the power. Restarts ok when power is restored.
The freeze points are repeatable. I can try playing a recording again and it will freeze at the same frame. I can fast forward and backward past the freeze point as long as I do so before it locks up. There are also multiple freeze points in recordings. The freeze points in the recordings are not at set times or lengths, just appear random.
Watching live is ok. Signal strength looks the same as it ever did. Older recordings play back without any problem. I've got two other PVRs and have made simultaneous recordings on all three as a test; the vbox has problems, the other two don't even show a flicker.
Anyone got any ideas. I think the vbox is going faulty. Can't recall exactly how long I've had the vbox but it's over 18 months or so and it's worked nigh on perfectly all the time.
Thanks,
mark

Hi Mark,
Thanks for the post and welcome to the forum.  I can help with this.
Please drop me an email to [email protected], include your BT Vision account details and I will get this looked into.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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