Locked out of my current Apple ID purchases

I just got my iPhone 6 Plus and I recently signed into my old Apple ID to download some movies. Now, when I go back to my current ID it says "This device is already associated with an Apple ID". What is going on? and why would I have to wait 90 days? I'm a HUGE music geek and NONE of my songs are showing on my iPod.
If I back up my phone, then restore it through an iCloud backup, set up a new ID and re-purchase iTunes Match through the new ID, will all my apps still be there? and will it be fixed?

I too had an older Apple Account and my son used it to purchase some things with a itunes gift card. I lost access to the email but recently got access to it again. I tried going through the reset password request process only to never receive an email. So I figured I'd try setting up the account again with the same email address to see what happens. It actually worked, and I could setup an account with that email again....but all the purchases are now gone. Really is dumb that this can happen with no way of restoring past purchases. I'm just glad I didn't have as many purchases as you did. But now the stupid ipod won't update any of the apps that were bought and they are stuck in an 'update notification loop'...I can login but the apps never actually update and the notification keeps showing up on the icon. He wants to sell the ipod off, and this might just be the thing that gets me to let him do it. I won't be buying another one, that's for sure.

Similar Messages

HT1311 To create a new apple ID, if I sign out of the current Apple ID account, and then sign in with a newly created account, will I lose any songs or apps on my phone or computer that were downloaded from the old apple ID?

To create a new apple ID, if I sign out of the current Apple ID account, and then sign in with a newly created account, will I lose any songs or apps on my Iphone and Macbook Pro computer that were downloaded from the old apple ID?

No, you will not loose anything. However, if you ever need to update any of that previously purchased content, or re-download it, you will have to use the older AppleID. Purchases are permanently tied to the AppleID you use when making the purchase.

Locked out of Mac after Apple id update

I Changed my apple id, user & password on my phone and now I am locked out of mac air

Betsy0208 wrote:
I Changed my apple id, user & password on my phone and now I am locked out of mac air
Please visit the guide below for more information.
OS X Mavericks: Reset a login password
If you are unable to reset your password with the methods from the guide, you may reset a password with the following steps.
1. Power on your computer holding down the Command and R keys. This will allow you to access OS X Recovery.
2. Select Utilities at the top bar and then Terminal.
3. In the Terminal window, type resetpassword and the password reset tool will appear.
4. Select your hard drive and user account. Enter a new password, verify the password, and save.
5. Restart your computer and sign into your account with the new credentials. You may receive a prompt update your keychain password. Since you do not know your password, select Create New Keychain.

Locked out of my old Apple ID.

My first Apple ID was based on an old e-mail account that I no longer have access to. I used this Apple ID to purchase songs on iTunes from 2005 until 2012 (625 purchases). Since then, I have been told my password is incorrect and I need to reset it. However, I can't receive the "reset" e-mail as I don't have access to that account anymore. When I attempt to reset using personal details, the website tells me I have entered the wrong date of birth! Customer Support say there is no way for them to verify my identity (even though I still have receipts for my very first iTunes purchases). This means if I change computers in future I will be unable to authorise it to play my old purchases. I have since opened a new Apple ID for my more recent purchases; however I don't want to lose all my old music. Is there a way I could burn a "super CD" with all my music on it then rip it back on to iTunes so it won't require authorisation in the future? Grateful for any suggestions.

I too had an older Apple Account and my son used it to purchase some things with a itunes gift card. I lost access to the email but recently got access to it again. I tried going through the reset password request process only to never receive an email. So I figured I'd try setting up the account again with the same email address to see what happens. It actually worked, and I could setup an account with that email again....but all the purchases are now gone. Really is dumb that this can happen with no way of restoring past purchases. I'm just glad I didn't have as many purchases as you did. But now the stupid ipod won't update any of the apps that were bought and they are stuck in an 'update notification loop'...I can login but the apps never actually update and the notification keeps showing up on the icon. He wants to sell the ipod off, and this might just be the thing that gets me to let him do it. I won't be buying another one, that's for sure.

TS2446 How to fix if Apple ID is on lock out

How to fix if Apple ID is on lock out? And u try to purchase something in the App Store and it's blocked?

If by lock out you mean Disabled...
Ms.wc510 wrote:
How to fix if Apple ID is on lock out?
If disabled for Security Reasons... See here http://support.apple.com/kb/TS2446
If not for Security reasons...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Shouldn"t they have some sort of esearch warrant before they go in to my personal space and lock out my music??

I just downloaded 10.2.2 last night. Before that I was having trouble with Itunes mixing up files - I'm pretty sure it happened when I downloaded new versions - it took me a while to notice something was wrong. I would have duplicates of a lot of songs. then I discovered they were not really duplicates - they were songs with some other name attached to it. A techie advised me to turn off the library search in Options and that may have helped. I downloaded 10.2.2. thinking it mighrt be better now but during installation part of the progress meter said something about scanning the library which made me go "Huh?" Now I find that large chunks of my library are simply not available to me to play, burn, or ??. They are still listed in the library but I get a message that says "...can't be located.."
     The ones I can't acess are: 1) an album that my daughter purchased on her computer. I understand we can add each other to our accounts and that will help. but 2) I have a player that burns from vinyl or tapes to disc. Some of those files - not all - are locked out, and 3) an album I purchased online from a recording entity is locked out too. I may have some bootleg files but they, and my old, out of copyright files, don;t seem to be affected.
     What I tried: re-opening the zip files I purchased in Windows Media and then importing them into itunes. etc etc.. More back and forth stuff and I got them to actually play in itunes but when I tried to burn a cd for backup, they wouldn't burn - and now another song that I hadn't had trouble with before, wouldn't burn either.
     I'm wondering what in the world kind of program writers are on this itunes thing.   It is squirrely beyond belief. It appears that it might be some kind of misguided effort to police my music purchases. I just hope I can somehow salvage my LEGITIMATE music before the Igestapo takes it all away.

The ones I can't acess are: 1) an album that my daughter purchased on her computer. I understand we can add each other to our accounts and that will help.
Did you or your daughter copy that album to your computer from hers? If not, then it's not surprising you can't find it. You have to move tracks from computer to computer yourself.
2) I have a player that burns from vinyl or tapes to disc. Some of those files - not all - are locked out
I have no idea what you mean by this. Can you please explain further?
an album I purchased online from a recording entity is locked out too.
From where did you purchase this album, what format it is, and what do you mean by "locked out"?
I can guarantee you that nothing sinister is going on. Apple hasn't reached into your computer and disabled anything. It's either a program error or, as seems to me more likely, a misunderstanding on your part about some issues and perhaps incompatibility between iTunes and the format of some other content you've acquired. If you'll please post back and provide more details, avoiding the unnecessary ranting and hyperbole, someone here can probably at least explain things it not help get them sorted.
Regards.

ICloud security lock out

I was checking emails on my iPhoone and was promptedt o enter password for Apple ID asscoiated with iCloud .... I entered what I thought was the correct password .. response was wron g password .. was redirectred to reset Password ... given option of security questions or email ... chose eemail .. nothing arrived ... selected security questions ... security questions came up that I couldn't answer .. in fact couldn't remember having been asked these questions Apple ID previously. My account was migrated from Mobile Me to iCloud ... iCLoud locked me out after 4 wrong attempts for 8 hrs ... this was 9 hrs ago
... still locked out .. have called Apple Support .. tey say wait for 8 hrs ... any ideas folks?

This is EXACTLY what happened to me. And my id never reset. This has been horrible. Apple insists there is nothing they can do even when I have proof I own the account and brought my identifying information to the apple store.
I think apple may be having hackers that lock you out of your account and then send you a bogus email about iCloud Security. I think both issues are something apple needs to address. There needs to be some way for you to get your email back for people who migrated from Mobile Me to iCloud and only had one security question. It is bad customer service from a company who is supposed to have the very best.

Locked out by admin

Every time I try to do something I get locked out by admin

http://discussions.apple.com/thread.jspa?threadID=1195737
Follow the steps I posted in this thread, you will get back in.

Locked out of Apple ID for security reasons

I have two apple IDs one for living in the UK and one for living in the US. My US ID is fine, however I have been locked out of my Apple ID for the UK for security reasons. Anyone know how to get them to open it up again or help me reset my password?
Thks

Someone is trying to enter your apple id. This is not as scary as it sounds. It could just be a misconception on the other person's end. They believe your apple id is theirs and are trying their password which clearly is not working on your account. If your apple id is a me.com or mac.com it might not be able to be edited. Now if you had to create a new apple id you need to delete the non-apple email from your current account to build a new one. This should be a last ditch effort however unless you have no purchases on the account, because purchases are always tied to the apple id that made them. Family sharing can get you access to some of those purchases but you would still need the old account and password. Best to speak to a senior advisor at AppleCare to see what the best options are. The person you spoke to said to create a new account because that is a lazy answer meant to get you off their plate, No one at Apple can stop a random stranger from trying to put in your apple id and password a hundred times a day but maybe someone can get in touch with an engineering team or put your apple id into some sort of troubleshooting status to see what they can come up with. Only a senior advisor can do those things however.

I have an ipod that i share with my daughter she put in a password and has forgotten what and is currently locked out of the ipod. How do we bipass this to create a new one or delete it all together without losing anything currently installed?

I have an ipod that i share with my daughter she put in a password and now cannot remember it an is locked out. How can we delete the currently existing useless password and not lose any of the information on the ipod?

If you cannot remember the passcode for the Screen Lock, you will need to Restore the device...
1) Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808

Locked out of iMatch: iMatch/HomeSharing/Apple ID Questions

I purchased an iTunes Match subscription in November (with my Apple ID). We recently gave our son an iPod and set him up on a separate Apple ID. He has a separate log-in on our computer and I used Home Sharing to transfer some songs over to his log-in. We also transferred over some of his purchased via Home Sharing so that I could save them on our external HD. Somehow I have lost the ability to use iTunes Match. It kicked me off and I can't sign back it. I get a message that the "computer is already associated with an Apple ID and I can't associate this computer for 82 days." I did not try to set up iTunes match on my sons account. I only use it for our Apple TV and my iPad. I don't understand how this got messed up. I am not happy waiting for 82 days for it to reset itself as I paid for this service.
Is there anyway I can reset it?
Is there a way to know what I did to cause this issue?
Am I not allowed to have another Apple ID (my son) on the same computer? (but a different log-in).
Am I not suppose to type in his Apple ID on my log-in in order to transfer his purchased on to our HD?
RESPONSE FROM APPLE:
Greetings from Apple iTunes Store Customer Support! My name is Sabrish and I will assist you today.
I understand you have not been able to use iTunes Match as you receive a message "The computer is already associated with an Apple ID and you can't associate this computer for 82 days". I certainly understand your concern.
Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days. I'm sorry, but you will need to wait until
you have reached that time period so you can associate a different Apple ID.
For more information, please refer the below article:
iTunes Store: Associating a device for computer to an Apple ID for Automatic Downloads
http://support.apple.com/kb/HT4627
I hope the above information is helpful. Thank you for your interest in the iTunes Store. Have a nice day!
MY RESPONSE SECONDARY TO UNANSWERED QUESTIONS (WITHOUT REPLY)
Thanks for the response. I still don't quite understand what I did wrong. I went to an Apple Store today to discuss this issue and all the techs there were perplexed that I couldn't have more than one Apple ID on my computer. They said that I should be able to have have multiple log-ins on the computer with each log-in having their own iTunes/Apple Id Account. My wife and I have Apple TV, the computer, an iPad and 2 iPods on our log-in. We have 3 boys and would like them to have their own iTunes account so they can make individual purchases.
So… are you saying this is not possible without messing up my iMatch account? I did not try to associate iMatch with their device (only my wife's and my devices).
What do I need to do in the future to keep this from happening again. I am very upset that I purchased a year long agreement for iMatch and have already been locked out for 90 days for not doing anything that I shouldn't be able to do. I don't want this to happen again, when the timer resets.
Can you please provide me with a solution to having multiple family members who have Apple ID's when I only have one computer. Do I need to delete their Apple ID account? (seems ridiculous), or did I put this in motion by doing something like hooking up Family Share to their iTunes.
I fully understand restricting one device to one Apple ID account… but not the computer.
Any help would be greatly appreciated.

I'm not sure you can. This explains the "90-day switch rule": iTunes Store: Associating a device or computer to your Apple ID - Apple Support. You can try contacting iTunes store support to see if they can do anything for you: https://www.apple.com/emea/support/itunes/contact.html.

I am attempting to make my first purchase in the App store, yet it is asking me security questions I know I didn't enable and I keep getting locked out of my account despite resetting everything.

This usually wouldn't pose to be a problem, but I am a college freshman and I just redeemed my $100 giftcard to the app store. I am beyond frustrated and don't know what to do.
It is my first time making a purchase off of this Mac with this account, so it is asking me two security questions. It keeps asking me who my favorite and least favorite teachers were. I know for a fact that these are not the security questions I enabled, so I went in to change them again and logged out of everything. I logged back in and I was getting the same thing from the App store -- it was asking me questions I didn't enable. I've been locked out of my account for eight hours twice and all of my Mac's information is at home and not easily accessable to me, so I don't want to have to call and be asked for information I do not have.
What do I do? I need some crucial apps for classes that start in less than fourty-eight hours from now?
I have changed my appleID's information three times now: passwords, rescue email, and of course, my security questions. I am at my wits end and not pleased that I will possibly be losing $100!

You've been hitten by Apple's recent SNAFU. I fear you are SoL until their pending investigation fiasco is over with.

How can I lock out my iCloud? Because of forget my old password and I have do a new Apple ID but when wan to log out my iCloud it call me to logout find my iphone but already forget the password . Have any solution ?

How can I lock out my iCloud?
Because of forget my old password I have create a new Apple ID
But when I wan to log out my iCloud,it call me to logout Find My iPhone.
I had already forget the password that why I create a new Apple ID.
Have any solution for problem like this ?

Apps and Music are not from iCloud. Are from iTunes and App Store.
You can change this from: Settings>iTunes and App Stores>Sign out and sign in with new ID, but you will have to pay again to download apps that you already have in your old account. Or leave it as it is to share purchases with your son.

Corrupted/Locked out apple ID "An Unknown Error has occurred" logging into support?

I was forced to use a different apple id to log into this support community because all attempts from different devices and browsers using another ID have ended up at the password prompt with "An unknown error has occurred" at the community login screen. The ID can still be "manged" and appears to be able to make purchases from the iTunes Store over the internet. A phone incident case number 388249960 was opened and I spent over an hour on the phone with this problem. The ID in question was set up more than two years ago to help with my wife's iPad 1 which we paid 800 plus for,,, all the storage and bells and whistles. Recently she started using the iTunes store to purchase and download television series and we got in trouble because her directories were filling the c:drive on a Vista Business computer she normally uses. Before starting to deal with the problem of storage, I tried to make sure everything was up to date and downloaded/installed the latest iTunes 11.0,1,, to her machine. I already had it on another machine running Windows 7 and two older Windows XP machines. All of them were "tested" for home networking to our Apple TV so that I could go to the TV and find a computer which could be used as a source for streaming music, videos, etc., etc. all based on her ID. As of this writing, I believe all of that functionality still exists, but, when I navigate to support and try to log in using her ID and password, I get re-prompted for the password and then "Locked Out" when "An Unknown Error Has Occurred" pops up above the login via the web site.
I am writing this after much agony and travial via an obsolete instance of Windows Explorer running on Windows XP Home Premium on an old portable using a newly created Apple ID which does not appear to have the same problems logging into the support community. Can anyone out there help me?
I have gone to war with Comcast's "free" security enhancement software "Constant Guard" believing that it might be the source. This machine had it installed at one time and has had it completely removed, but... it still experiences the error when my wife's ID is used.
The issue may be related to the recently added requirement for secuity questions and recovery email addresses which I tried to address for her ID and inadvertently ran into conflict/problem with using certain other email addresses with her ID. Perhaps something is corrupted in the database for her ID, or related to problems with support for esoteric things like Microsoft's .NET enhancements which I have long been using on my computers, or possibly Constant Guard "started" the problem because it was probably running when account security data was being updated via the Apple web site? I tried to get information about what I thought was the "recovery email address" associated with her account and was told by Apple Web sites that it was "in use" as an apple ID and could not be used as her recovery address. When I called trying to confirm that this ID was "mine" I was able to provide one of two security clearance pieces of data, but not enough information to get the support person to straighten things out for me. I ended up creating "yet another" ID just to get clear of the mess.
I made a suggestion to one of the folks I spoke with that an improvement to the functionality of apple ID's would be to support "consolidation" of accounts so that if several different Apple devices had been registered with different ID's and they all belonged to the same user(s) that a "common ID" could be created.
I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email. or phone.
Message was edited by: [email protected]

[email protected] wrote:
I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email. or phone.
Then contact Apple directly.
This is a user to user technical support forum. No one here has access to manage Apple ID's other than their own.
There is no Apple presence here.

Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible

Hi
I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
And secondly this is my 'Apple Service experience so far'
I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
On hold for a few mins then line went dead.
Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
I will also try to repost this on the general area if there is one
Rgds
Michael

Hi,
I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
http://www.apple.com/uk/retail/regentstreet/week/20071118.html
Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
Good luck.

Locked out of my current Apple ID purchases

Similar Messages

Maybe you are looking for