Log & Capture Sequence of steps help needed

I wonder if someone could help me find out what I’m doing wrong. I’m trying to accomplish a batch log & capture. As I understand it, I should choose File >Log & Capture. Start the camcorder and mark the In and Out points, Enter the logging information in the fields, then click, “Log,” then continue in this fashion marking the in and out points until completed. Then I click Batch Capture, and the software takes over rewinding the tape. It then moves forward capturing each segment. Something is not working right for me. Sometimes the individual clips appear in the left side column with red lines through them, which I think means the clip is offline. Is my sequence of steps correct?

Hi -
Your workflow is essentially correct, difficulties usually result from two problems -
1) The timecode on the tape is not in continuous, ascending order - example: the timecode resets to a lower timecode number half way through the tape. Now the computer does not know where to correctly find the logged clips.
AND
2) The in point you have marked does not allow enough pre-roll time for the tape to cue up, roll and lock video prior to your in point - example: you mark in on the first frames of a video clip that is starting immediately following a blank portion of tape. Now the computer does not have a legitimate video/timecode location to cue up to, to allow pre-roll to your selected in point.
MtD

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