Log data for infotypes

Hi folks,
I have an task that I am trying to resolve, related to log data for the infotypes. I had posed this question earlier too. I did some research to find out an answer for this, but invain. Any help is really appreciated.
The task is: The infotype is 0167 and there are changes made for health plan records(like inserting new plans, terminate the plans). I do not know what the endusers are doing, it is not creating log data for these changes that are happening.
The program's logic is developed in such a way that it goes after these log records from PCL4. I believe it is not a programming issue, it might be some thing else.
I need to find that out to resolve it.
What might be the problem?
Thanks,
SK

It is a standard setting. The infotypes, their field groups and field group charcterstics are defined in V_T585A, V_T585B and V_T585C. I believe the end users are missing some process. Because it started to happen since a week or so. The same program was picking the records fine earlier and it has not changed.
I do not know what kind of process they follow. what changed now? Since I am the only SAP guy out here, got to find it out.
They are using PA30/PA40 to enroll and the web application. Both these records did not create the log data. The reocrds went through to SAP.
Could there be any step they might be missing?
Thanks for the quick reply,
SK

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       it_pprop-infty = '0008'.
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    SharePoint 2007 \ 2010 – PowerShell script to get SharePoint audit information:
    http://sharepointhivehints.wordpress.com/2014/04/30/sharepoint-2007-2010-powershell-script-to-get-sharepoint-audit-information/
    Best Regards
    Zhengyu Guo
    TechNet Community Support

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