Logged on to my account but they are giving a different number with my details.

Money was disappearing from my pay as you go without me using it. I went on line to check my account, it has a different number with my details. I tried to ring Orange & EE but they do not put me through to talk to some boy. I do not want to top up as I have already lost nearly £15.00
Please help as I do not know what to do.

Hi ,
Have you changed your number in the past or SIM card?
Thanks.

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