Logic board repair extension

I have an iMac 1st generation I purchased A little over 3 years ago. About 2 weeks ago I started having video issues with my Mac where the desktop freezes, sometimes goes blank and other times I have horizontal lines going across the desktop. I thought it was a video card issue but after doing research on the support page on Apples website I found that it may be an even bigger problem than a video card. I have read that there have been may problems with the logic boards in the 1st generation iMac's. Today was the soonest I was able to visit my local Apple store only to have the genius affirm my suspicion.
I did notice that under the support page, on the lower right hand corner, in small print that there is an issue with these logic boards. The repair extension program leads all of us to believe that Apple acknowledges the predicament many of us are in now, that we have bought a faulty product. The genius at the Apple store told me that I was out of luck and that there is nothing that can be done with getting my computer repaired under the extension program. He told me that if I would have brought my iMac in 2 weeks ago when the problem occurred that he could have honored the extension program but now it is too late. My computer was 3 years old on Jan 27, 2008. I don't understand why he would have allowed the extension program at 4 weeks beyond the 3 year mark but not at 6 weeks? When I tried talking to him about it he then told me that Apple doesn't even do the repair extension anymore for the logic board. Its either you do or you don't but don't try to blow me off with lies so I have to pay for an expensive repair. He quickly changed his answer when I told him as of yesterday the repair extension program was still posted on Apples website.
Also, I would like to know why the 1st generation Imac'ers were not advised of this problem? I now have a 20 pound paper weight sitting on my desk, unless I opt to pay over $500 dollars for a repair that Apple has said was faulty from the get go. Apparently its only a matter of time before they all start to have issues.
Back to the Apple store visit. When I pleaded with the genius 1 more time he told me that because I didn't purchase the Apple Care Plan at the time I purchased my iMac I should have expected to pay for a high cost repair bill eventually. Seems he doesn't have too much faith in the products he is supposed to be endorsing. I walked out of the store feeling like I was lied to, and belittled because of his demeaning attitude towards mine and many other peoples situation with these 1st generation iMac's. Customer service does not seem to be his line of work.
Has anyone encountered this situation where even though they missed the 3 year window for a free repair extension they were still given the repair at no charge? I have really lost my faith in Apple. Not only does Apple have a crappy way of dealing with faulty products, they have some pretty rude people working for them. I was pretty much told that because I didnt pay for the Apple Care Plan I'm stuck. Although, had I purchased it Apple Care Plan they would have given me the free repair even though I missed the repair window of 3 years. Windows is starting to look appealing to me again. Your thoughts are appreciated.
I would like to file a complaint about my experience at the Apple store and would like to know if there is something we can do to honor the repair extension program? I was a loyal Apple customer until I had to be put through a genius lashing who needs to have his behavior attended to. I will be looking forward to your reply.
Thank you,
Val Lutyj

I believe that the employee treated you harsher than he should have. In my eyes, there is always a more appologetic tone to take with a customer. The reason the rep was not eager to help is basically because of what he said, repairs are bound to happen. I work in a non-commision based Apple Specialist environment and we try to get this by our customers as much as we can... it is going to happen. Applecare is not Best Buy trying to take more money from you. It is used to help them cover repairs that happen YEARS from the purchase date. We used to have a tech here that would flat out tell the customers that said no "Don't come crying to me when your computer breaks and you pay for it". I still believe that he was harsh in the way he said that but I find myself wanting to say the same thing.
Apple computers will always be built in a much finer quality, but no matter what you do, they will all break. Thats just technology. When your parts break and a higher percentage than normal, you need to stand by the product. Apple did so with a 3 year repair extension... but should not have limited you so quickly.
I am almost certain that if you call them directly and plead a little more, you will get your results. You are a loyal Mac user and a returning customer for when it is time to get rid of the 1st Gen -soon I hope ;)-

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IPhone 5S 32GB Logic Board Repair

So several months ago I attempted to repair the cracked screen on my black 32 gb iphone 5S on my own. It did not work out. I ended up breaking the logic board and now the phone is basically unusable. I've been using my iPhone 4S for the past few months and it ***** so bad. I just want my 5S back but now apple won't touch it and no one offers repairs for the logic boards on the 5S that I can find. Anyone know of a solution or someone who offers the service. Because I can't stand the crap battery on the 4S and I miss my 5S I had only had it for like, 2 months.

I know of 2 services that repair logic board damage depending on your issue and your location in the U.S. One is eDigitalNY which is on the east coast and offers their repair services on eBay in addition to their website. They guarantee their repair work. Just ship them the logic board (shipping to and from is included in the repair cost) and they will fix it. If for some reason your board is "toast" and can't be fixed, they will refund your money. The second option on the west coast is The Repair Stop. Like eDNY, all repair work is guaranteed. TRS is a bit pricier but they are the go to guys for water damage repair, an area of repair from which many others shy away.

IBook G4 logic board repair

iBook G3 had a logicboard repair program
http://www.apple.com/support/ibook/faq/
Many iBook G4 purchasers have the same problem and "Apple accepts fault for defective iBooks in Denmark"
http://www.appleinsider.com/articles/07/09/21/brieflyipod_estimates_top_10m_ibook_payout_korean_iphonetalks.html
Can other customers expect any extention program for iBooks G4 bought since 2004?
Thanks

Well that chip in question is on the logic board.
The steady deluge of complaints, and a subsequent investigation by the independent >lab Delta, led the Board to discover an easily repeatable flaw: a solder joint for >a mainboard chip would loosen with each press of the power button, invariably >causing a break in an important connection that would effectively kill the system
This is not the only bad solder connection on these boards. U28 is another one that has problems for example.
Richard

Has anyone ever installed a G4 logic board into a G3 iBook?

I was just wondering if it was at all possible to install a G4 logic board in a G3 iBook. To be specific, I have an iBook G3 900MHz with a faulty logic board. I could have it replaced under the Apple Logic Board Replacement Program, but I'd hate to replace a bad part with a part that will most likely go bad in the future. Also, trying to find an affordable (in the $100 range) replacement logic board on eBay or anywhere else is proving impossible.
So, could I buy a 1GHz or similar G4 logic board and swap it into the G3 iBook? I'm sure someone out there has tried something like this, right?
I'm intrigued by the possability.

I doubt it. They don't even take the same kind of RAM.
What makes you think a replacement "will most likely go bad in the future"? Some have had to go back more than once; many haven't. (And many have not gone in at all.) There are many iBook users out there, happily iBooking away without any knowledge of the iBook Logic Board Repair Extension Program because they've never had a problem.
Get it replaced, free, NOW, and worry about the future when it gets here.
http://www.apple.com/support/ibook/faq/
P.S. When you make an error in a post, there is a little edit-pencil icon next to the "Reply" icon in your post. The edit pencil stays there for about 15 minutes to allow you to edit your post. Just click on it, and it takes you back to your message box so you can edit it to your heart's content.

What Logic Board fits an iBook G3 900 mhz?

Hi!
I have an iBook G3 12" 900mhz with a bad logic board. I'm planning to replace it. Can I fit all kinds of dual USB iBook Logic Boards in there?
Cheers!

What are the symptoms?
You may know that enough Dual USB G3 iBooks suffered from the logic board problem that Apple began the iBook Logic Board Repair Extension Program in January of 2004. Check out the FAQ page and if the symptoms look familiar, give Apple a call. If the iBook qualifies, it's a free fix.
You can find the original purchase date of the iBook, by entering its serial number into the box toward the bottom right of Apple's main support page under "About Your Support Coverage."
If it is past the three-year time limit (which it probably is), try calling Apple and ask for Customer Relations (NOT Customer Service--they can't help you) and ask them to please make an exception to the three-year limit in your case.
If the answer from Apple is absolutely, positively, "NO!" and the symptoms are those of the classic logic board failure described on the FAQ page, you may want to consider trying the shim fix suggested by John Sawyer in the Apple Discussions iBook G3 (Dual USB) Displays Forum:
[Y]ou can often fix this yourself by removing the iBook's bottom housing, and placing a shim of any sort, about 1mm to 1.5mm thick, onto the raised square on the bottom shield. I use a Scotch mounting square--you can get them in hardware stores and many grocery stores. When you reinstall the bottom case, it will press against this shim, which will press against the graphics chip, and may allow the chip to come into better contact with the logic board.
John Sawyer
CJS Macintosh Repair
Instructions for removing the lower case:
iFixit.com
Good luck.

Has anyone ever been quoted more than $500 to replace a failed logic board?

Has anyone ever been quoted more than $500 to replace a failed logic board? A Genius buddy of mine swears that it'll never be over $500 but I' convinced he's high out of his mind.

I doubt it. They don't even take the same kind of RAM.
What makes you think a replacement "will most likely go bad in the future"? Some have had to go back more than once; many haven't. (And many have not gone in at all.) There are many iBook users out there, happily iBooking away without any knowledge of the iBook Logic Board Repair Extension Program because they've never had a problem.
Get it replaced, free, NOW, and worry about the future when it gets here.
http://www.apple.com/support/ibook/faq/
P.S. When you make an error in a post, there is a little edit-pencil icon next to the "Reply" icon in your post. The edit pencil stays there for about 15 minutes to allow you to edit your post. Just click on it, and it takes you back to your message box so you can edit it to your heart's content.

Dead for no apparent reason - logic board AGAIN?

So last night, after I had installed all my software updates and restarted successfully, I decided to pop in a new airport card b/c mine had been giving me trouble (and I wanted to find out whther it was the card or the logic board that was failing)
Well. I found out. The thing successfully shut down without a problem, and replaced the card without a problem, plugged it in. hit the power button. nothing. nothing nothing.
not even a hum or a chatter.
I've been poking through the discussions here, and I understand that this is likely a logic board failure.
I've already had my logic board replaced, twice I think. The funny thing is that my poor 'book worked for 3 yrs. without issue and now it's been failing close to once a year.
I'm kind of at a loss as for what to do, I really can't afford to keep getting it fixed like this! Also, I have two exams this week, and yup, of course I take all of my notes on my laptop. Distressing, to say the least.
Well at least that was cathartic.
ibook G3 Mac OS X (10.4.7) there's no option for 10.4.8.... also, dead.

If it's the recognized logic board failure, it will usually start up at least. You may have to wait overnight for it to start up again. I did on two of my three logic board failures.
You may know that enough Dual USB G3 iBooks suffered from this problem that Apple began the iBook Logic Board Repair Extension Program in January of 2004. Check out the FAQ page and if the symptoms look familiar, give Apple a call. If your iBook qualifies, it's a free fix.
If you are past the three-year time limit, try calling (800) 767-2775 and ask for Customer Relations (NOT Customer Service--they can't help you) and ask them to please make an exception to the three-year limit in your case.
If the answer from Apple is absolutely, positively, "NO!" DT & T Computer Services in Fremont, California offers the cheapest repair I've found. They have a six-month warranty on the repair.
Good luck!

Too late to replace my Logic Board?

Hey there, I bought my Ibook used a few months ago and everything was awesome until I started having some crazy problems. Turns out they match up with the logic board. I checked out the extension and was amazed that apple would actually do this. I called them up, and low and behold...my ibook is too old (arent all ibook g3's too old by now?).
Anyways..is there still a way I can get the logic board replaced? Anybody successful with getting it replaced past the 3 year mark?
Thanks

Hi, and welcome to Apple Discussions.
Apple began the iBook Logic Board Repair Extension Program in January of 2004. There are still a few out there that qualify, since the G3 iBooks weren't discontinued until October of 2003, and some undoubtedly weren't sold until several months past that. (The original purchase date determines eligibility.)
If you are past the three-year time limit, you can try calling and asking for Customer Relations (NOT Customer Service--they can't help you) and ask them to please make an exception to the three-year limit in your case.
However, I don't think I'd have the nerve to do it with a used one, and I doubt they would be likely to grant an exception for one you didn't buy new.
DT & T Computer Services will do the repair for $195 plus shipping to and from Fremont, California. It's the cheapest logic board repair I've been able to find online. You may be able to check your local Yellow Pages and find a repair tech who will match DT & T's price and save you the shipping charges (and your iBook a trip to California).
Good luck!

Logic board [non] support

Since this purchase less than 3 years ago, the unit has been sent back to Apple and the logic board has been replaced 3 times. The most recent was 1 month ago. I'm sure it will fail again, but with no support from Apple unless it fails in the next month. I feel they should replace this lemon. Has anyone had similar problems with better support? Thanks in advance Joe

Hi, and welcome to Apple Discussions.
What is the MHz rating of your iBook?
Does adjusting the angle of the display make a difference? Sometimes if the display goes black, it is the backlight cable being pinched in the hinge.
Have you tried resetting the PMU? Since the PMU (Power Management Unit) has control over backlighting, resetting it sometimes helps when the display has gone dark.
The symptoms of the typical logic board failure can be found on the FAQ page of the iBook Logic Board Repair Extension Program FAQ page.
If you have access to another Mac with FireWire, you may be able to access the hard drive of the iBook by using FireWire Target Disk Mode and back up your files to the other Mac's hard drive.
Let us know how things go.

We just had our logic board replaced on our G4 2005 model is this common?

I have done some looking and seems the older G3 and G4s had this problem so maybe ours was a rarity. Also in my research seems apple came up with a separate coverage so do we need this in addition to the applecare extended warrantee?

I have done some looking and seems the older G3 and
G4s had this problem so maybe ours was a rarity.
Also in my research seems apple came up with a
separate coverage so do we need this in addition to
the applecare extended warrantee?
Wow! Didn't know I would be bashed for being consise. It is a G4 ibook we bought it Oct. 2005, (this is b/c I noticed in other posts that the G4 ibook date back to 2002). Not sure how else to put it as it was in my post earlier, "we just had our logic board replaced on our G4 ibook (which is stated in the original at the bottom corner as the brilliant apple people have designed to keep these consise) 2005 model is this common," then in the message it goes on to say that I have found other posts and other sites that have people typing about having to have their logic boards replace/repaired 2-3 times, ie this example below.
RE: logic board
Posted: Nov 7, 2005 11:40 PM in response to: Douglas Oconnor by Ronda Wilson
Douglas,
Apple didn't knowingly sell faulty goods. Once the problem was identified, Apple stepped up to the plate with the iBook Logic Board Repair Extension Program (which is not a recall — they are being fixed when and if they fail, but have not been recalled), and your iBook still falls under the three-year plan.
If that is not satisfactory to you, please take the measures I outlined in my previous post to you.
Sorry to not be more specific in the first post, I figured since my search brought this issue up immediately someone out there would know about this.
And to the second response, no I don't have a clue the difference is, that is why I bought an apple, suppose to be easier for those of us who are computer challenged.

Am i Eligible for the logic board program?

My ibook falls into the serial numbers that are eligible for the free repair. But this line taken from the website confused me a little.
How long is the Expanded iBook Logic Board Repair Extension Program available?
The program covers affected iBooks for three years after the first retail sale of the unit or until 18 March 2005, whichever provides longer coverage for you. Apple will continue to evaluate the repair data and will provide further repair extensions as needed.
I purchased my ibook in the year 2002, am i stil eligible for the program? There are some lines on my ibook screen.

I purchased my ibook in the year 2002, am i stil eligible for the program?
Not officially, no. A few people have successfully approached Apple Customer Relations, requesting that they make an exception to the three-year rule. However, I would suppose that the farther removed the iBook is from the three years, the less likely they are to make an exception to the rule. Yours is five years old (or nearly so). You can try calling Apple and requesting to speak with Customer Relations and ask them to make an exception to the three-year rule, but I wouldn't hold out a lot of hope. That said, you have nothing to lose by asking.
Good luck.

Erasing data after logic board failure

Greetings All,
The logic board on my ibook died a few months ago instead of fixing it I just had my local Apple repair store recover the data. Now, I'm wondering if the data was erased or is it still there? Is there a way to erase the hard drive before I toss it or sell it for parts, etc?
Thanks...
PowerBook G4 Mac OS X (10.3.9)

I have had my logic board repaired three times, and each time it came back with the data intact.
Apple began the iBook Logic Board Repair Extension Program in January of 2004. Did you check out getting the free fix? Even if it's past the three-year time limit, some exceptions to the three-year rule are being made, if you're interested in having it repaired (possibly for free). Some have been having success at the Apple Store, but more frequently exceptions are made by calling Apple at (800) 767-2775 and ask for Customer Relations (NOT Customer Service--they usually can't help you).
As for removing data from the hard drive, sometimes if you have access to another Mac with FireWire, you may be able to get the iBook to remain responsive in FireWire Target Disk Mode so you can erase your data by this method:
If the iBook is on, shut it down and wait 30 seconds (or longer). Pick it up in your left palm to the left of the trackpad and squeeze the case there between your palm and left thumb as you push the power button and key combination to start up in FireWire Target Disk Mode. Do not let up the pressure on the case. Continue applying this pressure as you erase your data through access from the other Mac. If you let up and the iBook dies or freezes, you will have to start over, allowing it to rest several hours or overnight before beginning again.
It is possible that you may be able to use the "squeeze technique" to use the iBook itself long enough to delete your data.
Keep in mind that the only completely secure data removal is via destruction of the hard drive, although security agencies of the federal government consider seven passes of writing zeroes on the hard drive as secure. Most (but certainly not all) people and firms do not have the facilities to recover data if it is deleted by securely emptying the trash.

MacPro Logic Board Dies, But...

Hi, Everyone-
Here is a Mac Pro story that may be of interest. I purchased my MacPro (2.66) 3 weeks ago from PC Connection, with 2 GB of RAM and 1 500 GB hard drive. It worked great for awhile, fast and silent.
Last week, I installed additional memory I had ordered from MacSolutions, a 2x1GB kit. One of the LEDs on the riser board came on, indicating a problem with one of the sticks. After reseating, and moving the sticks around, (always in pairs, of course), to check things out, I called MacSolutions and got an RMA to return the one bad stick.
Meanwhile, I ordered 2 more 1 GB sticks from OWC. My goal was to have a total of 6 GB, including the original 4x512MB sticks that came with the machine. While installing the MacSolutions RAM, and moving it around to get it to show up correctly in System Profiler, I noticed the fans would rev up to an extremely loud level after restart. I could always correct this by resetting the PRAM and/or the SMC.
Today I received the OWC 1 GB sticks, and installed them; (still waiting for the other MacSolutions 1 GB stick; the one I have can't be used alone, of course) On restart, I reset PRAM again, and the machine fired up. All was great for a couple of minutes; About This Mac and System Profiler showed 4GB of RAM, all OK.
Then the fans started up; louder than ever. I shut the machine down, and reset the SMC switch inside, and also reset PRAM again on restart. Fine again, and after 2 minutes, the fans were roaring. Nothing would stop this, including trying the RAM sticks in different arrangements (always in pairs, of course), switching the risers, etc.
I talked with OWC tech support, and told them I didn't think there was a problem with their sticks; none of the LEDS on the riser boards had come on. and the RAM did show up correctly in System Profiler. He couldn't tell me anything to try that I hadn't already done, so I called Apple Tech Support.
The level one person also walked me through everything I had already tried, with no success. She then turned me over to a Product Specialist, who had me do the Apple Hardware Test on the install disc.
Doing this indicated a serious problem with the MacPro's logic board. He had me run the test twice, the 2nd time with the memory risers switched, just to be sure it wasn't one of them. The same error number came up both times, indicating a bad logic board.
Then, a slight bit of good news. He indicated that this was an unusual problem that Apple engineers would be interested in checking out, so I would not have to send my computer out for warranty work. (I do not have AppleCare, and I live in an extremely remote area).
They are sending me FedEx labels, and I will be packing up my MacPro and sending it to Apple. When they receive it, they will be immediately sending me a brand new machine, fully tested.
I will be without my MacPro for a few days, but hopefully the new machine will be fine, and I can install all my extra RAM, hard drives, etc.
One question I have at the end of all of this is: could attempting to install additional RAM from MacSolutions and OWC have caused the problem with the logic board, or was it doomed from the beginning anyway? Both brands of RAM have the Apple recommended heat sinks. (The Apple tech support people couldn't say for sure either way, but they are willing to replace my machine...)
Thanks to anyone who takes the time to read this, and responds.

Yes, this is not common to all Apple laptops, but let's be honest here, it is common to one Apple laptop--the iBook G3. Failing logic boards in these computers was such a serious problem that Apple initiated the iBook Logic Board Repair Extension Program (your G4 is not covered by this program). Increasingly. over that past months there seems to be many many G4 users having their logic boards fail after the warranty period ends (google "iBook G4 faulty logic boards").
A petition has been created by other unhappy G4 owners requesting that Apple extend the coverage of their Logic Board Repair program to iBook G4s. You can access the petition at:
http://www.the-set.com/ibook-dilemma/first-post
You have a right to be unhappy--you also have a right to complain.
iBook G4 (12inch)

Ahh... the good ole logic board

This isn't really a question as it is a request for suggestions. I recently purchased an ibook via Ebay. The seller had described the unit as powering up occasionally, then dying for a bit, then coming back to life.One of the things they stated was that it had a form stating the logic board had been replaced. I was slightly concerned, but I feel I know quite a bit about the Mac and figured maybe they were overlooking something, so I took the chance and bought the thing. I get it, won't start. I plug it in at home, batter charges... won't start. I take it into a repair place - the guy fiddles with the extension cord (it looked like it had been yanked) and gets it to power up. I figure need a new cord. I head to the apple store. Genius at the bar can't start it up, says it's the logic board - a roughly $1000 replacement. I'm like, ***? I just paid $400 for the thing. I thought maybe he was rushing, so took it to an authorized mac service provider. Shelled out $130 for diagnostics. Just got the call - faulty logic board. Cost, $850. So, here's my question - if the board was replaced by apple (as the included note said), shouldn't apple offer some sort of logic board replacement? I'm not sure on the timing of when this happened, but I'm sure a scan of the serial would provide the details. I just can't help but think I've just shelled out almost $600 for a mac paperweight. Does anyone think it's worth a call to Customer Relations? I'm a mac guy through and through, have owned multiple macs, and own a business run on macs. Think they'll lend a sympathetic ear, or did I just get screwed? (One major thing to note was that the auction was labelled 'As is', so there's no recourse for me through the seller).

Hi, Dave. Welcome to our little corner of the Apple Discussions world.
You should have come here before you made the purchase. Enough dual USB G3 iBooks suffered from this problem that Apple began the iBook Logic Board Repair Extension Program in January of 2004. Check out the FAQ page and if the symptoms look familiar, give Apple a call. If your iBook qualifies, it's a free fix.
You can find the original purchase date by heading to the Main Support Page and plugging in the iBook's serial number to find the original purchase date. If it's more than three years ago, you're out of luck with Apple, unless the repair by Apple was done within the last 90 days. (Repairs are warranted for 90 days.)
Hindsight being 20/20, where do you go from here? If it's past the three-year cutoff date, I recommend sending it to DT & T Computer Services. They do the logic board repair for $225 plus shipping to and from Fremont, California. (And free diagnostics for anyone who hasn't already paid for that.)
This is sad, Dave, 'cause you could have had a new iBook G4 for $999.
Good luck.

Getting New iBook Logic Board -- help? :)

Well I wasn't sure which forum to post this in, so I also put it in the 'Peripherals' forum.
Ok, here is my problem. I bought a G4 iBook 1.07ghz with a bad logic board from someone on craigslist. I am wanting to put a G4 1.33ghz logic board in it now. I found one on pbfixit.com for $550, but I also spoke with someone on ebay that said he thinks he has some 1.33's laying around. I am wanting a logic board with the two-finger-scrolling and the 'shock detection' features; also Bluetooth2.0edr and Airport Extreme. Well I asked the guy on eBay if he knew if his 1.33 boards had these features or not and he wasn't sure. Is there something he can check (model number/serial number/something physically on the board/etc) to see if he has any of the boards that's new enough to have these features? I'm not as worried about the Bluetooth+Airport Extreme because I found a module board on pbfixit with both of these in one.
Thanks!
-matt

Hi, abburke. Welcome to Apple Discussions.
(I have lots of Burke cousins, since my cousin in Wichita had six sons.)
If the iBook is circa 2001 like the iPod, chances are that's the reason the tech says you're out of luck. There's a three-year limit on the program.
Enough dual USB G3 iBooks suffered from this problem that Apple began the iBook Logic Board Repair Extension Program in January of 2004. Check out the FAQ page and if the symptoms look familiar, give Apple a call. If your iBook qualifies, it's a free fix.
If you are past the three-year time limit, try calling and asking for Customer Relations. Ask them to please make an exception to the three-year limit in your case. They have been making some exceptions to the three-year rule, but the criteria upon which they make an exception is not public knowledge. It could be how nice you are to them on the phone; it could be which tech you get; it could be which side of the bed the tech got out of on the morning that you call.
Good luck!

Logic board repair extension

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