Loss of customer support control, does this mean identity theft risk?

Question

does anyone have any comments as to whether the loss of control of the customer service portion of adobe will have any affect on personal information, I was worried if my perosnal information might be compromised

Answer 1

I was very frustated with the fact that I could not get anyone on the telephone regardless of how long I waited, I believe if my phone battery would have lasted it would just sit there for days with no answer.  That made me think that the company has no control over what it is going on in their customer support division, that there is no way to intervene to address the problem.  It just seems then that any information available to customer support is not completely under the control of adobe systems since they have no control over what is happening in customer support.  I would like to assume that I am completely wrong and perhaps delusional from exposure to so much horrible wait music on the phone but it made me wonder about it, afterall the information is being accessed in another country and who knows what type of employee screening actually occurs, just a thought anyway.