Lost A Loyal Long-Term Customer

Been a verizon wireless customer for more than ten years. suddenly, VW chooses to disregard the terms of their own contract long before the contract renewal date. customer service is completely useless. you just lost a loyal customer, Verizon Clueless.

An employer discount IS NOT connected to your 2 yr contract.
First of all, the discount CAN change and/or disappear if your employer alters their agreement with Verizon.
Second of all, questioning an employer discount does NOT remove the discount from your account. All you have to do is to confirm with the proper documentation that you still work for that employer. With the state of the economy and the transient characteristic of today's workforce, it is not unreasonable to ask for verification of continued employment with an employer through which you receive a discount.
From an article in Forbes,
Ninety-one percent of Millennials (born between 1977-1997) expect to stay in a job for less than three years, according to the Future Workplace “Multiple Generations @ Work” survey of 1,189 employees and 150 managers. That means they would have 15 – 20 jobs over the course of their working lives!
I can't imagine why Verizon would think there is a need to audit the employment status of people receiving discounts thru their employer.
I recently had to confirm my employment to continue receiving a discount associated with my employer. At no time was the discount removed from my account. It took all of 10 seconds to type my email address into the online form and hit "send". I immediately got a confirmation that my employment was confirmed.

Similar Messages

Customer service thinks they are so smart. Ended up upsetting a loyal long term customer

I have been traveling to Asia often or the last 6 years. I have been happy with Verizon's unlimited data plan for Asia. The requirement is for you to call in before you leave for your trip and they switch your plan to an Asian flat rate plan and you have to call them when you return to switch back to a local plan.
When I left for Asia in December, I switched my plan to an Asian flat rate data plan. Since I will be leaving for Asia again on the end of February, I never called to switch back to my local plan when I returned to the States on January 19.
Because I have been trying to convince my sister who will traveling to Asia quite a bit too who was meeting me there in March to switch to Verizon, I called sometime in January to see how much the plan is now. They then informed me that they don't have the plan available anymore to new subscribers. I then asked how it would cost now, they informed me that it would cost $20 per GB or something. I was actually relieved that I'm still on the plan and did not cancel my plan.
When I got back on April 2, I realized my bill was over $800. For some reason, It took me more than 2 weeks to get over my jet log. I have been so out of it so I asked my partner to check on it. It took them a while to get back to him and the final answer was:
Because I called in to inquire about the new rate, even though I did not switch my plan, they decided to start charging me the new rate. As we all know, when calling in to Verizon Wireless, we have to put our phone number and password before we could speak to someone to inquire about anything for anybody.
Should I just shut up and pay the $800 and leave Verizon Wireless after almost 12 years with them since we lived in California?
Can you guys recommend someone we could speak to?

First thing I would do is log into your online account and look at each bill since January to see when the change was made. Did it happen the day you called about the plan??? I am betting that is when it occurred.
If you never changed your plan back, then yes I would attempt to get it cleared up. But it will be difficult.

Verizon losing a long-term customer over upgrade

Hi -
I'm not sure posting in this forum gets to anyone at Verizon but I don't know where else to turn. I am not eligible to upgrade my phone but have been having a lot of problems with it in the last couple months. I called today to find out what my options are. I asked if an exception could be made for an early upgrade and was told no. I asked if it's possible to add a new line for a small additional monthly fee and was told it would cost me an extra $60 a month - clearly not worth it. It will cost me less to cancel my plan with Verizon and start a new plan with AT&T than to upgrade my phone at the full price.
I have been a Verizon Wireless customer for over 13 years. I pay my bill in full every month for this time. In this time, I've spent nearly $15,000 with Verizon (tough to see that number all at once). When I asked the representative I spoke to and the supervisor I spoke to if it's Verizon's policy that they would rather lose a long term customer of this value than to allow me to upgrade my phone early for the difference of a few hundred dollars, they had no answer other than this is Verizon's policy and they can't do anything about it, the end.
I will be contacting AT&T Wireless this weekend to find out about porting my number and canceling my plan with Verizon. I'm sorry to go because I've generally been happy with my service until now. I can't even find an email or a way to express my dissatisfaction other than coming to this forum.
Thanks for letting me express my frustrations here.

I agree with you too. I've been with Verizon for over 20 years, and shudder to think how much I've poured into that company. But Elector is correct, as individuals, Verizon will not miss our contribution to their bottom line. Based on reviews on their website, I was led to believe that a Windows 8 phone was the way of the future. But as it turns out, it's a *** when it comes to functionality and app availability. I lost many apps I had on my Droid that I used often, and there's no indication that those apps will be available on Win8 phones in the near future, if at all. But to switch to a Droid phone now would cost me nearly $1000 in phone cost and fees for early plan changes, if I stay with Verizon. I will seriously consider my allegiance to Verizon when my contract expires in about 1.5 years. Until then I expect to be totally dissatisfied for the duration. Come on Verizon, show show compassion for your dedicated customers!!!!!!!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Verizon ETF Ridiculous for Long Term Customer

Just got back from the Verizon store, and this just doesn't make any business sense to me:
* We have 4 phones under a family plan and pay about $270/month.
* 3 phones have been out of contract and eligible for upgrade for many months.
* 1 phone is not out of contract until March.
* We have been Verizon customers for many years (easily 10+ years).
* We have never paid late, and we have always been "perfect customers".
So, we went tonight to get 4 new phones for Christmas (iPhone 6s), all under a new Edge 10GB shared family plan for about the same price all-in as we currently pay.
The problem? Verizon said that they would charge a $130 Early Termination Fee for the one phone that is still under contract. Seriously?
What sense does that make? Sprint will pay us $350 per phone to switch, even for the phones that aren't under a Verizon contract. AT&T will give us $150 bill credit per line to port each number, and T-Mobile will pay all ETFs and lower our monthly cost significantly.
** To add insult to injury, Verizon itself is willing to give NEW CUSTOMERS $150 per phone to switch, but they want to CHARGE A LONG TERM CUSTOMER $130 FOR STAYING?? Keep in mind, Verizon has no idea if those new customers are going to be good long-term customers or not.
It just doesn't make any sense. I guess it pays to just keep switching. That's the game that they've all created, and it stinks.
I know it's only $130, but it's the principle that a company would treat "prospects" better than its existing customers.

Loquat - That's not a good analogy. Let me help you with your bank analogy:
* You pay your mortgage payment on time faithfully for 24.5 years, and you want to REFINANCE your mortgage with your existing bank; however, your existing bank wants to charge you closing costs on your new loan AND a termination fee for the old loan.
* HOWEVER, to solicit new business, your bank is telling other customers that they will pay the termination fees on their old mortgages if they do their refinance with the bank. So why would the bank pay to get someone else's customer but not pay the same (OR EVEN MUCH LESS) to retain the customer that they already have?
* By the way, thanks for the banking analogy. As a 20+ year banker, I can tell you that a bank would never treat new, unproven customers better than their existing, long-time customers.
Thanks all for the lively debate, but nobody has been able to tell me how Verizon is better off by taking $130 now and letting $7,000 go to someone else. That would be the equivalent of a 1.8% discount to make an existing customer feel like Verizon values their business. But they would gladly give $600 ($150 per phone) to a new customer for bringing them the same business.
Loquat - by the way, that is not a "Special Privilege"! That is the same privilege that they are offering to others that are not current customers!! How is that "special privilege"? And yes, it does sound fair.

I am a very long term customer how is now very disappointed with Verizon!

I am writing in to give one final try at gaining a positive response from Verizon. I called in to talk to Customer Service today with a request and was really disappointed at getting a NO for a response. I have a family plan with 4 phones of varying contract/upgrade dates. Mine…6/10/15. Wife’s…5/29/14. Mom’s…6/20/13. Son…4/11/16. Two of the phones are past their date and thus we can upgrade without additional fees. I will be disconnecting my mom’s phone as she hasn’t used it since 8/6 and won’t be using it as she is moving into a Memory Care facility for Alzhiemers. Thus my request was whether there was a way to upgrade my phone and my wifes phone to the iPhone 6 without having to pay an added fee for upgrading mine early. I asked that they take into account that my mom’s is 16 months past her upgrade date, I am 9 months from mine and we are very very long term customers. Verizon has been our cell phone company ever since we bought cell phones a long time ago. I was told NO. I then told the service rep that if I have to wait until 6/10/15, I have no real reason to stay with Verizon as saying no to this request just makes no sense when it is being ask by a customer of such long standing. I was told NO again. Even though I am clearly not a customer that hops from one cell phone service provider to another...Verizon told me NO. Even if it costs a bit more to switch to AT & T (which it may or may not...I don't know)…on 6/11/15 my wife and I will be leaving Verizon and my son can have an individual account.

You sign a contract promising to a 2 yr service commitment in exchange for a substantial discount on a phone. You are 9 months from completing your commitment. There is no reason for Verizon to grant your request. In fact, they may be contractually obligated to NOT do so depending on their terms for selling the iPhone negotiated with Apple.
In the past, Verizon has been lenient(by a month or 2 but never 9 months) with approving an early upgrade, but NEVER with an iPhone. The reason for this has been hinted at being because of the contract terms Verizon has with Apple. Verizon is not going to jeopardize their ability to have iPhones on their network to satisfy your demand.
Currently, there is a limited time offer to upgrade early with Verizon if you are eligible to get a discounted upgrade by 11/15/2014. Unfortunately you fall outside of that window.
Good luck with the new provider, you will be unlikely to ever get an early upgrade at another provider either.

Verizon Long Term Customer support UNACCEPTABLE !!!

TO ALL,
I HAVE HAD THE SAME ACCOUNT AND PHONE NUMBER FOR 17 YEARS AND THE VERIZON PROMO BUY ONE DROID2 GET ANOTHER FOR FREE SOUNDS GREAT . BUT I WAS TOLD THAT THIS OFFER DOES NOT APPLY TO ME BECAUSE ONE OF MY PHONES IS NOT ELIGIBLE FOR AN UPGRADE WHICH I FEEL IS WRONG, IT'S TO VERIZON'S ADVANTAGE TO GET MORE MONEY OUT OF MY POCKET FOR THE HIGHER PRICED PLAN. ESPECIALLY NOW THAT SPRINT AND AT&T HAVE PLANS AND DEALS BLOWING VERIZON OUT OF THE WATER. THEY WILL NOT EVEN GIVE ME A SECOND DROID2 AT A DISCOUNTED PRICE WHICH I AM WILLING TO PAY. BUT I WAS TOLD RULES ARE RULES. THIS IS NOT HOW TO TREAT LONG TERM CUSTOMERS WHO ARE OR USE TO BE V.I.P.MEMBERS BECAUSE THEY DON'T USE THAT TERM ANYMORE. IF VERIZON WANTS TO LOOSE CUSTOMERS THIS IS THE WAY TO DO IT !!! I AM VERY DISAPPOINTED AND FIND THIS TO BE UNACCEPTABLE !!! THIS IS NOT HOW TO DO BUSINESS WITH CUSTOMERS WHO HAVE BEEN AROUND FOR A LONG TIME AND HAVE BEEN LOYAL WHEN OTHER SERVICES ARE OFFERING CHEAPER AND BETTER DEALS THAN VERIZON. THIS IS A SHAME ! WELL I JUST WANTED TO GET THAT OFF MY CHEST AND BLOW OFF SOME STEAM. THANKS VERIZON AND HAPPY HOLIDAYS TO YOU AND ALL THAT HAVE READ THIS. NO REPLY NECESSARY.

bobw927 wrote:
TO ALL,
I HAVE HAD THE SAME ACCOUNT AND PHONE NUMBER FOR 17 YEARS AND THE VERIZON PROMO BUY ONE DROID2 GET ANOTHER FOR FREE SOUNDS GREAT . BUT I WAS TOLD THAT THIS OFFER DOES NOT APPLY TO ME BECAUSE ONE OF MY PHONES IS NOT ELIGIBLE FOR AN UPGRADE WHICH I FEEL IS WRONG, That may be how you FEEL, but that won't change Verizon's policy. They set the rules, not you, and you are free to do business with them or not, on THEIR terms. You don't get to dictate their business policies.
OTHER SERVICES ARE OFFERING CHEAPER AND BETTER DEALS THAN VERIZON. THIS IS A SHAME! No, it's just business - there will always be better deals around the corner, and cheaper prices somewhere else. Shop around, know your options and what you are gettingfor the price, and then put your money where you feel you will get the most value. If it's not Verizon, then that's your choice. We don't all drive BMW's either...there is no "one size fits all" cell service so you use what fits your budget and your needs.

Best Buy Just Lost a Long Time Customer

I am sharing this with the community and Best Buy to showcase the epitome of poor customer service as it relates to a "one-size-fits-all" policy, to warn others, and to tell Best Buy that they've lost a good customer.
On Black Friday, I purchased a new LG 55" LED TV on bestbuy.com. The TV was to be placed in my gameroom which was being remodeled. Like a good boy, I also purchased the geeksquad protection program just in case something were to happen in the future. The television arrived a week later on 12/6. Being that I was not ready to install the TV, it sat in the same place that the drivers placed it until 2 days ago when I opened it for installation.
The television screen was completely shattered. I immediately called best buy Customer Care, and they relayed to me their policy that unless you open the package within 14 days, there is nothing they could do. I told them that I understood that this policy is designed to prevent fraud, which unfortunately I'm certain they deal with all of the time. I did explain however, that the plastic and stickers are still all over the TV and that the screen is shattered from the bezel outward, indicating a squeeze or shipping impact from the side. They did not care.
I called Geed Squad to see if my protection program covered this, they gave me the same story essentially saying that had I opened it within 14 days I could have returned it, but that the plan I bought didn't cover cracked screens.
I went to my local store, where employees relayed to me that they are aware of shipping damages occurring all of the time. They apologized to me and tried to find a way to help me, however given the current policy, they were also unable to help while AT LEAST telling me that they believed that I did not cause the damage myself. In fact, one employee told me that this same exact thing happened to them, and Best Buy wouldn't help them, an actual employee of the company. Nice huh?
LG will not do anything to help me either, stating that it would be on Best Buy to cover the damages somehow.
Again, I understand the intent with these policies and unfortunately dishonest people game the system and ruin it for honest people. That said, this is a one-size-fits-all policy that in this case has failed a long time customer.
I have made many big ticket purchases via Best Buy over the years. No more. I will never shop at Best Buy again, and will spread the word to as many other people as possible to never shop at Best Buy if they expect good customer service.
As of now, I have a $600 paper weight. Thanks for nothing Best Buy, you just lost a good customer.

Hello mw7778,
I can think of very little more upsetting than having an exciting new purchase be damaged when I opened the box. I apologize for your having to cope with such unfortunate circumstances.
With regret, what you've been informed heretofore is true. Outside of the return period, which was extended to January 15, 2015 for Holiday purchases, we are unable to offer a return or exchange for your TV. Geek Squad Protection coverage does not extend to the kind of damage that you describe. Geek Squad should be able to provide repairs, but they would be at your expense. I'm sorry that I do not have better news.
While I understand your reasons, I'm disheartened that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day.
I'm grateful that you wrote to us about your experience and for your feedback on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Creation of New Special GL Indicator for customer long term accounts

Hi Experts,
We have a GL account (GL111) created for Long term accounts. this is a reconciliation account for customer. However, we have another GL account (GL222) assigned to our customer group this account is being invoiced for some expenses. Because of this we cannot assing GL111 to customer master data.
We need to post in the same customer expense and loans. How can we create a new special gl indicator that will allow the posting from GL222 to GL111?
Any inputs are very much appreciated. Thank you very much.

Hi,
Creating Own Special G/L Transactions: Specify (OBYR-T.CODE)
- The account type for which the special G/L indicator is to apply
- Posting keys (for outgoing and incoming debit and credit postings)
- How it is posted
- Properties for each special G/L indicator (noted item, relevance for the credit limit check, Warning message for liabilities and target special G/L indicator)
- transaction type (bill of exchange, down payment etc.).
EXP:Go to T.code: OBYR path: Financial Accounting (New)>Accounts Receivable and Accounts Payable>Business Transactions>Down Payment Made>Define Alternative Reconciliation Account for Down Payments click on Define Alternative Reconciliation Account for Down Payments and click on double click on K F Pmt req Down Payment Requests and click on Properties (F8) and tick the Noted items ,Target sp.G/L ind. AIMB1 and save .
Regards
Sridhar
Edited by: sridhar.shetty on Feb 28, 2012 1:21 PM

Verizon just lost a long-time customer

On September 19 I walked into a corporate Verizon store on East Washington Avenue in Madison, WI to check out the iPhone 6 and iPhone 6 Plus. Because of the early upgrade offer both of my lines were then eligible for the upgrade. I've been a customer for 9 years. When one of the reps brought up the Edge program I asked him, and then his white-shirt companion, about pricing. I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear. They punched numbers on their calculators and the numbers came out to what I expected for upgrade pricing. Two days ago I get my bill notification. I take a look and there it is; full price charged for the phones.
I called Customer Service, and while the young lady on the phone was sympathetic and did try to correct things (she did her job the best she could), it came down to I have to go into the store and argue with the manager, Dustin, to fight to get the pricing adjusted and get back on my old plan. What possible reason would I have to pay full price for two phones, and move to a more expensive plan? I've had plenty of data in my old plan, and a 2-year contract has never bothered me. Apparently, according to the CS rep on the phone, this is not the first time a store has said one thing and charged differently.
What's going on, Verizon? Can you not control your corporate stores? A long-time customer has to go in and argue with the manager? Argue? This has all the makings of a shady used car dealer. And in the end, if I could manage to get things worked out, what do you have for your long-time customer for the trouble? Verizon needs to empower their first-line call center folks to offer something for the misery that their lack of corporate control seems to unleash on customers. Not a $10 gift card either. Something of this magnitude should have a whopper of an apology offer.
Anyone thinking of going to Edge, don't. In fact, after this whole deal today I'm going to take my business to T-Mobile. I just can't believe Verizon has no control over their stores. I can't believe they have no ability to correct this kind of issue without sending me into a store to essentially wrestle with a manager who, apparently, is an a-hole. Head to T-Mobile people. My old plan with Verizon will cost me $40.00 a month less with T-Mobile. So again, if I wanted to pay full price for a phone, why wouldn't I just go to a better carrier who has superior coverage in my area? Well, that's what I'm going to do.
So long, Verizon. Maybe you'll learn after state consumer laws crawl up your rear for the actions of the stores you cannot control.

veldigar wrote:
... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear.
Then the employees, and you, don't understand EDGE. It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation to stay with Verizon once the phone is paid for, which you can do at any time. So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

Verizon's Long Term Plan

I am writing to try and save Verizon from themselves. I have had a Verizon Wireless Account for almost as many years as there has been a Verizon Wireless. I used to have four lines but a couple years ago my son decided he wanted an iPhone and at that time Verizon did not have a phone that could compete. I tried to persuade him to stay with Verizon on our Family Plan but he was determined to have the iPhone so he is now and AT&T customer. Even though I was paying for his phone service he was willing to take on the expense of his own account to have the iPhone. Now my daughter wants an iPhone but I was able to convince her that the Android HTC Incredible would be almost as good as the iPhone with better coverage and she could stay on my plan. She agreed to stay with Verizon and was willing to wait for the back ordered Incredible. When I tried to order the phone and upgrade my service I was told I would have to pay retail for the phone ($500.00!) which is not an option for me. I am not due for any "Upgrade" pricing but since I would be changing my plan and, of course, agreeing to a 2 year committment, I assumed that I would at least get a discount on the price of the phone.I was told this would not be the case.
So Verizon is losing my daughter as a customer. I will have to take a hit on my account because my contract goes through 6/02/11. But Verizon will take a bigger hit because my daughter is 27 years old and would have probably continued to be a Verizon customer for the foreseeable future. I am 60 so my foreseeable future is not nearly as long. And I am not sure if I want to stay with Verizon either. I have a land line (unlike my daughter and son) and I do use my cellphone for making calls (which my kids do not do so much) but even though I enjoy the better signal coverage of Verizon I don't enjoy being taken advantage of. I have been a loyal customer but I would like to think that my loyalty was appreciated by Verizon.
Most importantly, I think the short term profit that Verizon may be making on this decision will be far outweighed by the long term losses on the many young customers who are leaving Verizon. I have tried to keep two customers for Verizon but apparently Verizon does not want or need them. I believe that Verizon will someday regret this policy.

I asked to be allowed to do this and I was told I could not. This would have been an acceptable but it was not an option. By the way, the last phone I got from Verizon Wireless (Samsung Convoy) I paid full price on because I was not due for a new phone then either. I bought it to replace an LG phone that had difficult to use voice dialing. The Samsung Convoy was not functioning properly and even though I had paid full price and the defects were apparent soon after I bought it, I had to accept a "refurbished" phone as a replacement. In fact I now am aware that if you buy any Verizon cellphone and it is defective you will recieve a refurb when you get any exchange at all. (And they are pretty sneaky about this process, I might add.)
I'm pretty sure Verizon is doing ok on recouping on their hardware.
Anyway, the point is that I think it is short-sighted for Verizon to be churlish about selling smartphones to previously non-smartphone customers. Just bad business.

I'm an American living on a timed (though long-term) assignment in Ireland. I have both American and Irish bank accounts and addresses. I have two Qs. 1. Can I use the US Adobe site when in Ireland? Or will my physical location prevent me from doing so? 2

I'm an American living on a timed (though long-term) assignment in Ireland. I have both American and Irish bank accounts and addresses. I have two Qs. 1. Can I use the US Adobe site when in Ireland? Or will my physical location prevent me from doing so? 2. I am working for a not-for-profit organization. Is there a special pricing plan for non-profits, similar to the plans for students, small business, etc? Thanks for whatever help you can give me. (P.S. As a potential customer and past user of Adobe products for 15 years, I find it INCREDIBLY FRUSTRATING that I cannot speak with any Adobe representative, but am continually re-routed instead to a public forum to get what I hope will be accurate information. Not good, Adobe. Your products are amazing. Your customer service leaves a lot to be desired. I don't mean that with disrespect, but as honest feedback.)

Hi bookchic
Thanks for your feedback.
Non-profit pricing is available to eligible institutions via the VIP program which is sold by resellers - see Eligibility guide
For details of resellers please check here: Adobe Platinum Partners – Value Incentive Plan
If you wish to purchase an individual plan via Adobe.com the country of your Adobe ID will determine which site you order from.
Kind regards
Bev

Penalizing long term customers for keeping their unlimited data plan is unwise an business

Dear Verizon President and Employees,
I have spoken to three Verizon employees via the phone today who have failed to be able to tell me why I should stay with Verizon. You see I have a very small portion of my plan that is unlimited data, I have it because I have been a long time customer. I don't use a lot of data but when I got I thought I would never use any data. Times change people change in fact my family has changed and I was thinking of adding another line to my account for my son. Maybe at xmas I will buy a tablet but I need to update my phone. I found out that if I tried to upgrade my phone I would lose my unlimited data package plan. Now I understand why Verizon no longer carries an unlimited plan. I actually have worked for a competeing wireless company and they don't offer the plan either. So yes I can understand telling people its a grandfathered plan and we honor our loyal longtime customers who have that plan by continuing to carry the plan as long as they don't remove it from their accounts. I Can understand why if you switch to the convenience of the mobile share plan you couldn't switch back. What I can't understand is why you are forcing your long time customers to question why they should be with you. I don't use huge amounts of data right now but I have been happy not having to worry about my plan and after all I have spent a lot of money with Verizon wireless over the years. In fact lets do a little math I have spent on average on my single line at least $120 a month for the last six years (I am being conservative its probably more like 150 but I think we should be conservative) that's 8640 to Verizon for the last six years... I am looking at wanting another line (Probably will add 50 a month to my phone bill) I am thinking about adding a tablet at xmas. I understand I have to get a separate data plan for the tablet or I would lose my unlimited data another 40 so saying I wanted my two year contract that's almost 200 a month for the next two years in fact lets say its an even two hundred that's $4800 you would get from me for the next four years. Am I such an unimportant customer you would sacrifice that for $300-400 on a phone? It doesn't make good business sense. If I am going lose my plan when I am already shelling out that much money I should look at other carriers who don't penalize their long time customers by saying you can only keep your plan buy paying full price on a phone. You see its dumb your taking away your own juicy carrot. As long as I had something with you I knew I couldn't get with anyone else I wasn't going to look at another service provider. I can get a limited data package plan anywhere and there are very competitive offers. Customers should be able to choose when they want to drop their plans... not be penalized into doing so. Why do you offer a discounted price on a phone? Because the customer is signing a contract they will stay with you for two years. You are guaranteed to get those fees. You have already told me it doesn't have to to do with the phone... if I can bring my own phone to the plan. It has to do with trying to bribe people if you want this phone at this price you have to give up your unlimited data... sadly its a poor choice... I can get that phone at a nice price and give up my unlimited data by going somewhere else... I will pay the same price and you... you will lose not only my money but loyalty... all because I wanted 400 off a phone like your other people get when they sign a 2 year contract and to stay my current plan. Yes I know that you said 95% of people use 2 GB or less that may be true but I want the freedom to be able to choose I am an individual not 95%. And I should be important as a customer. I have been a customer for a long time. My current contract ends in October, So again I ask why should I stay loyal to a company who doesn't stay loyal to its long time customers.
Sincerely
Candice M.

It comes down to money and profits.
The juicy carrot of unlimited is still there. But you buy the device at full price. You pay no upgrade fees and you have no contract. The data costs are not carrots but gardens of green. (money) Those same 95% are now seeing huge overage fees and that is more green to the company and the stock holders.
Sprint & T-Mobile offer unlimited data but their buildouts of 4G LTE are way behind Verizon & AT&T so you may not want their service. AT&T has no unlimited and price and coverage wise are almost identical so no savings there.
Loyality is an over used word. You are a customer like everyone else, no distinction is made because you paid $5,000 or $2,000 it just depends on what service is right for you.
I never take subsidize devices, I don't like contracts and personally I use Verizon for the coverage and I think I have called them less than five times over 30+ years for any service requests or anything.
America is profit generated and you have to remember that. When the customers leave in droves due to lower costs at another provider that is when Verizon will take a long look at trying to get customers back. But that will be many years in the future
Good Luck

Pop Up blocker exceptions are not saved in the browser for use, the next time the PC reboots. How do you save these exceptions for long term use?

Pop Up blocker exceptions are not saved in the browser for use, the next time the PC reboots. How do you save these exceptions for long term use?

In case you are using "Clear history when Firefox closes":
*do not clear the Site Preferences
*Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings
*https://support.mozilla.org/kb/remove-browsing-search-and-download-history
Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.
If you have software like Advanced SystemCare (Surfing Protection feature) that might reset some files to older versions to protect these files against changes then check the settings or uninstall this software.

What actually gets written to tape by long-term protection?

I've been reviewing our long term recovery goals and am confused by the Customize Recovery Goal screen. The only documentation I can find for it only gives brief descriptions and is for 2010, I'm using 2012 R2.
Customizing Recovery Goals for Long-Term Protection
http://technet.microsoft.com/en-us/library/ff399209.aspx
I notice it says 'Back up every:' under the recovery goals, not 'colocate'. Does this mean that it will take a backup and write it directly to tape instead of writing the recovery points on disk to tape?
The specify long-term goals screen in the Modify Group wizard says 'All long-term tape-based protection uses full backups.' Does this mean the file and application recovery points from the short term protection aren't written to tape?

Hi,
<snip>
What actually gets written to tape by long-term protection?
>snip<
It really depends if you are using short-term to disk or not.
1) You are using short-term to disk, long term to tape (D2D2T)
       In this configuration the last successful disk based recovery point is written to tape.
       The data is read from DPM recovery point and copied to tape.
2) You are using short-term to tape and long term to tape (D2T2T)
     The first LT recovery goal is a full backup taken from the protected server.
      Other LT goals are tape copies from lesser goals, so you need multiple tape drives.
As noted - all long term tape backups are full backups, no incremental backups are possible.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Ask the Expert: Demystifying Long-Term Evolution

With Rahul Pal, Arpit Menaria and Krishna Kishore
Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about evolution of long-term evolution (LTE) and the future with experts Rahul Pal, Krishna Kishore, and Arpit Menaria.
LTE, commonly marketed as 4G LTE, is a standard for wireless communication of high-speed data for mobile phones and data terminals. It is based on the GSM/EDGE and UMTS/HSPA network technologies, increasing the capacity and speed using a different radio interface together with core network improvements. The standard is developed by the 3rd Generation Partnership Project (3GPP).
Rahul Pal is a customer support engineer based in Bangalore, India. He has seven years of experience in the field of GPRS/UMTS/LTE technologies specializing in R&D and customer support. Rahul has worked with multiple vendors such as Nortel, NSN, and now Cisco, gaining expertise in packet core products such as SGSN and MME. Rahul has also worked as an escalation engineer handling customer escalations (technical troubleshooting and handling customer management). Rahul also has international experience of working directly with telco customers in the United States, Europe, and APAC and holds an engineering degree in information technology.
Krishna Kishore is currently working as a customer support engineer based in Bangalore, India, focusing on ASR5000/ASR5500, SAMI, and HWIC products providing support to 3G/4G mobility solutions deployed across the world. He has more than eight years of experience in mobility technologies such as GPRS/UMTS/LTE/CDMA, with experience in development and customer support. Krishna has worked with multiple vendor platforms such as Nortel, Hitachi, NSN, and Cisco. He holds a bachelor's degree in electrical and electronics engineering and CCNA certification.
Arpit Menaria is a customer support engineer based in Bangalore, India. He has been with the Cisco TAC for the past two and a half years (since July 2013) and has worked in FTS and TAC roles. Throughout his seven and half years of industry experience, he's worked for Ericsson and Tata Communications getting exposed to the telecom and Internet service provider environment. His technical skills span mobility, routing, switching, Linux, and Solaris. He has CCIE certification in routing and switching (written), RHCE, and WWSP mobility expert (written). Arpit also holds an engineering degree in electronics from the Indian Institute of Technology, Banaras Hindi University of Varanasi.
Remember to use the rating system to let Rahul, Krishna and Arpit know if you have received an adequate response.
Our experts might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Wireless - Mobility, sub-community Other Wireless - Mobility Subjects discussion forum shortly after the event. This event lasts through March 14, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Challenges Faced by operators while deploying LTE Solutions
1.) No Global standards in LTE Spectrum Bands allocation and usage
Operators have to support range of spectrum bands to support. A lower spectrum band (e.g. 1800MHz) provides better indoor signal strength and travels further compared to one of a higher spectrum band (e.g. 2600MHz). However, the higher spectrum bands are better suited for covering densely-populated areas and managing heavy data volumes due to their larger bandwidth. lower frequency spectrums are more affordable to build and signals travel further, whereas higher frequency spectrums require a lot of base stations to cover a similar distance. This could very well be another possible reason why different Operators around the world use different spectrum bands, besides the obvious fact that they are also limited by the availability of these bands.
2.) Building a New or Converged Network and Backward compatibility with Legacy Networks:
Some Operators will build a completely new 4G network along the existing networks. Other Operators will create a converged network, where they try to make the different generations of technologies work together. In both cases, the process is highly complex and cost intensive. The transition to 4G network will require new radio access technology and core network expansion, while maintaining existing 2G/3G networks alongside the new 4G network will result in additional burden on Operators.
LTE is flat IP architecture so there is a need to create high capacity IP core network to connect MME(mobility management entity) ,S-GW,P-GW. All the interworking nodes including non- 3GPP systems is to be re-dimensioned. Backward compatibility is a very complex task during LTE deployment.
3.) Return on Investment (ROI) on 4G LTE
The migration to LTE or upgrading of existing mobile networks will incur high costs. Moreover, 4G LTE is expected to disrupt the traditional business models of Operators: voice calls and SMS. On LTE, we still don’t have Voice call Support and Proposed launch of VoLTE is still not widely deployed and in testing phases at many places.
With faster mobile data connectivity, consumers will be more inclined to use services and apps such as Skype and Whatsapp for communication. This change in consumer's usage behaviour will pose a challenge for Operators to profit from their investments in 4G networks.
4.) Operators have to devise new Data plans
To justify the investments in the new 4G networks, Operators have to change their data price models.
First, Operators will charge higher prices for their LTE offerings compared to their existing mobile data plans and maintain a higher quality of service to justify the higher Pricings.
Second,. They should implement "pay-for-what-you-use" pricing models, where consumers are charged based on their usage behaviors.
Third, Operators can adopt a value-based pricing model where consumers can pay a premium for a better experience, raising the possibility of introducing tiered service levels that guarantee certain connection speeds.
Biggest problem is customer cannot relate to all data plans and have to constantly monitor data usage to ensure that they receive high data speeds.
5.) Security Concerns from Untrusted Domains
While operators can theoretically benefit from reduced latency and greater ease of management within the LTE architecture, there is a very real possibility that overall LTE performance will degrade due to the high volume of transactions required to ensure that high levels of service quality are maintained and proper policy control decisions are implemented. Operators face significant challenges in the area of network security as traffic in emerging architectures is increasingly likely to flow within spheres of "trusted" and "untrusted" networks. framework allows operators to handle security gateway functionality.
Within the LTE network elements, including the ability to implement IPsec — the IP network security standard. Operators facing this new, unfamiliar environment face a key choice: whether to rely on the functionality provided within the standards-defined LTE network elements to address security and other requirements or whether to adopt standalone solutions. Cash-Strapped Operators might Opt for LTE solutions as they need not invest separately in Security Devices and functions.
6.) True 4G Global Roaming is not possible unlike 3G
Due to the lack of harmonization of LTE spectrum bands across different countries, it is almost impossible within the near future to support LTE global roaming.
To use a LTE device for data roaming, based on the current worldwide spectrum usage, the device needs to support at least 15 bands. Supporting so many band on LTE handset is not possible. So 3G data roaming for international traveler is here to stay for very long time still we standardize LTE Spectrum Bands Globally

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