I am a very long term customer how is now very disappointed with Verizon!

I am writing in to give one final try at gaining a positive response from Verizon. I called in to talk to Customer Service today with a request and was really disappointed at getting a NO for a response. I have a family plan with 4 phones of varying contract/upgrade dates. Mine…6/10/15. Wife’s…5/29/14. Mom’s…6/20/13. Son…4/11/16. Two of the phones are past their date and thus we can upgrade without additional fees. I will be disconnecting my mom’s phone as she hasn’t used it since 8/6 and won’t be using it as she is moving into a Memory Care facility for Alzhiemers. Thus my request was whether there was a way to upgrade my phone and my wifes phone to the iPhone 6 without having to pay an added fee for upgrading mine early. I asked that they take into account that my mom’s is 16 months past her upgrade date, I am 9 months from mine and we are very very long term customers. Verizon has been our cell phone company ever since we bought cell phones a long time ago. I was told NO. I then told the service rep that if I have to wait until 6/10/15, I have no real reason to stay with Verizon as saying no to this request just makes no sense when it is being ask by a customer of such long standing. I was told NO again. Even though I am clearly not a customer that hops from one cell phone service provider to another...Verizon told me NO. Even if it costs a bit more to switch to AT & T (which it may or may not...I don't know)…on 6/11/15 my wife and I will be leaving Verizon and my son can have an individual account.

You sign a contract promising to a 2 yr service commitment in exchange for a substantial discount on a phone. You are 9 months from completing your commitment. There is no reason for Verizon to grant your request. In fact, they may be contractually obligated to NOT do so depending on their terms for selling the iPhone negotiated with Apple.
In the past, Verizon has been lenient(by a month or 2 but never 9 months) with approving an early upgrade, but NEVER with an iPhone. The reason for this has been hinted at being because of the contract terms Verizon has with Apple. Verizon is not going to jeopardize their ability to have iPhones on their network to satisfy your demand.
Currently, there is a limited time offer to upgrade early with Verizon if you are eligible to get a discounted upgrade by 11/15/2014. Unfortunately you fall outside of that window.
Good luck with the new provider, you will be unlikely to ever get an early upgrade at another provider either.

Similar Messages

Verizon losing a long-term customer over upgrade

Hi -
I'm not sure posting in this forum gets to anyone at Verizon but I don't know where else to turn. I am not eligible to upgrade my phone but have been having a lot of problems with it in the last couple months. I called today to find out what my options are. I asked if an exception could be made for an early upgrade and was told no. I asked if it's possible to add a new line for a small additional monthly fee and was told it would cost me an extra $60 a month - clearly not worth it. It will cost me less to cancel my plan with Verizon and start a new plan with AT&T than to upgrade my phone at the full price.
I have been a Verizon Wireless customer for over 13 years. I pay my bill in full every month for this time. In this time, I've spent nearly $15,000 with Verizon (tough to see that number all at once). When I asked the representative I spoke to and the supervisor I spoke to if it's Verizon's policy that they would rather lose a long term customer of this value than to allow me to upgrade my phone early for the difference of a few hundred dollars, they had no answer other than this is Verizon's policy and they can't do anything about it, the end.
I will be contacting AT&T Wireless this weekend to find out about porting my number and canceling my plan with Verizon. I'm sorry to go because I've generally been happy with my service until now. I can't even find an email or a way to express my dissatisfaction other than coming to this forum.
Thanks for letting me express my frustrations here.

I agree with you too. I've been with Verizon for over 20 years, and shudder to think how much I've poured into that company. But Elector is correct, as individuals, Verizon will not miss our contribution to their bottom line. Based on reviews on their website, I was led to believe that a Windows 8 phone was the way of the future. But as it turns out, it's a *** when it comes to functionality and app availability. I lost many apps I had on my Droid that I used often, and there's no indication that those apps will be available on Win8 phones in the near future, if at all. But to switch to a Droid phone now would cost me nearly $1000 in phone cost and fees for early plan changes, if I stay with Verizon. I will seriously consider my allegiance to Verizon when my contract expires in about 1.5 years. Until then I expect to be totally dissatisfied for the duration. Come on Verizon, show show compassion for your dedicated customers!!!!!!!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Verizon ETF Ridiculous for Long Term Customer

Just got back from the Verizon store, and this just doesn't make any business sense to me:
* We have 4 phones under a family plan and pay about $270/month.
* 3 phones have been out of contract and eligible for upgrade for many months.
* 1 phone is not out of contract until March.
* We have been Verizon customers for many years (easily 10+ years).
* We have never paid late, and we have always been "perfect customers".
So, we went tonight to get 4 new phones for Christmas (iPhone 6s), all under a new Edge 10GB shared family plan for about the same price all-in as we currently pay.
The problem? Verizon said that they would charge a $130 Early Termination Fee for the one phone that is still under contract. Seriously?
What sense does that make? Sprint will pay us $350 per phone to switch, even for the phones that aren't under a Verizon contract. AT&T will give us $150 bill credit per line to port each number, and T-Mobile will pay all ETFs and lower our monthly cost significantly.
** To add insult to injury, Verizon itself is willing to give NEW CUSTOMERS $150 per phone to switch, but they want to CHARGE A LONG TERM CUSTOMER $130 FOR STAYING?? Keep in mind, Verizon has no idea if those new customers are going to be good long-term customers or not.
It just doesn't make any sense. I guess it pays to just keep switching. That's the game that they've all created, and it stinks.
I know it's only $130, but it's the principle that a company would treat "prospects" better than its existing customers.

Loquat - That's not a good analogy. Let me help you with your bank analogy:
* You pay your mortgage payment on time faithfully for 24.5 years, and you want to REFINANCE your mortgage with your existing bank; however, your existing bank wants to charge you closing costs on your new loan AND a termination fee for the old loan.
* HOWEVER, to solicit new business, your bank is telling other customers that they will pay the termination fees on their old mortgages if they do their refinance with the bank. So why would the bank pay to get someone else's customer but not pay the same (OR EVEN MUCH LESS) to retain the customer that they already have?
* By the way, thanks for the banking analogy. As a 20+ year banker, I can tell you that a bank would never treat new, unproven customers better than their existing, long-time customers.
Thanks all for the lively debate, but nobody has been able to tell me how Verizon is better off by taking $130 now and letting $7,000 go to someone else. That would be the equivalent of a 1.8% discount to make an existing customer feel like Verizon values their business. But they would gladly give $600 ($150 per phone) to a new customer for bringing them the same business.
Loquat - by the way, that is not a "Special Privilege"! That is the same privilege that they are offering to others that are not current customers!! How is that "special privilege"? And yes, it does sound fair.

I want to run down how dissatisfied I currently am with Verizon Wireless

I want to run down how dissatisfied I currently am with Verizon Wireless; this stated with the pre-order of the iPhones on Friday I like many other customers received the "ecdp" error on the web site and it took 45 minutes to actually be able to place the order. I got the order in and had a 09/19/2014 ship date; spoke with a few Customer Service Reps in various areas such as 611, on many of the 800 numbers available, Internet Orders (including a Supervisor) and even a Social Media Service Rep all who have confirmed this ship date to be accurate.
Well today (09/17/2014) I check the Pre-Order Status page and my date has been changed to 10/14/2014 so I call in to speak to Internet Orders and the Rep advises me that yes my date was pushed back but no reason is supplied, I asked to speak to a Supervisor and was transferred to Howard, Operator # 2431235, who stated that yes the prior rep was accurate and that there was no reason available as to why my ship date changed. Howard continues by stating that as per upper management, Apple reported to Verizon that no iPhone 6+'s would be available at launch for Verizon to ship and that this has been common knowledge, within the company, that the 6+'s were not shipping until 10/14/2014, and that prior Verizon employee's to include supervisors were misinforming me of my shipping date. Howard continued to state that the reason I got the "ecdp" error was because of the company that I work for as Verizon offers a discount so the 'ecdp" error is not something Verizon is currently addressing. Howard then tells me not to worry that with the 10/14 date is a guaranteed delivery date and not to worry, if the phones come in early the order will be filled, I at this point ask Howard to note my account with our conversation to include the fact that he stated the 10/14 was a guaranteed date, at this point he states that while he is telling me this he will not put it in writing as at that point Verizon would be obligated to meet that date at minimum and he was not willing to put his position on the line if the phone is not shipped by that date(this can be confirmed by reviewing the recording of the call as I was advised that I was on a recorded line). I then asked to speak to his supervisor and was told his supervisor went home for the day and that he was the highest level supervisor on at this time. When I then asked for his supervisors contact information to lodge a complaint he said that I would need to call back in on 611 from my handset as Customer Service handles complaints not supervisors.
I did call back and speak with a Representative on 611 who tried to assist but was not able to do much, this rep took my information and is having their supervisor call me to try addressing the way Howard handled the call however this has not occurred at the time of this writing. I did tell this rep that I was honestly considering going to another carrier, (I have been with Verizon 7-8 years and currently have 10 lines of service on my account) I know I will not get the iPhone 6+ on launch day with another carrier which was not the driving factor but rather the way Howard dealt with the situation and the lack of respect that as a customer of Verizon I have always got from other representatives, as you know it takes one person to sour someone on a whole company, Howard even stated that if I want to go to another carrier that was fine with him. However, the Customer Service Rep I spoke with after Howard (I wish I could remember his name) calmed me down not to leave Verizon but did agree that a complaint needed to be filed, personally I would like to file it directly with an Associate Vice President or higher but do understand that there is a “Chain of Command” that needs to be filed
Let this be a warning to anyone who call internet sale and gets Howard, operator #2431235, I would suggest you immediately request a different supervisor that will treat you with respect. As stated above Howard will tell you that the iPhone 6+ was not and has never been available to ship on launch day due to Apple purposely not providing enough units to meet the demand and that Verizon knew this while taking our pre-orders.

I feel your pain Robert. I do believe VZW and Apple knew all along the I6 Plus would not be available on 19 Sep and that it was a way to bolster new contracts, renewed contracts and apple sales stats. It's unfortunate the company wasn't more clairvoyant, most of us would have still pre-ordered but been a little less frustrated.

Long-term planning: how can I reorganize "bulk" independent requirements ?

Hello,
Due to some circumstances I have dependent simulative requirements with no relation to any independent requirements.
I thought that with ms01 (Processing key NEUPL -Regenerative planning and Planning mode 3 - Delete and recreate planning) those independent requirements will
be deleted because the former independet requirements are no more existing.
But they remain existing. (in mfs0)
How can I reorganize "orphaned" independent requirements in long term planning.
Thanks for any help
Thomas

Thanks a lot for answer.
The subject of my original-question was
wrong. It should say "dependent" requirements
instead of "independent" requirements.
I solved the problem by deleting the
respective entries in MDSM-Table
But anyway, the usage of md74/75 was a
good recommandation, thanks very much.

Verizon Long Term Customer support UNACCEPTABLE !!!

TO ALL,
I HAVE HAD THE SAME ACCOUNT AND PHONE NUMBER FOR 17 YEARS AND THE VERIZON PROMO BUY ONE DROID2 GET ANOTHER FOR FREE SOUNDS GREAT . BUT I WAS TOLD THAT THIS OFFER DOES NOT APPLY TO ME BECAUSE ONE OF MY PHONES IS NOT ELIGIBLE FOR AN UPGRADE WHICH I FEEL IS WRONG, IT'S TO VERIZON'S ADVANTAGE TO GET MORE MONEY OUT OF MY POCKET FOR THE HIGHER PRICED PLAN. ESPECIALLY NOW THAT SPRINT AND AT&T HAVE PLANS AND DEALS BLOWING VERIZON OUT OF THE WATER. THEY WILL NOT EVEN GIVE ME A SECOND DROID2 AT A DISCOUNTED PRICE WHICH I AM WILLING TO PAY. BUT I WAS TOLD RULES ARE RULES. THIS IS NOT HOW TO TREAT LONG TERM CUSTOMERS WHO ARE OR USE TO BE V.I.P.MEMBERS BECAUSE THEY DON'T USE THAT TERM ANYMORE. IF VERIZON WANTS TO LOOSE CUSTOMERS THIS IS THE WAY TO DO IT !!! I AM VERY DISAPPOINTED AND FIND THIS TO BE UNACCEPTABLE !!! THIS IS NOT HOW TO DO BUSINESS WITH CUSTOMERS WHO HAVE BEEN AROUND FOR A LONG TIME AND HAVE BEEN LOYAL WHEN OTHER SERVICES ARE OFFERING CHEAPER AND BETTER DEALS THAN VERIZON. THIS IS A SHAME ! WELL I JUST WANTED TO GET THAT OFF MY CHEST AND BLOW OFF SOME STEAM. THANKS VERIZON AND HAPPY HOLIDAYS TO YOU AND ALL THAT HAVE READ THIS. NO REPLY NECESSARY.

bobw927 wrote:
TO ALL,
I HAVE HAD THE SAME ACCOUNT AND PHONE NUMBER FOR 17 YEARS AND THE VERIZON PROMO BUY ONE DROID2 GET ANOTHER FOR FREE SOUNDS GREAT . BUT I WAS TOLD THAT THIS OFFER DOES NOT APPLY TO ME BECAUSE ONE OF MY PHONES IS NOT ELIGIBLE FOR AN UPGRADE WHICH I FEEL IS WRONG, That may be how you FEEL, but that won't change Verizon's policy. They set the rules, not you, and you are free to do business with them or not, on THEIR terms. You don't get to dictate their business policies.
OTHER SERVICES ARE OFFERING CHEAPER AND BETTER DEALS THAN VERIZON. THIS IS A SHAME! No, it's just business - there will always be better deals around the corner, and cheaper prices somewhere else. Shop around, know your options and what you are gettingfor the price, and then put your money where you feel you will get the most value. If it's not Verizon, then that's your choice. We don't all drive BMW's either...there is no "one size fits all" cell service so you use what fits your budget and your needs.

Lost A Loyal Long-Term Customer

Been a verizon wireless customer for more than ten years. suddenly, VW chooses to disregard the terms of their own contract long before the contract renewal date. customer service is completely useless. you just lost a loyal customer, Verizon Clueless.

An employer discount IS NOT connected to your 2 yr contract.
First of all, the discount CAN change and/or disappear if your employer alters their agreement with Verizon.
Second of all, questioning an employer discount does NOT remove the discount from your account. All you have to do is to confirm with the proper documentation that you still work for that employer. With the state of the economy and the transient characteristic of today's workforce, it is not unreasonable to ask for verification of continued employment with an employer through which you receive a discount.
From an article in Forbes,
Ninety-one percent of Millennials (born between 1977-1997) expect to stay in a job for less than three years, according to the Future Workplace “Multiple Generations @ Work” survey of 1,189 employees and 150 managers. That means they would have 15 – 20 jobs over the course of their working lives!
I can't imagine why Verizon would think there is a need to audit the employment status of people receiving discounts thru their employer.
I recently had to confirm my employment to continue receiving a discount associated with my employer. At no time was the discount removed from my account. It took all of 10 seconds to type my email address into the online form and hit "send". I immediately got a confirmation that my employment was confirmed.

Customer service thinks they are so smart. Ended up upsetting a loyal long term customer

I have been traveling to Asia often or the last 6 years. I have been happy with Verizon's unlimited data plan for Asia. The requirement is for you to call in before you leave for your trip and they switch your plan to an Asian flat rate plan and you have to call them when you return to switch back to a local plan.
When I left for Asia in December, I switched my plan to an Asian flat rate data plan. Since I will be leaving for Asia again on the end of February, I never called to switch back to my local plan when I returned to the States on January 19.
Because I have been trying to convince my sister who will traveling to Asia quite a bit too who was meeting me there in March to switch to Verizon, I called sometime in January to see how much the plan is now. They then informed me that they don't have the plan available anymore to new subscribers. I then asked how it would cost now, they informed me that it would cost $20 per GB or something. I was actually relieved that I'm still on the plan and did not cancel my plan.
When I got back on April 2, I realized my bill was over $800. For some reason, It took me more than 2 weeks to get over my jet log. I have been so out of it so I asked my partner to check on it. It took them a while to get back to him and the final answer was:
Because I called in to inquire about the new rate, even though I did not switch my plan, they decided to start charging me the new rate. As we all know, when calling in to Verizon Wireless, we have to put our phone number and password before we could speak to someone to inquire about anything for anybody.
Should I just shut up and pay the $800 and leave Verizon Wireless after almost 12 years with them since we lived in California?
Can you guys recommend someone we could speak to?

First thing I would do is log into your online account and look at each bill since January to see when the change was made. Did it happen the day you called about the plan??? I am betting that is when it occurred.
If you never changed your plan back, then yes I would attempt to get it cleared up. But it will be difficult.

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

How to file a Complaint with Verizon

I don’t know how to file a complaint with, or about, Verizon customer service. After calling Verizon I was shuffled between departments, supervisors, and finally directed to “verizon.com/contactus”. After spending an hour browsing the “contact us” section of the website, it became abundantly clear that I would not be able to find what I was looking for on the website.
A month ago I was in the middle of the moving process and was dreading the seemingly inevitable process of setting up the internet/television/phone, a process that I had to do many times before. My son had informed me of Verizon’s transfer service, also known as “Moving with Verizon”. As we were only moving 3 miles down the road, I figured that I would visit my local Verizon store as this would continue to be the store I turn to if I chose to stay with Verizon. I had several concerns that I wanted to have addressed, chief among them were:
- I have built up a significant number of movie titles in my digital library. If I stay with Verizon, will I be able to keep the movies that I had purchased?
- Each time I move I am inconvenienced with having to distribute my new phone number to my friends and family. Will I be able to keep my current phone number if I stay with Verizon?
- When I first started with Verizon I had significantly less credit with Video on Demand than I do now. If I stay with Verizon, will I have to go through the grueling process of building up my credit again?
The sales associate was very kind and willing to help. I was assured that
-          I should be able to retain my purchases with Video On Demand
-          I can bring my phone number from my previous address
-          My Video on Demand credit could possibly be reset after the transfer, but a single phone call to customer service could set my credit back to normal with minimal effort
Throughout my questioning I was assured that my current services would transfer uninterrupted by the time of the move. As you could imagine I was ecstatic. We scheduled a technician to show up to the new house, when I asked the representative on the phone “What should I do with my current cable boxes and internet router while I wait for the technician?” I was told that the technician would handle it.
The technician arrived two weeks ago, we were given a box and instructed to package the previous equipment and drop it off at our local Verizon store. The technician gave us our new number, when we asked him about our previous number he appeared to not know what we were talking about.   He was apologetic about the mix up and gave us a phone number that we could contact. Shortly after the technician left, my family noticed that our digital library was completely empty. The next day I went back to the Verizon store, was apologized to, and then instructed to only place one order in at a time, because multiple orders on a single account tend to slow each other down. We decided to resolve the issues one at a time starting with the phone.
My wife called and was told to wait a day or two. After waiting two days, my wife informed me that she was bounced between different departments over the course of several days, but was assured that the issue was resolved. I told my wife that I would handle the future endeavors with Verizon as she appeared to be a little flustered by the experience. I later received a courtesy call from Verizon confirming that our phone number was restored. I asked the lady whom I was talking to whether she could help me with my VoD service or transfer me to someone who could. She assured me that she could help and asked me whether or not we had received new set-top boxes for our televisions. After I informed her of the new boxes, she apologized to me and informed me that due to copyright infringement laws that our digital library was lost and that we could not receive any kind of compensation. I decided to call customer service, and after talking to representative for almost half an hour I was placed on hold and then told that there was nothing that could be done at this time and that I was going to be disconnected, before I could respond I was hung up on.
Three nights ago I took my concern back to the Verizon store as I dropped off our previous equipment. I was given several new phone numbers. That evening I spent over 2 ½ hours on hold waiting for a representative. After explaining my situation I was transferred to another representative who worked with me and put in a work order to have our digital library restored. I was quoted 48 hours, but the issue was resolved that evening.
Not intending to cause any more issues with Verizon until our digital library issue was resolved, my family abstained from renting or purchasing any movies from Video on Demand. I had promised my son and grandson that if the movies were restored, I would add the new Star Trek movie to our library so that we could watch it together. I was slightly irked to realize that when I tried to add a new title to my library an error message would pop up. I called the number on the message and entered the error code. I was placed on hold for almost an hour. When I finally reached a representative, he informed me that the problem was that my credit had been reset during the move and the issue could only be resolved by another department which had just closed for the evening. I decided to work at home the next day so that I could watch the movie when my son came home that evening. The next morning I called and realized that the opening time quoted to me was obviously in a different time zone. When I finally reached an agent, 2 hours later, I was told that I was 5 dollars over my credit limit. I informed the representative of my situation, as proof I pointed to the fact that the bill that I had paid earlier this week was almost 200 dollars more than my current statement. I was asked to wait 30 minutes and to call back if the issue hadn’t resolved itself within an hour. An hour later I called, explained my situation to another representative, and was told to call back in an hour if the problem hadn’t resolved itself. An hour later I called and after being sent to several different representatives I was asked to call back in an hour if the issue hadn’t resolved itself.
Meanwhile my wife was contacted at worked by Verizon, informing her that there was no record of us returning the equipment and that we could be facing additional charges if we did not straighten out the issue. After spending the next several hours assuring my wife and showing her how on the receipt, each piece of equipment was clearly scanned and entered into the system, I decided to call customer service again as my VoD was still displaying the same error message. I was apologized to yet again, and was told that my order was being slowed down due to a high number of unresolved issues on our account. I was assured that he would clear out the mess and that we should be able to order movies that evening, if not I should call back in 24 hours. I apologized to my son and grandson yesterday evening, both of them took it surprisingly well. This evening I waited until 7:30 to contact customer service (31 hours after I was told to wait 24 hours), I was placed on hold again and again for over an hour and a half. I finally was told that my account would be cleared out to resolve the issue, I informed the gentleman that I was already told that would be done and then referenced the ticket number that I had received (and double-checked) from the gentleman the day before. After speaking to his supervisor about the issue I was informed that there was no record of this action nor was there any ticket number matching the one I had given him. The gentleman tried to help me for several more minutes until he transferred me to another department because neither he nor his supervisors could understand why my account wasn’t letting him change the date on my ticket, as he had reset all my resolved issues.
I explained my situation to the representative who after reviewing my account information informed me that I could have had the issue resolved on the 29th of August but someone during my process removed my order. She then informed me that due to the number of unresolved orders on my account the system could not let her schedule a credit increase until the 26th of September. After repeatedly asking her what I could do to expedite this process, I came to realize that all she could do was repeat to me the information that she had already said. I then asked her who I could talk to resolve this issue or file a complaint. After rambling for several minutes I was then transferred to the billing department. After explaining my situation, yet again, to another representative, my account was reviewed again, and I was once again informed that I was over my credit limit. After going into details a little more intimately, I was assured that the earliest that I could receive the credit increase was the 26th of September, and that I should make another payment. I informed her that I had just paid over $550 dollars on my last bill and had given up the majority of my free time over the last 2 weeks trying to resolve issues that I was assured wouldn’t be a problem by a Verizon representative.   I asked if I could receive a small credit to my account ($30) so that I could just watch the movie and feel like I received a small victory for sacrificing so much of my time. She informed me that only her supervisor could make that call. She informed me that I would have to wait around 15 minutes on hold (what’s 15 minutes when I’ve already waited 8+ hours on hold?). After explaining my situation to Cornell he reviewed my account and then reworded what I had just told him. He informed me that the department that deals with my issue (the department that just transferred me to billing) was now closed and that I would have to wait until Tuesday (4 days) to have my issue resolved. After explaining the fruitlessness of dealing with that exact department with the exact information he was trying to send me off with, he placed me on hold for several minutes and then came back and agreed to only meet me half way, a $15 dollar credit. I was extremely offended. This is not even 3% of my average bill. $15 for 2 weeks of unsatisfactory service, in addition to 12+ hours of my personal time in addition to my wife’s time and visiting the Verizon store. After explaining to Cornell that $15 was less than satisfactory, I asked for an email address or a complaint line. He agreed with me that it was frustrating and explained to me that it was getting late for his department “almost 11:40 in the evening”, the exact time where I am. He gave me Verizon.com/contactus, which after reviewing the page, I became insulted. I have continually followed up with my phone calls and stayed loyal to Verizon, following the instructions of each representative that I have talked to in the last several days.
Verizon has provided both my family and me with an excellent entertainment package as well as outstanding customer service in the past. I would like to believe that despite the fact that I was lied to by both a sales representative and a supervisor that my family’s experience over that last few weeks with Verizon is not a common one. I am more than willing to place this movie order on my next bill, all I ask is that you please help me to enjoy the advertised early release and to enjoy the services I previously had with your company.

We've been having problem with our Verizon Fios set up since the moment we moved in to our new place. We've had several technicians come through, and then eventualy aftet two weeks of setting up appoitments and calling the customer service folks, they were finally able to resolve the issue. However, the nightmare doesn't end here. Last week, our neighbors switched over to Verizon Fios, and their technician swtiched our cables with theirs ( what a sloppy, lazy, job) meaning that they unplugged everything that was running to our apartments and transferred over to their becuase they didn't want to put in the extra work to chech and make sure that everyone was getting service. After, we had noticed the problem, my husband called customer service to put in a ticket for the technician to come through and resolve the issue. The ticket was made for Wednesday, Nov 7th, 2013 under ticket number {edited for privacy}, the rep had clealry stated that a technician will come anytime from 3 - 7, which meant that one of us had to be home. My husband took off work and waited for the technician to come through, however, NOBODY showed up. Instead, they told us that they were came at 5 oclock but nobody was home. The same day we called customer service again, and reschudeled to the next day. Thankfully, someone showed up at literally 7pm, meanwhile my husband was waiting at home since 3pm. After hounding them down and calling every hour to make sure that they would show up. Sure enough, they coudn't fix the wiring with out a bucket truck, which the technician mentioned he didn't have since it was already late in the game and eveything was closed. So again, my husband called to make another appoitment, for Saturday, November 9th, 2013, and again, the customer service people confirmed that someone will show up on this day from 8am-12pm. Guess what!? NOONE came, because NOONE issued a ticket, meanwhile we knew for a FACT that we made an appoitment. It's been one week, and no end to this problem. I am appalled, that a multibillion dollar company such as Verizon has such poor customer service in this area. It is sickening and sad, that noone can come and fix a small issue such as this. I hope that this will be resolved tomorrow, ( as they confirmed that they will come on Sunday) if not we have no other choice but to cancel our services and switch to something else. If only Google fiber was in town, things would have been so much easier, and not OVERPAID, especially now with the CRAPPY service we've been getting.

HELP - I need to know how to file a complaint with Verizon Management!

On Thursday, May 30th, I returned to Verizon Fios after being with Comcast for less than 30 days. The technician was not able to properly install my telephone service. It has been 5 days and I still do not have a home phone. I finally located a repair ticket online, and it said the problem would be fixed June 2nd 9pm, will that time has passed. My kids are going back to school today, and I will have no way of knowing if they made it home or not because I can not call them. Verizon begged me to come back and this whole thing has been a nightmare. When I look online I don't even recognize the bundle info on the screen, it doesn't match my order emails at all, and it shows that I don't have telephone service on my acct, though I have a triple play bundle, that doesn't make any sense. I think I have been more than patient, five days is a very long time. I can't even give my kids my cell, because it is a cell provided by my job. Who do I complain to!

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Very disappointed with Verizon

A few days ago my phone got dropped and my screen cracked. I was out of town and called Verizon to see what my options were. I need a phone for work so i ask what can i do to get a phone right away. I was told i could go into a Verizon store and either use my upgrade or pay full retail and make payments for 24 months. Since i was out of town i asked my wife to go to the store and get a replacement for me. I said to just get the same phone.
She goes to the Verizon store near our house only to find out that she cant get the payment plan there, she has to go to a corp. store. Well there was a waste of 45 minutes while she waited in line. Then she drives another 30 minutes to the Corp store where she waits in line again for 30-45 minutes and tells them what i wanted where they spend another 15-20 minutes trying to up sell phones as she has to repeatedly tell them i want the same phone i had before, evidently they are really pushing the iPhone now. Anyway i was eligible for an upgrade but we were saving that for my wife's phone because it has been malfunctioning more and more lately. So i told my wife to use the payment plan not the upgrade that i was told was an option from the phone conversation i had with customer service.
Anyway turns out that the payment plan also uses the upgrade AND you still pay full retail for the phone, which we were not told. I contacted costomer service to see if there was something we could do. We still have one phone that doesnt work right. I offered to resign for another 2 years on the phone that has no contract if they allowed us to upgrade my wifes phone but was turned down.
So know i have 3 choices.
1. Keep the phone and let my wife keep using a phone that doesnt work right
    2. keep the phone but pay full price for the phone up front (which i dont have)
   3. Return the phone, Pay $250 to get out of my one line still on contract and go to sprint where i can get unlimted data and 2 free iphone 5's. This would seem like the best deal for us but yet i like the phone i have now and up to this point had been happy with verizon.
Seems like the best deal for Verizon would be just to let us upgrade my wifes phone. The lose half the retail on the phone but gain $3000 over 2 years on our contract.
Its your move Verizon. We will be going to the sprint store on Monday night most likely and if nothing is done by then i guess see ya.

I am in the same situation. My daughter cracked her phone earlier this year back in February. In the mean time she has been using my old HTC Thunderbolt, which of course is old and had a lot of issues. When we heard about the Verizon Edge plan, we thought this was a great solution. So we waited until the plan was available, only to find out that we are not eligible for the Verizon Edge Plan. It would seem that the advertising is deceptive. They state upgrade at any time; they mean anytime as long as you are eligible for an upgrade which basically leaves you in the same situation, nothing is different. My daughter attempted to sign up for the edge plan and was told she had to be eligible for an upgrade. The she was told that she could get a phone and use the payment plan program which means you can purchase a phone at full price and pay over the course of a year. This of course means paying for a $600/$700 phone over 1 year. I asked if we could pay for half the phone up front and pay the remaining balance over the course of a year and they said no, any additional payment would be added to account payment for services. The Verizon Edge plan is a scam, it is not what it seems. There really is no flexibility at all, my daughter will have to wait tip August 2014 to purchase a new phone under this plan. I have paid verizon over $200 a month for my familiy's plan for 7 years. This is not customer friendly service; I will be changing carriers as soon as I am eligible, I will not pay so much money for this type of service. T-Mobile is starting to look much better, I hear positive things about their customer service even with their coverage. I don't travel much anyway!   ...........Unhappy Customer!

Question related to very long term processes

I'm implementing a form in workspace that manages approvals for a real estate group. There will be a form/process for new building locations and one for renewals. The form and workflow for new buildings locations and renewals is the same - the only difference is that for renewals I want to use the same form as was initially used as the input for the process (so that the user doesn't have to rekey data). I've been puzzling over how to set this up. The approach I'm currently working on involves saving the form as a PDF and then allowing this to be injected into the renewal process from a watched folder. This is close to working, but I can see a few major problem with it; specifically 1: it requires that the user save/manage PDF documents outside of workspace 2: it will not work if the form or the form schema changes at all - and this is quite likely since the interval from the forms initial approval to its use in the renewal process could be several years.
I want to ask whether anyone can suggest a better approach. One idea that I have is to, at the end of my approval process, simply assign the form to a special "archive" work group. This assignment step would then have a route leading back to the "top" of the approval process. This would potentially give workspace users the ability to review old forms online and re-submit them. I have a few questions about whether this approach would work:
-> Would it be a problem having a workflow that basically never ends? My main concern is that I'm not clear on whether, when a workflow process is running, it take up system memory or is simply managed as a record within the database? We don't anticipate a large volume of use - only a few hundres forms a year - but I'm concerned that having hundreds of running processes could present a memory issue.
-> When the person managing the renewal assigns the work item in the "archive" queue to themselves, would it be possible to force the system to consider that individual to be the process creator? The reason that this is important is that I have a number of process steps in which the form is assigned back to the creator - but the original creator would not likely be the person initiating the renewal.
-> Would having running processes cause issues with any server upgrades/migrations, or would it be easy to migrate the running processes if we ever had to migrate to a new server or upgrade the LiveCycle software?

Hi Jeff
A long set of questions, no wonder no-one has been game to answer... :-)
Better approach? Maybe. I would extract the data from the form at the end of your first process into a database table. Then, when you start the other process, pre-populate the form from the same data. You will obviously need some kind of "primary key" to identify the old form in the new process. My 2c. If you do use the old form to populate the new, that's generally okay, as long as you only add data to the schema, not remove or change it.
The special Archive group would work. Once a task has been assigned to a user (or a group), it just sits there. It's a record in the database, it doesn't take up any memory or cpu. The group queue could get very full though, and it might be hard to find particular forms.
I think you can just assign the creator process variable to a new value. However, I also think it's probably a bad idea. Instead, just create a string variable called "new_creator" (or whatever). Assign the user id of the user who completed that task to new_creator. Then, in subsequent user steps, assign the step to Xpath instead of creator, and select /process_data/@new_creator.
Upgrades shouldn't be a problem, since the task data is stored in the database, and generally the database survives upgrades. (It would be wise to take a backup, as always:-)
Howard
http://www.avoka.com

Youtube built app on my ipod 4th gen take a very long timeto load how can i speed upthe app, youtube bult app on my ipod 4th gen take a very long time how can i speed upthe app

i have an ipod 2nd gen and it loads faster thanmy ipod 4th gen

This is the iMac Forum, try your question here iPod touch

I sent a very long message on iMessage and now my message app won't open.

It was really really long, I just kept pressing an emoji and copying and pasting. Whenever I open messages, it doesn't load. It's white and then closes by itself. I've tried to kill the app and restart my phone, it's been over an hour and I still can't open the app. Please help!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I am a very long term customer how is now very disappointed with Verizon!

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