Verizon Long Term Customer support UNACCEPTABLE !!!

TO ALL,
I HAVE HAD THE SAME ACCOUNT AND PHONE NUMBER FOR 17 YEARS AND THE VERIZON PROMO BUY ONE DROID2 GET ANOTHER FOR FREE SOUNDS GREAT . BUT I WAS TOLD THAT THIS OFFER DOES NOT APPLY TO ME BECAUSE ONE OF MY PHONES IS NOT ELIGIBLE FOR AN UPGRADE WHICH I FEEL IS WRONG, IT'S TO VERIZON'S ADVANTAGE TO GET MORE MONEY OUT OF MY POCKET FOR THE HIGHER PRICED PLAN. ESPECIALLY NOW THAT SPRINT AND AT&T HAVE PLANS AND DEALS BLOWING VERIZON OUT OF THE WATER. THEY WILL NOT EVEN GIVE ME A SECOND DROID2 AT A DISCOUNTED PRICE WHICH I AM WILLING TO PAY. BUT I WAS TOLD RULES ARE RULES. THIS IS NOT HOW TO TREAT LONG TERM CUSTOMERS WHO ARE OR USE TO BE V.I.P.MEMBERS BECAUSE THEY DON'T USE THAT TERM ANYMORE. IF VERIZON WANTS TO LOOSE CUSTOMERS THIS IS THE WAY TO DO IT !!! I AM VERY DISAPPOINTED AND FIND THIS TO BE UNACCEPTABLE !!! THIS IS NOT HOW TO DO BUSINESS WITH CUSTOMERS WHO HAVE BEEN AROUND FOR A LONG TIME AND HAVE BEEN LOYAL WHEN OTHER SERVICES ARE OFFERING CHEAPER AND BETTER DEALS THAN VERIZON. THIS IS A SHAME ! WELL I JUST WANTED TO GET THAT OFF MY CHEST AND BLOW OFF SOME STEAM. THANKS VERIZON AND HAPPY HOLIDAYS TO YOU AND ALL THAT HAVE READ THIS. NO REPLY NECESSARY.

bobw927 wrote:
TO ALL,
I HAVE HAD THE SAME ACCOUNT AND PHONE NUMBER FOR 17 YEARS AND THE VERIZON PROMO BUY ONE DROID2 GET ANOTHER FOR FREE SOUNDS GREAT . BUT I WAS TOLD THAT THIS OFFER DOES NOT APPLY TO ME BECAUSE ONE OF MY PHONES IS NOT ELIGIBLE FOR AN UPGRADE WHICH I FEEL IS WRONG, That may be how you FEEL, but that won't change Verizon's policy. They set the rules, not you, and you are free to do business with them or not, on THEIR terms. You don't get to dictate their business policies.
OTHER SERVICES ARE OFFERING CHEAPER AND BETTER DEALS THAN VERIZON. THIS IS A SHAME! No, it's just business - there will always be better deals around the corner, and cheaper prices somewhere else. Shop around, know your options and what you are gettingfor the price, and then put your money where you feel you will get the most value. If it's not Verizon, then that's your choice. We don't all drive BMW's either...there is no "one size fits all" cell service so you use what fits your budget and your needs.

Similar Messages

Verizon losing a long-term customer over upgrade

Hi -
I'm not sure posting in this forum gets to anyone at Verizon but I don't know where else to turn. I am not eligible to upgrade my phone but have been having a lot of problems with it in the last couple months. I called today to find out what my options are. I asked if an exception could be made for an early upgrade and was told no. I asked if it's possible to add a new line for a small additional monthly fee and was told it would cost me an extra $60 a month - clearly not worth it. It will cost me less to cancel my plan with Verizon and start a new plan with AT&T than to upgrade my phone at the full price.
I have been a Verizon Wireless customer for over 13 years. I pay my bill in full every month for this time. In this time, I've spent nearly $15,000 with Verizon (tough to see that number all at once). When I asked the representative I spoke to and the supervisor I spoke to if it's Verizon's policy that they would rather lose a long term customer of this value than to allow me to upgrade my phone early for the difference of a few hundred dollars, they had no answer other than this is Verizon's policy and they can't do anything about it, the end.
I will be contacting AT&T Wireless this weekend to find out about porting my number and canceling my plan with Verizon. I'm sorry to go because I've generally been happy with my service until now. I can't even find an email or a way to express my dissatisfaction other than coming to this forum.
Thanks for letting me express my frustrations here.

I agree with you too. I've been with Verizon for over 20 years, and shudder to think how much I've poured into that company. But Elector is correct, as individuals, Verizon will not miss our contribution to their bottom line. Based on reviews on their website, I was led to believe that a Windows 8 phone was the way of the future. But as it turns out, it's a *** when it comes to functionality and app availability. I lost many apps I had on my Droid that I used often, and there's no indication that those apps will be available on Win8 phones in the near future, if at all. But to switch to a Droid phone now would cost me nearly $1000 in phone cost and fees for early plan changes, if I stay with Verizon. I will seriously consider my allegiance to Verizon when my contract expires in about 1.5 years. Until then I expect to be totally dissatisfied for the duration. Come on Verizon, show show compassion for your dedicated customers!!!!!!!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Verizon ETF Ridiculous for Long Term Customer

Just got back from the Verizon store, and this just doesn't make any business sense to me:
* We have 4 phones under a family plan and pay about $270/month.
* 3 phones have been out of contract and eligible for upgrade for many months.
* 1 phone is not out of contract until March.
* We have been Verizon customers for many years (easily 10+ years).
* We have never paid late, and we have always been "perfect customers".
So, we went tonight to get 4 new phones for Christmas (iPhone 6s), all under a new Edge 10GB shared family plan for about the same price all-in as we currently pay.
The problem? Verizon said that they would charge a $130 Early Termination Fee for the one phone that is still under contract. Seriously?
What sense does that make? Sprint will pay us $350 per phone to switch, even for the phones that aren't under a Verizon contract. AT&T will give us $150 bill credit per line to port each number, and T-Mobile will pay all ETFs and lower our monthly cost significantly.
** To add insult to injury, Verizon itself is willing to give NEW CUSTOMERS $150 per phone to switch, but they want to CHARGE A LONG TERM CUSTOMER $130 FOR STAYING?? Keep in mind, Verizon has no idea if those new customers are going to be good long-term customers or not.
It just doesn't make any sense. I guess it pays to just keep switching. That's the game that they've all created, and it stinks.
I know it's only $130, but it's the principle that a company would treat "prospects" better than its existing customers.

Loquat - That's not a good analogy. Let me help you with your bank analogy:
* You pay your mortgage payment on time faithfully for 24.5 years, and you want to REFINANCE your mortgage with your existing bank; however, your existing bank wants to charge you closing costs on your new loan AND a termination fee for the old loan.
* HOWEVER, to solicit new business, your bank is telling other customers that they will pay the termination fees on their old mortgages if they do their refinance with the bank. So why would the bank pay to get someone else's customer but not pay the same (OR EVEN MUCH LESS) to retain the customer that they already have?
* By the way, thanks for the banking analogy. As a 20+ year banker, I can tell you that a bank would never treat new, unproven customers better than their existing, long-time customers.
Thanks all for the lively debate, but nobody has been able to tell me how Verizon is better off by taking $130 now and letting $7,000 go to someone else. That would be the equivalent of a 1.8% discount to make an existing customer feel like Verizon values their business. But they would gladly give $600 ($150 per phone) to a new customer for bringing them the same business.
Loquat - by the way, that is not a "Special Privilege"! That is the same privilege that they are offering to others that are not current customers!! How is that "special privilege"? And yes, it does sound fair.

I am a very long term customer how is now very disappointed with Verizon!

I am writing in to give one final try at gaining a positive response from Verizon. I called in to talk to Customer Service today with a request and was really disappointed at getting a NO for a response. I have a family plan with 4 phones of varying contract/upgrade dates. Mine…6/10/15. Wife’s…5/29/14. Mom’s…6/20/13. Son…4/11/16. Two of the phones are past their date and thus we can upgrade without additional fees. I will be disconnecting my mom’s phone as she hasn’t used it since 8/6 and won’t be using it as she is moving into a Memory Care facility for Alzhiemers. Thus my request was whether there was a way to upgrade my phone and my wifes phone to the iPhone 6 without having to pay an added fee for upgrading mine early. I asked that they take into account that my mom’s is 16 months past her upgrade date, I am 9 months from mine and we are very very long term customers. Verizon has been our cell phone company ever since we bought cell phones a long time ago. I was told NO. I then told the service rep that if I have to wait until 6/10/15, I have no real reason to stay with Verizon as saying no to this request just makes no sense when it is being ask by a customer of such long standing. I was told NO again. Even though I am clearly not a customer that hops from one cell phone service provider to another...Verizon told me NO. Even if it costs a bit more to switch to AT & T (which it may or may not...I don't know)…on 6/11/15 my wife and I will be leaving Verizon and my son can have an individual account.

You sign a contract promising to a 2 yr service commitment in exchange for a substantial discount on a phone. You are 9 months from completing your commitment. There is no reason for Verizon to grant your request. In fact, they may be contractually obligated to NOT do so depending on their terms for selling the iPhone negotiated with Apple.
In the past, Verizon has been lenient(by a month or 2 but never 9 months) with approving an early upgrade, but NEVER with an iPhone. The reason for this has been hinted at being because of the contract terms Verizon has with Apple. Verizon is not going to jeopardize their ability to have iPhones on their network to satisfy your demand.
Currently, there is a limited time offer to upgrade early with Verizon if you are eligible to get a discounted upgrade by 11/15/2014. Unfortunately you fall outside of that window.
Good luck with the new provider, you will be unlikely to ever get an early upgrade at another provider either.

Lost A Loyal Long-Term Customer

Been a verizon wireless customer for more than ten years. suddenly, VW chooses to disregard the terms of their own contract long before the contract renewal date. customer service is completely useless. you just lost a loyal customer, Verizon Clueless.

An employer discount IS NOT connected to your 2 yr contract.
First of all, the discount CAN change and/or disappear if your employer alters their agreement with Verizon.
Second of all, questioning an employer discount does NOT remove the discount from your account. All you have to do is to confirm with the proper documentation that you still work for that employer. With the state of the economy and the transient characteristic of today's workforce, it is not unreasonable to ask for verification of continued employment with an employer through which you receive a discount.
From an article in Forbes,
Ninety-one percent of Millennials (born between 1977-1997) expect to stay in a job for less than three years, according to the Future Workplace “Multiple Generations @ Work” survey of 1,189 employees and 150 managers. That means they would have 15 – 20 jobs over the course of their working lives!
I can't imagine why Verizon would think there is a need to audit the employment status of people receiving discounts thru their employer.
I recently had to confirm my employment to continue receiving a discount associated with my employer. At no time was the discount removed from my account. It took all of 10 seconds to type my email address into the online form and hit "send". I immediately got a confirmation that my employment was confirmed.

Customer service thinks they are so smart. Ended up upsetting a loyal long term customer

I have been traveling to Asia often or the last 6 years. I have been happy with Verizon's unlimited data plan for Asia. The requirement is for you to call in before you leave for your trip and they switch your plan to an Asian flat rate plan and you have to call them when you return to switch back to a local plan.
When I left for Asia in December, I switched my plan to an Asian flat rate data plan. Since I will be leaving for Asia again on the end of February, I never called to switch back to my local plan when I returned to the States on January 19.
Because I have been trying to convince my sister who will traveling to Asia quite a bit too who was meeting me there in March to switch to Verizon, I called sometime in January to see how much the plan is now. They then informed me that they don't have the plan available anymore to new subscribers. I then asked how it would cost now, they informed me that it would cost $20 per GB or something. I was actually relieved that I'm still on the plan and did not cancel my plan.
When I got back on April 2, I realized my bill was over $800. For some reason, It took me more than 2 weeks to get over my jet log. I have been so out of it so I asked my partner to check on it. It took them a while to get back to him and the final answer was:
Because I called in to inquire about the new rate, even though I did not switch my plan, they decided to start charging me the new rate. As we all know, when calling in to Verizon Wireless, we have to put our phone number and password before we could speak to someone to inquire about anything for anybody.
Should I just shut up and pay the $800 and leave Verizon Wireless after almost 12 years with them since we lived in California?
Can you guys recommend someone we could speak to?

First thing I would do is log into your online account and look at each bill since January to see when the change was made. Did it happen the day you called about the plan??? I am betting that is when it occurred.
If you never changed your plan back, then yes I would attempt to get it cleared up. But it will be difficult.

MBP 17" A1189 battery fail – please help access Apple Customer Support?

Seven Steps to a “Help Me, Please?” Plea for Assistance
[1] 2009 – Apple creates global, free-of-change, battery replacement program: ‘MacBook and MacBook Pro Battery Update 1.2’ Exchange and Repair Extension Program – for their design-flawed Apple A1189 battery’s dead-&-bloated failure mode. [kudos, respect due]
A typical design-flawed Apple A1189 battery in dead-&-bloated failure mode – swollen cells crack open the battery’s casing
[2] 2011 – My A1189 battery fails, dead-&-bloated: Apple replace it free-of-change, as per [1], and my MacBook Pro is up-&-running again in no time. [perfect Apple Customer Service, as usual]
[3] 2014 – My A1189 battery fails, dead-&-bloated (and takes down power adapter too): Apple now wants ME to pay THEM for the replacement parts needed to repair the damage caused by THEIR design-flawed A1189 battery failure to MY Macbook Pro!
Erm... surely some mistake? I think NOT: intolerable Apple[don’t]Care injustice is intolerable – “So, we bust your computer, eh? Fuggedabahdid! You give us money, we fix your computer, capiche?”
[4] Wed 28 May – My ‘Apple UK Complaint’ is tasked to Apple employee.
[5] Fri 06 Jun – After 12 emails over 9 days, our complaint resolution progress STILL EQUALS ZERO –
[6] Sat 07 Jun – ‘Help Me, Please?’ shout out goes out to the Apple Support community.
Many thanks in advance for your assistance,
Dalinian
[Loyal 6-Macs-over-21-years Apple customer, pining for the days of perfect Apple Customer Support]
<Personal Information Edited By Host>

Hi Melophage,
Happy, Happy Day! With only the opposite of help from Apple Inc., and in reality thanks to the assistance and encouragement of my BFF IRL and your good self, my grand old MacBook Pro Kallisti has risen from Hades once again, and sprung back to life – and this reply is coming at you from her very own keyboard and net connection.
My non-Apple replacement battery and a second-hand power adapter from TheBookYard.com in Liverpool arrived on Tuesday, and with the swapping in of an unblown 3A fuse, all is as well again as it was before Apple’s design-flawed A1189 battery killed Kallisti for the second time.
What I’ve neglected to mention so far is that in early 2014, the screen began to fail intermittently, then with increasing frequency, until only via a DVI-HTML cable to my 50-inch TV could I see what I was doing at all. Yesterday the screen was working again initially, but only for a couple of hours, before failing to black again.
Seems this is yet another well-known and well-documented fault with all the MacBook Pros that use the NVIDIA GeForce 8600M GT graphics processor – see, eg: Apple’s (also prematurely terminated) ‘MacBook Pro: Distorted video or no video issues’ » http://support.apple.com/kb/ts2377 . I’ve a shed load of reading up to do on this issue from all over the web, including what appear to be some possible DIY fixes. I’ll most likely not waste any more time or energy on expecting Apple to take any responsibility for yet another well-known and well-documented fault with their MacBook Pro, since I find their naked contempt policy for Mac owners who fail to buy a shiny new Mac when the old one breaks down to be utterly revolting (not to mention environmentally unethical and unnecessarily destructive).
Re: you yourself being of the Yanqui petite bourgeois persuasion – on the two occasions I’ve been fortunate enough to visit the USA, I’ve been genuinely impressed by the admirable attributes of the Americans I’ve met and stayed with: heartwarmingly generous with their time and attention, welcoming with an effusive hospitality, helpful, friendly, and compassionate. Yet there’s a world of difference between the esteem in which I can hold individual Americans, and the contempt in which I can hold the ruling class social institutions of any country, including especially the USA and my own, the UK: greed-centric corporations, brutally repressive police forces, mass-killing-focussed foreign policy initiatives, etc., &c. Rest assured, from what little I know of you, you’re certainly in my highly esteemed American individuals category.
I don’t know how useful my advice was, since it wasn’t sufficient to convince the store manager at the Regent Street Apple store to provide you with a replacement battery.
I’m pretty sure nothing short of physical torture (which is obviously and repellently obnoxious) would convince that heartless, hard-nosed SoB to break with Apple’s iron cast built-in obsolescence policy – listen up and listen good: your Mac’s so old it’s ‘vintage’, so screw you, buddy – if you ain’t gonna buy a new Mac, or buy from us the parts needed to repair the damage we did to your old Mac with our known-to-be-faulty components, you can can just get the **** out of our shiny, shiny Apple Store, coz respecting your fancy-schmantzy ‘UK statutory consumer rights’ is only gonna put a dent in our bottom line, and getting to be filthy rich off of the likes of youse is what Apple’s really all about these days, capiche? I have GOT TO End This Conversation NOW!
There’s plenty of free web-based help and advice on reporting dodgy traders like Apple to the Trading Standards authority, and pursuing reparations from such lawbreakers through the small claims track in the civil courts. So now I’ve Kallisti back up-&-running again (albeit with a dead screen), on which to document my anti-Apple legal research, I’m taking my time to ensure I’m following due process, and relishing the irony of developing a suitable regulatory/legal punishment for Apple on the very ‘vintage’ flagship MacBook Pro which their offending policy has all but written off as obsolete. Plus, since it turns out its “Super”drive won’t eject a freshly burned DVD-R, I’ve ordered an Ubuntu 14.04 LTS 32-bit DVD to do a fresh unibooting install on my 2001-design backup PC notebook, to add some non-Apple computer robustness to my resources, until such time as I’ve saved up enough for to buy a purpose-built touch screen Ubuntu 14.04 LTS notebook, such as the System76 Darter UltraTouch (» https://system76.com/laptops/model/daru4 ); and that leaves plenty of time ahead to compare the long-term customer support reputations of potential Ubuntu PC manufacturer companies, to ensure that I don’t get taken for a fool by another Apple-like mobster-type corporation.
Time to begin investigating coconutBattery, I think. Many thanks again, Melophage – with zero support from fellow Mac users, I’d most likely have given up and thrown in the towel some time ago, but you’ve helped me to find the self-motivation to persist in perusing a just solution, despite my beginning this process by being sunk in the depths of an episode of severe clinical depression. I must admit, I’d no idea that contending against Yanqui corporate fascism could be so therapeutic!

Lied to by customer support; disappointed in Verizon

This is just to get the story out there, at this point I've talked to 4 reps and 3 supervisors I can't handle fighting with them anymore. I've just given up on winning the argument but I did feel I'd share this story I hope none of you ever have a similar experience.
I've been wanting a new phone I've been using the same old worn down Droid X for a few years and I just felt it was time to get a new one, I have been looking over the phones trying to figure out which would be the one for me and then by chance the other day the new DNA caught my eye and I loved the phone I knew it was the one for me.
I checked my account and I'm not eligible for an upgrade for another 7 weeks but I figured what the heck I'll call customer support and ask about it. I spoke to a rep and explained everything to her she went over my account with me and after putting me on hold for a few minutes to speak to her supervisor came back and told me that she was very happy to inform me they would go ahead and push my upgrade up the couple weeks. She told me it would go into the system that night and as of today I'd be eligible for the upgrade. Now mind you we went over exactly which phone I wanted it was not a vague conversation where I told her I just wanted an upgrade I was very specific in which phone I was after and she ranted about how great the DNA was and how much I'd love it so we were very clear on this matter.
I purchased a case for the phone and had it shipped overnight so it would be here today and I planned on going down to the local Verizon store to get my phone. I check my account today and notice my upgrade date hasn't changed, I figured I better follow up before going to the store. 2 hours, 4 reps, and 3 supervisors later I still get the same tale over and over. The rep from yesterday lied to me and had no authority to tell me she could give me the upgrade that they can't do an early upgrade for that phone and sorry there is nothing they can do.
I really am disappointed and a little hurt I feel blatantly lied to and like they don't really care that much about it, no real effort was made to accommodate the matter other then asking if I was interested in a different phone we could take a look at and a few half sincere feeling apologies.
It wasn't about the phone I'm not that upset over the phone I'm just upset I was lied to that I was excited about this all and felt I was promised something and then they turned around and just yanked it away I've been 100% satisfied and a happy member of the Verizon family until now and at this point I don't know what I think of Verizon other then I've lost a lot of confidence in them and question their concern for customers.
Sorry for the long story everyone thank you for reading it and hopefully no one else goes through this ordeal I've had to suffer all morning.

1) Few years exaggerated I confess in my frustration, the Droid X is my first and only phone with Verizon I've never upgraded I am just about to hit my 2 years time with them after coming over from T-Mobile
2) The rep agreed to push my 7 week upgrade up "yesterday" not "a few days ago" this has happened over a 24 hour period. I am frustrated over the agreement being made, being told her supervisor had approved it, and then it being yanked away within 24 hours.
3) Again, I was told by her I could go down to my local store tomorrow (now today) and get the new phone as my upgrade would be changed to today from the time it is set to. I have not dealt with a retail store, I have dealt with customer support in which as I said over and over I was told one thing very plainly and all my questions were answered in which I was assured the upgrade was going into the system as of today and I would be able to purchase the phone with the full upgrade "at my local store".
Did you read all of this? I am not trying to be rude to you in any way shape or form but considering everything that has happened over the last 24 hours I don't appreciate you calling ** on my story it has been a frustrating and tiresome 24 hours.
Bottom Line
-I exaggerated the X that is my fault I claim responsibility on that one, I have had it since I joined Verizon in May, 2011
-I was told plainly by the rep her supervisor cleared her to push my full upgrade ahead as of today and I could get the phone we spoke candidly about the DNA at my local store and it would reflect on my account that my upgrade was available as of today (none of this turned out to be true now)
End of the day bottom line either a rep blatantly lied to me, or a rep and supervisor lied because none of the people I talked to today backed what I was told yesterday at all and as I told them all I harbor no ill will towards them they didn't do it and had I been told yesterday no you can't upgrade early to this phone that would have been just fine with me I knew I was taking a long shot on it even asking but to be told yes sure go get your phone, to purchase accessories for the phone, and then to turn around and have different reps/supervisors tell me I was lied to and they won't honor what the other rep told me is just point blank frustrating as a customer.
So please explain to me how they or at least the rep from yesterday is not wrong for flagrantly lying about something to a customer?

Verizon's Long Term Plan

I am writing to try and save Verizon from themselves. I have had a Verizon Wireless Account for almost as many years as there has been a Verizon Wireless. I used to have four lines but a couple years ago my son decided he wanted an iPhone and at that time Verizon did not have a phone that could compete. I tried to persuade him to stay with Verizon on our Family Plan but he was determined to have the iPhone so he is now and AT&T customer. Even though I was paying for his phone service he was willing to take on the expense of his own account to have the iPhone. Now my daughter wants an iPhone but I was able to convince her that the Android HTC Incredible would be almost as good as the iPhone with better coverage and she could stay on my plan. She agreed to stay with Verizon and was willing to wait for the back ordered Incredible. When I tried to order the phone and upgrade my service I was told I would have to pay retail for the phone ($500.00!) which is not an option for me. I am not due for any "Upgrade" pricing but since I would be changing my plan and, of course, agreeing to a 2 year committment, I assumed that I would at least get a discount on the price of the phone.I was told this would not be the case.
So Verizon is losing my daughter as a customer. I will have to take a hit on my account because my contract goes through 6/02/11. But Verizon will take a bigger hit because my daughter is 27 years old and would have probably continued to be a Verizon customer for the foreseeable future. I am 60 so my foreseeable future is not nearly as long. And I am not sure if I want to stay with Verizon either. I have a land line (unlike my daughter and son) and I do use my cellphone for making calls (which my kids do not do so much) but even though I enjoy the better signal coverage of Verizon I don't enjoy being taken advantage of. I have been a loyal customer but I would like to think that my loyalty was appreciated by Verizon.
Most importantly, I think the short term profit that Verizon may be making on this decision will be far outweighed by the long term losses on the many young customers who are leaving Verizon. I have tried to keep two customers for Verizon but apparently Verizon does not want or need them. I believe that Verizon will someday regret this policy.

I asked to be allowed to do this and I was told I could not. This would have been an acceptable but it was not an option. By the way, the last phone I got from Verizon Wireless (Samsung Convoy) I paid full price on because I was not due for a new phone then either. I bought it to replace an LG phone that had difficult to use voice dialing. The Samsung Convoy was not functioning properly and even though I had paid full price and the defects were apparent soon after I bought it, I had to accept a "refurbished" phone as a replacement. In fact I now am aware that if you buy any Verizon cellphone and it is defective you will recieve a refurb when you get any exchange at all. (And they are pretty sneaky about this process, I might add.)
I'm pretty sure Verizon is doing ok on recouping on their hardware.
Anyway, the point is that I think it is short-sighted for Verizon to be churlish about selling smartphones to previously non-smartphone customers. Just bad business.

WORST Customer Support - VERIZON

I am trying to call Verizon Customer support and it is connecting me to an agent for the past 29 minutes............... Hope to talk to someone before spring is here............

Hello redteam
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Creation of New Special GL Indicator for customer long term accounts

Hi Experts,
We have a GL account (GL111) created for Long term accounts. this is a reconciliation account for customer. However, we have another GL account (GL222) assigned to our customer group this account is being invoiced for some expenses. Because of this we cannot assing GL111 to customer master data.
We need to post in the same customer expense and loans. How can we create a new special gl indicator that will allow the posting from GL222 to GL111?
Any inputs are very much appreciated. Thank you very much.

Hi,
Creating Own Special G/L Transactions: Specify (OBYR-T.CODE)
- The account type for which the special G/L indicator is to apply
- Posting keys (for outgoing and incoming debit and credit postings)
- How it is posted
- Properties for each special G/L indicator (noted item, relevance for the credit limit check, Warning message for liabilities and target special G/L indicator)
- transaction type (bill of exchange, down payment etc.).
EXP:Go to T.code: OBYR path: Financial Accounting (New)>Accounts Receivable and Accounts Payable>Business Transactions>Down Payment Made>Define Alternative Reconciliation Account for Down Payments click on Define Alternative Reconciliation Account for Down Payments and click on double click on K F Pmt req Down Payment Requests and click on Properties (F8) and tick the Noted items ,Target sp.G/L ind. AIMB1 and save .
Regards
Sridhar
Edited by: sridhar.shetty on Feb 28, 2012 1:21 PM

Verizon just lost a long-time customer

On September 19 I walked into a corporate Verizon store on East Washington Avenue in Madison, WI to check out the iPhone 6 and iPhone 6 Plus. Because of the early upgrade offer both of my lines were then eligible for the upgrade. I've been a customer for 9 years. When one of the reps brought up the Edge program I asked him, and then his white-shirt companion, about pricing. I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear. They punched numbers on their calculators and the numbers came out to what I expected for upgrade pricing. Two days ago I get my bill notification. I take a look and there it is; full price charged for the phones.
I called Customer Service, and while the young lady on the phone was sympathetic and did try to correct things (she did her job the best she could), it came down to I have to go into the store and argue with the manager, Dustin, to fight to get the pricing adjusted and get back on my old plan. What possible reason would I have to pay full price for two phones, and move to a more expensive plan? I've had plenty of data in my old plan, and a 2-year contract has never bothered me. Apparently, according to the CS rep on the phone, this is not the first time a store has said one thing and charged differently.
What's going on, Verizon? Can you not control your corporate stores? A long-time customer has to go in and argue with the manager? Argue? This has all the makings of a shady used car dealer. And in the end, if I could manage to get things worked out, what do you have for your long-time customer for the trouble? Verizon needs to empower their first-line call center folks to offer something for the misery that their lack of corporate control seems to unleash on customers. Not a $10 gift card either. Something of this magnitude should have a whopper of an apology offer.
Anyone thinking of going to Edge, don't. In fact, after this whole deal today I'm going to take my business to T-Mobile. I just can't believe Verizon has no control over their stores. I can't believe they have no ability to correct this kind of issue without sending me into a store to essentially wrestle with a manager who, apparently, is an a-hole. Head to T-Mobile people. My old plan with Verizon will cost me $40.00 a month less with T-Mobile. So again, if I wanted to pay full price for a phone, why wouldn't I just go to a better carrier who has superior coverage in my area? Well, that's what I'm going to do.
So long, Verizon. Maybe you'll learn after state consumer laws crawl up your rear for the actions of the stores you cannot control.

veldigar wrote:
... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear.
Then the employees, and you, don't understand EDGE. It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation to stay with Verizon once the phone is paid for, which you can do at any time. So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

Is There a Phone # for Verizon Customer Support?

I am trying to actually talk (not chat) with somone at Verizon customer support about my new account. I have hunted all over and I find it infuriating that a phone company does not have a phone number. Can anyone help me?

It's at the top of the page when you click Contact Us:
Customer Service
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
- at the phone tree, press 4 for Other and then say Agent

I called Verizon prior to travelling abroad and asked to turn roaming on. As of today, 4 days later, I have no service. I do not have a landline to call. GlobalServices email does not work... Does anybody know how to reach customer support via email?

I called Verizon prior to travelling abroad and asked to turn roaming on. As of today, 4 days later, I have no service. I do not have a landline to call support. GlobalServices email does not work... Does anybody know how to reach customer support via email?

Hi Florence2014
I'm so sorry your having issues. Unfortunately there isn't an email for global support. The only way way to reach them while traveling is to call them at 908-559-4899.
JoeL_VZW
Follow us on Twitter @VZWSupport

I feel that Verizon has conducted and treated a long time customer just to make a few dollars. I added a hotspot feature on my Iphone and its called a plan change. I wanted 1 gig and ended up with 4 gigs. If 1 gig was not available I was not informed. Plu

I feel that Verizon has conducted and treated a long time customer in a predatory manner just to make a few dollars. I added a hotspot feature on my Iphone and its called a plan change. I wanted 1 gig and ended up with 4 gigs. If 1 gig was not available I was not informed. Plus the charge for the convertion to a new plan. I called today and I cancelled the plan so I 'm being charged another fee for the plan change. I have really enjoyed working with Verizon but I will have to start looking for another provider.

veldigar wrote:
... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear.
Then the employees, and you, don't understand EDGE. It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation to stay with Verizon once the phone is paid for, which you can do at any time. So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

Verizon Long Term Customer support UNACCEPTABLE !!!

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