Lost answer to questions asked for identity check

Hi,
A friend credited a code card amount on her newly created Appstore account opened on the basis of her Apple ID. But at check out, she was asked two questions, and at least one answer she thought was right is not accepted… what should she do in order to save her account (and credit) ?

seventy one wrote:
Yes. call Apple support in your country.   Contacting Apple for support and service
Thanks for the star, alpshiker.
Thanks again, seventy one.

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