Lousy DSL connection after "service" by Verizon

We placed a service call for no phone service last week. Someone came out and "fixed" it, but only after we showed him where the problem was. Ever since he left. the speed of my "High Speed" DSL is worse than dial-up in thr 90's. I pay fro the Enhanced service, which is supposed to be between 3.1 and 7 Mbps. My service has always been around 5-5.5 Mbbs. After his "service", I am getting 1.6Mbps download speed, and 136Kbps -yes, Kbps upload speed. I cannot update my virus protection, because the upgrade times out. Netflix won't even connect, and forget about websites. The only way to access my banking is to use my phone as a hotspot (using data, of course). The kids can't even do their online homework. I contacted Verizon via email, but got no response (surprise, surprise). If this does not get fixed soon, I will cancel all Verizon residential services. I pay $200 a month for dial-up? Not any longer..

FYI, you're talking to customers here.
Verizon doesn't do support by email. You may have emailed someone at Verizon, but it won't get you support. If you want to reach Verizon support you need to call or chat with them.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Similar Messages

Computer dsl connection after router hookup

I am very confused. Have a home computer with dsl connection. I went thru the CD directions and hooked up my wireless router. Everything seemed fine, but when I went to go to the internet (aol mail, etc.) my dsl connection was gone. I lost my dsl connection. Couldn't get ANY help at the 800 tech support. So i unplugged the router wires and put everything back the way it was. Then I could get dsl connection, and went to the online website 24-hour support. Told them everything that happened, and all I got was "I am sorry for the inconvenience", then silence.
Why do I lose my regular dsl connection after I hook up the wireless router??? Am i doing something wrong? HELP!

Hey try resetting the router reset button in such a way that power
light is blinking on the router & then do a complete network power
cycle i.e., unplug the power cables from the modem & from the router &
then plug in the power cable to the modem first once all the lights are
solid green you could plug in the power cable to the router & check out
it will definately work!!
Configuration for DSL connection:-
Before doing the following steps, you have to connect the modem to the
router's Internet Port and the computer to the Ethernet Port Number 1.
1. Press and hold the reset button for 30 seconds.
2. Then, unplug the power keep holding down the reset button for
another 30 Seconds.
3. Plug back the power back in, and keep holding down the reset button
for 30 Seconds.
4. Release the reset button.
===================================================================
Access the setup page of the router by launching an
Browser and type on the address bar, 192.168.1.1 and press enter. When
it prompts for the username and password, leave the username field
empty and provide password as "admin" (Without quotes)
click on ok.
On the main setup page the ""Internet Connection Type"" should be
on ""Obtain IP Automatically - DHCP “. Click on the Save Settings
button.
Now click on the sub tab ""MAC address clone"".
- Click on enable
Click Clone & click save settings
Check WAN Ip on Status page of router ....
If getting Valid Ip .... try going online
If you are getting Ip - 192.168.1.X ...change the LAN Ip to 192.168.2.1 ....Power cycle for 3-4 minutes ...
Try going online
If still not working ...use Internet Connection type as PPPOE .... Use Username & Password provided by Service Provider ....
Click save settings....
Look for WAN IP address again under status page ...

On Mac - Android File Transfer stopped working.   It says Unable to connect after installing the Verizon Software Update Utility from phone

On Mac - Android File Transfer stopped working.   It says Unable to connect after installing the Verizon Software Update Utility from phone.

    Hi JoeC695,
That's not good! We want your software to work properly. Have you tried uninstalling the Verizon Software Utility from your MAC? Do you receive a specific error message?
Thanks,
PamelaF_VZW
Tweet us vzwsupport

Cannot access Wireless DSL connection after downloading Garage Instruments/

Yesterday Feb 14. I downloaded the Music Garage Instruments along with one other update which I don't know the name of... this is to my new IMac just received in December
This morning my computer did not connect with the wireless modem I have for DSL and it kept rejecting the password from the modem.
HELP! Did this disconnect something and how do I get this back?

Welcome to the discussions, kfig143.
This is the Mail and Address Book Forum for the Tiger OS. You are more likely to get help with your problem if you ask in one of the Leopard forums.
AK

Verizon will not connect after upgrade to ios8

After upgrade, my Verizon cellular will not connect. Leaving town and must have a resolution to have access while traveling!

What did Verizon say when you contacted them?

Verizon DSL connection drops over and over again

My DSL connection constantly drops and reconnects. It started over a week ago and has gotten worse. Today it in unbearable. The drops are random, sometimes I can stay connected for 30 minutes before it drops, othertimes I'm connected for less than 5 minutes before it goes out. I'm not talking about lost connection from a wireless device to the modem. The DSL and Internet lines go out and I lose my connection completely, for a few minutes while it reconnects. I've seen several people on this forum and others talk about the same issues. Is there any way that I can fix this or help diagnose the problem?
I've tried the normal stuff: restarted the computer, unplugging the modem for 30 seconds, checking the cables, I even replaced the phone line from the wall to the modem.
I have a Westell D90-327w15-06 reg. G modem/router.
Any information will be greatly appriciated.

Contact tech support and try to get them to run a noise margin test on your line. Most dropped DSL connections are caused by a marginal connection to the central station. I don't know what speed your line is provisioned for but in the case of a distance problem to the central station provisioning the line to a lower speed will provide a more reliable connection. Good Luck

Flaky DSL connection

I have a DSL connection through Verizon that requires a username and password to get connected and once connected is always on. Now when I set this up with the DSL Modem/Router(it is a full router with all capabilites for networking like Linksys or Airport but a generic Westell verison) I inputted my username and password to log into the DSL Network. It has some firmware on it that requires the username and password be inputted into the router for the internet to connect properly. In the connection properties of the router it has DSL connection "connected/not connected" and Internet connection "connected/not connected". Also on my AEBS I have inputted my username and password for the DSL connection also.
It is working like this:
My DSL Modem/Router connects to the internet using my username and password. DHCP is disabled and wireless is also disabled. So it is acting like a bridge to just supply the internet connection. My AEBS is setup with the same username and password setup under PPOE over Ethernet. It has DHCP enabled with NAT and also my wireless network setup.
The question is since I have my username and password for the DSL incorporated into both Routers could that cause a problem with my connection? I am seeing connection drops and drops in bandwidth also. It will go anywhere from 50 KB to 160 KB and flux in between. I want to make sure before I go after Verizon for bad service. If its my fault I want to know before I accuse them of bad connections.
I was thinking of either setting up the DSL Router w/ my username and password and setting AEBS to just Ethernet and let it do everything else or take my username and password out of the DSL Router and just let my Aitport make the connection. Which would be best. Thanks in advance.
iMac G5 2.0 Ghz 1 Gig RAM, AP & BT, 400 Gig HD Mac OS X (10.4.8) iBook G3 700 Mhz 640 MB RAM Airpot

If i enable DHCP on the westell router it will give my AEBS a DHCP address and it will not function properly. I tried going through and disabling DHCP on my AEBS but it said to use PPoE you should leave DHCP enabled. Now if i remove the PPoE status on my AEBS and enable just Ethernet nothing goes throuh from that point on. It gets the IP from my router but then nothing functions. I was trying to figure out a way to let the westell be a gateway and make my PPoE connection for me and then once it hits the airport for it to distrubute IPs and do my wireless. The westell routr is generic and doesn't have many options. it came with my DSL setup package.
Now i did notice on the router it does have a routing table. Is it possible to setup a routing table to go straight to my AEBS and let it take it from there?
This is getting complicated now. I do tech support for networks for my day job and I have nevr seen anything this difficult to get working right. I think i might just call Verizon and try to get a dsl modem w/o a router and let my airport handle everything.

Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.

Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

Maddening duplicate emails after dumping the Verizon-Yahoo! Experience

Finally fed up with a totally unreliable email service offered under the banner of the Verizon-Yahoo! Experience, I dumped this Yahoo! 'Premium Service' and delinked accounts saying, I thought, good riddance. Fat chance! Now, after my standalone Verizon mail accounts have been successfully established, I am still haunted by a sole Yahoo! Mail account which insists on forwarding a copy of each email it receives to my primary Verizon mail account. Infuriating, as I now receive two copies of every email addrsssed to my Yahoo! Mail account: one to the Yahoo! account and one copy forwarded as a blind copy (BCC) to my Verizon mail account.
Got in touch with Yahoo! and they told me it's Verizon's problem. Okay, I next contacted Verizon Support and they pointed their finger at Yahoo! Hmmm, so now what I've got is two huge communications companies telling me 'it's not my problem', 'talk to the other guy'. To me it appears I've got two clueless internet giants who don't know where the problem originates, have no seeming interest in resolving the issue or even trying to understand the problem and, when without an answer, are masters at passing the buck. What a bunch of codswallop.
Has anyone reading this experienced a similar problem or at least know of the issue and how to fix it? There are no user-accessible setings that I know of in either Yahoo! Mail or Verizon mail's online settings to tweak to resolve this headache.
As things now stand, switching to COMCAST or perhaps unplugging entirely are looking like mighty appealing options. Being connected isn't worth this amount unnecessary grief. Thanks in advance for your help.
-- Martin E.

I believe it would be impossible for Verizon mail to forward mail from another mail service.
It is possible that Verizon mail is set up to import Yahoo mail. Go to Verizon Mail > Settings > Import > Import POP3 Email. Delete anything Yahoo that might be there.
If eliminating the "Import POP3 Email" scenario doesn't solve the the problem, the cause would seem to be with Yahoo. Your best resource for Yahoo issues might be on Yahoo Answers, Yahoo Products board.

Westell Model 327W DSL connection in and out today about every 10 minutes

Anyone else in Eastern MA having the same problem today?

Yes, still having service problems this morning. Losing and regaining my DSL connection about every 5 to 10 minutes. Very discouraging. Can't do anything unless I time it perfectly to fit in between the constant ups and downs. I tried to notify Verizon of the problem by phone yesterday, but no luck with their robotic phone system.

MacBook Pro drops Wi-Fi connection after upgrading to 10.6.5. Fixed!

MacBook Pro drops Wi-Fi connection after upgrading to 10.6.5. Airport says no IP is detected then suddenly reconnects?
This has been a problem I’ve been troubleshooting for the last month. I’m new to the Mac family and have loved my experience up until this point. I was under the impression that mac’s are supposed to be so user friendly that even your grandmother could use one with out having any technical knowledge. I mean I shouldn’t have to be deleting drivers or reformat my mac because of an OS update glitch? (That’s what the guy at the Genius Bar told me to do.) What I refused to succumb to was that I’m really good with computers. I get at least a phone call every other week from someone asking me for tech support. So I’d like to think that nothing I’ve done to the system would have caused this anomaly.
After numerous attempts of troubleshooting and researching forms I believe I’ve discovered a solutions that seems to be working for me.
Here are the steps I took to create a consistent connection to my Wi-Fi. I believe it was a combination of all these steps to create success.
1.) Changed my router to use G Wireless Only. (I’m assuming this removed any unnecessary frequencies to allow G to broadcast stronger?)
2.) Did a scan on the other networks in my area to find out what channel everyone else was broadcasting on. Copy and past the text below into a terminal window.
sudo ln -s /System/Library/PrivateFrameworks/Apple80211.framework/Versions/Current/Resourc es/airport /usr/sbin/airport
This will allow you to simply type “airport” in the terminal window to execute the command.
Type airport –s
This will display all the networks in your area and what channel they are broadcasting on.
3.) Changed my router to use a channel that no one in my area was using. (This helped to make my network stronger and free of interference.)
The last steps will help your home network improve but these next steps I believe helped fix any install errors caused maybe by the 10.6.5 update on my mac.
4.) Boot your Mac into safe mode by holding down the shift key while booting.
5.) Open System Preferences and Click on Network.
6.) Click the drop down menu from Locations at the top of the screen. Click edit locations..
7.) Create a new location by clicking the + and give it a new name.
8.) Delete the old location by clicking on the old locations name and click the – to remove.
9.) Reboot
10.) Open System Preference and click on Network.
11.) Click on the settings sprocket next to the + and – and click on Set Service Order…
12.) Drag Airport to the top of the list of devices then click Ok.
Now this last step is what seemed to eliminate the issue. I hardcoded my IP address to my network. This way my computer will always use the same IP and not have to search.
13.) Click on Advanced under Network.
14.) Click on TCP/IP. Click on the drop down for Configure IPv4 and change it to Manually.
15.) Fill out the fields with your IPv4 Address: 192.168.1.1xx (x=whatever number) Subnet Mask: 255.255.255.0 Router: 192.168.1.1 (All of these settings are pretty standard for most home networks.)
16.) Click on the drop down for Configure IPv6 and change it to Off.
17.) Next click on the DNS tab at the top.
18.) Click the + to add a DNS Record.
To find your DNS Server open a Terminal window by launching Applications --> Utilities --> Terminal
Then Type cat /etc/resolv.conf
(There is a space between cat and /. Without it you’ll get no such file or directory.)
This should return two addresses. Your ISP’s DNS Servers.
19.) Add both records to the DNS and click Ok.
20.) Click Ok then under Network Click Ok.
21.) Reboot router then Mac
22.) Fixed my connection issue
The symptoms I experienced eluded me to believe that something with the DHCP is going into an idle then disconnecting. Before when DHCP was set to automatically assign the network signal would time out then searchers for a new IP resulting in Airport displaying No IP is detected. By setting my IP to a fixed address I still notice a slight drop in bandwidth at moments but because of the assigned IP I never loose connection. I can now stream video, play games, chat all without getting disconnected.
I believe this fix will work for my home network but I also noticed this issue at work so for each location that I connect for the time being I’ll create each there own location and hardcode the IP address to that network. I’ve been reading that 10.6.6 is coming soon so maybe this will be resolved for good in the next update.
Let me know if this helps or if you have any questions.
Best of luck.
Message was edited by: erockdabass
Message was edited by: erockdabass

I have been having the same issue for the last two weeks. No real indication as to why it ever began other than I had turned off my router and Airport Extreme Base Station off for a weekend while I was away from my place.
iPad, iPhone, iPod Touch, all have no issues at all with my Airport Extreme Base Station. Can stay connected throughout my living room, bathroom, bedroom, no issues whatsoever.
My 5 month old MacBook Pro 2.66 GHz Core i7 Airport is sometimes perfect, able to connect, DHCP, and browse without issue. Then, for no reason, I won't be able to join my wireless network, or when I can join, I can't pick up an IP address. And then it will connect, pick up and IP, and then it won't browse. No real rhyme or reason to when this will happen, or when it works.
I thought that it was an issue with my MacBook Pro, but then my sister visited with her brand new MacBook Pro 2.26 Intel Core 2 Duo, and while a month ago she was able to connect, DHCP, and browse without issue, this weekend she had all of the same issues I was having.
My XBOX 360 and MacBook Pro have absolutely no issues with the wired connection. Only my WAN seems to have this issue.
Did you ever find anything more to this?

Failed to open the connection after changing the connection in CMC

Hi
Below are our environment details:
BOXI 3.1 SP3
Solaris Sparc 10
Crystal Reports 2008 Sp3
Weblogic 11g
Our team is facing the problem as described below:
We have created Crystal Reports using JDBC connection and it works fine
in an environment(SIT).
When we migrate these reports to the another environment(UAT) we get
the error "Failed to open the connection"
After migrating we indeed change the connection to Custom Database
Login Information in CMC.
So to troubleshoot we installed Crystal Reports in UAT environment and
had to perform Set DataLocation after which
the reports starting working fine.
Now when we are migrating reports to Production we have the same issue.
We cannot install Crystal Reports on Production this time and hence we
are stuck.
Please let us know if any known workaround or solution for the same.
Thanks
Kamal
Edited by: Kamalaksha Shetty on Nov 15, 2011 4:18 AM

Hi Meenal,
I am not 100% sure I understood the workaround of having Crystal Designer on the server. Can you connect from UAT designer to production and perform the same operation?
Check this KBA that describes this problem and a solution:
https://service.sap.com/sap/support/notes/1445067
Regards,
Julian

How to configure one dsl connection and one public ip in cisco router and map to one interface for using exchange server

how to configure one dsl connection and one public ip in cisco router and map to one interface for using exchange server

Hi ,
Have you got any additional public IP Address from your service provider , If yes on router you can have static route for those additional IP Address pointing to your ASA outside interface .
Accordingly you can configure NAT
HTH
Sandy .

An internal database error occurred in the Business Data Connectivity Shared Service. SQL Error Number : 229

Recently i upgraded my SharePoint server 2013 to SP1, after the upgrade i received following message in manage database Status page " Databases running in compatibility range, upgrade recommended"
for Business Data Connectivity Database. Then i ran Sharepoint Configuration wizard, which fixed that error on that page but i am getting a error message while accessing BDCApplication page in manage service applications pagein central admin"
An internal database error occurred in the Business Data Connectivity Shared Service. SQL Error Number : 229
Sys Log :
The BDC Service application failed due to a SQL Exception: SQLServer host WSQLD05\DV. The error returned was: 'The EXECUTE permission was denied on the object 'proc_ar_GetAdministrationMetadataCatalogByPartitionId', database 'sp_BusinessDataConnectivity_DV13',
schema 'dbo'.'
I checked the Db role of the service app pool account, it has SPDataAccess permission over the Database. i cant recreate another application without knowing the root cause. I hope i can get better option to troubleshoot the issue.
Thank you

As per the error message, you can at least grant the BDC service application pool account the EXECUTE perimssions on the sp_BusinessDataConnectivity_DV13 database
Edwin Sarmiento SQL Server MVP | Microsoft Certified Master
Blog |
Twitter | LinkedIn
SQL Server High Availability and Disaster Recover Deep Dive Course

URGENT HELP NEEDED!!! No data connectivity after a while, weird errors

I am using T-Mobile's regular prepaid web plan and Wi-Fi just fine, no need for BIS, Rich Email, or BBM (SMS and MMS is just fine). All I ever use are apps that SPECIFICALLY state that they work over standard TCP/IP and Wi-Fi. The problem is, after some time, the apps that one worked over regular data connections and MMS don't connect anymore. Even though the apps said that no BIS is needed, they can't access data. Even RIM's own Facebook app, which claims to work over Wi-Fi (and does) loses data connectivity after a day or so without a full reboot. The only thing that works is the BlackBerry Browser, which still connects to the internet. Along with the apps failing to work, MMS messages also can't be sent.
Rebooting the phone by a battery pull or alt-shift-delete allows the apps and MMS to work, which after a day (sometimes even shorter) stops working again.
Here's what I've done so far:
- Checked and made sure that all permissions for data access
- Checked that my APN settings are correct: epc.tmobile.com
- Checked my Wi-Fi router for connectivity
- Called T-Mobile tech support for help, wiped my phone upon their instruction
- Reinstalled my apps and contacts, T-Mobile sent me new service books
Still the SAME THING with apps and MMS not working after a while. I've narrowed it down to entries in the event log that show up as this, which shows up seconds before my apps and MMS stop working:
a net.rim.hrtRT - PUpI - 9/23 17:06:58
a net.rim.hrtRT - EPdp 0x3 - 9/23 17:06:58
a net.rim.tunnel - Clos-blackberry.net - 9/23 17:06:58
a net.rim.hrtRT - CClG 0x2 - 9/23 17:06:58
W net.rim.hrtRT - XMax - 9/23 17:06:58
W net.rim.hrtRT - XBad - 9/23 17:06:58
E net.rim.mdp - TEma - 9/23 17:06:58
W net.rim.mdp - TDtm - 9/23 17:06:58
i net.rim.mdp - TTex - 9/23 17:06:58
Can any experts or developers tell me what these Warnings and Errors mean? I am pretty sure that whatever "net.rim.mdp" and "net.rim.hrtRT" is doing isn't good.

anyone care to help???
Also, on the 18th I wiped my phone again, and three days later (longest time with no mdp error) the same error occurred in the event log, no internet connectivity afterwards on Wi-Fi or Mobile Network...
The Tunnel Engineering Screen under Multi-WAF Encineering Screens shows the following:
1 VPN <7.105.226.218>
Tunnel ID: 1
Tunnel Type: VPN
Tunnel State: UNEXPECTED ERROR
Tunnal IP Address: 7.105.226.218
2 WLAN <192.168.1.x>
Tunnel ID: 2
Tunnel Type: WLAN
Tunnel State: UNEXPECTED ERROR
Tunnel IP Address: 192.168.1.x
3 3GPP blackberry.net <22.185.134.169>
Tunnel ID: 3
Tunnel Type: 3GPP
Tunnel State: UNEXPECTED ERROR
Tunnel IP Address: 22.185.134.169
4 3GPP epc.tmobile.com <26.203.192.238>
Tunnel ID: 4
Tunnel Type: 3GPP
Tunnel State: UNEXPECTED ERROR (shows OPEN_READY only when browsing webpages)
Tunnel IP Address: 26.203.192.238
Something tells me that the tunnels are being blocked, since closing and recreating them does the same thing. Anyone else have this problem???

Lousy DSL connection after "service" by Verizon

Similar Messages

Maybe you are looking for