Low ip pofile since exchange upgrade

Just seeking some advice on the following please:
I have had a good stable broadband connection for over a year (around 3.5Mbps downstream). My local exchange (Bishop's Stortford) was upgraded Monday 29th November. Homehub (2A) reset. Currently I have the following:
Line state
Connected
Connection time
3 days, 19:43:32
Downstream
5,191 Kbps
Upstream
588 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 4.1 dB
Line attenuation (Down/Up)
49.0 dB / 28.0 dB
Output power (Down/Up)
19.1 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
585848 / 57
CRC Errors (Down/Up)
2127 / 2147480000
HEC Errors (Down/Up)
nil / 87930
Error Seconds (Local)
1213
It's been connected over 3 days and the downstream and upstream figures have been constant throughout. However the IP profile (from BT speedtester checks) has been 350kbps since the exchange upgrade. My questions are would the IP profile be expected to start so low and should it have risen by now? Do I leave it longer? Note: nothing in my setup has changed. This is directly related to the exchange upgrade. Any help much appreciated. Thanks.
Solved!
Go to Solution.

OK thanks - but would the ip profile be expected to start so low compared with the ADSL synch?
Email BT sent regarding upgrade said:
Your line needs time to settle down
For the next ten days or so, your broadband might slow down or even stop now and again. That’s normal and your speed will soon settle down. You can help it along by leaving your BT Home Hub or router on all the time and using your broadband as much as you can for this period.
but no mention that it might be virtually unusable for up to 10 days.

Similar Messages

Broadband very slow since exchange upgrade

Ever since BT "upgraded" my local exchange a couple of weeks ago, my broadband speed has dropped dramatically.
I'm now only getting around 0.3 mbps, which is ridiculous.
Will this improve at all?
Did the exchange upgrade cause this?
Is there anything I can do?
Thanks.

ADSL stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 18:00:13
Downstream:
287.1 Kbps
Upstream:
1.095 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
18.3 dB / 5.2 dB
Line attenuation (Down/Up):
34.9 dB / 19.5 dB
Output power (Down/Up):
18.1 dBm / 12.6 dBm
FEC Events (Down/Up):
1589 / 467
CRC Events (Down/Up):
0 / 54
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 23
Error Seconds (Local/Remote):
53 / 54
1. Best Effort Test:
Download Speed
0.21 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.21 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test:
Upload Speed
0.9 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.9Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Constant interruptions since Exchange Upgrade

I used to have an 8Mbit connection until a couple of weeks ago when our local exchange was upgraded. I'm a couple of gardens away from the exchange so there shouldn't be much attennuation.
Unfortunately, since the upgrade I get about 18-19Mbit/s but the connection is dropping out regularly. Strangely, it fails most often during the day and was fine all weekend. It's almost like they are still screwing around with the kit at the exhange and regularly resetting it.
Here are my current stats since I reset the BT Home Hub 3 myself a while ago. I have seen the hub reset itself and occasionally when I check it has just reset itself again.
BTW, I have it plugged into the test socket of the BT Openretch master socket.
Any idea why this might be happening? Could it be that my Home Hub 3 just can't handle running at this speed?
Line state:
Connected
Connection time:
0 days, 00:47:24
Downstream:
17.93 Mbps
Upstream:
1001 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 6.6 dB
Line attenuation (Down/Up):
15.1 dB / 7.3 dB
Output power (Down/Up):
20.0 dBm / 10.6 dBm
FEC Events (Down/Up):
75 / 236
CRC Events (Down/Up):
0 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 11
Error Seconds (Local/Remote):
0 / 0

It's been a good day without disconnections so far...
Here are my speedtest stats
Good news! Your download speed is close to your connection speed
The speed coming into your house: 18.4Mb Good
The speed you get at your computer: Download 15.8Mb, Upload 0.75Mb Good
And just to complete the picture, here's my Hub 3 stats:
Line state:
Connected
Connection time:
0 days, 19:35:49
Downstream:
17.93 Mbps
Upstream:
1001 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 6.5 dB
Line attenuation (Down/Up):
15.1 dB / 7.3 dB
Output power (Down/Up):
20.0 dBm / 10.6 dBm
FEC Events (Down/Up):
8221 / 236
CRC Events (Down/Up):
9 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
11 / 11
Error Seconds (Local/Remote):
8 / 0

Speed getting lower every day since adsl2+ upgrade

Background : My router has always from day 1 been switched off at 11pm at night and turned back on at 7am in the morning. With adsl max I consistently had a download speed of 850Kb/s
2 weeks ago my line was upgraded after a phone call to BT, initially everything was great, speeds were not much better for the first coupld of days (950Kb/s) but then shot up to 1250Kb/s for a few days. Since then however my line has been getting slower every day. Today is the worst and I am now getting 690Kb/s.
I know I'm going to get the usual "leave router connected for 3 day" answer of someone, but what does this achieve ? If my line says connected at 6.5Mbps and I leave it on for 3 days solid does that mean 3 days of being stuck at that speed or does the line recalculate connection speed at certain intervals ?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:18:41
Downstream:
6.5 Mbps
Upstream:
1.11 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.3 dB / 6.0 dB
Line attenuation (Down/Up):
28.6 dB / 17.8 dB
Output power (Down/Up):
19.1 dBm / 12.4 dBm
FEC Events (Down/Up):
181278 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
Thats my line stats as it stands , down from 11Mbps connection a week ago . Cannot connect to the main socket as where the line comes in the house is just a blank faceplate with a cable coming out the bottom into a smaller box then out and accross the room to the only phone socket in the property.
At this rate I would have been better staying on my old package instead of being made to take out a new contract at less favourable terms.

Nothing but a phone connected to the line. The sky box has never been connected to the line as last year when we got a Sky HD box slowed the connection right down.
As for the router being on for the 10 days, no one ever said that to me. The only reason I know that turning it off daily could be a negative was through this forum.
As for my original question. If I now leave the router on permanately does it reconfigure the connection istelf or does it have to be reset every now and then. Very frustrating going from 850Kb/s on adslmax to 1200+ then down to sub 700.
I am unable to run a speed test at the moment , but with only the homehub connected to the master socket the results look like much the same , The hub seems to be connecting at bang on 6.5Mbs every time so I assume the line has been set to this by the DLM ? How long on ADSL 2 does it take to work its way back up ? I ran a speed test earlier today and I belive my IP profile was 5.85 or some such , why would it be set so low when the line was happy at 10+ last week ?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:03:17
Downstream:
6.5 Mbps
Upstream:
1.106 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
Unknown or no mode configured
Latency type:
Interleaved
Noise margin (Down/Up):
9.9 dB / 5.9 dB
Line attenuation (Down/Up):
27.9 dB / 17.3 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
61 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

A month of problems since exchange ADSL2+ upgrade

Hi
Long story short:
At the start of the month my exchange, Newcastle (NINE), was upgraded to 21CN. As a result my connection speed was upped from 8mb to 20mb. When on the 8mb speed I had NO ISSUES WHATSOEVER with speed or reliability of connection.
However, since the exchange upgrade it has been totally awful. Disconnects, ridiculously low speeds at varying times of day with no logical pattern and HH3 automatically restarting. I have been in touch with BT Care who are "monitoring" the situation, but I have reached my wits end now after a month of this.
On their instruction have carried out all tests etc, have had 2 different engineer visits who confirm the line is good, pointing to an exchange problem. One engineer interestngly stated off the record that BT are fully aware of this and it is an exchange wide problem with 21CN implementation.
Anyway any help or advice on this would be greatly appreciated. HH3 status below:
PS. I am using a wired connection to my laptop.
Regards
Stephen
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 06:47:38
Downstream:
14.01 Mbps
Upstream:
1.112 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.4 dB / 5.8 dB
Line attenuation (Down/Up):
27.1 dB / 15.1 dB
Output power (Down/Up):
20.5 dBm / 12.5 dBm
FEC Events (Down/Up):
728648201 / 151
CRC Events (Down/Up):
1023675 / 53
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
11169059 / 21
Error Seconds (Local/Remote):
28769 / 12

welcom to the forum
looking at your stats you have a very high number or errors particularly crc and hec for only 1+ day connection.
are you connected directly to the master or test socket or have you a filtered faceplate. do you have other sockets in your home
have you tried quiet line test dial 17070 option 2 should hear nothing and best with corded phone if cordless dull hum is normal
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Exchange upgrade has left me with crippling slow s...

Hi. 1 year of homehub3 speeds usually 3-4 meg. I receive an email telling me of the exciting news of an exchange upgrade. Unfortunately I now have at best 0.5 meg. Call center states I could get up to 20 meg. So far absolutely no change to speed since phone call. Any help appreciated. I pay a lot for this dreadful speed! Cheers Here is home hub summary: ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 08:59:22 Downstream: 576 Kbps Upstream: 1,187 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 37.8 dB / 5.8 dB Line attenuation (Down/Up): 35.0 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.5 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 4 / 80

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Slow broadband speed after exchange upgrade

Hi,
I wonder if anyone can help. My local exchange was 'upgraded' on 14th August, immediately following that my Broadband speed has halved and never recovered, I used to get approx 7Mbps connection speed with a 5.8 ~ 6.3 Mbps down load speed. SInce then and upto now I only get a connection speed of approx 3.3Mbps with a download speed of around 2.8Mbps.
Since we have BT Vision this is now close to the limit of what it requires to work for on demand content.
I have spoken to BT Technical on a number of occasions. At first they told me it was my router (HomeHub V1) and that I could have a new one if a signed up for another 12 months. Since I doubted this and I also had a Home Hub V1.5 router I swapped to this router and it gave the same results! This was on the 7th September.
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Hope someone can help,
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DSL Connection
Link Information
Uptime:
0 days, 13:08:25
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
664 / 3,327
Data Transferred (Sent/Received) [MB/MB]:
11.57 / 62.47
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
8.5 / 18.5
SN Margin (Up/Down) [dB]:
11.0 / 27.5
Vendor ID (Local/Remote):
TMMB / IFTN
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0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 6
HEC Errors (Up/Down):
0 / 0
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Fast

Well 12 days later and still no improvement. Changed back to the homehub V1.0 (10 days ago) as the Homehub V1.5 was to unstable and kept dropping connection every few hours.
Spoke to BT technical last Sunday, they agreed to send me a new HomeHub in the end. This has now been lost / stolen during delivery - what a farce. Spoke to BT Technical again last night, went through the same sets of testing same results. Technical this time said I shouldn't have been sent a new homehub anyway as I was not in contract!
Reading through this forum and others it seems that there are a lot of people reporting speed issues (speed halving from original sync/download speed) when exchange has been upgraded to ADSL 2+ and the home hub is V1.0 or V1.5.
The tech i spoke to last night seemed to think it was the homehub but said i wouldn't get another one unless I signed a new contract. Told him there was no way I would sign a new contract when their customer service was so poor and they are unable to resolve problems.
He stated he would reset the I.P. profile. This morning download SNR has shot up to 30db (has got down to 18db) last night and sync speed was lower.
It seems to me that BT know there is an issue with HH V1.0 and V1.5 and ADSL 2+ but rather than send you a new router ask that you sign up to a new contract. This seems partly a ruse just to tie people into another 12 month contract.
My neighbours have the same set up and are experiencing the same problems since the exchange upgrade!

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You're right I'm not connected to the BT infinity cabinet. But the BT Infinity cabinets all still route back through the exchange that I am connected to -
http://www.ichilton.co.uk/blog/phones/faster-broadband-bt-infinity-fibre-to-the-cabinet-coming-to-in...
Quote :
What this modem does is connects using VDSL from your home to the VDSL cabinet using the existing copper wires, on to the DSLAM, back to the exchange (over the fibre) and on to BT’s core network.
Your phone line is then still terminated in the original cabinet for telephony (using the cross connect between the old and new cabinets I mentioned above) and back to the exchange over the original multi pair copper cable as it always has done.
http://www.robertos.me.uk/html/fttx.html
Quote:
FTTC involves BT Openreach installing a new street cabinet near to the existing one and linking the two. They run optical fibre from the exchange to the new cabinet then link individual lines from the old cabinet to the new one and back to get VDSL2 onto the copper connection to the premises. The PSTN phone connection continues to operate over the pre-existing cable from the old cabinet to the exchange. It does not get put onto the fibre connection.
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Since the upgrade to IOS7, the default phone label when adding new contacts on my iPhone 5 is "Radio". Previously the default was "Mobile" how can this be changed back to "Mobile"?

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