LR 5 Crop tool is constantly freezing on a fresh new install of LR 5.4 on a brand new iMac Retina??? What is going on ???

I have lightroom 5.6 installed on a brand new iMac Retina
Running OS X Yosmite
Processor 3.5Ghz i5 Quad Core
32 Gb Ram
AMD Radeon R9 M290X 2048 MB
1 TB Fusion Drive
Application Stored on Fusion Drive
LR Files/Configs etc stored on Fusion Drive
Files are Canon 5D3 Raws
Files stored on external TB2 RAID Drives.
Camera Raw Cache 100 GB
Tried to Purge Cache & Optimised Catalog
Catalog was moved from older iMac to the iMac Retina
I am frustrated and at a loss to understand WHY my Crop Tool constantly causes my LR to freeze? I get the spinning beach ball and it is very slow. Does any one have any idea????
As a wedding photographer, this is slowing down my work flow significantly and its making my work life miserable!

If there are a lot of errors, perhaps the hard drive is physically failing. Perhaps it might be better to simply add a drive to the second slot and install the system on that.

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  • Adobe Acrobat 8 Pro Freezing After Install on Brand New Dell Optiplex 580

    Hello,
    I was wondering if anyone knew of a solution to an issue I am having.
    I installed Adobe Acrobat Pro 8 onto a brand new Dell Optiplex 580 running Windows XP (AntiVirus was not installed yet).  When launching, it freezes 3-5 seconds after opening and I need to open Task Manager to kill the process.
    I have tried:
    Repair install
    Deleteing Preferences folder and letting the program recreate it
    Manually starting and restarting the FLEXnet service
    Running in compatibility mode
    Applying the updates for Adobe Acrobat Pro (up to 8.2.4)
    Running Adobe without background services
    Manually uninstalling and reinstalling
    Thanks for your help in advance,
    Seth
    Message was edited by: ssd008

    Another possibility to check is the free space in the TEMP folder. I believe Acrobat uses the TEMP folder for temporary storage. You might even consider increasing the size of the TEMP folder. At least this is something else to check.

  • Brand New HP Envy 15 keeps freezing. Need Help

    I bought a new HP laptop a week ago and it seemed like a fantastic machine. However it kept freezing to the point where I had to hold down the power button to turn off. Went back to retailer and did a straight swap.
    However the new laptop (same model) is exactly the same. Freezes randomly, I may be browsing, or in a word document or reading a pdf and it will just freeze.
    I'm not very technical but have updated drivers etc. A few days ago upon startup the BIOS updated. 
    I'm completely confused and have spent a lot of money on the laptop. Any help would be greatly appreciated. 
    HP envy 15-j151sa
    8GB memory
    AMD Radeon graphics cad 2.50GHz
    64bit windows 8.1

    Hi @UA14 ,
    @colum5 
    I grasp that your notebook freezes or locks up.  As this was a new purchase you returned it to the retailer and exchanged it.
    The replacement did the same thing.  You have done a bios update but there was no change.
    Have you done all your Windows updates?
    Have you ran the HP Support Assistant to aid with HP updates?
    Have you tried doing a Refresh Your PC to Resolve Problems (Windows 8). This will reinstall the OS but should not affect your personal files.  Just to be safe I do recommend you backup your data first.
    Here is a link to Computer Locks Up or Freezes (Windows 8) that may also help.
    With this being a brand new purchase, I recommend contacting HP support for assistance, especially since this is not the only one  with the same issue.  They can remotely access your system to  help find and fix difficulties.
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    I work on behalf of HP
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  • Lightroom 4 and 5 my program constantly freezes while using the crop and straighten tool

    In both Lightroom 4 and 5 my program constantly freezes while using the crop and straighten tool with horizontal images. Im running Lightroom on a Quad-Core Intel Xeon Mac with 32 GB of memory with OS 10.8.4, this problem has gotten worse and worse to the point where the crop tool is unusable. Please help!

    Alright,
    no replies so far! Anyways, here's some more information which is leading me to the conclusion that the bug causing the effect described above is a combination of Apple's SMB implementation of Mavericks and the way Lightroom is actually using SMB network access:
    I did another trial by connecting a USB hard drive to the USB port of my router (Netgear). The connection is quite slow, but moving one of the folders in question (see my 1st post above) to the shared drive connected to the Router made Lightroom on my Windows machine to see the photos again, when I told Lightroom where to find the moved folder!
    Everything was working as expected, on the Windows machine again! Moving the folder back again to the Mac Mini fileshare was causing Lightroom on the PC to get blind again for the pictures trying to sync or import. However, accessing and modifying a photo was possible again, like it was before the trial. So it's only the sync and import function having a problem!
    I also did some trial in re-building ACLs and access rights on the file server with no luck. So there's got to be a functionality in sync and import of Lightroom which is using a certain SMB feature which is not supported by Apple's SMB implementation!
    Any thoughts or hints?
    Thanks!

  • PSE7 Crop Tool freezes

    I am wondering if this is a known issue.  Purchased PSE7 in April.  After start-up the crop tool will perform as expected until I start changing from one size to another.  Then, after a few crops, it freezes and will no longer show any size options in the drop-down.  The crop tool still performs, I'm just locked in on whatever size it is frozen to.  Reset Tool doesn't work; Reset All Tools doesn't do anything either.  Closing Elements and then restarting solves the problem -- for 4 or 5 or 6 crops -- then it locks up again.  Even a restart that includes "rebuilding effects, etc" doesn't do any good.
    PSE5 is still loaded; I usually go back to using that as I have no problems with it.  I am reluctant to uninstall and reinstall PSE7 -- sure is a lot of work to reinstall all the add-ons and plug-ins I have.  It will really be a bummer if I do all that and still have this problem.
    Anybody have any ideas?
    Rusty

    I have no idea either as to why this would happen.  Seems to be no pattern at all.  It happened repeatedly this afternoon.
    As suggested, Edit > Preset Manager > Done, turns the tool back on.  Sure is a lot easier than exiting Elements and then opening again.  Can't imagine why that is the solution but, who cares -- it works.
    Thank's again for the solution to a vexing problem.
    Rusty

  • Mac Book pro Retina (15 inch early 2013) is constantly freezing.

    Problem description:
    My Mac is constantly freezing, for (how it looks like) no good reason. Sometimes it occurs when I load League of Legends, sometimes it does not, also it just froze when I opened Iphoto, so I am not sure why this happens. So when I shut the Mac down, which is, or so it seems the only thing I can do, at the time of the freeze, it tells me, I have a graphic problem, but I am never able to see the report. Yea this is my problem right now with the mac, thanks for reading.
    EtreCheck version: 2.1.6 (109)
    Report generated 26. Januar 2015 22:04:32 MEZ
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (Retina, 15-inch, Early 2013) (Technical Specifications)
      MacBook Pro - model: MacBookPro10,1
      1 2.7 GHz Intel Core i7 CPU: 4-core
      16 GB RAM Not upgradeable
      BANK 0/DIMM0
      8 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      8 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en0: 802.11 a/b/g/n
      Battery Health: Check Battery - Cycle count 669
    Video Information: ℹ️
      Intel HD Graphics 4000
      Color LCD spdisplays_2880x1800Retina
      NVIDIA GeForce GT 650M - VRAM: 1024 MB
    System Software: ℹ️
      OS X 10.10 (14A389) - Time since boot: 0:13:2
    Disk Information: ℹ️
      APPLE SSD SD512E disk0 : (500,28 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 499.05 GB (65.20 GB free)
      Core Storage: disk0s2 499.42 GB Online
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/Hotspot Shield.app
      [not loaded] com.anchorfree.tun (1.0)
      /System/Library/Extensions
      [loaded] com.Cycling74.driver.WondershareAudioDevice (1.5.2)
      [not loaded] com.ZTE.driver.ZTEUSBCDCACMControl (1.1.7)
      [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.2.19)
      [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.2.19)
      [not loaded] com.novatelwireless.driver.3G (3.0.7)
      [not loaded] com.novatelwireless.driver.DisableAutoInstall (2.0.6)
      [not loaded] com.option.driver.Option72 (2.15.0)
      [not loaded] com.option.driver.OptionHS (3.26.0)
      [not loaded] com.option.driver.OptionMSD (1.21.0)
      [not loaded] com.option.driver.OptionQC (1.11.0)
      [not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.38)
      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.38)
      [not loaded] com.vodafone.driver (3.0.5)
      [not loaded] de.novamedia.driver.NMLGEDriver (3.2.10)
      [not loaded] de.novamedia.driver.NMSamsung (0.0.2)
      [not loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1)
      [not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2)
      /System/Library/Extensions/NMHuaweiPhonesVTPCDC.kext/Contents/PlugIns
      [not loaded] de.novamedia.driver.NMUSBCDCACMData.VTP (3.2.6)
      /System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns
      [not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12)
      /System/Library/Extensions/NMLGEDriver.kext/Contents/PlugIns
      [not loaded] de.novamedia.driver.NMLGEUSBCDCACMControl (3.1.9)
      [not loaded] de.novamedia.driver.NMLGEUSBCDCACMData (3.1.9)
      /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
      [not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12)
      /System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns
      [not loaded] com.novatelwireless.driver.3GData (3.0.7)
      /System/Library/Extensions/Vodafone.kext/Contents/PlugIns
      [not loaded] com.vodafone.driver.Data (3.0.5)
    Launch Agents: ℹ️
      [loaded] com.oracle.java.Java-Updater.plist
      [running] com.rim.BBLaunchAgent.plist
      [running] com.wondershare.AllMyMusic.Agent.plist
      [running] de.novamedia.VodafoneDeviceObserver.plist
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist
      [loaded] com.oracle.java.Helper-Tool.plist
      [running] com.rim.BBDaemon.plist
    User Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist
    User Login Items: ℹ️
      iTunesHelper UNKNOWN Hidden (missing value)
      Skype UNKNOWN  (missing value)
      VMCStatusMenu Programm  (/Applications/Vodafone Mobile Broadband.app/Contents/Resources/VMCStatusMenu.app)
      Vodafone Mobile Broadband Programm  (/Applications/Vodafone Mobile Broadband.app)
    Internet Plug-ins: ℹ️
      iPhotoPhotocast: Version: 7.0
      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6
      Default Browser: Version: 600 - SDK 10.10
      Flash Player: Version: 16.0.0.235 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.287
      NP_2020Player_IKEA: Version: 5.0.7.0
      QuickTime Plugin: Version: 7.7.3
      Google Earth Web Plug-in: Version: 6.1
      AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4
      JavaAppletPlugin: Version: Java 8 Update 25
    User internet Plug-ins: ℹ️
      fbplugin_1_0_3: Version: Unknown
    Safari Extensions: ℹ️
      Adblock Plus [Installed]
    3rd Party Preference Panes: ℹ️
      Flash Player 
      Java
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: OFF
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 499.05 GB Disk used: 433.85 GB
      Destinations:
      forward to the past [Local]
      Total size: 999.86 GB
      Total number of backups: 8
      Oldest backup: 2013-08-09 22:16:33 +0000
      Last backup: 2015-01-05 14:31:03 +0000
      Size of backup disk: Too small
      Backup size 999.86 GB < (Disk used 433.85 GB X 3)
    Top Processes by CPU: ℹ️
          5% mds
          5% WindowServer
          2% launchd
          2% Pages
          1% loginwindow
    Top Processes by Memory: ℹ️
      550 MB Safari
      429 MB Pages
      309 MB WindowServer
      172 MB Dock
      155 MB iTunes
    Virtual Memory Information: ℹ️
      5.30 GB Free RAM
      8.60 GB Active RAM
      1.87 GB Inactive RAM
      1.41 GB Wired RAM
      2.68 GB Page-ins
      0 B Page-outs
    Diagnostics Information: ℹ️
      Jan 26, 2015, 09:52:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Vodafone Mobile Broadband_2015-01-26-215240_[redacted].crash
      Jan 26, 2015, 09:52:05 PM Self test - passed
      Jan 26, 2015, 01:26:23 AM /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-01-26-012623_[ redacted].crash
      Jan 25, 2015, 11:48:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Vodafone Mobile Broadband_2015-01-25-234824_[redacted].crash
      Jan 25, 2015, 10:53:45 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Vodafone Mobile Broadband_2015-01-25-105345_[redacted].crash
      Jan 25, 2015, 12:59:04 AM /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-01-25-005904_[ redacted].crash
      Jan 24, 2015, 08:54:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/UserKernel_2015-01-24-205412_[ redacted].crash
      Jan 24, 2015, 06:49:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Vodafone Mobile Broadband_2015-01-24-184956_[redacted].crash

    When you have the problem, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • My crop tool is sticky

    My crop tool is sticky. Just by moving my cursor around, the crop frame moves with it even tho I have not clicked on the frame. I have an older iMac from 2008 and a brand new 27" iMac. I use a trackpad on both my macs. The same problem exists on both of them which seems strange. Just by moving my cursor around, the crop frame moves with it even tho I have not clicked on the frame. I no sooner get one side done and move to another side and the whole frame moves right along with me. I can't let go of it. Sometimes it takes off by itself (honestly!) and becomes long and very narrow or does some other weird thing and I have to press reset to start over only to have the same thing happen again. I have called Apple and they claim that no one else has ever complained about a similar problem. They had me trash the preferences iPhoto plist and start over with that. Sometimes it works fine for dozens of photos after doing that and other times it doesn't help at all. I have hundreds of old photos I'm making a slideshow out of in Keynote and everything is going great except for this one problem. I hesitate to reinstall iPhoto. Is that my only option?

    Well, I've spent about an hour torturing the crop bars in iPhoto, trying to generate any kind of consistent bad behavior. When I first started, I was seeing problems occur about once every couple minutes, but not in any consistent way. I saw the crop frame change shape when nothing was selected and I was just moving the cursor. I saw the cross for corner manipulation track my cursor finger all the way into the center of the frame, even though I was not selecting anything. I saw one or more frame sides jump in or out a quarter inch or more at a time, when nothing was selected. This last was the most common misbehavior for about the first half hour. But the more I honed in on trying to recreate any problem, the less it started happening. I thought perhaps I'm doing something with my fingers on this new trackpad that the software is not interpreting the way I intend it to. I'm pretty sure at this point it's at least partly that, based on the diminishing occurrences as I experienced tonight.
    In the last 15 minutes or so of constantly grabbing and moving corners, dragging the cursor over every part of the frame and photo with and without selecting things, the most I could get was twice when I was moving the cursor without selecting anything, and the whole crop frame shifted less than a quarter inch. I tried quitting iPhoto and restarting it, switching to different photos, and trying the same operation of selecting an area and trying to make it act goofy in a preview image I have up on the desktop. I even walked away for five minutes, rinsed my hands in water so they were nice and cold again, and I still can't get it to fail again. I think I'm done playing with it for tonight, but the next time it does misbehave, I'm going to plug in my usb mouse and see what happens. If it is a library issue, how I select things and control the cursor shouldn't make any difference, should it?
    I've been using my bluetooth mouse on my mac mini (same versions of iPhoto and OS) to edit photos in iPhoto for the last three years, and I've never seen anything like these mis-behaviors.

  • Safari constantly freezes to reload

    When using Safari, it seems like it is constantly freezing up and loading and the cursor turns to the color wheel. Any suggestions?

    Welcome to the forums!
    Try some of this:
    (First, if yours is an Intel Mac, check that Safari is not running in Rosetta, which is enough to slow it to a crawl. If you are running Snow Leopard, run Safari in 32 bit not 64 bit. Control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode)
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    Adding DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security:
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    208.67.222.222
    208.67.220.220
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    Sometimes reversing the order of the DNS numbers can be beneficial in cases where there is a long delay before web pages start to load, and then suddenly load at normal speed:
    http://support.apple.com/kb/TS2296
    If your computer is part of a network: please refer to this page: http://www.opendns.com/start/bestpractices/#yournetwork and follow the advice given.
    (An explanation of why using Open DNS is both safe and a good idea can be read here: http://www.labnol.org/internet/tools/opendsn-what-is-opendns-why-required-2/2587 /
    Open DNS also provides an anti-phishing feature: http://www.opendns.com/solutions/homenetwork/anti-phishing/ )
    Wikipedia also has an interesting article about Open DNS:
    http://en.wikipedia.org/wiki/OpenDNS
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    This is Apple's guidance on iPv6:
    http://docs.info.apple.com/article.html?path=Mac/10.5/en/8708.html
    Click on Apply Now and close the window.
    Restart Safari, and repair permissions.
    If that didn't do it, then try this as well:
    Empty Safari's cache (from the Safari menu), then close Safari.
    Go to Home/Library/Safari and delete the following files:
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    Repair permissions (in Disk Utility).
    Start up Safari again, and things should have improved.
    More useful information here:
    http://guides.macrumors.com/SpeedupSafari

  • I have been using Photoshop Elements 8 for years. All of a sudden, the cropping tool changed: I cannot crop vertically or horizontally anymore--only diagonally. This has made it impossible for me to get the photo I want. I hope someone knows how to fix th

    I have been using Elements 8 ever since it came out, and all of a sudden the cropping tool has changed: I can no longer crop horizontally or vertically, only diagonally. The up/down/side arrows have disappeared! Please help if you can, I'm no longer able to make my photos look their best. Thank you in advance.

    Quit the editor (Quit PSE on a mac). Then restart it while holding down ctrl+alt+shift (command+option+shift). Keep the keys down till you see a window asking if you want to delete the settings file. You do.

  • Upgraded to Firefox 4.0.1 for Mac, constantly freezes and crashes, have to force quit, bad bugs. Switching to Safari.

    I upgraded to Firefox 4.0.1, and it now constantly freezes, won't respond at all, and has to be force quit and restarted. Within less than 5 minutes of use, over and over and over... I'm assuming it is a bug in the Mac version.... Am switching to Safari as I can't waste this much time constantly quitting and restarting and getting my tabs all back up. Any suggestions on ways to let Firefox know about the bug would be greatly appreciated. It worked fine until I upgraded :( Am running Mac OS X 10.6.7

    This article should be helpful-
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  • I downloaded the new Firefox but it constantly freezes, doing absolutely nothing, and I can't even close it from my Mac dock bar, I have to turn off my laptop using the power button as Firefox won't let me shut down. What can I do?

    Hi
    I recently downloaded the new Firefox (Firefox 4, I think - you can tell I'm very tech savvy!) and it constantly freezes, I can't do anything with it at all - I can't even close it from the icon in my Mac dock bar.
    I have tried restarting my computer - though I have to turn it off by using the power button as as Firefox is open and totally unresponsive it won't let me shut down. About a minute after re-starting Firefox, restoring my tabs or starting afresh, it freezes again.
    This is obviously very annoying and I'm not sure what I can do about it. Firefox is my preferred browser, and I'd really like to be able to use it again!

    This is not a reply. I just want to elaborate on this problem.
    My computer freezes occasionally when it is used after being sleep for a while. The spinning ball appears and everything is totally disabled. Nothing on the keyboard works.
    The mouse moves, but does not work.
    The only solution is to turn the power off and on (losing all data in open applications.)
    I kept the System monitor running on the side to find out which program was running when the computer froze. The Monitor as well as all other applications froze, but the data showed:
    Firefox 18.4%
    Activity Monitor 0.9%
    Firefox Plugin 0.2%
    This is all the information I have. By the way, I am using iMac with OS 10.6.

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