LR4 Help File Wrong

I have just installed LR4. When selecting Help from the menu line I get the help pdf file for Elements 9. Does anyone know how I can get the Lightroom pdf file to display instead?

You need the Adobe AIR runtime application, not the SDK for developers:
http://get.adobe.com/air/otherversions/
It's required to use the interactive Help system. You should also install Adobe Community Help application:
http://www.adobe.com/support/chc/
It's a great source of information beyond the PDF manual.

Similar Messages

Is the help file wrong, or is it me?

Ok, so I am working through the help files, and am working on
"Enhancing the Hello World application", and I keep getting an
error message:
"1119: Access of possibly undefined property keyCode through
a reference with static type flash.events:Event."
Which is apparently having trouble with the following line of
code:
if (event.keyCode == Keyboard.ENTER)
The code is verbatim from the help file. I have checked
through and seen that keyCode does exist. Any thoughts?

Reify32207,
> I keep getting an error message:
>
> "1119: Access of possibly undefined property keyCode
through
> a reference with static type flash.events:Event."
What you need, in this case, is an instance of the
KeyboardEvent class.
The Event class, alone, doesn't have a keyCode property, but
KeyboardEvent
(which extends Event) does.
> textIn.addEventListener(KeyboardEvent.KEY_UP,
keyPressed);
> function keyPressed(event:Event):void
That second line is the culprit. Should be this:
function keyPressed(event:KeyboardEvent):void
David Stiller
Co-author, Foundation Flash CS3 for Designers
http://tinyurl.com/2k29mj
"Luck is the residue of good design."

Microsoft online help files open with wrong program

When ever I go to windows help and select an online article it tries to open with one of my paint programs. I can view any help files that are "on my computer" but if it's elsewhere, I can not open it. Can anyone tell me where I can change
the default help files.

Hi,
Please try suggests here to restore the default file association:
Restore Default Windows 7 File Extension Type Associations
http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html
Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you
completely understand the risk before retrieving any software from the Internet.
If it doesn't work, check this hotfix:
Error opening Help in Windows-based programs: "Feature not included" or "Help not supported"
http://support.microsoft.com/kb/917607
Kate Li
TechNet Community Support

How do I generate a Word document and a PDF from Help files?

Hi,
I am new to RoboHelp HTML, and am using version 8. I updated some Help files, and now I want to generate output. Here are my questions/ or the process I used:
To compile the help, I clicked Generate Primary Layout. Is this correct? I noticed that the date stamp on the xpj file has not changed. The date is still from many months ago. (Why is that? Should it show a recent update date?) However, the files that I updated do reflect the dates when I made the updates. These include art files, an hhp, and htm, js, ldb, pss, cpd files.
To generate a pdf, I clicked Generate PDF. I was not able to generate the PDF at first, but then, I enabled macros in Word 2007 (Trust Center Settings > Enable all macros...and clicked the checkbox, Trust access to the VBA project object model), and clicked Generate PDF. At the end of the generation, I got this error in Word: Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience. The info you were working on might be lost. Word can try to recover it for you. I closed the dialog and Word generated several blank documents. Microsoft Office Diagnostics was run and found one problem and corrected it. Despite the error message, a pdf was generated. (If you could give me any insight on why I got the error messages, that could be helpful to know).
How do I generate a Word document?
Thank you!
Erin

Welcome to our community
Note that RoboHelp is capable of creating a variety of layouts. WebHelp, FlashHelp, AIR Help, Microsoft HTML Help, JavaHelp, Oracle Help, ePub and more.
Any of these layouts may be nominated as the Primary layout. So when you generate the Primary layout, you get whatever has been configured as the Primary layout.
Only certain actions will result in a change to the .XPJ file. The actions are indicative of major changes to the project. So I wouldn't fret the fact that the date time stamp wasn't updated.
Indeed the Printed Documentation Single Source Layout recipe is what you use to create PDF. Generally what happens is that RoboHelp creates a Microsoft Word document as an intermediate file type, then creates the PDF from that. As you might imagine, there are a host of things that can go wrong during the process. I might suggest that you first get a Word document to generate cleanly. Then once you do that, focus on PDF. I know that I typically gen a Word document and stop there. I just open Word and use Word to create the PDF.
If you look at the properties for the Printed Documentation Single Source Layout recipe (View > Pods > Single Source Layouts then right-click the Printed Documentation layout and choose Properties) you will see that PDF, Word or both are options at the top of the dialog.
Hopefully that gives you a nudge in the right direction.
My fellow Adobe Community Expert Peter Grainge has excellent info on Printed Documentation on his site at Grainge.org. Click the link below for that.
Click here to visit Peter's site
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!
Adobe Certified RoboHelp HTML Training
SorcererStone Blog
RoboHelp eBooks

Help File Won't Update

I am having a problem in getting an updated help file to show up in the program execution. The help file is <program_help/index.html>, and shows up correctly in both the Resources and Products Groups in XCode. That is, after modifying only some text in the index.html file the modified index.html correctly appears in the XCode editor. The path to the index.html file is (correctly) unchanged in the Groups & Files list. The info.plist also remains unchanged.
After a clean/rebuild, the correct modified <program_help/index.html> is located in the Contents folder of <build/Release/program>. However, when program is launched, either within XCode or in the Finder, the Help file accessed via the Help menu has not been updated, i.e., the older unmodified version of the index.html file is displayed from within the program.
I am obviously missing something - any suggestions will be appreciated.

I agree that it is probably a cached file somewhere. I have not been able to find it, though. I have trashed the ~/Library/Caches/com.apple.helpui folder and any other files I've found that reference the program in ~/Library - but the wrong help file still keeps turning up.
I've even tried to explicitly modify the com.apple.helpui/TOCCache.plist entry for the program with the pathname to the correct help file, but as soon as I call the help file in the program the TOCCache.plist file entry reverts to the the old version of the help file in an earlier version of the program.
I doubt that any of these exercises should be necessary, though. There must be some setting in XCode that should take care of getting the correct reference for the help file. I've looked and can not find anything at this point.
One step I will eventually take is to remove all possible sources of the old help file and then see what happens.

Help Files Not Accessible

At a client we found that after applying a security patch to client XP and 2000 workstations, help files became unaccessible.
This is a known problem, and information and solution can be found in the Microsft Knowledge Base article 896054. It affects access to all *.chm
The solution requires an addition of a registry entry.

I had the same problem even though I use local installation. From the Microsoft article, I used the option to open up all CHMs on my local intranet.
Thank you, Stephen, for providing this information. I had looked for it at Microsoft, but I had used the wrong keywords.
Message was edited by: Bruce Harold

Can't launch help files in Photoshop Elements 7.0 ?

When trying to open the help in 7.0... I get the error in the jpg attached ? Have uninstalled and re-installed 2 times and still get the error attached ?
What am I doing wrong ?
http://members.cox.net/trinaz/elements_help.jpg
Thanks...TRinAZ

You could download the latest help files to your local machine.
PDF file for Organizer.
PDF file for Editor.

Opening specific topics in merged Help file

I have a modular Help file problem that I'm hoping someone
can help with.
We are developing a window for our software product that will
allow users looking for help on a specific task, to enter a string
into a text box. As the user string is typed into the box, the
software returns a list of possibilities, from which the user is
then expected to choose a task. When the task is chosen, a string
associated with that task is passed back to the software. In
theory, the software opens the Help file and the topic associated
with the task is simultaneously displayed.
The complicating factor is that the target topic is in a
merged CHM file under the master CHM. Ideally, when we pass a
string to locate a specific topic in this merged file, we would
want to open the master CHM and have (1) the topic located in the
TOC pane to the left and (2) the topic display in the Topic pane to
the right. Unfortunately, we haven't been able to make it work
quite right. The correct topic is located in the TOC pane, but the
right-hand pane displays a "this program cannot display the
webpage" message. What's funny is that if I simply click on the
topic in the TOC pane, the right pane will display the correct
topic. In other words, we are finding the topic in the TOC, but we
just aren't displaying it.
Obviously, we are not passing the correct string to the
software but I don’t seem to be able to hit upon the right
syntax. So, to summarize what I want to do is to have the Master
file open to a specific topic in the Merged file called, for
instance, "My_Topic.htm." Thus, I have tried…
Master.CHM::/My_Topic.htm
Master.CHM::/Merged.CHM/My_Topic.htm
…but neither has worked.
I should mention that we have not renamed any CHM files using
Win Explorer, and we have not specified a binary TOC. Also, both
CHM files are local.
Any advice would be greatly appreciated.

Hi Mike,
Based on what I can work out (and I could be wrong) the
completed project, merged files and all, is in the !SSL!/HTML Help
output folder of the master project. When you compile the master
project takes the links, subsiduary merged files, etc, that it
knows about relative to the files in the Master Help files main
directory, (i.e. the baggage files that the project knows about
after you have imported the subsiduary files into the project) and
exports a compiled .chm master file into the !SSL!/HTML Help output
folder of the master project that contains details of the links and
subsiduary files.
What it doesn't do is export any subsiduary files from the
Master Help files subdirectory if there are any there in the first
place. This means you can get outdated subsiduary .chm files there.
This means RoboHelp puts in the correct links in your master
project (cos the right filres are in your baggage files) and writes
a master project .chm file to the output ditrectory. If however,
your subsiduary project .chm file is already in your output
directory then this will not be updated and your master .chm file
will contain links to topics that might not be in the version of
the subsiduary .chm file in the output directory - hence the
message saying 'can't display the web page'.
What I've (recently) learned to do is:
(1) Produce and generate master project and sub projects into
the default !SSL!/HTML Help sub directories for each project. When
I know each stand alone section of the project is working OK I:
(2) Import the subsiduary projects into the master so there
is a file of the correct name in the master. (In the bagge files
section).
[I re-import only if i've changed the structure of the
subsiduary projects such the master project references topics that
no longer exist or needs to reference newly created topics].
(3) Set up another single source layout in the subsiduary
projects that writes the latest version of the .chm file directly
into the required output directory of the the master project.
(Because Robohelp doesn't refresh the files in the output
drectory of the master project if they're already present this
means each time I recompile the subsiduary projects the lastest
version goes into the output directory of the master project - this
saves reimporting them into the master and deleting the contents of
the master's output directory).
(If I batch generate I can write an updated copy into the sub
project's default !SSL!/HTML Help at the same time - so if I want
to look at just the output of the sub project I can always do that
as well).
(4) Everytime I generate the master project it sends a
compiled master.chm file to the specified output directory, but
doesn't overwrite the subsiduary .chm files in that output
directory. However, as I've set up the subsiduary projects to write
their latest versions of their files to that directory every time I
compile it always has the latest versions of those files for when
you despatch the project.
This means everytime you recompile the master it knows the
right file names, links, etc, for the subsiduary projects and each
time you recompile the subsiduary projects the latest version goes
into the master projects output directory.
If you don't do this (or sometning like) your master and sub
projects will get out of sync and you'll end up with problems
referencing topics in the subsiduary projects.
(If you've already understood this, sorry for going over old
ground).

Can't Install Render Engine as per Help file

I was able to install the render engine and use it in the past. I have updated to CS5.5 and I am trying to install the render engine. i am being asked for a code or trial option before it will install. If I choose "trial" I won't be able to use the render engine beyond 30 days. What has happened? Are we no longer allowed to install the render engine on more than one computer??? That doesn't make sense.
I call tech support and out of three different techs no one knew what I was talking about. So how do we install the render engines? Or do we have to pay for licenses now??
The help file says to install After Effects as you would normally, just don't activate it. Appears that is no longer an option. You either enter an activation code or select TRIAL.

Here is the link to the directions I am following: http://help.adobe.com/en_US/aftereffects/cs/using/WS3878526689cb91655866c1103a4f2dff7-79a2 a.html
I have had a render farm up and running using these directions. For some reason this is no longer working.
I entered the serial number and got a message from the installer that I had used my activations. I have not launched AE so I am not activating, correct? When choosing "trial" instead, the render engine link launches AE, not the engine, until I select "continue trial". By entering the serial number before installation I still get a message about only having 30 days as a trial version.
If the serialization has nothing to do with activation, then why is the installer refering to exceeding activations??
Am I using the wrong serial number somehow? It's hard to tell when I have 3 entries in my product list all of which say version 10. I am not sure why there are 3. Must mean that I have bought an extra license??

Html help file not initialized.

I have generated a help-file for a form and the file is fine.
The Content_id is set, and I have generated the form again.
I4ve set the help preference to HTML, and the code for the key help is added as follows:
BEGIN
     CGHP$CALL_HTML_HELP(
          'CG_FORM_HELP',
          'IZI.htm',
          'c:\appl\fmb\',
          '_blank',
          'IZI3020F',
          :SYSTEM.CURSOR_BLOCK,
          :SYSTEM.CURSOR_ITEM);
     message('passes here!');pause;
EXCEPTION
     WHEN OTHERS THEN
          CGTE$OTHER_EXCEPTIONS;
     message('error!');pause;
END;
It doesn4t go to the exeption and seems to pass the message after the call to CALL_HTML_HELP. I have checked that the QMSLIB65 is attached before the OFGHLP lib and that is so!
I don4t have a clue as to what I4m doing wrong. Are there other preferences to be set, or are you not able to call the HTML from the network drive. Or should I set a different path or no path at all??
Thanks fo anyone who takes the time to try and help me!
Martijn!

Martijn,
Try setting the help preference to MS help instead of HTML help. I know this is counter-intuitive. :-)
Headstart forms do not use the native HTML help generated by designer, because this help relies on querying the help information from a database table. Rather, we override the CGHP$CALL_MS_HELP procedure to display the html help document.
You can look at the headstart demo application to see how this is done.
Regards,
Lauri

Access keys: please direct me to info for my help file?

I set up my web pages with access keys for mouseless navigation. I have been given to believe that, on a Mac, one may hold Alt and press an access key to activate the desired function.
(E.g., accesskey="9" for the "Contact us" page is acquired by holding down Alt and then pressing 9).
This seems not to work in Safari 3 Public Beta for Windows, and I can't find a Help file for it, or a thread here. Does anyone have a hint to offer?

Actually, its not a coding error...
ALT+1 opens the first item in the Bookmarks Bar.
I already sent a Bug Report to Apple for them to provide us developers a way to override special keys (F1, F5, Ctrl+P, etc). Easy to do in IE but all the ways I've tried in Safari came up wrong.
Let's wait for the next beta... at least in 3.0.5 this problem remains.
Also, if anyone has a workaround, I would gladly appreciate it.

Help files are annoying

Does anybody else think the way the help files for WebLogic Workshop are presented
now are annoying?
Anytime I need to search for something, I can't go back. The index frame is updated
so there is no back trail. If I go on a wrong path, I can't easily go back to
where I
started. I'm copy and pasting to text files just so I don't have to go thru the
pain of
using the GUI. I've talked to others using the GUI and they say the same thing.
I've see request for PDF files for the help docs and assume they are request for
the same thing - a way to go around the interface.
I'm starting to hack the html files, but this isn't reasonable.
Am I alone in this?

You're so not alone. I hate having to turn to the help files. And I
experience the same exact problems you do. I use them as a last resort
because of the usability issues. I also have issues with the content
itself. Once you get beyond the basics the help files are lacking in
content. For example, go try and figure out how to make use of a Scoped
Response.
It should get better, but in the mean time, this is all we have to work
with.
M.
"Matt" <[email protected]> wrote in message
news:404f4592$[email protected]..
>
Does anybody else think the way the help files for WebLogic Workshop arepresented
now are annoying?
Anytime I need to search for something, I can't go back. The index frameis updated
so there is no back trail. If I go on a wrong path, I can't easily go backto
where I
started. I'm copy and pasting to text files just so I don't have to gothru the
pain of
using the GUI. I've talked to others using the GUI and they say the samething.
>
I've see request for PDF files for the help docs and assume they arerequest for
>
the same thing - a way to go around the interface.
I'm starting to hack the html files, but this isn't reasonable.
Am I alone in this?

CS4 Help files

I do not get any action on either the help button or with the F1 key. Any suggestions. Did I do something wrong during installation?

Yes, you're right Mike... It would be more comfortable to reach helps within applications.
In fact, I looked a bit to files and registry. And I found a way to do this. You can reach help subjects from application (Premiere Pro, After Effects e.t.c.) menus or pressing F1 key.
1) Open main help folder:
(C:\Program Files\Common Files\Adobe\Help
2) Find and open your applications folder in your insallaion language
For Premiere Pro (English)
C:\Program Files\Common Files\Adobe\Help\en_US\PremierePro\4.0
3) You'll find a text file named "helpmapBaseUrl.txt" in this folder. This text file has one line content, the url of the help file. And this url points the on-line help files at Adobe site. You can simply change this URL to point the help files in your hard disk.
For doing this, open this text file in notepad.
It has the line
"http://help.adobe.com/en_US/PremierePro/4.0"
for Premiere Pro.
Change this line to:
"file:///C:\Program Files\Common Files\Adobe\Help\en_US\PremierePro\4.0\index.html"
(May be this forum page will separate long lines. Ignore it! You must write the path at one single line... There is no 'end-of-line' or carriage return. You can copy from above lines, without quotation marks of course.)
... and finally save this text file, overwriting original. It's done. Now you can use your F1 Key or menu for help files in Premiere.
That was for Premiere Pro. You can use same method for After Effects, Photoshop or Other CS4 applications.
For After Effects:
Fint the text file named "helpmapBaseUrl.txt" in folder:
C:\Program Files\Common Files\Adobe\Help\en_US\AfterEffects\9.0
Open this text file.
You'll see the original help url as "http://help.adobe.com/en_US/AfterEffects/9.0"
Change this line to:
"file:///C:\Program Files\Common Files\Adobe\Help\en_US\AfterEffects\9.0\index.html"
(There is no end-of-line or carriage return again. Write all in single line. You can copy from above lines, without quotation marks of course.)
Save the text file overwriting original. It's done for After Effects.
You can reach every help subject on help menu instantly from your hard disk now.
I showed the way for Premiere Pro and After Effects. But you can use same method for other CS4 applications if you want.
One last note: I supposed your applications on standart "C:\Program Files" main folder. If it's not, you have to change the paths according your main installation path.

Change chm help file location in SBO

Hi,
I have a problem in SBO where the help file location for when I press F1 in SBO is using the wrong server name and I need to update it. I can see this via Top Menu > Help > Help Settings. Now I can't see where I change this.
Thanks in advance.

Hello,
I suggest to resintall SAP B1 in your server, and do not forget to install help file. After that, repeat the step to activate the help file in the help settings.
Rgds,

Downloadable help files

Anyone know where version-specific Illustrator, Photoshop and InDesign help files are gone to? I keep being taken to a browser window with CS6 info only (as far as I can see).

David,
That's NOT the way it's working if you've installed CS6. I just tried it on two of my Macintoshes.
I launched InDesign CS5.5, still installed on these computers. I chose Help > InDesign Help.
It launched the virtually useless AIR application, then when I switch to my browser it displays the same "InDesign Help / Help and tutorials" that CS6 displays. It does NOT show the CS5.5 Help.
You have to go through the steps I described before to find the old Help PDF files.
But beyond that, here are my main complaints:
(1) I checked through a couple sample sections of the InDesign Help file (which I know best). It's much harder to find information in the new system. The nice bookmark system in the old file has been "simplified" so you can't find topics:
CS5/5.5 PDF Help had hierarchies of topics, making it easier to find what you want:
In CS6, only top-level categories are shown:
(2) For no reason, Help topics which were logically arranged before were edited to make it more difficult to find the most important information. For example, regarding the Printing topic, what most users want is what the settings in the Print dialog do:
In CS5, this was placed first:
In CS6, the topics are jumbled around as shown below. The first thing is Trapping and Creating PostScript and EPS files (technical topics almost never needed any more). Other trapping topics are put at the bottom of the list. "Printing document" (what most people want is 2/3 of the way down.
(3) Total misinformation is provided. If you go to Exporting and publishing > Export content to EPUB, the material is totally wrong. It's a description of EPUB export in CS5.5 NOT CS6. The options were totally moved around and new options were added which are not shown.
(4) Information is dropped from the PDF. An example would be "document templates". This is an essential piece of information for a beginner to know. To get to that information, there is a cross-reference to an online help file on Document Templates. Why isn't this included in the PDF file? It's not like you're paying to print a document. There's no excuse for excluding essential information.
(5) The PDF files are much easier to work with and don't require you to be online to view them. It's very hard to find the PDF files as noted above. In the earlier Help system there was a clear link at the top of the Help page to the PDF file. Now no one will find them.
(6) Similar problem with getting to the previous version Help files so you can help someone who is using a previous version.

LR4 Help File Wrong

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