LR5 installation and first use

i have bought LR5 and have installed it on my PC. the icon shows up but when i click on it, it asks me if i want to download the free trial version. i can not seem to be able to access the complete version i purchased. can someone help me?

Usually, if you are having serial number issues, it is going to be something you need to contact your vendor for. Start by contacting the store/site where you purchased the software from and see if they can assist you. If they can't, you will probably have to contact Adobe for help. This will walk you through the process with Adobe--Find your serial number quickly. One other thing, some of Adobe's boxed software comes with an unlock code rather than a serial number. You have to create an Adobe logon and then exchange the unlock code for a serial number. I ran into this when I purchased Elements. The process was further complicated when, as it turned out, the store had sold my particular copy to another customer who later returned it. The store could only unlock it once so I had to return mine for a second copy that the store had not already informed Adobe about the sale. Try the link and see if it helps. If not, you may have to contact the store regarding serial numbers/unlock codes (though my copy of Lightroom 5 did came with a serial number but i purchased my disk through Adobe so I can't be certain how retail copies are handled.

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