Lumia 720 glass scratched.

My Lumia 720 fell off my hand from a height of two inches, on it's screen and there wre two scratches, about 2 inches long. when i run my finger on the screen I can clearly feel the scratc, and when I view images and videos, I can clearly see the scratch. My phone is less than 3 weeks old as of now, and I'm fuming here..
what do I do?
Solved!
Go to Solution.

The glass on the 720 is only scratch resistant, not scratch proof.
Your real options are:
1. Claim on any insurance policies you may have.
2. Contact Nokia to see how much they would charge to replace the glass.
3. Contact the retailer to see if they are willing to swap or fix it.
4. Learn to live with the damage and take it as a learning experience. Also consider cases and screen protectors to help prevent further damage.

Similar Messages

  • Lumia 720 glass breaks after first fall from 10 in...

    To my sheer HORROR,
    My new Lumia 720 slipped outta my hands, landed on my lap, and then slipped from there too, to fall on the floor. The glass was cracked severly.  Even then, the phone is operational, the MIC is off and the phone is not connecting to the PC, although charging is working.
    This is a serious design fail from NOKIA who are known for there Product Durability. Most of my previous phones were NOKIA (3310, 1100, 6630, lumia 900) and all have faced many falls but this phone (lumia 720) disaapointment.
    Its not even a month old, and I rush it to the nearest NOKIA care centre. (previous visit was after 2 days of buying and a software error while updating). the NOKIA care executives were friendly, but were asking me to burn my pocket (not just a hole) and shelve Rs.8500, for the screen and glass assembly. I was bewildered. Hence i took this to the internet. Lot of reading and back and forth made me realize there is a faint hope in this scenaio. The Nokia care people are happily showing off other lumia 720's with broken screen to me as if they are laughing "look you moron, there are other idiots too, who bought this phone." 
    Following are my finding on this issue:
    The repair cost ismore than half of the cost of the phone.
    The damage with such a minor fall, is still my reponsibility as NOKIA warranty policy will consider this as a ACT of GOD (or the customer),
    This site provides the digitizer assembly seperately for just $15. that means the actual damge done by me should not cause me more than $20 yet I am being asked roughly $140. that is 7 times more than the actual damage.
    I want to ASK NOKIA here, is this  how they are trying to mint  money from the customers. The reason I opted out of Apple, or Samsung, is beacause of our believe in Nokia. But this time it has failed me.
    Hello NOKIA, can i file a lawsuit againt you.

    kumararjuns wrote:
    same problem with me... fell down from my bed n now its craked.. couldn't believe a mere call like that could break the so called goriilla glass.. the phone works though.. lost the belief i had in Nokia..
    Mentioned HERE too .. so where will you go now ???
    Finally its a Glass. Its high Scratch resistant ..so leave aside breaking, it MAY get scratched too thru' abuse ..

  • Gorilla Glass in Lumia 720 but not in 820 - how po...

    Nokia, how it is possible you used Gorilla Glass in Lumia 720, but higher model - Lumia 820 does not have it???
    Is this joke???
    Solved!
    Go to Solution.

    Maybe check first what is under "Contact Us" link on Nokia support site????
    1. Facebook link - I do not use
    2. Twitter link - I do not use
    3. Link to this forum. So I came here directly from nokia support link on Nokia.com under support for lumia 820
    Did YOU read guidelines from link you posted??? I see not!
    So couple of quotes:
    "Here you can discuss Nokia products and Ovi services" - I wanted to discuss product, so this is correct forum!!! Was I expecting my screen will be replaced for gorilla??? No! Just wanted to discuss!!!
    For sure you did not see this point:
    "4. Show respect. Please ensure that all of your posts contribute to the supportive atmosphere of the board. "Flaming" or disrespecting other board users is not allowed. For more specific information on what Nokia considers disrespectful or inappropriate, see below. "
    You wrote @simply because the 820 is not associated with a 'gorilla' does not make it inferior to lower models@ - IT DOES. Gorilla is known as scratch resistant, tough glass. This place these screens much higher than others.
    Now, show me any OFFICIAL nokia statement that glass used in Lumia 820 is scratch resistant or is anyhow more resistant for damages than any other glass??? Somehow I cannot find official statement. So all other statements are rumours only.
    This is link to official Lumia 820 spec:
    http://www.nokia.com/ie-en/products/phone/lumia820/specifications/
    , somehow I do not see any statement that screen has improved resistance.
    "The forum team includes technical experts from Nokia, who monitor their respective areas on the forum. Their main task is to make sure that the right people at Nokia know what is discussed here, but they may also participate in the discussions and publish information from Nokia about the issues discussed here. They are labelled as "Technical Experts" and bear a Nokia logo."
    So not only user-to-user but also user-to-nokia experts that are able to place official statements and explanations!!!
    You should watch your mouth before placing these kind of statements @another whiner. having limited knowledge can be a bad thing. having no knowledge at all can be embarrassing.@.
    Pretending you are smart doesn't make you smart at all. It is only your imagination.

  • Lumia 720 screen cracked

    Dear Nokia Support team,
    couple of questions on Nokia Lumia 720
    - does the screen crack after falling from 3 ft given it is made out of gorilla glass?
    - can this be covered in the warranty? my device is just about 8 months old, and performing quite well, but this screen crack has not been a pleasant user experience
    Look forward to hearing from you
    thx

    Hi, this is mainly a user to user trouble shooting forum, but employees might drop by - however there's no guarantee.
    However, I can answer this for you. Gorilla glass are not crack/shatter proof. Gorilla glass are tougher against scratches, but not even scratch proof.
    So with the right speed, right angle and right surface it will break when dropped.
    Cracking your screen from dropping it will not be covered by warranty unfortunately. You will have to pay for a repair/screen replacement.

  • NOT GETTING NOKIA LUMIA 720 LCD DISPLAY

    Sir
    I have approached Nokia Care(now Microsoft) in Bhubaneswar, Odisha, India.
    I have approached 3 Nokia Care centers, but no one was having the glass of Nokia LUMIA 720.
    I have also asked them, can I give order to get the glass replaced? They directly told me a big NO.
    Now, as a customer, I have to use the phone.So, I want to get advice how can I replace the broken screen?
    Thank you

    The 720 has been out of production for some time, maybe there is a shortage of parts. The best thing to do is call the netional support line, explain your experience to them, and ask if there is anything they can do to help. Call (area code) 3030-3838, I assume the number hasn't changed.

  • Nokia lumia 720, horrible service. Demand refund ...

    Need your help!
    Ref: 1-14870426163 [SR# 1-14905564118]
    Big issue with Nokia Lumia 720, people calling can't hear a thing.
    It has been 9 days since I raised this request and a month since I first turned my phone in for service. Completely frustrated with your service. I demand that you take  back the phone and refund and compensate me for the inconvenience you have caused me.
    My email to Nokia care ....
    I purchased a new Nokia Lumia 720(Serial No: 357297054233805) from Croma in Bengaluru a couple of months back. Within two months of purchasing the phone, there was an issue with the ringer. When someone called, I would hear no ringing at all. When I played music on the speakers, there was no sound. I didn't expect this in the least from such an expensive Nokia phone.
    When I gave the phone to Nokia Care centre in Bengaluru (Ms Silk Technologies Marathalli), they fixed the ringer the next day, but managed to get scratches on the back panel and introduced an issue with the volume controls. Now even when I reduced volume to 0 sometimes I could still hear the music play on the speakers or headphone. After having waited an hour and a half, they asked me to leave the phone with them saying they will replace the back panel and fix the volume issues.
    I had to go back multiple times to Nokia care, leaving my phone and being without a replacement handset for days.
    I had called the Nokia contact centre number and raised an issue and requested that you replace the handset. However after days of patient waiting, the response from you was dismal.
    Ms Silk Technologies (Nokia care) called me the other day to inform that the phone was fixed again. They couldn't tell me what had gone wrong or how the issues were fixed. They simply said the volume issue is fixed and the back panel is replaced.
    When I reached the centre, I had to wait for an hour again before they handed me the phone.
    They had replaced the volume panel to fix the volume issue.
    However, instead of replacing the back panel, they had replaced the touch screen instead!!!
    Why replace a good, original working touch screen???????
    They then asked me to wait and proceeded to replace the back panel.
    When I tested the phone again, I found that there was a defect in the touch screen they had replaced.
    They made me wait some more time before replacing the touch screen again. I don't understand why they replaced a good touch screen in the first place.
    Again I could detect faint marks on the back panel where they had tried to remove the touch screen. They told me they have to manually lift the touch screen from the back panel and that only your factory had equipment which could neatly detach the touch screen from the back panel. What nonsense is this!!
    While waiting at the service centre, I managed to speak to quite a few people around there who had issues with Lumia 720 phones. Clearly, you have some major issues with this handset.
    It was quite late in the evening before I was finally handed the phone.
    Please note, I now have a phone which is not even a couple of months old but which has the the following parts replaced
    -. ringer
    -. touch screen
    -. back panel
    -. volume controls
    Clearly this was a faulty piece that was sold to me requiring replacement of so many parts. Instead of replacing all these parts Nokia should simply have replaced the faulty handset.
    However I still decided to take the phone.
    Next day when I started receiving calls, people calling me complained they could hardly hear me and I could hear a good amount of static noise. I had to speak up real loud or even call them back. Further after some time, I was not able to hear anything when someone called. Can you imagine my horror.
    Somehow after restarting the phone, I was able to hear when someone called. However people are still complaining sometimes they can hardly hear me and I continue to hear the static sound.
    I'm completely frustrated at this point. I complained to Ms Silk Technologies and their response was that I leave the phone with them again.
    Thanks but no thanks, I have been running behind them and you since 3rd Dec. I can't afford to waste more time running between work and nokia care.
    The decent thing for Nokia to do at this point is to refund my money and take back the phone.
    I'm completely frustrated with this experience. I had expected a much more robust phone from Nokia, alas that has not been the case.

    Unfortunately it is not possible to handle refunds or complaints via this forum. You need to contact Nokia directly in your country and submit a complaint about the service you received from the care centre.

  • Echo in lumia 720

    Its so bad. I purchased new Lumia 720 only 6days back. Its having the echo problem. Its very disturbing. And the nokia care people are clueless about this. They don't know wat to do. They have charged me Rs.2300 extra than the flipkart for tha handset and accessories.

    At last I got the replacement. Refurbished handset. I understood the meaning of that when I saw the small scratches on screen. But i accepted it as i can't wait one more month to get it rectified again..
    Now I'm trying to sync my windows mail to this swaped set. but it shows error.
    i changed password in system but still i'm not able to access the account...
    will i lose all the contacts and photos??
    please help

  • Scratchy sound in lumia 720 during call

    I have bought brand new Lumia 720 two weeks back. Everything is perfect except I used to hear scratching sound while speaking. Signal strength having no problem. Otherside person can hear me crystal clear. No call drop happening. My Lumia is amber udated.
    if I use head set or Bluetooth, soound is clear and crisp. I have cut the mini sim to micro sim. Is this because of that or any hardware or software defect. Please suggest

    In  my  case  It  gives  scratchy   sounds  if  there  is  a  background  noice    in  the  background  of  person with  iam  speaking  through  out  the  call  ..other  wise  sometimes  it  will  give .i  tried  with  other  carriers  micro  sim  also.Today  I  visit  the  nokia  care  and  gave the    handset  for  the  ear  piece replacement.  

  • My Lumia 720 Screen is Broken

    I purchased a Lumia 720 phone less than a month ago, sadly, my phone fell, and the outer glass screen is shattered. The phone still works very well, the screen is still as esponsive and sensitive. I will like to know where i can have it fixed (can it be any care centre?) and the price if possible. i will kindly appreciate a speedy response as I am about to travel and I use this very excellent phone for video confrencing.
    Thank you.
    Solved!
    Go to Solution.

    my lumia 720 falls fom approx 5 ft a couple of days back and its screen was dreadfully broken. i went to nokia care they informed me of non availability of screen at the moment now they are going to intimate me for the same.
    secondly i talked to them about the reselling of my set they told me they will take it for just 3k for my approx 18k cell with a wrongly designed rise up screen.
    next one is that there is no official case launched by nokia for this issue yet.
    these cases of screen are rising, its not possible to handle with care every tym esp. when you have a lot of other important issues with you.... what i mean this set has got NuLL durability...
    i just need some pragmatic solutions for this...

  • Problem with store app, lumia 720

    hi
    i bought lumia 720 few weeks ago, and because i can't download apps from the windows store directly (cuz i'm from syria), i have to download them to the laptop then move them to the SD card, and later open the .XAP files from the store app.
    the problem is that THE STORE APP ISN'T WORKIING, it keeps saying "service unavailiable right now. Check back in a little while".
    so now i can't download any thing on my lumia and this sucks
    plz help..

    Hi, Adeptbe. Thanks for posting your concern on our community. Does the issue occur regardless of the connection you are using? Does the date and time of your phone are properly setup? Check it by going to Settings>date+time. Also, try checking if the Microsoft account on your phone is syncing properly. Do it by going to Settings>email+accounts>press and hold Microsoft account>sync. If you encounter any error message, you may check it in here: Common Windows Store error codes. Let us know if you need further assistance.

  • In Some part Touch is not Working in Lumia 720

    I got my lumia 720 three months back.
    It was working fine.
    Suddenly day before yesterday my 3 touch keys(back,search,windows) didnt work.
    So i reset my phone.
    And after that i found that, From bottom to about 2.5 cm touch is not at all working throughout that area.
    Please help me.
    After reset two options ll be there. Emergency call and get started. M not able to select any. Because it is within that area where touch is not working

    What reset did you perform? Is this by going to Settings > About? Did you also try to press the down volume and power keys together for 10-15 seconds?
    If the touch screen is completely unresponsive, sending the phone to a Nokia Care Point is what I'd suggest.
    http://www.nokia.com/global/support/locations/

  • Nokia Lumia 720 four times at Nokia Care within 5 ...

    Dear Nokia people
    I purchased Nokia Lumia 720 for my daughter SHREYANKANA DEEPT on 24 may 2013 bearing IMEI no. *************** from Ranchi Jharkhand. SHREYANKANA is continuously complaining following: 1) in low battery condition phone gets hanged and doesn't on even after long charging. 2) phone has been repaired two times at Nokia center one at Surat next at dharamshala but the problem still persist.3) phone gets hanged up frequently. My daughter is fade up of this set and suffering a lot on issues of her study. The phone has been again given to Nokia care, one touch communications, west Patel Nagar, Delhi 8 with job sheet no. 112433527/131012/11. A telephonic complaint has also been made on 30303838 on 12.10.13 with complaint no. 1-14752735177. we request to replace the handset by another model of Nokia. I am ready to pay the difference money. Mk Verma 
    Moderator's note: The Post was edited. We encourage you to post your message only once. IMEI number was removed as well. It is unwise to post personal information in this community.

    hi mate, in this case you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

  • How to clear temp file in nokia lumia 720

    hi last one month i am using nokia lumia 720. internal memory is very low bcs of installing app so i need to clear temp files in internal memory pls help me for this issue
    Solved!
    Go to Solution.

    Have you tried Lumia storage check?

  • My Lumia 720 theme is not working after Amber upda...

    Hi,
    Today I updated my Lumia 720 with amber update . I got all the new feature like Glance , color profile etc. but now theme color are is not working. On change of theme color, tiles color is not changing. Tiles are always in black color.
    I am also not able to set lockscreen image it is always coming blank black screen.
    Please suggest.
    Solved!
    Go to Solution.
    Attachments:
    wp_ss_20130930_0001.png ‏74 KB

    try a soft reset by pressing volume down + lock keys until your phone vibrates.
    The silence will fall

  • My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

    My NOKIA LUMIA 720 -Screen freeze..Automatic fast screen touch working without my input
    Since yesterday, i am facing this issue. Its 1 month old mobile.
    Today i scared alot with my phone working, because my lumia 720 home screen is automatically working with out any of my input. i had seen 3 to 4 times, it struck off all once and it stands on Calculator screen or messge inbox scrren.
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    What if, any of my images or personnel files went to a wrong person.
    Please suggest any of you, what to do  now.

    M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

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