My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

My NOKIA LUMIA 720 -Screen freeze..Automatic fast screen touch working without my input
Since yesterday, i am facing this issue. Its 1 month old mobile.
Today i scared alot with my phone working, because my lumia 720 home screen is automatically working with out any of my input. i had seen 3 to 4 times, it struck off all once and it stands on Calculator screen or messge inbox scrren.
Some times, it automatically asking for deletion of contacts & it is asking for link of contacts to one another & it is automatically going for a new message and asking for some file attachment addition.then i feared alot and i switch off the phone immidiately.
What if, any of my images or personnel files went to a wrong person.
Please suggest any of you, what to do now.

M too having this problem.. tried soft/hard reset but no use.. updated every system and app still no use.. I dont even droped my phone that could be the cause of this f*****g problem. Now the down touch not working. but after 5 to 6 hrs of rest it started to work insanely like you said. I cant even use my phone and sometimes the call been ended coz of this stupid problem -_-"

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Lumia 720 screen freezes

I am facing a touch problem on my nokia lumia 720. it freezes the screen when i press power key it gets back to normal. I have already hard reset the device. but the problem happens randomly so i cant show to nokia care representatives.

hi mate, in this case you still need to get it checked out at Nokia Care, as they are the only ones that can assist you in this instance.

Lumia 720 screen freeze

Hi my new Lumia 720 sometimes freeze up and only way out is a reset..... Any tips please? Is this a known issue? Is there any fix update planned to be released?

Hello Musica,
Thanks for the Prompt Reply.
I'll explain in neat how this happened.
OCCURENCE 1: The first day
1. I purchased my mobile on April 20'th, which is just 2 days after it was released to stores in India.
2. That day night i just tried Wifi, contacts, people hub etc and was going well till then.
3. I wanted to change brightness settings so, i was checking auto, low, high etc. I set it to Low, Then Locked the phone using the button on the side. After a minute i wanted to open up the Camera by pressing on the shutter button (when the phone is still in the locked condition). I did not see any camera opening up. I then tried to Unlock the screen and it dint. I tried almost everything, volume up, down etc.. nothing happened.
I tried to connect the USB cable to the Phone and access it through laptop, and gracefully i saw that the folders appearing on the browser. Hence i confirmed that the phone had power supply and some part of it is still running.
Please note that this just happened as i said 1) change screen brightness - changed few times between options, and finally settled down to Low 2) Locked the screen 3) Tried to Open camera by press and hold Shutter button of camera. -> Thats it after that i was not able to see anything on the screen.. The screen was clear Black and even the windows and other two icons below did not glow for any operation i did..
I had to reset the phone to get something on the display back again.
And clearly to say that - This Problem is not re-producible in the same way again.
OCCURENCE 2: 4-5 days later(This time luckily i dint want to restart, plase read below)
1) I was in the "settings" menu searching something on the settings. I think i set the wifi on and came back to the settings main view.
2) assuming wifi was on, i wanted to go back and open browser, so i press the back key and nothing happened. Still the settings menu was showing up.
3) So i thought it was stuck and tried to click something on the settings. Neither a touch nor any sort of selection was not accepted. instead the screen Freezed in the same Settings menu.
4) NOW, i just randomly tried few moves on the screen just to try wake it up. And i found a glimpse of LOCK SCREEN coming down from the top (i think) in a slow motion (unusual than the normal appearance).
5) Now i have the lock screen infront of me, and i slowly slide it up as usual. The phone was unlocked and then i had the settings menu there which now resumed working.
This was strange to me as a Software Programmer to realize why the lock screen appeared on the fist place and why was the settings menu first was not responding.
Please note that this time i dint have to restart the phone luckily.
OCCURENCE 3: Seven days later after the purchase
1. Installed photosyth. Took a photosynth capture
http://photosynth.net/view.aspx?cid=0b887c2e-aa42-4491-9c60-4d0fd43e6356
2. If you see this photosynth image, in some place you will note a Green Color like coating sort of a paint on just the left of the church View. It sort of covers the leaves like a thin green Film.
3. Please note - that was the last frame i shot in the Photosynth lens before i continued to stitch.
4. Stitching complete and the image was just as you see in the above photosynth Link.
5. After this i wanted to use camera normally, and when i do so, i see everything as "that green color" which appears in the photosynth image that i mentioned. i closed Camera and opened it again from the start menu, and NO... Still it was the same green. I wasnt able to see any objects that i aim. Fully green.
6. Left with no options, but in a hurry to take a picture, i had to restart the device..
These are the just three occurences that i had during these 10 days after purchase.
I tried hard later on to test the device by trying the same things, but never happened. I am particularyly bothered ONLY about the issue 1 & 2. Third issue is definely because of PhotoSynth causing something. May be it didnt flush anything out of the camera buffer memory.. or dont know what exactly made that green there in the image and later on the full viewfinder...
The device otherwise works exceptionally well and hence i dint want to immediatly go and check with Nokia Care, because the problem was not perfectly re-producible.
==> What do you think? I certainly feel that it could be a software issue with 1 & 2?
1) Would you be interested in some logs in case the issue occurs again?
2) If the issue occurs again, and i just take the phone immediately to Nokia Care, should i suggest something to them on Your behalf so that they dont try to diagnose something wrong? Because if they reset it, reproducing the issue is hard.
3) Do you think i would need to ask Nokia Care to run any diagnostic tests for "this specific issue"? Do you have such a test available & instructed to all Nokia Care Engineers?
Please suggest. Rest all things in the phone are fine and its absolutely smooth. Even if i exchange, i dont have guarantee / rather convinced that this issue will popup again in the new phone (if at all). So i want to know the root cause before i exchange so that it does not appear again in the new phone.
Thanks,
Binny.

Nokia Lumia 720 screen has black patches within on...

Hi,
There is a major concern in the case of my Nokia purchase with respect to the below issues
1) Quality of product
I bought my Nokia Lumia 720 from an online retailer and in a week, I discovered there is a black area on the screen which became very obvious in the white backgorund (I couldn't notice it earlier because Windows mainscreen uses colored tiles on black background). Please see the picture attached.
Just in a week ? Or maybe it's a manufacturing defect
2) Quality of Customer service level and support
I reported this immediately to the Nokia Customer care through an email and they asked me to take to the customer care centre. I wrote them stating my concerns and if I can get a replacement. They didn't discuss it and just asked me to visit the Nokia Care.
Having submitted it at a service centre in Bangalore, India, they were clueless about the issue as it was their first experience with Nokia Lumia 720.
They concluded that the battery has bulged and they need to further investigate. And they tried to put blame on me assuming I might have put the device in water, over charged it or if I fiddled with the battery
I've not done any of the above and I told them, for users the battery is not removable
They argued that it is possible to remove because they could remove. I told them, fine but I haven't
They informed me they'll update me.
Only after I enquired two days later (they haven't bothered to contact me), they have sent the device to the headquarters in Delhi and will take 10 days minimum. And I'll have to pay for repair
Pay for the repair ?
What I can't take it is they told there would be an amount charged for the repair.
3) Fairness of treatment / Customer satisfaction
It's been one week since I purchased the mobile, I'd sent out my first email bringing up this issue. I've paid full money to purchase this. I've already informed that I have not taken my device near water or over charged it or dropped it. It has been a very normal usage.
I've co-operated in every possible way. And if the device is found damaged in a week, shouldn't it be replaced ?
I had raised the same concerns via email but I've stopped getting any response from email specialists at nokia care after an initial reply.
I'm worried because there is a similar description of the issue in the following video and the person got an immediate replacement
http://www.youtube.com/watch?v=pYsK0c-wXvI
Since I bought it from an online retailer, I had no option but to visit the Nokia Care.
I'm feeling like a fool as I purchased a Nokia in 2013 much against the popular opinion of getting a Samsung or an Apple.
Will I get a replacement ?
Attachments:
Black Patch on Nokia Lumia 720.jpg ‏876 KB

Hi
I got a Nokia 720 on contract and within a week the phone went into a reset then went blank - dead. It was replaced and agin in one day it went blank - dead.
Also within a week all the data had been used up and no idea why. Fortunately virgin replenished the data limits so this must have happened before.
So far I am thingking it is a heap of junk.
Any Ideas?

Lumia 720 Screen Freezed

Hi,
I am also facing the screen freezing issue, i have also tried the below solution for 5-6 times but still my phone screen is not working.....
Press and hold the Volume down and the Power button simultaneously for 10 seconds. After doing this my phone restarted but still screen is not working and unable to do anything on my phone.

I presume by freezing you mean the screen is not working at all. Do you think the phone is otherwise working but the display just isn't coming on? I think perhap it might be a hardware issue and you should get it checked out at your local Nokia care point.

Nokia Lumia 720 screen hooked

What can I do. I have been having difficulty calling with my Lumia 720. The screen will just be stuck. I could neither scroll up or down, until I remove the battery and start all over again. This is getting embarrassing for me. I need an urgent response on what to do. My likeness for the phone is weaning.

Next you remove the battery, leave it out for at least 10 seconds and see if that helps. Does it still happen if you remove the sim? You could also try resetting your phone. Be sure to backup your data beforehand.

Nokia Lumia 720 Screen Problem

Hi,
My 720 Lumia keeps blacking out randomly from hours on end before the screen is back up and runnign again. During this time though the phone is still on and I get texts and calls ook, but the screen is still not on. I tried the restart method to reboot the phone but ut didn't work. I can hit the lock key and the home, search and back buttons will still light up.
I've not a clue what is wrong with it. Any ideas?
Sláinte,
Pendtoni93

Hi, Pendtoni93. Are you still having this issue? When you said 'restart method', did you press and hold the volume down and power keys together until the phone vibrates and starts up?
Is the software of the phone updated? What's the current Firmware Revision number of the phone? Is 'Lumia Black' displayed under Settings > Extras+Info? How about the system apps? http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
If no, please go to Settings > Phone Update to manually check for it. Ensure that the internet connection is active. Verify this by searching via Bing or browsing via Internet Explorer of the phone.

My Nokia Lumia 720 screen has been broken :(

Accidentally it fell down from around 3 ft height. Only the screen is broken. Rest everything is working fine including touch response at the severely affected areas (search button). But the Nokia care people are telling to replace the whole screen (inner LCD also) which will cost around 7,500. what the **bleep** is this! Plz help me out in this.
Waiting for your quikest reply.

Henryneo wrote:
Ajay,
So i dropped my nokia 720 2 days ago and my screen got broken but everything works. this replacement is it a one day thing? Can i wait to get it same day and what is the nokia care contact number.
Thanks
Depends upon the availability of the spares and the Repair jobs a Service Centre have at hands. You may search the nearest NCC thru' THIS or click on 'Nokia Support' tab at the bottom of this page..then click 'Contact' at the bottom of the page that follows..and finally 'Contact Support' to reach different channels thru' which you can contact Nokia and ask ...

Nokia Lumia 720 screen cracked =(

Kinda disappointed.. Thought it would be a lot tougher and it was just brand new.
Can it be fixed? Can the screen be replaced? Please someone reply, I'm really unhappy about the situation. I live in the Philippines BTW.
Solved!
Go to Solution.

Sorry to know .. But Yes, it can be fixed. Contact your local Nokia Care for more details on the cost ( as it will not be covered under warranty) as well as availability of the parts..

Nokia Lumia 720's Camera Is Not Working Properly

I have a nokia lumia 720 phone.
Os- WindowsPhone 8.1 cyan
My phone's camera is not working properly.
Sometime the camera closes automatically.
And some pink lines appear in the screen.
Sometime camera don't open when press the camera key or click camera app.(it just opens and closes)

Hi. After updating the device to Lumia Cyan, did you also update the system apps? If not yet, please scan the QR codes found on the below link:
http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Aside from the built-in camera, are you also experiencing the issue with the other lens apps? Also, please confirm. Did this issue arise after updating the device to Lumia Cyan?
If you have updated the system apps and the issue is still present, try resetting the camera settings of the device. Go to Settings > applications > photos+camera > reset camera.
If you have identified that the issue also happens with other lens apps, try pressing and holding both the volume down and the power keys for 10-15 seconds. The phone will vibrate. It will restart afterwards.
Keep us posted.

Known Issue in Nokia Lumia 720 - Virtual keys stop...

Hi Nokia lumia 720 bottom virtual keys stops working after some time.............. only solution is to replace screen which costs 7000.... Is there any permanent solution? pls help

Did you try any troubleshooting steps ?
1.Simple Reboot
2. Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). - All data will remain intact
3. Factory Reset : settings-->about-->reset your phone - Data will be erased and phone will need re-setup from start
4. Nokia Software Recovery Tool - Data will be erased and phone will need re-setup from start.
If nothing from the above solves it, it's an Hardware issue that needs to be attended by Nokia care technician... which may lead to a spares replacement.

Replacement of 3 days old Nokia Lumia 720 manufact...

Nokia dealer sold me damaged mobile. I submitted my new device on 28th august for replacement to nokia care center but after 14 days they call me saying that my mobile is repaired. But i specifically said in complaint that i don't wan't my new device to be repaired, i need is replacement. I purchased it on 20th august & since 2nd day it started hanging that too continously & was unable to use it. On 23 i Visited nokia care center for replacement but they sais that it is just software problem. But they didn't got updated software so, they told me visit another nokia care center because we have two nokia care center in our city. but the working hours were about to finish. I visited them on monday i.e. on 25th august & they did software update. On the same day i found that problem was still there so i visited them back on next day but they didn't logged my complaint & kept my mobile without providing any job. They said to me that they want's to use my mobile so that they can see problem on their own. On next 27th they provide me new job sheet no. & took my mobile. & on 28 i logged another complaint on live chat for replacement & told them the whole story. & after that what happened i told you above. Please help me i this regards as soon as possible because i am using borrowed mobile which i have to give back soon or else i don't have any mobile to contact with. please help me...

Im sorry I dont know how to start a topic, hope you all dont mind but really need advice.
My boyfriend bought me a Nokia Lumia 720 for my birthday 6th of Sept this year. I had it only a week and when I dropped it and I smashed the screen. Instead of sending it nokia, I completely did the wrong thing and brought it to the local repair shop as I thought it would be done there and then and so the story begins.
The technician had a look at it and quoted 50 to 60 euro for a new screen as the LCD was still working, I said fine so he ordered the part in and let me use my phone till it came. Week or two later brought it up and he said it would be fixed within the hour. I came back only to be told he had trouble getting it apart and it would not be ready till the next day.
My boyfriend went up to get it the next day and he was told there was another problem, the screen and LCD were fused together so the technician said the part he got was no good that I need the two of them together and would be bout 90 euro. As the phone was in a million pieces I kinda didn't have a choice so told him that was fine and go ahead to order it.
Another week or two went and I got a phone call to say he could not get the part he wanted so he had to order the hole front of the phone and it would be now 150 for parts and labour. I gave the extra money as I was really fed up and just wanted my phone back that I barely used. I waited and waited and the part finally arrived around the 24 of Oct, I know because I was fuming it wouldn't be ready as I was going to England on the 27th Oct.
My boyfriend was in touch with them while i was away and it was suppose to be collected on the Saturday the 1st of November.I was really excited as I was coming home that night to my fixed phone but again it didn't happen.
The technician told my boyfriend (after staying an hour or so and been back and forth to the shop) that it was still calibrating and wouldn't be ready till Monday. Monday came and as I was working my boyfriend collected it, I finally had my phone but alas it was too good to be true. The camera was not working and when I got my boyfriend too ring me (when he was beside me) I could not hear a thing. On the Tuesday morning he brought it back and told him the issues, the technician was full of apologies and said he would have another look, he updated or restored the phone and told him to bring it home and when it finished what it was doing everything would be okay.
After the clogs on the screen went off I tried to switch it back on like the technition said but it never did, I even tried charging it but it was like it was dead nothing happened. I went straight back to the shop put it on the counter and told him to fix my phone that what ever he did its not working at all now. Again he was full of apologies and said he would take it home and see what he can do. My boyfriend rang a couple of days later and the technician said he is going to order a camera piece for it, I said I was not paying for it as the camera was working when we brought it up, he said he would "take the hit for it" and it will be 10 to 24 days delivery.
I rang and talked to the manager saying I wasnt happy, he was also full of appoligies and said he would have a look at it for me also. Never heard anything more from him like I was supposed to.
I got a phone call yesterday 2nd of January and the technician said the camera part was put in but it is still not working, he said there is nothing really more he can do. Im so upset because it was just a cracked screen everything else was working.
Long story short nearly 3 months and 150 euros later my phone is worse off than I left it in.
I need a little advise in what to do if he tries handing me back a broken phone. I am going to go to citizens information for legal advise but I also need some technical advise on this issue. Could it have been a faulty phone? Is everything that he has said about the parts true? Could he have broken the speaker and camera when he was trying to get the phone apart etc.
Sorry for the length of this, and if you could get back to me with some advise I would really appreciate it, thanks

Lumia 720 screen cracked

Dear Nokia Support team,
couple of questions on Nokia Lumia 720
- does the screen crack after falling from 3 ft given it is made out of gorilla glass?
- can this be covered in the warranty? my device is just about 8 months old, and performing quite well, but this screen crack has not been a pleasant user experience
Look forward to hearing from you
thx

Hi, this is mainly a user to user trouble shooting forum, but employees might drop by - however there's no guarantee.
However, I can answer this for you. Gorilla glass are not crack/shatter proof. Gorilla glass are tougher against scratches, but not even scratch proof.
So with the right speed, right angle and right surface it will break when dropped.
Cracking your screen from dropping it will not be covered by warranty unfortunately. You will have to pay for a repair/screen replacement.

Armoured Case for Nokia Lumia 720

Hi
I've recently been given a Nokia Lumia 720 to use a a work phone and last week I leaned over a desk and cracked the screen. My colleague cracked his a couple of weeks ago. I've been given a replacement, but told if I break it again, I'll have to pay for it. I'm now afraid to use the phone as it seems a bit fragile, even with it's rubber case.
My wife has an Otterbox for her Ipad to protect it from the kids. I've scoured the internet, but can't find anything similar for the Lumia 720. Are there any armoured cases available for this phone?
Cheers

You could use one of those leather type cases with a front flap. They will offer all round protection. Usually the longer the phone is on the market, the more choices you will have. It also does no harm to contact manufacturers such as otterbox and let them you you are looking for a case. Might just push them into releasing one sooner.

Lumia 720 screen retain impression of last visited...

Lumia 720 screen reatain impression of last visited page (if the I keep my screen turned on and keep the last visited page open for 3-5 minutes). The impression slowly disappear after 5-10 minutes if I switch to different page. Is this normal, because I have never seen something like this with any other phone?

Had the exact same problem with my Lumia 720 screen — the tiniest conceivable crack in the corner, and terrible screen jitters predating that. Went to Nokia Care and they told me the same thing they told you: broken, therefore out of warranty. And they quoted a fantastic price for part replacement. They wanted to replace the LCD and the digitiser. What I've been told to try, and I will just now at an independent repair shop (regardless of whether it voids the warranty, of which there's four months left), is to replace just the digitiser, because the LCD itself appears to work fine. This is much cheaper. Will tell you if that works — but in the meantime, what did you do with your 720 ultimately, and did it work?
Thanks.

My NOKIA LUMIA 720 -Screen freeze & Automatic fast...

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