Lync 2013 (part of Office 365 Click to run package) Crashes at startup.

Faulting application name: lync.exe, version: 15.0.4675.1000, time stamp: 0x54629b81
Faulting module name: KERNELBASE.dll, version: 6.1.7601.22616, time stamp: 0x5315adc5
Exception code: 0xe06d7363
Fault offset: 0x0000c44d
Faulting process id: 0x1848
Faulting application start time: 0x01d01ee1ca36be06
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\lync.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 0a8fda0a-8ad5-11e4-a243-005056c00008
-Tried to run lync as an Admin
-Deleted all User profile settings under C:\users\<username>\appdata\local\microsoft\office\15.0\lync
-updated Video Card Drivers, tried both WU version and AMD's.
This appears to be a Profile issue, as I can log into the same computer with a different profile and Lync works just fine. Both profiles in use are Local Admins.
Ordinarily I would just delete the Profile and start over, however in this case that's not an option. Any other places I can remove or reset Lync Data?

Hi,
Please try to delete user information from Registry with the following path:
HKCU\Software\Microsoft\Office\15.0\Lync\[email protected], then restart Lync client to test the issue again.
Also, check if there is any duplicate copies of Lync updates on the issued computer. If that is the case, please remove the duplicate, restart Lync client to test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Need assistance creating applications with superseedence to uninstall Office 2010, Lync 2010 and then install Office 365 click to run 2013

We are getting ready in a few months to uninstall our locally installed Office 2010 and head to the cloud with Office 365 2013. I have created applications to uninstall Office 2010 and Lync 2010 and then added them to the supersedence tab for Office 365
office 2013 click to run with appv5.
When deploying the office 365 2013 application it does not uninstall office 2010 or lync 2010 with the supersedence. I am able to manually uninstall Office 2010 and Lync 2010 with the command lines I am using in the applications.
The application uninstall for Office 2010 is:
The application uninstall is an exe so I created an application, created a deployment type with the location of our Office 2010 admin point, installation program and uninstall program are set with the same line as I have tried to deploy it separately and
also as a supersedence in the Office 365 application setup.exe /uninstall ProPlus /config "\\sccmserver\share\Office2010\ProPlus.ww\silentuninstallconfig.xml. The silentuninstallconfig.xml was created from the original config.xml file and edited
to these settings:<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="NO" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="Reboot" Value="Never" />
<Setting Id="SETUP_REBOOT" Value="NEVER" />
<OptionState Id="ProductFiles" State="Local" Children="force" />
</Configuration>
The detection method is the folder path to see that office 14 exists. When I deploy this the machines finish with success showing this exists, but does not uninstall Office 2010.
running the command line manually mapped to this location on a machine uninstalls office 2010 without issue.
Lync 2010 uninstall:
Lync is an exe so I am using the LyncSetup.exe /silent /uninstall. The application is in the supersedence tab for Office 365 2013. This never installs. If I create a softare distribution and deploy it on its own it uninstalls without issue.
We are going to use Lync 2013 with our office 365 2013 installation so we need to uninstall this. The detection method for lync is file system folder and the Microsoft lync folder for detection.
MS Office 15 (Office 365) was created with the click to run tool. I can install this with the application I created using the appv5 package created with the click to run tool. The issue is we need Office 2010 and Lync 2010 uninstalled first.
Having both versions of Office installed in test has caused issues where Office 15 365 will not list in add and remove programs and cannot be uninstalled even with the fix it article to remove office 2013.
I have looked at many articles and so far it is not working for us. Any help appreciated to get us to the cloud.
Thanks,
Brit

The applications I have for uninstall of office 2010 and Lync 2010 for some reason do not uninstall. Manually testing the command lines they do. The detection method seems to be hanging things up. On the lync uninstall detection method I have
the setting type of file system, type folder, path c:\program files\ folder name Microsoft Lync.
I highly recommend using something other than a file/folder "exists" detection method. Installers are constantly leaving things behind due to environmental inconsistencies. It may leave files/folders behind with a schedule to delete files on next reboot.
These things are unpredictable and very hard to use. I just use the "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall" Registry location. There you can actually key off the "Product Version" DWORD as well which gives you an even more accurate method
to determine if the application you are trying to deploy (or expect to exist) is truly there. This, of course, being if you are not using an MSI. If you have MSI technology ALWAYS use the product code unless the person writing the MSI chooses to use the same
product code for every version release of their product. In which case, Use the registry method.
As far as getting the supersedence and everything working. You need to start from the basics. Create Applications for all of the apps you want to remove. Make sure they install and uninstall properly (seems like overkill but it isn't that hard). Once you
have working install/uninstall applications then you can easily apply supersedence to your new applications with a setting of Uninstall on the superseded apps you should have no problem getting rid of them. I have done this for numerous things.
For example, I did this with Cisco Jabber to replace older versions of jabber, older versions of cisco unified personal communicator and lync and OSC. All of these replaced versions had to have an Application but once it was in it took two seconds to apply
all the supersedence rules and now I know when I push that software out no matter version is running on any machine it will pull all the old apps off and put the new one on.
Dustin Estes - MCP | www.dustinestes.com

Office 365 Click to Run April Update version has changed


We are implementing a process for controlling Office 365 click-to-Run updates so that our application testers can verify that the updates have no adverse effects on their applications.
We started distributing the April update on April 14th and the update version at the time was 15.0.4711.1002. We are also using the group policy registry keys to control the version. Today after hours of troubleshooting why we are now getting
errors when PCs are trying to update to that version I discover that there is no longer a version 15.0.4711.1002 and has been replaced by 15.0.4711.1003. I cant find anywhere why this has been updated or what changes were made so I don't know if this
now has to be retested by our testing group.   Just wondering is this a minor change and if so what was it?

Thanks for responding Tony - here is my modified configuration.xml (I've only removed DFS location names)
<Configuration>
<Add SourcePath="\\OurDomain.com\Office365\Files" OfficeClientEdition="32" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
    </Product>
</Add>
<Updates Enabled="TRUE" UpdatePath="\\OurDomain.com\Office365\Files\Updates" />
<Display Level="None" AcceptEULA="TRUE" />
<Logging Name="Office2013Setup.log" Path="%windir%\Logs\Office\" />

</Configuration>
Carl Barrett | Twitter: @Mosquat

Add-in support on Office 365 click-to-run installed and Office 365 App-V installed

Hi,
We have to make a decision on deploying Office 365 via on premise click-to-run, with the Office Deployment tool, or via App-V. But the way add-ins are supported on Office 365 / Office 2013 on App-V 5.0 SP2 is not clear to me.
Some Technet sites mention that for add-in support on an App-V based office, the add-ins should be sequenced and put together in a connection group with the Office App-V package (created by the Office Deployment tool)
On
http://blogs.technet.com/b/office_resource_kit/archive/2013/12/02/announcing-app-v-5-0-sp2-support-for-office-2013-volume-licensing-editions.aspx however, I read in the table “Full-featured Office with integration with other applications,
add-ins, and Windows”
When testing with third party applications and Visual Studio installed in a classical installer way, the add-ins are added to the App-V installed Office, but we are sometimes experiencing error messages in word / excel with the add-ins
enabled.
Should add-ins be sequenced to be used on an App-V based Office? Or in other words, is there a difference in add-in support between the click-to-run version and the App-V version of Office for non-virtualized add-ins?

Hi,
There is a new feature for Office 365 Pro Plus, it allow administrators the ability to exclude App element. We need to use Office 2013 Click-to-Run (Build 15.0.4615.1001) and logon as administrator.
http://blogs.technet.com/b/odsupport/archive/2014/05/14/new-application-selection-feature-offered-with-the-may-2014-update-of-office-2013-click-to-run.aspx
Then, we'd better follow this link and repeat the steps one by one:
http://lyncme.co.uk/office365/office365-proplus-click-to-run-lets-stop-onedrive-for-business-from-being-installed/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does
not guarantee the accuracy of this information.
Regards,
George Zhao
TechNet Community Support

Deployment of Office 365 Click to Run

Having an issue getting the O365 to install and wondering if I could get some help. I am new to SCCM and have managed to get a few other apps/packages pushed out without issue. I have followed a couple of online resources to get this one
going but am at the end of my rope.
Created an Application that pushes out to a user Group.
Client Computer (default device) is seeing the package and downloading for the appropriate users and I can see the complete package in the \windows\CCMCACHE
The issue appears that it is timing out waiting for user input when doing the install.
the app is calling setup.exe /configure configuration.xml
Contents of configuration.xml below
<Configuration>
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
</Product>
</Add>
<Display Level="None" AcceptEULA="TRUE" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
Here is the App enforcment log that tells me it is exceeding 120 minutes
<![LOG[+++ Starting Install enforcement for App DT "Deploy Office 365 Pro Plus X32" ApplicationDeliveryType - ScopeId_F0A72C6A-71AD-48AB-9637-3C4F9DC381D0/DeploymentType_ee4472b1-c0c3-4ed5-aeda-b6d844c62944, Revision - 6, ContentPath - C:\windows\ccmcache\1i, Execution Context - System]LOG]!><time="14:16:04.873+300" date="02-12-2015" component="AppEnforce" context="" type="1" thread="11560" file="appprovider.cpp:1702">
<![LOG[ A user is logged on to the system.]LOG]!><time="14:16:04.885+300" date="02-12-2015" component="AppEnforce" context="" type="1" thread="11560" file="appprovider.cpp:2083">
<![LOG[ Performing detection of app deployment type Deploy Office 365 Pro Plus X32(ScopeId_F0A72C6A-71AD-48AB-9637-3C4F9DC381D0/DeploymentType_ee4472b1-c0c3-4ed5-aeda-b6d844c62944, revision 6) for system.]LOG]!><time="14:16:04.889+300" date="02-12-2015" component="AppEnforce" context="" type="1" thread="11560" file="appprovider.cpp:2148">
<![LOG[+++ Application not discovered. [AppDT Id: ScopeId_F0A72C6A-71AD-48AB-9637-3C4F9DC381D0/DeploymentType_ee4472b1-c0c3-4ed5-aeda-b6d844c62944, Revision: 6]]LOG]!><time="14:16:04.910+300" date="02-12-2015" component="AppEnforce" context="" type="1" thread="11560" file="localapphandler.cpp:291">
<![LOG[ App enforcement environment:
Context: Machine
Command line: setup.exe /configure configuration.xml
Allow user interaction: No
UI mode: 0
User token: null
Session Id: 4294967295
Content path: C:\windows\ccmcache\1i
Working directory: ]LOG]!><time="14:16:04.911+300" date="02-12-2015" component="AppEnforce" context="" type="1" thread="11560" file="appcontext.cpp:85">
<![LOG[ Prepared working directory: C:\windows\ccmcache\1i]LOG]!><time="14:16:04.912+300" date="02-12-2015" component="AppEnforce" context="" type="1" thread="11560" file="appcontext.cpp:189">
<![LOG[ Prepared command line: "C:\windows\ccmcache\1i\setup.exe" /configure configuration.xml]LOG]!><time="14:16:05.012+300" date="02-12-2015" component="AppEnforce" context="" type="1" thread="11560" file="appcontext.cpp:338">
<![LOG[ Post install behavior is BasedOnExitCode]LOG]!><time="14:16:05.411+300" date="02-12-2015" component="AppEnforce" context="" type="1" thread="11560" file="appcommon.cpp:1094">
<![LOG[ Waiting for process 1612 to finish. Timeout = 120 minutes.]LOG]!><time="14:16:05.414+300" date="02-12-2015" component="AppEnforce" context="" type="1" thread="11560" file="appexcnlib.cpp:1958">
<![LOG[Exceeded timeout of 120 minutes while waiting for process 1612 to finish.]LOG]!><time="16:16:05.723+300" date="02-12-2015" component="AppEnforce" context="" type="2" thread="11560" file="appexcnlib.cpp:1972">
<![LOG[WaitForRunningProcess failed. Error 0x87d00213.]LOG]!><time="16:16:05.723+300" date="02-12-2015" component="AppEnforce" context="" type="3" thread="11560" file="appexcnlib.cpp:1988">
<![LOG[CMsiHandler::CompleteEnforcement failed with 0x87d00213]LOG]!><time="16:16:05.724+300" date="02-12-2015" component="AppEnforce" context="" type="3" thread="11560" file="msihandler.cpp:320">
<![LOG[CAppProvider::CompleteEnforcement failed with error 0x87d00213]LOG]!><time="16:16:05.729+300" date="02-12-2015" component="AppEnforce" context="" type="3" thread="11560" file="appprovider.cpp:2544">
<![LOG[++++++ Failed to enforce app. Error 0x87d00213. ++++++]LOG]!><time="16:16:05.736+300" date="02-12-2015" component="AppEnforce" context="" type="3" thread="11560" file="appprovider.cpp:2467">
As this is the first package that really has failed miserably I would love any help trying to troubleshoot what is wrong.

I haven't pushed this application out but I have looked at OneDrive which was very similar.
https://social.technet.microsoft.com/Forums/en-US/fdc35051-796f-4c94-98b4-19df0bc316e3/one-drive-for-business-deployment-with-sccm?forum=configmanagergeneral
Forget about Configuration manager, it's just running the installation via a command line under the system account.
Copy your application to a local machine and run it from from a command line,
It might be worth changing the display level property so you can see if the installation is prompting for anything.
You could also add

and check the temp directory for the log file.
Start run %temp%
or if running under the system account this will be located C:\windows\temp.
Once you have your installation going through silently then run it under the system account. again do this from the local machine without configmgr using PSEXEC -i -s cmd.exe
http://richardbalsley.com/a-simple-tip-to-test-software-installation-using-the-local-system-account
One that works it will fly out using ConfigMgr.

Can't install the sharepoint designer 2013 (32 or 64 bits) because of the "Office 15 click-to-run extensibility component"

Hi there,
I have a problem installing sharepoint designer 2013 which I downloaded .
When I try to install the 64 bits installation program it it comes up with a popup that there are 32 bits programs found on my laptop. (Office 15 click-to-run extensibility component)
When I try to install the 32 bits program of sharepoint designer it gives the same popup only that it found a 64 bits office program (Office 15 click-to-run extensibility component).
What can I do to resolve this strange problem?
I have a windows 8.1 laptop and use office as part of office 365.

Hi GerritAikema,
According to your description, my understanding is that you got an error when you installed SharePoint 2013 Designer 64-bit.
Please uninstall the Office 15 Click-to-Run Extensibility component, then install SharePoint 2013 Designer 64-bit, compare the result.
For uninstalling the Office 15 Click-to-Run Extensibility component, you can refer to the link:
http://lennytech.wordpress.com/2013/08/10/uninstalling-the-office-15-click-to-run-extensibility-component/
I hope this helps.
Thanks,
Wendy
Wendy Li
TechNet Community Support

Office 2013 for O365 Intune Install (Click to Run)

Hi Forum
I have been trying to push Office 2013 click to run install through Intune.
I want to use the source files in the Cloud rather than on a Network Share.
So far I have:
Downloaded the OCT and downloaded the Setup.exe and the Config.xml
Changed the config file (a few times, testing and got this working using cmdline)
I have run the /download and the /configure switch and managed to get this installing from the Cloud locally but not from Intune
In Intune, I upload the Setup.exe (as primary) and my custom config.xml (is included) using this cmdline I deploy: setup.exe /configure configuration.xml (which managed to install the software locally)
Then Deployed to the App Portal, I run the install and it fails at 50% every time.
I have left the source path "empty" and with
http://officecdn.microsoft.com/pr/?????????????? (link come from downloading .cab files)
Is there something I am doing wrong?
Thanks in advance
NN

HI,
I wondered if anyone can help. I too would like to able to install Office 2013 from my Office 365 account to all PC's using Intune.
I have tried to follow the documentation but cant get this to work. Here is where I am so far:
Downloaded Office Deployment Tool for Click to run
Ran the setup /download "Path to Config File"
Used this Config file
<Configuration>
<Add OfficeClientEdition="32" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
    </Product>
</Add>
<Display Level="None" AcceptEULA="TRUE" />
< Logging Name="OfficeSetup.txt" Path="%temp%" />
</Configuration>
This downloaded OK but not sure where. I am unsure what to do after that. I am, at this point just trying to get it working locally. I ran
setup /configure "Path to Config File"  that prompted me to run the Click to run install, however, this just flashes up on the screen and is gone.
Please advise, I don't know when this should be so difficult
Regards
Jason

Managing Office 365 Click to install with SCCM

Hello,
I am looking at deploying Office 365 via SCCM, but it looks like we will loose the ability to patch via WU/MU and instead need to update via pointing 365 to a static update source in configuration.xml \\server\path\.
Has anyone found a way to deploy the click to run 365 Office version and still effectively manage and updates and patches using SCCM distribution points? We do not want to run the MSI version.
Can anyone from MS here comment on the future of SCCM and 365 click to run integration ?
TIA
Lance

I was hoping you'd ask ;)
We created a second app in SCCM with some different settings for deployment because we expected people would be using Office while we were trying to update. . We used the same deployment method as the original app and the only real difference in the XML
is the version number of the bits we are updating and the display level. We changed the display level so that if people were logged in an using Office when the installation deadline was reached they would get a nice popup that indicated if they wished to continue
with the Office update then they would need to close Office. If they declined then SCCM marked the application as failed and on next software eval cycle would prompt again until success.
Our XML for the update is below - hope this helps.
<Configuration>
<Add SourcePath="" Version="15.0.4623.1003" OfficeClientEdition="32" >
  <Product ID="O365ProPlusRetail">
   <Language ID="en-us" />
  </Product>
</Add>
<Updates Enabled="FALSE" />
<Display Level="Full" AcceptEULA="TRUE" />
<Logging Name="Office365Setup.log" Path="%temp%" />
  <Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
</Configuration>

Configuring Cached Exchange for O365 click to run package

Hi Guys,
For Outlook 2013 we can configure the Cached Exchange mode using a registry setting in OCT
https://technet.microsoft.com/en-us/library/cc179067.aspx
Group Policy registry path:HKEY_CURRENT_USER\software\policies\microsoft\office\15.0\ outlook\cached mode!enable
OCT registry path: HKEY_CURRENT_USER\software\microsoft\office\15.0\outlook\cached mode!enable
How can we include the setting for Click to run package in Configuration.xml file
Please suggest.

Hi Guys,
For Outlook 2013 we can configure the Cached Exchange mode using a registry setting in OCT
https://technet.microsoft.com/en-us/library/cc179067.aspx
Group Policy registry path:HKEY_CURRENT_USER\software\policies\microsoft\office\15.0\ outlook\cached mode!enable
OCT registry path: HKEY_CURRENT_USER\software\microsoft\office\15.0\outlook\cached mode!enable
How can we include the setting for Click to run package in Configuration.xml file
Please suggest.

Error when starting Lync 2013 meeting with Office 32 bit windows 8.1 64 bit.

Hi,
have Office pro 2013 32 bit and lync 2013 32bit on win 8.1 64 bit. And I can't start lync meeting's. Lync are working. When i start lync detting error " that lync have trouble and that the program has to be restarted." the choise
is to repare or Close. eighter helps. Any one has any suggestions what to do.

Its reasonably uncommon for the client to just crash as far as I have seen. As Desmond has mentioned I would try the latest updates (ensuring that you also have the latest supporting updates for Office). If this doesnt help you may need to look deeper in
the OS.
Hope it helps!
Andrew Morpeth
Lync Server Specialist - Auckland, NZ
Blog - http://www.lync.geek.nz
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

Outlook 2013 not saving Office 365 Credentials in Roaming Profiles

Hi,
We have migrated one of our Exchange Mailboxes to our Office 365 Environment, we have had all the relevant DNS entries put in place, so when the user logs on and opens Outlook 2013, the Wizard picks up there Office 365 Mailbox and configures, it
asks you for User Credentials, and you type them in and select remember and then Outlook open fine with all the emails presented,
THE PROBLEM: After this user logs off and logs back on to either the same computer or another computer, and they open Outlook, you are yet again asked for your Credentials again, it remembers the username and not the password, once you enter the
password and click remember password it opens Outlook fine
Looking in Credential Manager, I can see that after selecting Remember Credentials, it is putting an entry in Generic Credentials, however when you log off and on again these disappear, I have added Manual Entries in Credential Manager and these
are saving!
I have noticed that in %USER%\AppData\Local\Microsoft\Credentials when you open Outlook and select remember password, it is adding a system file in here, so I decided to try copy the file to %USER%\AppData\Roaming\Microsoft\Credentials, when I log
off this is writing back to the server, and when I log back on it is downloading, HOWEVER when I open Outlook, it still asks for the password! And when I type it in and select remember, it adds the system file back in %USER%\AppData\Local\Microsoft\Credentials,
and ignores the Roaming one,
So currently I am using a Logoff and Logon Script to copy these Files too and from the relative folders and this works, however it is not ideal
The Script:
LOGOFF
'Test
xcopy %LOCALAPPDATA%\Microsoft\Credentials %APPDATA%\Microsoft\Credentials\ /H /Y
rmdir I:\MSCRM /S /Q
xcopy %LOCALAPPDATA%\Microsoft\MSCRM I:\MSCRM /H /Y /I /E
LOGON
xcopy %APPDATA%\Microsoft\Credentials %LOCALAPPDATA%\Microsoft\Credentials\ /H /Y
xcopy I:\MSCRM %LOCALAPPDATA%\Microsoft\MSCRM /H /Y /I /E
MY QUESTION:
So I guess my question is how can you get Outlook to look at the %USER%\AppData\Roaming\Microsoft\Credentials instead of the Local one?
Regards
Andy

Hi Andy,
According to your description, I understand that Outlook always ask for password even through you have selected remember password after migrate mailbox to Office 365.
If I misunderstand your concern, please do not hesitate to let me know.
I want to double confirm some points, please help to collect answers for following questions:
1. Is there still any Exchange server On-premise?
2. All user or any special account experience this issue?
By default for On-Premise environment, the Outlook client finds AutoDiscover also by using SCP first, if it can’t success. It will turn to use DNS.
Please try to remove SCP by ADSI Edit then try again, I find an thread about remove SCP and a similar thread about your question, for your reference:
https://social.technet.microsoft.com/Forums/en-US/3559c142-2c42-4749-9476-422ab7449853/autodiscover-url-migration?forum=exchangesvrdeploylegacy
https://social.technet.microsoft.com/Forums/en-US/566616d9-d4c0-4d66-bf23-70541faf2c88/disabling-ad-autodiscover-while-migrating-to-office-365?forum=exchangesvradminlegacy
Besides, this issue may be related to Office 365. Please contact Office 365 Team so that you can get more professional suggestions, please refer to:
http://community.office365.com/en-us/default.aspx
Best Regards,
Allen Wang

Does On-Premise TFS 2013 work with Office 365 natively or do I need an Exchange/O365 Hybrid solution?

Hello. We currently have an on-premise Exchange 2010 environment with 2 servers setup in a DAG. Our Development Department uses an on-premise TFS 2013 server for everything, they can't work without
it. Upper Management wants the IT Dept to move the company from on-premise Exchange 2010 DAG to Office 365. My concern is TFS 2013 since it uses AD and Exchange for workflow notifications. An employee's AD account is given permission to resources
inside TFS 2013 and since Exchange attributes are tied to their AD account they receive workflow notifications. My question is will I need to keep a permanent Exchange 2010/O365 Hybrid solution in-place in order for TFS 2013 to continue function
properly? If the answer is yes than that is fine, I am just looking for confirmation before I start the project. I would appreciate any advice on this topic.<o:p></o:p>
Thanks<o:p></o:p>
<o:p></o:p>

Hi Cirbin,
As far as I know, it's not supported to integrate TFS 2013 with Office 365. You can check the
link for more information.
For your situation, whether keep a permanent Exchange 2010/O365 Hybrid solution or not, you might open a new thread in SharePoint/Exchange forum for a better response. From the thred, seems you need to keep the hybrid solution.
And for integration Office 365 users to TFS, please vote the user voice
here.
Best regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. <br/> Click <a
href="http://support.microsoft.com/common/survey.aspx?showpage=1&scid=sw%3Ben%3B3559&theme=tech"> HERE</a> to participate the survey.

How to remove OCS and install lync 2013 on MS Office 2007 and 2010

Hi,
We need to install lync 2013 on our systems having office 2007 and 2010 via SCCM 2012.
Please suggest.
Regards, Syed Fahad Ali

Lync 2013 no longer has its own installer, but instead uses the Office installer. You can create a customized installation and deploy it just like you do with Office:
http://technet.microsoft.com/en-us/library/jj204827.aspx
I hope that helps,
Nash
Nash Pherson, Senior Systems Consultant
Now Micro -
My Blog Posts
If you've found a bug or want the product worked differently,
share your feedback.
<-- If this post was helpful, please click "Vote as Helpful".

OEM Office Home & Student 2013 turned into Office 365 while being helped by tech support

After a recovery necessitated by being unable to open any Office progam I got with tech support. I didn't have the key for the preloaded 2013 H&S version. The tech did some magic by remote access and got Office going. It looked a bit different and I asked if this was the installed version. He said sure, it's all fine. As it turns out, it is the full version of Office 365.
Now I'm getting nagged to pay up before the beginning of next month. I wanted my OEM Office back, not the subscription version. How do I get it back? Didn't get a disk or key with the machine.

Hi @TPG21
Welcome to the HP Forums!
It is a great place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that your notebook came with Office Home and Student 2013. You were experiencing a difficulty with this and contacted HP support. You were unaware at the time but they installed Office 360 and now you are getting a prompt to pay for it.
I do not believe that recovery manager would reinstall the Office Home and Student so I suggest contacting HP support again. Provide in detail the event that occurred and they can pull up the previous case number and see what was done and provide any additional details required.
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Regards
Sparkles1
I work on behalf of HP
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How to remove Office 2013 (Click to run) package?

I am having problems removing Office 2013 sequenced using Click to Run and is published to the machine as per MS guidelines.
It's a member of a connection group with another application.
I have tried many things:
get-appvclientpackage | stop-appvclientpackage | remove-appvclientpackage.
get-appclientconnectiongroup | remove-appvclientconnectiongroup
The connection group and both applications remain.
Error reported is that the application is still in use (no idea which one as it doesnt say). Task manager doesn't seem to list anything running from any virtual environment. I have tried viewing 'processes from all users' also.
I unpublished the connection group and the applications from the App-V Management Server, then retried the above commands which didnt work.
Tried rebooting after doing all the above, then retry PoSH commands and that didnt work either.
Any ideas?

Hello,
See this article;
http://blogs.technet.com/b/virtualvibes/archive/2013/12/03/pending-tasks-in-app-v-5-0-sp2.aspx
Nicke Källén | The Knack| Twitter:
@Znackattack

Lync 2013 (part of Office 365 Click to run package) Crashes at startup.

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