Lync user unable to log in to client.

Error: Sign-in didn't work. You didn't get signed in. It might be your sign-in address or logon credentials,
so try again. If that doesn't work, contact your support team
Server: Lync 2013
Client: lync 2010 
User was able to log in before but he went on leave for long time and now he is back and not able to log in.
we are able to ping & telnet to the pool.
when i check  Get-CsClientCertificate sip:[email protected] i get nothing. no certificate information.
I have deleted the user and re-created but still no luck.  

Hi,
1.  If you never login Lync client successfully, it is normal not receive the certificate information when you running
Get-CsClientCertificate sip:[email protected]
You can refer to the link of “Lync 2010 Client Authentication”:
http://blogs.technet.com/b/nexthop/archive/2012/11/28/lync-2010-client-authentication.aspx
2.  It maybe the issue of Lync account. You can create a new user in AD, then enable it on Lync Server Control Panel and test if the new user could login successfully.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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    I tried alot of stuff to gain access to it but I cannot, the only thing that I can do is go in as root user and extract the files that I had in there, but I have no physcial access to the login it self, I started making a different account name for it but I dont want to lose all my prefrenses although I think the only thing that is making it this way is File Vault (its swtiched on for the locked out account)
    Any thoughts?

    I'm also getting the dreaded "You are unable to log in to the user account __ at this time" but believe this happened when I inadvertently tuned off an external hard drive without ejecting it first. At first, I thought it was a File Vault problem, but my user.sparseimage file is still there and accessible once I changed the permissions to those of another user account.
    What I have come to believe, based on other postings I have read on this topic, at least in my case, is that I must have corrupted the logged in user on the netinfo file. The solutions I've seen so far for fixing the netinfo file seem pretty complicated, though I do have a backup of that file.
    I have yet to decide whether the netinfo problem is easily fixable or if I would better employ my time moving my iTunes and iPhoto files off that sparse image and into another user account. I'm open to suggestions.
    Bill
    iBook G-4   Mac OS X (10.4.7)   1.33 GHz, 768 MB memory, 60 GB HD, iPod Shuffle

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