Mac App Refund

I understand the Apple policey in regards to no refunds once purchsed. Though what about an application which FALSELY advertises that it has a feature and does not.
I paid $85 for Adobe Premiere Elements and it states one of the applications top feature is it has "Powerful compositing options including blue/green screen effects. The application DOES NOT have this.
How can I obtain a refund in regards to this.
Thanks in advance.
Joshua Mars

Can you check Adobe support first, to make sure on this?
If you have, then iTS will probably make an exception, as false advertising is different than an accidental purchase.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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Mac App Store: Frequently Asked Questions (FAQ) - http://support.apple.com/kb/HT4461
What is the Mac App Store refund policy?
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Mac App Store app does not install. How do I get a refund?

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Install the Mac OS X 10.6.8 Update Combo
Then reinstall the app > Downloading past purchases from the App Store, iBookstore, and iTunes Store
Your only recourse for a refund if you can't get the app installed correctly is from the developer, not Apple.
According to Apple, all sales are final > iTUNES STORE - TERMS AND CONDITIONS
The Mac App Store Discussion: What is it for?

Can you get refunds from the Mac App Store?

I've accidentially bought a game on the Mac App Store...and wanted to know if I can get a refund?
I'm streesing as I don't need this game!

Sorry but Apple's policy states that all sales are final.
iTUNES STORE - TERMS AND CONDITIONS

Refund for mac app

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Best of luck.

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Mac App Store Refund for non-working Angry Birds ??

Rovio email thread:
HellonJack,
Please contact Apple for a refund.
Best Regards,
Oona Hilkamo
Angry Birds Community Champ
Rovio
On Jan 7, 2011, at 16:08, Jack Crawford <[email protected]> wrote:
How do I receive a refund, or app store credit?
Sent from my iPad
On Jan 7, 2011, at 3:51 AM, [email protected] wrote:
Hello Jack,
And thank you for contacting us.
Angry Birds requires OpenGL 2.0, which is not supported on GMA 950 graphics adapters. MacBook1,1, MacBook2,1, Macmini1,1, Macmini2,1 and iMac MA710xx/A are currently not supported. We are working on a solution to bring the game to these computers.
We apologize for the inconvenience this has caused you!
Best Regards,
Oona Hilkamo
Angry Birds Community Champ
Rovio
On Jan 7, 2011, at 8:07, Jack Crawford <[email protected]> wrote:
Just installed Angry Birds from the Mac App Store on Mac Mini. Failed at launch: Exception Type: EXC_CRASH (SIGABRT)
Jack Crawford
http://about.me/jackccrawford
Sent from my Mac Mini
REPORT
Process: Angry Birds [1026]
Path: /Applications/Angry Birds.app/Contents/MacOS/Angry Birds
Identifier: com.rovio.mac.AngryBirds
Version: 1.0.0 (1)
App Item ID: 403961173
App External ID: 3154134
Code Type: X86 (Native)
Parent Process: launchd [697]
Date/Time: 2011-01-06 22:05:28.514 -0800
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

So, did you contact Apple as the developer suggested?
There is a contact form in the Mac App Store app.

Mac App Store: How do I get a refund?????!!!!!

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yebbut

Changing your DNS server may help the error 403 issue.
Quit the App Store if it's open.
Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.
Click +
Enter these addresses exactly as you see them here.
208.67.222.222
Click +
208.67.220.220
Then click OK
Relaunch the App Store.
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Select which apps you want to re download. Then right or control click where you see Installed then click Install.
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I'm pretty annoyed at Apple right now. Being a fan of their products i decided to have a look at the new Mac App store. Clicked on "Platinum Notes" to have a look at and BAMB!! goodbye $119.99.
Apple where the **** is the confirmation button!!!!
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Also contacted "Mixed In Key" directly and they replied in lighting speed and were as helpful as they could be.
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cheers
Stan

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Hi TomCorbishley
Thanks for the question. If I understand correctly, you want to want to get a refund for a purchase. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

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Welcome to Apple iTunes Store Customer Support! My name is XXXX and I am glad to assist you.
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Christoffer, I have refunded the charge of your unintentional purchase. In three to five business days, a credit of $XXXX should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one-time exception, as the iTunes Store Terms and Conditions state that all sales are final.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
You are a valued member of the Apple family. Your experience with the Apple iTunes Store is of utmost importance to us.
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XXXX

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