Mac app store update issues

I cannot update apps from the mac app store: it says I must sign into the account I used to purchase they app, and I am, and I have no other account. What's wrong?

Try resetting your Apple ID. Apple - My Apple ID
If that doesn't help, install the v10.6.7 combo update. Mac OS X v10.6.7 Update Combo
Restart your Mac after the combo is installed. Launch the MAS then try updating apps.
It's ok to install the combo if you already have v10.6.7 installed. It includes bugs fixes that may help.
Still have problems...
Contact iTunes Billing:
Apple - Support - iTunes
Click: iTunes Store Account & Billing / Billing Inquiries / Email Us

Similar Messages

Mac App Store Update issue in Yosemite

i have a big problem with updating my apps in app store, when i install an application, it doesn't appear as installed as you can see :
I have all of this apps installed on my computer, and i installed telegram for example just right now and even that is not appear as installed.
so i can't update any of my applications, and this forced me to install all of it again!
as you can see, always "No Updates Available":
I have all of this apps installed on my computer, and i installed telegram for example just right now and even that is not appear as installed.
so i can't update any of my applications, and this forced me to install all of it again!
as you can see, always "No Updates Available":
I'm sure something is wrong with my Mac App store, I try removing appstore caches but that doesn't work, how can i fix this ?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Mac App Store Updates stuck in "Waiting". Anyone had this issue before?

Hi,
I stumbled upon this issue yesterday where I had a software update waiting for me at the Mac App Store, and when I hit the update button on the store, the update got stuck in the "Waiting" message that appears to the left side of the "UPDATE" button. The updates did not appeared to download nor start, they just got stuck in the "waiting" stage. Moving to the "featured" section of the app store did not worked to re-highlight the UPDATE button in the update section of the Mac App Store page. The only way I was able to solve the issue was by Force Quitting the Mac App Store and trying again. On the second attempt, when I clicked the UPDATE button the "Waiting" message appeared but then disappeared and showed the expected download and install progressbar in the Mac App Store updates.
I was wondering if someone has seen a similar issue to the one I am describing.
Thanks for your time and answers!

dominic23 wrote:
This happens sometimes.
You did the right thing, tried again.
Best.
Hi dominic23,
I see... Well this bugs me off course because is not the normal behavior that I would expect from OS X, but if it sometimes happens, I'll be OK with that. I don't know but I may file a bug report to Apple on this so that they at least know of the issue.
Thanks for the advise!

Mac App Store update: right Apple ID but wrong user account

My Mac App Store updates get associated to the wrong user account but the correct Apple ID.
I live in Germany and have an iMac and a MacBook Pro, both purchased under Snow Leopard and now running Lion 10.7.2. Just after upgrading to Lion I "purchased" a free App (BibleReader 5.0.0). This morning I logged into my wife's user account on the MacBook Pro, and the App Store icon flagged an update. I switched to my user account and was surprised to see that the update wasn't flagged there. By listing my purchases I did suceed in finding an "update" button for BibleReader, but pressing it resulted in a (German) error message whch translates as "An update is available for another account. Please log in with the account you used to purchase the App". But that is what I had just done.
Intrigued I went back to my wife's user account. By logging onto the Mac App Store with my Apple ID from my wife's user account I did manage to update the app. Later at work I got the same error message on the iMac. But this time the only other user account on the machine belongs to Computing Services: I don't have their password and I ought not to use admin rights to gain access to their account. So I can't perform the upgrade on the iMac.
All family iTunes / App Store purchases are via my main Apple ID. My wife's user account on the MacBook Pro only exists so that I can manually synchronise our iCloud address books (she has an iPad).
Any ideas?

Welcome to the Apple Support Communities
All the applications you purchase on the App Store are registered to your Apple ID, so you have to use your Apple ID to update them, or you have to purchase those applications again using the Apple ID they are using on that computer, so they will be able to update them

Mac App Store Updates won't load

My problem is that the Mac App Store shows several newer versions of Apps I own in the "Updates" section. Once I try downloading them an error will be displayed every time. Buying or loading new apps works just fine. Loading Updates in the iTunes store works as well. I only have trouble with Mac App Store updates. Any idea what this could be?
The error message says:
"Die angeforderte URL wurde auf diesem Server nicht gefunden."
"The requested URL could not be found on this server."
Thanks for your help. It's driving me mad.

I am having the same problem. So far, for me, Apple had no solution to it. Try to download the updates using a different network environment. I only have the above mentioned problem when I am online with my macbook using the hotspot (tethering) option of my iPhone. My iPhone is connected via USB. If I use a different network via ETHERNET, the update works fine.
If you find a solution to this, please let me know:
Macbook Pro 17""
OSX Lion.
IPhone 3GS

Annoying unknown mac app store update

This morning I start up the Mac App Store and see there are 2 updates available. One for an application I know I have, the other for an application I do not have installed on my system. Clicking "Update All" spins and does nothing. It looks to be attempting to download the update for the application I do have.
When I manually click on the application I do not, to see what is going on a App Store login comes up with the "Enter the Apple ID you've used to purchase this app." I have seen another post saying this is due to installing non authorized Mac App Store applications then how can i know which app is connected with this update?
It has this update for this application, not installed, never was and will not either go away or process the real update. I have restarted, cleared out the cache.
OS X 10.7.2

Get rid of all the pirated apps and the issue will go away.

Mac App store update different apple ID

So when i want to update an app from the mac app store it asks for my apple ID password, however the apple id email is an email i have never seen or used in my life, and i can not change it to my actual apple ID email that i used for all my apple products. in other words i do not know where this random email came from. anybody else with same issue? any tips are appreciated!

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test.

App Store Update Issue

I just bought my mac off of someone else and when I try to update in the app store it automatically has the previous owner's apple id email, so I can't put in my own apple id to update! how do I change this?

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In thePartition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information.

Mac App Store Updating Nonexistent Application?

I recently purchased a Macbook Pro. After using the App store to download a few applications, it now show I have an update for Angry Birds. I have never downloaded Angry Birds, but when I try to update it, it shows another App Store account that doesn't belong to me. I've searched online for how to fix this, and have found out that the email is associated with a pirated app. The fix provided is to delete the application, but the application doesn't show up on my system. It isn't in the applications folder and searching for angry birds finds nothing. I've also tried to repair disk permissions and have had spotlight reindex my files, but this still hasn't fixed the issue. Any idea as to how to fix this? Also, how would this have gotten onto my brand new Macbook? Thanks for any help!

You have a pirated app on your Mac. You have downloaded a free app somewhere instead of buying it from the Mac App Store. The free app has been cracked with the MAS receipt from the Angry Birds app obtained from this other person's account. Get rid of the pirated app and the issue will go away.

App Store update issues

Hi there.
I've been having issues using the App Store's software update page.
"Can't connect to the Apple Software Update server."
I've tried a few fixes.
• Rebooted (sometimes fixes strange errors)
• Deleted App Store Cookies (no change)
• Checked /etc/hosts (nothing out of the ordinary)
• Update to 10.10.2 manually via Combo Update (no change)
• Waited a few days (no change)
I don't have the "iWorm" trojan… No JavaW files in the System folders.
I can telnet into swscan.apple.com (telnet swscan.apple.com 443 in terminal, returns the usual "Escape character is '^]'.")
What's going on here?
Other details:
MacBook Pro 13-Inch, 2009.
4GB RAM / 500GB HDD
Mac OS X v10.10.2

Hello nfax,
It sounds like you are deep into troubleshooting the "Can't connect to the Apple Software Update server" message.
That message is specifically mentioned in this article
Update OS X and App Store apps on your Mac - Apple Support
If you can't connect to the Software Update server
If you're using your iPhone as an Instant Hotspot, OS X doesn't check for updates automatically. If you need to install an update while you're using your cellular data connection, open the Updates pane of the Mac App Store to manually check for and download updates.
If you are using your Mac at a business or school, ask your network administrator if you're using a proxy server. Software Update uses HTTPS to create a secure connection to Apple's Software Update servers. Make sure you have a working Internet connection by opening http://www.apple.com in Safari. Your administrator can configure a proxy server to allow allow a secure connection to Apple's Software Update server if needed.
Also check out this article for other things that may be affecting it.
OS X: "Cannot connect" or "Cannot connect to the App Store. An internet connection is required" - Apple Support
Regards,
Nubz

Mac App Store updating apps on _other_ drive :-(

A little background first - wanted to not just jump right in in upgrading to Mountain Lion (10.8.0), so I got (same brand) external USB HD, formatted it, installed Mountain Lion on that. (With some assistance from Apple Support...) I have moved most all my apps and documents over to the (external) ML drive (500GB). Also have many apps bought through MAS and installed on the ML-500 external drive. When I want to use ML, I boot up from it; other times, I will boot up with Snow Leopard (10.6.8) on the internal drive (320GB) to use a few apps where I haven't had all their docs transmogrified to 10.8-compatible apps. Most of the time now, things have been workable and fine.
In the past couple of days, I have discovered that apparently when I had logged into the MAS to update my ML-compatible apps, the MAS (unbeknown to me) updated the older (10.6.8-compatible) apps I had there, including iWork '08 (which had been updated as far as 10.6.8 updates would take them).
So now, it appears (since version numbers are the same for the Numbers, Pages and Keynote apps between the two OS drives) that I have (non-10.6.8-compatible) apps on the Snow Leopard (internal) drive, that won't run when I start up with 10.6.8. The icons on the 10.6.8 drive for Numbers, Pages, and Keynote (which were inside an iWork '08 folder, inside the Applications folder, on the internal/10.6.8 drive) have the 'not' circle and line across them when I view them running from the Mac OS X 10.6.8 (internal) drive. Haven't checked other MAS-downloaded 10.6-compatible purchased apps, so there may be more 'over-updated' apps...
I know that I have my original iWork '08 DVD (and likely, can go back through my Time Machine backups to try to find my latest versions under 10.6.8) and can re-install (and then install all the updates since then under 10.6.8) to get them back, but I would think - since OS X install discs check a drive for the system version number before installing - that MAS would be setup to FIRST check what the OS X version for a drive with Pages/Numbers/Keynote/other Apple non-system apps, before installing a version over an app (that renders it useless for that version of OS X).
Even though I can possibly (with much time/updates/re-installs) get my earlier apps back on the internal drive, my concern is - how can I stop MAS from once again 'over-updating' those apps? If the MAS can check and tell me that an app I want to download requires 10.7 or 10.8, it would seem to make equal sense for it to check first whether I have (on different drives) 10.6.8 and 10.8 versions of the same app, and ONLY update the most recent one, NOT all of them.
Makes me wonder if Apple thinks that NO ONE out here is running separate partitions or drives with different operating systems for different app needs. I am very sure that there are specfic-market applications out there that companies, laboratories and others need to get tasks done (and for which there is not yet so far a Lion or Mountain Lion-compatible version), so those people/companies/etc. are likely running different OS partitions or startup drives. So WHY does the MAS not check first? Or more importantly, is there some way to stop/limit the updates so ONLY one drive gets updated?

Hello Dahveed, thank you for your answer but this is not good at all. These are not core applications. For instance i want all my games to be on external Hard drive (for instance X3 is about 8 Gb). For having my home folder on external HD this is not good at all too.
Why i should change my way to work and manage my files just for a logical problem ?
Furthermore, the Mac App Store app detects i have the application already installed even if it is on external HD, so there are only 2 solutions : there is a bug into the mac app store application for managing apps OR this is pretty bad for users to have the apps sequestrated into the home folder.
You can see even iTunes with the music rights management system is able to let you have musics managed by user.
Do you have another solution ?
Thank you

HT4928 How do I hide Mac App Store update requests?

I downloaded a free app in the Mac App Store many months ago, after I got bored of it I deleted de App but now the Mac App Store is requesting me to update the mentioned app which I don't want anymore. How can I make it stop requesting me the update?

Not in my case, somehow this app doesn't appear in my Purchased panel, just in my Updates panel.
Here are the screens:
This the Purchased Panel
And this is the Updates Panel
Hope I can get a solution now. And thanks anyway for all the previews replies.

Mac app store update indicated as installed

The Mac App Store tells me there's an update available for one of my applications, however, the install button is disabled and indicates that the new version of the app is already installed. The version number of the app (About...) shows v120...., the update in the App Store shows v121, so there's something available, it seems.
How can i either download the update, or get rid of the update indication in the App Store?
Any help will be appreciated.

Disclaimer - For me the Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture very different from that found in most 1st world nations, such as that in the two dominant North American countries. Written language has no tone. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Drag & drop the app into the Trash. Don't empty the Trash. Try updating the app. The MAS should now download the latest version to your Mac. If the app updates successfully, you can empty the Trash.

I am unable to remove an application from the mac app store update even if the application is not present

Hi,
I am using a Mac mini (wich was used by another user in our company) and for some reason it is showing Angry Bird update form an unknowed Apple id. There are no trace of angry bird in the machine and I would like to know how to remove it from the liste of update in the mac app store beside buying it.
Thank you,
Bruno Gagnon

OK .... last user insalled software that was not owned by company. Software removed bug solved.

How do i check the size of an update in the Mac App store update tab?

When an update arrives under the Mac App Store's Updates section, It has all the detail except the Size of that update. Where can I find the size of update I am about to download like Pages or Digital Camera RAW Compatibility Update or any other software update?

It isn't listed anywhere of which I am aware.

Mac app store update issues

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