Mac book is not working. The logo is there and the sound but the circle keeps spinning. Can only bring up the utlities screen.

My mac book is not working. The sound is there and the logo on start up. The dial keeps spinning and never stops. I can only bring up the utilities screen and then I am stuck. PLEA

Try the tips here:
Get help with the slot-loading SuperDrive on your Mac computer - Apple Support
Especially holding the trackpad mouse button upon restart and resetting the SMC.
If it's stuck in there you might have to make a "guide" out of two thin pieces of plastic. Post back if that's the case.

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