[Mac] Illustrator freezes while loading plugins
Hi all,
We have Adobe Creative Suite CS5 Design Premium installed on an iMac running OS X 10.9.5. No internet connection available (machine in a locked down environment)
The issue: Illustrator and InDesign freezes for around 60 secs when GUI is loaded (got past the initializing screen). No issue for other apps.
What I have already tried:
1. Did a clean uninstall/reinstall
2. Reviewed logs at /tmp/amt3.log and found no warning or errors
3. Did a Mac OS Safe boot, same issue when Illustrator GUI is loaded
4. Deleted Adobefnt*.lst, same issue
5. Tried new admin account, same issue
6. Tried removing plugins under /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Plug-ins/Extensions, issue is gone.
On step number 5, I tried to single out the individual plugin under that folder without any luck. Looks like a combination of those plugins caused the issue.
Could you please advise if this is a known issue or it's just simply this iMac need internet connection to check for something upon startup? I noticed these in the amt3.log
2014-10-28 12:46:00 [289] AMT: PlugPlug : AdobeId has not been created
2014-10-28 12:46:00 [289] AMT: PlugPlug : Can Go Online returned as true
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 7.179000 ms
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 4.168000 ms
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 0.510000 ms
2014-10-28 12:47:01 [289] performance: AMTPlugPlugRequest took 0.800000 ms
The second last line tooks 61 seconds before it go to last step.
Please let me know if anyone have a solution to this.
Thanks and Regards.
Kien
2014-10-28 12:45:55 [289] AMT: START SESSION, library version 3.0.0.64,3.0
2014-10-28 12:45:55 [289] AMT: Initializing /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/
2014-10-28 12:45:55 [289] AMT: Adobe License Manager version 3.2 (build 64.0) RELEASE
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/adobe_caps.framework/adobe_caps
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/adobe_caps.framework/adobe_caps
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/adobe_caps
2014-10-28 12:45:55 [289] ServiceLoader: Found library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
2014-10-28 12:45:55 [289] PCDService: PCD Service in threaded mode
2014-10-28 12:45:55 [289] performance: AMTPreObtainProductLicense took 1.657000 ms
2014-10-28 12:45:55 [289] PCD thread: PCD thread started
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/Adobe_OOBE_Launcher.framework/Adobe_OOBE_Launcher
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/Adobe_OOBE_Launcher.framework/Adobe_OOBE_Launcher
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/Adobe_OOBE_Launcher.framework/Adobe_OOBE_Launcher
2014-10-28 12:45:55 [289] ServiceLoader: Found library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/adobe_oobe_launcher.framework/Versions/A/adobe_oobe_launcher
2014-10-28 12:45:55 [289] AMT: App Product Locale [0] = en_GB
2014-10-28 12:45:55 [289] config: Loading configuration for /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/AMT/application.xml
2014-10-28 12:45:55 [289] config: Found payload code {6A75E573-6909-4D48-BDFA-D8ED118605A5}
2014-10-28 12:45:55 [289] PCDService: found driver code {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] config: config: Host app was installed, using installed license configuration.
2014-10-28 12:45:55 [289] PCDService: No value for key [FLMap] in hive [Illustrator-CS5-Mac-GM{|}ALL] in cache.
2014-10-28 12:45:55 [289] config: Setting current license to the driver at startup because no mapping was found.
2014-10-28 12:45:55 [289] config: Setting current license to DesignSuitePremium-CS5-Mac-GM [ALL]
2014-10-28 12:45:55 [289] config: payload code: {6A75E573-6909-4D48-BDFA-D8ED118605A5}
2014-10-28 12:45:55 [289] config: driver payload code: {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] config: driver licensing code: DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:45:55 [289] config: current licensing code: DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:45:55 [289] config: current locale code: ALL
2014-10-28 12:45:55 [289] config: Done loading configuration
2014-10-28 12:45:55 [289] AMT: Locale from PCD [0] = en_GB
2014-10-28 12:45:55 [289] AMT: Reordered Installed App Product Locale [0] = en_GB
2014-10-28 12:45:55 [289] config: Setting insalled locales
2014-10-28 12:45:55 [289] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/asneu.framework/asneu
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/asneu.framework/asneu
2014-10-28 12:45:55 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/asneu.framework/asneu
2014-10-28 12:45:55 [289] ServiceLoader: Found library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
2014-10-28 12:45:55 [289] PCDService: No value for key [ReLaunchMode] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [ReLaunchMode] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:45:55 [289] AMT: App's last known config file is: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/AMT/application.xml
2014-10-28 12:45:55 [289] apf: current config file path is: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/AMT/application.xml
2014-10-28 12:45:55 [289] AMT: config: Finding license info for payload: {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] AMT: config: PayloadCode: {6A75E573-6909-4D48-BDFA-D8ED118605A5}
2014-10-28 12:45:55 [289] AMT: config: Driver PayloadCode: {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] AMT: config: Installed LicensingCode: DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:45:55 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [BridgeTalkCode] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [EULA] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [Registration] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [Registration] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [Updates] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [Updates] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:45:55 [289] AMT: Application can be serialized (sif file found).
2014-10-28 12:45:55 [289] config: Setting current license to DesignSuitePremium-CS5-Mac-GM [en_GB]
2014-10-28 12:45:55 [289] PCDService: No value for key [AMTConfigPath] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in cache.
2014-10-28 12:45:55 [289] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:45:55 [289] AMT: Subsequent launch (serial [95459778819945904053]).
2014-10-28 12:45:55 [289] AMT: Application state initialized. Obtaining Product License.
2014-10-28 12:45:55 [289] AMT: Obtaining client features from cache.
2014-10-28 12:45:55 [289] AMT: Obtaining client product info from cache.
2014-10-28 12:45:55 [289] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:45:55 [289] AMT: Running in PROV_APP
2014-10-28 12:45:55 [289] PCDService: No value for key [EULADelay] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [EULADelay] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] PCDService: No value for key [MediaTag] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:45:55 [289] config: No media tag found for payload {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:45:55 [289] config: Using default media policy RET
2014-10-28 12:45:55 [289] uiswitch: EULA has already been accepted.
2014-10-28 12:45:55 [289] AMT: This is a subsequent launch. Deferring services.
2014-10-28 12:45:55 [289] performance: AMTObtainProductLicense took 23.305000 ms
2014-10-28 12:46:00 [289] AMT: Pre-Validating Product License.
2014-10-28 12:46:00 [289] AMT: Services not yet loaded in this session.
2014-10-28 12:46:00 [289] AMT: Loading services in background to get ready for Validate call.
2014-10-28 12:46:00 [289] AMT: Spawning background thread to load services.
2014-10-28 12:46:00 [289] performance: AMTPreValidateProductLicense took 0.020000 ms
2014-10-28 12:46:00 [289] AMT: Starting work on prevalidate thread.
2014-10-28 12:46:00 [289] AMT: AMT: PreValidating Product License.
2014-10-28 12:46:00 [289] AMT: Launch Workflow not yet done in this session.
2014-10-28 12:46:00 [289] AMT: Starting Background Subsequent Launch Workflow
2014-10-28 12:46:00 [289] AMT: Starting ALM workflow.
2014-10-28 12:46:00 [289] AMT: Initializing ALM for serialized activation.
2014-10-28 12:46:00 [289] ALMService: Initializing as licensed app
2014-10-28 12:46:00 [289] ALM: _info_: Start ALM 3.2 Release (build 3.2.64.0)
2014-10-28 12:46:00 [289] SLCoreService: Starting up SLCore 1.0 Release (build 1.0.13.199023).
2014-10-28 12:46:00 [289] SLCoreService: Service construction took 0.0 ms and succeed.
2014-10-28 12:46:00 [289] ALM: _info_: LEID passed DesignSuitePremium-CS5-Mac-GM is used to configure SLCore = 0
2014-10-28 12:46:00 [289] ALM: _info_: Host app is Licensable App
2014-10-28 12:46:00 [289] PCDService: No value for key [Illustrator-CS5-Mac-GM{|}5] in hive [SSC-CS5-LE-Dominance] in master.
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID Illustrator-CS5-Mac-GM with AMT Path /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Resources/AMT
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID DesignSuiteStandard-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/ssc/DesignSuiteStandard-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID WebSuitePremium-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/ssc/WebSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID DesignSuitePremium-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/Adobe Creative Suite 5 Design Premium/AMT
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID VideoSuitePremium-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/ssc/VideoSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Found LEID MasterCollection-CS5-Mac-GM with AMT Path /Library/Application Support/Adobe/ssc/MasterCollection-CS5-Mac-GM
2014-10-28 12:46:00 [289] PCDService: No value for key [MediaTag] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] config: No media tag found for payload {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:46:00 [289] config: Using default media policy RET
2014-10-28 12:46:00 [289] ALM: _info_: MediaTagPolicy is RET
2014-10-28 12:46:00 [289] PCDService: No value for key [NTL_WO_SN] in hive [DesignSuitePremium-CS5-Mac-GM] in master.
2014-10-28 12:46:00 [289] ALM: _info_: Canonical LEID is Illustrator-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Driver LEID is DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] PCDService: No value for key [954597056569366629885681] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] SLCoreService: Reading product config [/Library/Application Support/Adobe/Adobe Creative Suite 5 Design Premium/AMT/SLConfig.xml]
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2014-10-28 12:46:00 [289] ALM: _info_: Set Running Locale to en_GB
2014-10-28 12:46:00 [289] ALM: _time_: (func: ALM_Initialize, duration: 0.017 sec)
2014-10-28 12:46:00 [289] AMT: Performing ALM silent license verification.
2014-10-28 12:46:00 [289] PCDService: No value for key [EncryptedSerial] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in cache.
2014-10-28 12:46:00 [289] PCDService: No value for key [Serial] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in cache.
2014-10-28 12:46:00 [289] config: No pre-serial number found in {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:46:00 [289] PCDService: No value for key [PSN] in hive [DesignSuitePremium-CS5-Mac-GM{|}en_GB] in cache.
2014-10-28 12:46:00 [289] config: No en_GB provisional serial number found in DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] PCDService: No value for key [PSN] in hive [DesignSuitePremium-CS5-Mac-GM{|}ALL] in cache.
2014-10-28 12:46:00 [289] config: No ALL provisional serial number found in DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] ALM: _info_: Validate license at Post-Chrome time, running locale is en_GB
2014-10-28 12:46:00 [289] ALM: _info_: Searching license for locale en_GB ...
2014-10-28 12:46:00 [289] PCDService: No value for key [954597788199459040539944] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] ALM: _info_: Found existing serialization under LEID DesignSuitePremium-CS5-Mac-GM, the serial number locale is en_GB
2014-10-28 12:46:00 [289] ALM: _info_: This is the running locale, stop the search
2014-10-28 12:46:00 [289] PCDService: No value for key [954597788199459040539944] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] PCDService: No value for key [954597788199459040539944] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] PCDService: No value for key [954597788199459040539944] in hive [RejectedSNDomain_CS5] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2014-10-28 12:46:00 [289] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2014-10-28 12:46:00 [289] config: Setting current license to DesignSuitePremium-CS5-Mac-GM [en_GB]
2014-10-28 12:46:00 [289] SLCoreService: Syncing to license store...
2014-10-28 12:46:00 [289] SLCoreService: Found server mkey.
2014-10-28 12:46:00 [289] SLCoreService: Found 1 license file(s)
2014-10-28 12:46:00 [289] SLCoreService: Parsing license file [206994829.lic] succeed.
2014-10-28 12:46:00 [289] SLCoreService: License store synchronization took 11.2 ms and succeed.
2014-10-28 12:46:00 [289] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2014-10-28 12:46:00 [289] PCDService: No value for key [PDApp_WF] in hive [DesignSuitePremium-CS5-Mac-GM] in cache.
2014-10-28 12:46:00 [289] SLCoreService: Feature ALM_CS5DesignPremiumGM_5.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Bridge_Base_4.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Bridge_CameraRaw_4.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Bridge_ColorSettings_4.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Bridge_MiniBridge_1.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature CreativeSuite_5.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature CreativeSuite_DesignPremium_5.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Dreamweaver_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Dreamweaver_Base_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Fireworks_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Fireworks_Base_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature FlashCatalyst_1.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature FlashCatalyst_Base_1.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Flash_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Flash_Base_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Flash_Pro_11.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Illustrator_15.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Illustrator_Base_15.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature InDesign_7.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature InDesign_Base_7.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature MediaEncoder_Base_2.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature MobileCenter_Base_3.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Photoshop_12.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Photoshop_Base_12.0 is enabled.
2014-10-28 12:46:00 [289] SLCoreService: Feature Photoshop_Premium_12.0 is enabled.
2014-10-28 12:46:00 [289] PCDService: No value for key [ALM_Info_S1] in hive [DesignSuitePremium-CS5-Mac-GM{|}en_GB] in cache.
2014-10-28 12:46:00 [289] PCDService: No value for key [ADOBEID] in hive [954597788199459040539944] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: Performing Block Check
2014-10-28 12:46:00 [289] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2014-10-28 12:46:00 [289] ALM: _info_: Block Check ByPassed
2014-10-28 12:46:00 [289] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2014-10-28 12:46:00 [289] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.017 sec)
2014-10-28 12:46:00 [289] ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2014-10-28 12:46:00 [289] AMT: License check shows serialized product is already activated.
2014-10-28 12:46:00 [289] ALM: _info_: Entered ALM_NeedANAG
2014-10-28 12:46:00 [289] PCDService: No value for key [ADOBEID] in hive [954597788199459040539944] in cache.
2014-10-28 12:46:00 [289] PCDService: No value for key [ClaimStatus] in hive [954597788199459040539944] in cache.
2014-10-28 12:46:00 [289] ALM: _info_: Exiting ALM_NeedANAG
2014-10-28 12:46:00 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [Updates] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [Updates] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:46:00 [289] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2014-10-28 12:46:00 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/UpdaterNotifications.framework/UpdaterNotifications
2014-10-28 12:46:00 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/UpdaterNotifications.framework/UpdaterNotifications
2014-10-28 12:46:00 [289] ServiceLoader: looking for library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/UpdaterNotifications.framework/UpdaterNotifications
2014-10-28 12:46:00 [289] ServiceLoader: Found library /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotifications
2014-10-28 12:46:00 [289] AUMService: IsUpdaterEnabled call
2014-10-28 12:46:00 [289] AUMService: IsUpdaterEnabled call succeeded
2014-10-28 12:46:00 [289] ALM: _info_: Deactivation menu is enabled
2014-10-28 12:46:00 [289] PCDService: No value for key [ADOBEID] in hive [954597788199459040539944] in cache.
2014-10-28 12:46:00 [289] AMT: Completed Launch Workflow successfully.
2014-10-28 12:46:00 [289] AMT: Calling AUM API to create scheduler entry to be used by updater.
2014-10-28 12:46:00 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [Updates] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:46:00 [289] PCDService: No value for key [Updates] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:46:00 [289] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2014-10-28 12:46:00 [289] AUMService: IsUpdaterEnabled call
2014-10-28 12:46:00 [289] AUMService: IsUpdaterEnabled call succeeded
2014-10-28 12:46:00 [289] AUMService: Get LEID xml call
2014-10-28 12:46:00 [289] AUMService: Get LEID XML call succeeded
2014-10-28 12:46:00 [289] AMT: AUM GetLEID called with status =0.
2014-10-28 12:46:00 [289] AMT: Caching Suite Features.
2014-10-28 12:46:00 [289] AMT: Suite Feature AfterEffects_Base 10.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Bridge_Base 4.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Bridge_CameraRaw 4.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Bridge_ColorSettings 4.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Bridge_MiniBridge 1.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Contribute_Base 6.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Dreamweaver_Base 11.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature DynamicLink_Base 4.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Encore_Base 5.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Fireworks_Base 11.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Flash_Base 11.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Flash_Pro 11.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature FlashBuilder_Base 4.1 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature FlashCatalyst_Base 1.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Illustrator_Base 15.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature InDesign_Base 7.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature MediaEncoder_Base 2.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature MobileCenter_Base 3.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature OnLocation_Base 5.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Photoshop_Base 12.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Photoshop_Premium 12.0 is licensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Premiere_Base 5.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Suite Feature Soundbooth_Base 3.0 is unlicensed.
2014-10-28 12:46:00 [289] AMT: Checking client features against cache.
2014-10-28 12:46:00 [289] AMT: Feature Illustrator_Base 15.0 is licensed (was licensed).
2014-10-28 12:46:00 [289] AMT: Feature Bridge_Base 4.0 is licensed (was licensed).
2014-10-28 12:46:00 [289] AMT: Feature MobileCenter_Base 3.0 is licensed (was licensed).
2014-10-28 12:46:00 [289] AMT: Validating client product info against cache.
2014-10-28 12:46:00 [289] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS5-Mac-GM] in master.
2014-10-28 12:46:00 [289] AMT: Starting Data Collection for SWTag_Init()
2014-10-28 12:46:00 [289] AMT: DoISOTagging() productCanonicalLEID = Illustrator-CS5-Mac-GM;outMappedLEID = DesignSuitePremium-CS5-Mac-GM, unused = DesignSuitePremium-CS5-Mac-GM
2014-10-28 12:46:00 [289] AMT: DoISOTagging() productPayloadCode = {6A75E573-6909-4D48-BDFA-D8ED118605A5};driverPayloadCode = {CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}
2014-10-28 12:46:00 [289] AMT: SWTag_Init() Tags Arguments Adobe Creative Suite 5 Design Premium; DesignSuitePremium-CS5-Mac-GM; en_GB
2014-10-28 12:46:00 [289] AMT: DoISOTagging() License Status = activated
2014-10-28 12:46:00 [289] AMT: DoISOTagging() Tags 954597788199459040539944; 5.0; UNKNOWN
2014-10-28 12:46:00 [289] AMT: DoISOTagging() Product Version 5; 0
2014-10-28 12:46:00 [289] AMT: AMT: Product License PreValidated.
2014-10-28 12:46:00 [289] AMT: Prevalidate indicates license is good and no UI required.
2014-10-28 12:46:00 [289] performance: PreValidate thread took 49.863998 ms
2014-10-28 12:46:00 [289] AMT: PlugPlug : AdobeId has not been created
2014-10-28 12:46:00 [289] AMT: PlugPlug : Can Go Online returned as true
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 7.179000 ms
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 4.168000 ms
2014-10-28 12:46:00 [289] performance: AMTPlugPlugRequest took 0.510000 ms
2014-10-28 12:47:01 [289] performance: AMTPlugPlugRequest took 0.800000 ms
2014-10-28 12:47:23 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:47:23 [289] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:47:23 [289] PCDService: No value for key [Updates] in hive [{CDC977A9-B3BA-4320-BD28-96F2CC91B9E9}] in master.
2014-10-28 12:47:23 [289] PCDService: No value for key [Updates] in hive [{6A75E573-6909-4D48-BDFA-D8ED118605A5}] in master.
2014-10-28 12:47:23 [289] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2014-10-28 12:47:23 [289] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
2014-10-28 12:47:23 [289] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
2014-10-28 12:47:23 [289] AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
2014-10-28 12:47:23 [289] ALMService: Terminating
2014-10-28 12:47:23 [289] SLCoreService: Shutting down SLCore 1.0 Release (build 1.0.13.199023).
2014-10-28 12:47:23 [289] SLCoreService: Service destruction took 0.5 ms and succeed.
2014-10-28 12:47:23 [289] ALM: _info_: End ALM
2014-10-28 12:47:23 [289] performance: AMTReleaseProductLicense took 2.038000 ms
2014-10-28 12:47:23 [289] AMT: END SESSION.
Message was edited by: Kien Tran
kien.tran,
Did you reinstall using the full three step way?
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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My problem is very basic: I have an OMF (~ 1,5 Gb, ~6200 files) exported from PT 9. While I try to open it, Audition eats ~3,7GB of RAM and freezes.
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Today I tried uninstalling the Free XML exporter, uninstalling Pro Import AE, trashing my preferences, repairing disc permissions, setting my scratch discs to external drives, and I uninstalled and reinstalled CS4 and FCS3 without any plugins. After the fresh install, Final Cut opened the project perfectly the first time, and then gave me exact same crash every subsequent time I opened the project.
I talked to tech support at automatic duck and the guy said the only file that could possibly affect FCP is the xml exporter bundle in final cut pro plugins. It made sense to me that that was the problem, but at this point I've not only uninstalled that plugin to no avail, but I've uninstalled and reinstalled CS4 and FCS3 too, so I'm thinking its something bigger than that.
I can't wrap my head around whats going on. I'd be more than happy to reformat the machine again as long as I know it will work afterwards. I just can't spend days working on this only to have it implode right afterwards.I have not tried exporting xmls for each sequence. Its a good last resort for sure, but the thing is that this project is huge. Including the sequence backups for my rough cut and fine cut (which I really don't need), there's got to be 600+ sequences.
I can't figure out how to post attachments here, so I'm including a segment of the 3 crash logs my machine's generated since the last reformat. Please advise on the protocol for posting crash logs. Thanks.
Xx Crash 1 xX
PlugIn Path: /Applications/Final Cut Pro.app/Contents/Frameworks/KGCore.framework/Versions/A/KGCore
PlugIn Identifier: KGCore
PlugIn Version: ??? (???)
Date/Time: 2010-10-06 01:51:38.461 -0700
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6
Interval Since Last Report: 2831 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 731 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 2967230C-64E1-4949-9579-C1EEEFB884E0
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000004
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Xx Crash 2 xX
PlugIn Path: /Applications/Final Cut Pro.app/Contents/Frameworks/KGCore.framework/Versions/A/KGCore
PlugIn Identifier: KGCore
PlugIn Version: ??? (???)
Date/Time: 2010-10-06 02:01:03.255 -0700
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6
Interval Since Last Report: 558 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 504 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 2967230C-64E1-4949-9579-C1EEEFB884E0
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000004
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Xx Crash 3 xX
Date/Time: 2010-10-06 02:29:19.260 -0700
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread -
Mac Pro freezes while asleep and fans go to high
I'm not sure if this is a problem specific to my Mac Pro Dual Quad Core MacPro3,1, but it has carried across an update to 10.6.5 and through a reinstall of Snow Leopard. Also, I don't have it on my MacBook Pro. So, I'm posting it in the Mac Pro forum.
Periodically (but now more frequently), when I go to my Mac Pro in the morning, after it has let itself go to sleep, the fans are on high and the machine won't wake up. I can't mount the machine's hard disk remotely from my MacBook Pro on the home network (which I usually can) and I have to hold the power switch down to force a restart. I've checked the Console logs (all messages) and the last message is usually sometime in the morning, sometimes as late as 5 or 6 am. But, there is no common thread to the last messages before the machine freezes, so I can't use that to identify what process was running when the machine froze.
This past weekend, I got up at 5:45 am and heard the fans running high and then went to watch the Formula 1 race on TV. The machine was frozen again when I got back to it at 8 am. So, the problem will happen whenever it wants, but only in the night (before 8 am and after midnight).
I've tried the following, with no success:
• Reinstalled OS X 10.6 and followed the update path
• Reset the SMC and PRAM
• Rebooted the machine before going to bed, so that no user login process or software was running at the time of the freeze.
What is a good process to use for debugging this problem, from this point, since the Console Logs don't give me any consistent information? Is there a way to make the Console logs more verbose?
How can I get a list of all the maintenance processes that autostart on my machine at night? I'm assuming the problem is with a process installed by third party software, since I didn't clear the problem when I reinstalled a fresh copy of OS X.
Thanks, in advance, for your help.I can't believe I missed this thread. I was sure I was the only one. This has been happening to me for months now, and of course out of warranty. I've tried so many things. Mac Pro Dual Core Intel. Fans go bananas for no discernible reason (according to Activity Monitor). I often return to an un-wakeable display despite the fans going full blast. Sometimes while I'm working, the thing just puts itself to sleep and doesn't want to wake up. Several times a week, the system hangs. (There's usually nothing complicated being done, although using iPhoto is pretty much guaranteed to freeze everything.) Almost always takes more than one hard restart in a row to get it back up, sometimes a DOZEN or more. Have no idea whether attempting a safe boot helps reduce the number of tries but it seems to. It's set never to sleep; I've reset the SMC and PRAM and deleted video preferences (see http://support.apple.com/kb/HT1573). The issue pre-dated installing Snow Leopard and was unchanged by it.
By the way, the computer is at its most silent now - 600rpm each on power supply and exhaust fans, and 500 each on CPU and expansion according to iStat - and it's still pretty loud. Anyone else have that issue?
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