MacBook 3x went to service center, still random shutdown, what to do next?

Hi! Mine is week 17, and mainboard already replaced for 3 times. The last one they replaced the battery also.
There is no Apple Center in here, I deliver it to the local authorized Apple service.
I just got my 3rd replacement yesterday, and I noticed from the first place that it got blank gray screen on startup & can't sleep using the Energy Saver. But I waited long enough for the repairement, so I decided to take it home anyway. At home, I did the commandopt+pr and reinstall it back to 10.4.6 using the equiped cd. But still it can't sleep using Energy Saver..
But the blank gray screen problem is gone.
Today I calibrate (since they replaced the battery with brand new one), after the process done (5 hours sleep, zero battery), I plugged the magsafe and I heard looping click sound, and it went random shutdown again!
And it goes shutdown on: yes dev null
I just do the commandopt+pr, and the yes dev null havn't invoked the shutdown. But from my previous shutdown experiences, it will go crazy random shutdown in about 3 days ahead from now.
So what to do next? going to the authorized service again?
I'm sick and tired now.
Also the outer body case is suffers little scratches, and it's getting mucher and mucher everytime I got it back from repairement.
Oh dear God do help me! All I want is for my money back, at least a new replacement for my MacBook.
And they said Apple wouldn't allow it.

Since you're not actually turning it in to Apple for repair, I wonder if the repair shop that's doing the work knows what they're doing. Since you've had the logic board replaced three times, that's pobably not the solution. I had the random shutdowns and verticle lines on the display, and Apple replaced my heatsink and then erased the HD and re-installed to factory settings, 10.4.6. I then migrated my data from my backup HD, updated OS to 10.4.7, and installed the SMC firmware update. No problems since then.
Many other users have had their logic board replaced more than once only to continue having the problems. Some have had logic board replaced once and then no longer have problems. Others have had other parts replaced, such as in my case and have had no problems.
Apparently each MacBook has to be diagnosed individually to find the problem.

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Random shutdowns: what should I do?

I'm getting really annoyed by the random shutdowns. what should i do?
i live in the UK, and my local apple store is about 2 hours away.

Just call Apple support up and tell them what is going on. In my case, I just started telling them of the random shutdowns and that I had tried everything that they were fixing to ask me to do. No further questions were asked and the sent me a return/repair box the next day. Now I'm just waiting to get it back and hopefully it will be fixed.

Macbook Pro 15 " 2.53GHZ mid 2009 random shutdowns

Hello,
I've a Macbook Pro 15" 2.53GHZ mid 2009 that have random shutdowns and when he shutdown he dont turn on in power button, because the button dont do nothing at all. Sometimes, only after hours the macbook pro automaticaly turn on. I have already clear the fans and replace the thermal paste but with no sucess because problem still exists.
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Regards

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.

Lenovo g560 motherboard crash service center not helping now what to do

hi
i have purchase a lenovo g560 laptop on 2 june 2010. after a weak the motherboard get corrupt.now my system is not going to start.
i launch a call on indian head off with call id=4270018809 and they sujjest me to go the service center located at noida.
after going there they put my laptop for 1 week and after 1 weak they are saying we dont have the mother board.and they request to head office for this it will take uncertain time and i can take laptop without getting repaired.now what to do can this laptop get replaced any where help me its urgent.
thank in advance
Solved!
Go to Solution.

call lenovo support line to ship your laptop back to service.
if you have recovery disks, use it instead of shipping back to lenovo.

Macbook won't detect external display anymore - Random shutdown injury??

Hi,
my Macbook has the dreaded random shutdown thing happening, often it can't even get through the startup sequence. If I reset the PMU and PRAM and check the disk every week I can keep it running. Applecare are making not particularly helpful suggestions like "run it in safe mode" - hello people, random means it can take days to happen again... I use this computer for work so I need it at full capacity every day!!!
Anyway, enough angry ranting. The casualty of today's RS and subsequent PRAM PMU resetting is my external display (Viewsonic LCD). The macbook is no longer sending signals to it (display says "no signal"). When I ask the macbook to "detect displays" nothing happens. I have restarted the macbook several times and unplugged and replugged the display connection it doesn't help. Yes, I have the AC power cable plugged in on the Macbook (I know it doesn't like talking to the screen if I don't).
The display and macbook have always worked fine together in the past...
Does anyone have any suggestions on how to test for causes or fix this display related problem?
MacBook Mac OS X (10.4.8)
Powerbook G4 Mac OS X (10.4.2)

You don't mention ever having brought the problem to Apple's attention, or what resulted from your request for Apple's help with it. This isn't a universal or widespread problem. It may be a hardware fault in your own equipment that needs to be resolved with a repair, or it may be a software problem (corrupt file, incompatible software conflict, update needed, etc., etc.). You seem to think Apple should have fixed it for you without your lifting a finger, and you're eager to complain about Apple's lack of support. But you've offered nothing to indicate that Apple even knows you need support. You do have to ask for it. Have you done so?
We have no idea what steps you've taken to try to narrow down the possibilities, e.g., making sure the monitor is turned on; trying a different video cable as iVmichael has suggested; testing the monitor with the same cable on a different computer; testing a different monitor with the same cable and then with a diferent cable on your computer; substituting a different cable adapter, if you are using one; applying all applicable system software updates and then Repairing Permissions and Repairing Disk; starting in Safe Mode and seeing whether the monitor is recognized and activated then; seeing whether the monitor is detected in System Profiler; and so on. You may have done some of these things, but you haven't told us about them or about the results.

Macbook in repair for kernal panics and random shutdowns.....

It's been exactly one week since I sent in my macbook for random shutdowns. I called today to check on the status and they told me it was on hold because they needed more info from me as they can not replicate the problem. This thing was shutting down on me 3-4 times a day without warning. I gave them all kinds of suggestions, ie: check logic board, power management system, panic logs, etc. Don't these techs know how to troubleshoot? My biggest fear is that they won't find the problem and they'll send my defective Macbook back to me. What are my options then? It was bought for me by a friend in Denver who brought it down to Albuquerque for me (500 miles away) so returning it to a store is not an option. I know other people are having this problem so I know I'm not crazy and delusional. I don't want to be stuck with a defective computer but my 2 week grace period is over. What can I do?
MacBook Mac OS X (10.4.5)

Here's an update on my repair. It's been 2 weeks and they finally found the problem to be a bad logic board. They said it was on hold for repair to replace the board and didn't specify a return time. I expressed a concern with having a month old computer that has already been in for a major repair. After some polite but concerned dialouge between myself and a product specialist, she offered me a new one. I accepted the offer gladly. She even asked black or white? My original was white. So chalk one up for Apple customer support. They seems like they're out to make things right with their customers. You just have to remain calm and patient.

Let's Try to Figure out the Random Shutdowns - what were you doing ?

I am sure like everyone else experiencing these things, you try to deduce what the variables were to change them to see if it fixes the problem. Please add to the this list if you have noticed anything.
EVERY TIME MY COMPUTER SHUT DOWN I WAS :
- Typing. My computer has never shut off just sitting there running the screen saver or a DVD or whatever
- Once it does shut off there is a rapid succession of shut downs on each start up attempt. But then if I leave it for half an hour or so, it can turn back on, or it always turns on after a power manager reset.
WHAT ISNT CONSISTENT IS :
- before or after the firmware upgrade, it still shuts down
- my macbook can be plugged in or running off battery
- I can be on the net or off it
- the fans may have come on that session of use or not
- the macbook was hot or cold
- I used it for 10 minutes or 5 hours before it shut off

Prior to repair, it could happen when warm or cold, on AC or battery.
After repair, I ran for 3 weeks without a problem. Then I had a random shutdown. At the time, I was using AC with the 3-prong cord (the first time I'd used it since my repair). I was editing photos in iPhoto (before the fix I'd had a few other shutdowns in iPhoto). Some of my editing changes held up after the shutdowns, others didn't.
During the period when everything was working fine (after my repair), my shutdown codes were usually 0 (sometimes 3). When it randomly shutdown, the shutdown code was -72, and has consistently been -72 ever since (even when I shut it down myself). That's the same code I had before the repair when I was regularly having random shutdowns.
I've only had the one random shutdown so far since the repair. I've not used the 3-prong power cord since, and am wondering if somehow that might have triggered that first shutdown. (I had used it fairly regularly prior to repair.) I know that it can still shutdown again whether its on AC or battery, but am wondering if there might be some sort of electrical issue with the cord that zaps something in the computer to make it start acting up in the first place. (The only other explanation I can think of is that the heat generated by the processor slowly cooks the internal components, but it does seem to run cooler since the firmware update.)

MacBook Pro underwent several repairs, problems still persisting. What should I do?

I own a 2010 17" MBP. I have upgraded the RAM from 4GB to 8GB, removed the optical drive and installed the optibay cover (1TB HDD in the optical bay slot and 300GB SSD in the primary). Approximately about a few months before my extended warranty was up, I began experiencing issues and eventually, I was unable to start my computer at all. No fans spin up, no boot screen, no indication the machine in on. The only thing that was functioning was the battery indicator LEDs on the side.
Background (not relevant): This is my primary mobile machine. I own a few desktops I've assembled myself and the MBP. I've used the laptop in several cities and the only repair I've had before this was the display. It had severe light bleeding issues. I take care of my laptop and I've done the upgrades as mentioned above. I actually clean out the dust every 4-6 months or so. It's actually quite amazing how much dust can accumulate in the computer.
Trip #1: Took it to an apple store for repair, the tech told me the logic board had failed and they would have to send it out for repair. They replaced the logic board and the hard drive (apparently bad blocks showed up in the test). Got my laptop back in a little under a week and computer was working great. A couple weeks later, my applecare has expired and the computer begins to shut down randomly.
Trip #2: Go back to the apple store and explain my situation. The genius is curious since the chance of two faulty logic boards is pretty slim. She thinks it might be an issue with the power button itself so she opens up the bottom and attempts to short out the starter pins to start the computer. Nothing happens. She says they will likely have to replace the logic board again and this time the computer will undergo deeper testing to ensure it's good to go. I say great and luckily they have the parts at the store so turnaround time should be quick. Got it back, everything is fine, but again after a few weeks the computer shows the exact same problems.
Trip #3: Somehow the computer comes back to life when I show it to the genius. It boots up just fine. This is the same person I saw from Trip 1 so he's somewhat familiar with the situation. He hooks up the computer and runs the diagnostic. Thermal sensors near the magsafe port is too hot so he says that might the cause all along. He also says that it might be something to do with components under the keyboard? I don't know... Got my computer back yesterday and they ended up replacing the logic board again along with the magsafe board. I used it during the night and once again the computer shut off randomly. I'm sensing some impending doom here, but hopefully it trudges through.
If I add up all the repair costs that Apple has done so far, it's basically the cost of the computer. One display replacement, 3 logic boards, a hard drive, and a magsafe board along with all the labor...
It is becoming extremely irritating to keep going back to the Apple store to get my machine fixed and I cannot keep taking time every other week or so to get it taken care of. I would like to sell the computer and just buy a new one, but who is going to buy a computer with so many issues right after the warranty is gone (all repairs have been free due to the 90-day grace period from a repair). And I won't omit the fact about the repairs either since it's a crummy thing to do and they would be able to find out anyway if a tech at an Apple store looked it up.
Can anyone tell me what my options are if the computer fails again? Or will I just have to endure my computer continually eating logic boards?

Ok.
Go into Disk Utility, and make sure you select your external hard drive.
There should be 4 tabs, one being erase. I have taken a screenshot to show you what it should be set to (obviously name it what you like), and set the format to Mac OSX Extended (Journaled) as per the example below & after double checking your in the right drive, you can hit erase. And you're done! *hopefully*

I cant open my iphoto on my mac it always asks me to shut down my macbook i do it but it still doesnt work what should i do ??????????

how can i make my iphoto work on my macbook whenever it asks me to shut the laptop down i do but it doesnt work it asks to do the same thing and i do it and it asks me again and again . what should i do????????????

With the amount of information you've provided it's impossible to offer a solution. We can't see your computer so we need to know the details of your problem and setup, i.e.:
what version of iPhoto are you using?
what system version are you running?
what message do you get when iPhoto tries to launch? Post the exact message or a screenshot of it?
what fixes have you tried?
where is your library located?
did you apply any updates or upgrades just prior to the problem occurring?
are you running a "managed" or "referenced" library?
what type of Mac?
how much free space on your boot drive?

Random Shutdown - What DOESNT help?

Can we all get a list going of what repairs DO NOT help? It would be nice to be able to go into the techs/geniuses (for people that haven't already) with a list of resolutions they can not waste their time on. It might also help provide some clarity for those who get their hopes up thinking something is working for them, only to be let-down when the problem resurfaces.

I don't come close to maxing out the CPU very often - maybe a few times in PS and Dreamweaver - mostly its just internet and word processing. I usually leave it on all the time, just close the lid and I use between one and three hours a day on average.
The temperature has never gotten out of hand, its rare that I hear the fans whirr-up and when it has been shutting down the last couple days it has been after coming out of a long sleep.
Just last night I had an application crash on me. Before I realized it had the fans started to roar. I had nothing else open and I was just using MacJournal (not exactly a taxing application). I opened up coreduotemp and watched as it went from 60% cpu usage to a 100 in a few seconds and said it was near 90 degrees C. I forced quit the application and the CPU usage dropped to nothing and the fans slowed to a stop. This happened twice in an hour's time. I had been using that program for months with no problem on that machine. That is the only strange occurance I can think of.
I phoned my Mac retailer and he told me to bring it in, but I am hesitant because I really need the machine the next couple weeks. I am hoping that it will continue to work for me for a couple weeks and by then they will know what the problem is. Right now it doesn't sound like anyone has found a solution.
Hope this helps.
Clayton
Macbook 2.0 ghz white Mac OS X (10.4.7) Mac Mini 1.25 PPC, Macbook 2.0 ghz white

Illustrator CS6 crashes in Maverick, still... what to try next?

After installing Mavericks my Illustrator CS6 started crashing. App starts just fine, and I can work sometimes short periods, sometimes longer periods before the whole system crashes and restarts. I have updated Java, updated wacom drivers, have no 3rd party plug-ins installed, checked that the speech recognition is not on... to no effect. Any ideas what I could try to get rid of this highly irritating feature that stops me working efficiently?

ODO,
Did you make a full reinstallation after installing Mavericks?
That would be needed.
In cases like this, it is best to do it the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Will Apple take the responsibility? My retina macbook pro (late 2013) seems to be damaged after I received it from the Service Center.

Two months ago, I had some problems with the hinges of the display screen I used to make weird sounds and I was finding it very hard to open and close the display. The Service Center guys said there was a problem with the hinges so, they replaced it. But after I received my macbook back, I noticed that one of the screws was not properly fitted but, I thought that it was not such a big deal and I would take it to the Service Center sometime later to get the screw fitted properly as was not a hinderance with my daily work. When I took my Macbook finally to the service center after 3 weeks, they tried to fix it and there were some problems. According to them the screw was somehow jammed in its place but they at the end fixed it. But, after I reached home, I noticed they applied too much pressure and the bottom of my laptop was bent from one edge and also the screw was in place but the the chassis was still loose and was coming out.
Need Help. What can I do.

Take it back and ask them. No one here can speak for Apple. This is a user forum.

I have a MBP with service center for last 21 days. The issue is device doesn't boot up. They are replacing part by part logic board, hard disk, wires and still they need more time. No confidence over there service wing. How to get MBP replacement?

I submitted my MBP 2012 model to service center on
1. August 12: They reinstalled OS. Took it back on 13th evening
2. August 14: They did some hardware check and reinstalled OS. Took it back on 20th evening
3. August 21: Stil with service center, they are investigating
What service they are providing.
Very bad experience with apple.

After august 21:
They changed logic borad and told me that HDD is fine.
After few days I called back they told me HDD is faulty.
I do not know rather they do not know what is the issue.
Thats why I want complete replacement of MBP.
Then they say about policies.
I want to get MBP replaced, as the warranty has expired on 28th.
I do not know whether they can resolve issue or not
The super advisors from apple team are also co-ordinating still it is taking too long.
So my question is I need a repacement, How to get it?

IC burnt after giveing to service center

I have g4 1303au, the problem with my laptop was with LCD display. When power on the laptop there was nothing on the screen so i used the display port to check whether the problem was with lcd or motherboard. When i connected the external display my laptop was working perfectly and the problem was with laptop's display. So i went to service center they checked my laptop and said display cable might be damaged and they will replace the flex cable. My laptop was in warranty so there was no fees for this replacement. I was then busy for 3 days after that i called the service center number and that person said IC motherboard IC is burnt and he will mail to head office and wait for the reply and then he cuts the call.
Now i want to say that when i gave my laptop it was fully functioning except the display and when i gave it to service center they burnt the IC while fixing it and said it's my fault.
How the hell they could say this.
They have fully damaged my laptop by themselves and now they are blaming me.

HI @prashantvrm ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Hi, my boyfriend send me iphone4s from canada as a birthday gift last year. my problem was my wifi button on my 4s doesnt work for almost 4mos.and they dont have any apple service center here in the philippines. please help me for the remedy. thanks alot

my boyfriend send me an iphone 4s from canada last march 2012. my problem is the wifi button of my 4s doesnt work since May this year. unfortunately here in the philippines there's no apple service center available.help me what to do so that i can use wifi again from my fone. thanks alot!

First, try the steps Apple has here:
http://support.apple.com/kb/TS1559
If those do not help, your iPhone may well need service. You will not be able to get a Canadian iPhone serviced by Apple in the Philippines. You will need to send the iPhone back to your boyfriend or someone else in Canada who can get it serviced there and then send it back to you.
Regards.

MacBook 3x went to service center, still random shutdown, what to do next?

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