Macbook Air 2013 USB problems (won't connect/ reconnecting)

I have a new Macbook Air 13-inch Mid 2013 with all the upgrades possible (1.7 Ghz i7, 8GB RAM, 512 GB SSD). I am running Mac OS X 10.8.5. Every software is at the latest version.
I am having troubles connecting a couple of USB 2.0 devices to the Macbook. The first one is my phone. It's a HTC One and when I plug it in dmesg gives this output:
USB (XHCI Root Hub USB 2.0 Simulation):Port 2 on bus 0xa connected or disconnected: portSC(0xe0206e1)
USBF:          6342.136          The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14000000)
USBF:          6342.136          The IOUSBFamily was not able to enumerate the device (Port 2 of Hub at 0x14000000).
USBF:          6343.773          The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14000000)
USBF:          6344.242          The IOUSBFamily was not able to enumerate the device (Port 2 of Hub at 0x14000000).
USBF:          6345.579          The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14000000)
USBF:          6347.837          The IOUSBFamily was not able to enumerate the device (Port 2 of Hub at 0x14000000).
USBF:          6348.705          The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14000000)
USBF:          6349.481          The IOUSBFamily has successfully enumerated the device (Port 2 of Hub at 0x14000000).
considerRebuildOfPrelinkedKernel prebuild rebuild has expired
USBMSC Identifier (non-unique): SH366W906094 0xbb4 0xf91 0x228, 2
USBMSC Identifier (non-unique): SH366W906094 0xbb4 0xf91 0x228, 2
USBF:          6368.478          IOUSBCompositeDriver(Android Phone)::ConfigureDevice GetFullConfigDescriptor(0) #2 returned NULL, trying ResetDevice and then trying again
USBMSC Identifier (non-unique): SH366W906094 0xbb4 0xf91 0x228, 2
The Identifier message keeps repeating every couple of seconds until I plug the phone out. It also won't show in System Report -> USB.
The second device is a Kinect for Windows (Model 1517). Here it is almost the same. dmesg gives me the following output:
USB (XHCI Root Hub USB 2.0 Simulation):Port 1 on bus 0xa connected or disconnected: portSC(0xe0206e1)
USBF: 6916. 69 The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of Hub at 0x14100000)
USBF: 6916. 69 The IOUSBFamily was not able to enumerate the device (Port 2 of Hub at 0x14100000).
These three lines keep repeating every couple of seconds until I plug it out again. But here I get something in System Report -> USB:
Hub:
Product ID: 0x02c2
Vendor ID: 0x045e (Microsoft Corporation)
Version: 0.01
Speed: Up to 480 Mb/sec
Location ID: 0x14100000 / 15
Current Available (mA): 500
Current Required (mA): 2
Microsoft Kinect Camera:
Product ID: 0x02bf
Vendor ID: 0x045e (Microsoft Corporation)
Version: 2.05
Serial Number: 0000000000000000
Speed: Up to 480 Mb/sec
Manufacturer: Microsoft
Location ID: 0x14120000 / 22
Current Available (mA): 500
Current Required (mA): Unknown (Device has not been configured)
Microsoft Kinect Audio, © 2011 Microsoft Corporation. All rights reserved.:
Product ID: 0x02be
Vendor ID: 0x045e (Microsoft Corporation)
Version: 1.00
Serial Number: A22595W01332214A
Speed: Up to 480 Mb/sec
Manufacturer: Microsoft
Location ID: 0x14110000 / 3
Current Available (mA): 500
Current Required (mA): Unknown (Device has not been configured)
This is still a little strange because there are supposed to be 3 devices (the motor is missing).
So, I haven't yet had the chance to test on other computers but I will try to get my hand on one this weekend. And I will buy an external powered USB-hub to see if it is a power issue, which I doubt because the phone doesn't need that much and the Kinect comes with an external power supply.
Any idea how I can use my hardware? Is there anything more I have to look for? Known bugs? Do you need more information? ANY help is highly appreciated!
Thank you!

For me the issues are resolved but I guess it won't help you much. Sry.
The HTC One could not properly connect because the USB cable was broken somehow. I bought a new one and it worked ever after. It's crazy because I tried 3 cables before (which I had successfully used with other devices), but they were all very cheap, from the same manufacturer and bought at the same time. Must have been a bad batch or something.
The Kinect was a different story. Here the problem was that the firmware was not compatible with the driver on the MAC. I did some research and since I can't make my own drivers I got myself another Kinect with an older firmware and that resolved this issue.
Good luck.

Similar Messages

MacBook Air 2013 Camera Problems

I have a MacBook Air 2013 and recently, after the most current update my built-in camera not only does not work with Skype but does not work with Facetime or Photobooth either.
Under "Camera" in System Report my camera does not show up. I have rebooted, shutdown and cold-booted, pressed Shift + Alt + Ctrl + Command when booting.
I don't want to do a fresh install of my (brand new) computer all over again just yet. What should I do? Is it a software issue?
It's rather frustrating because I can't Skype or even Facetime my family and resorting to an external webcam is a ridiculous notion for a laptop.
Thanks,
scintoon

Hey dominic23,
Thanks - that update solved the issue of me not being able to use the webcam. However, now my mic does not work as well. I have rebooted a few times (shut down, cold boot) as well as holding the Shift + Alt + Command when powering up.
Is there a fix to this? Apple seriously needs to fool-proof these updates. Or, at least never have any of these problems in Mavericks
Thanks for all your help.

Macbook Air 2013 battery problem

Hi all,
I just got my brand new Macbook Air 2013 model today, I can't power it up until the AC Adapter is connected. When I finished all the setups, login into the system, I found out the battery shows 0%. This is my first Mac, would like to know if this is normal. Cause from my experience with windows laptop, they all comes with pre-charged battery. Thank you very much for your assistance in advance.

That's not normal, & if it doesn't begin to work as expected after say, 15 minutes, try
Intel-based Macs: Resetting the System Management Controller (SMC)
but it's likely that you have a faulty computer.

Macbook Air 2013 - Sleep Problem

The new macbook air 2013 13' sometimes goes right back to sleep after 5 seconds from waking up. I was wondering if this was happening to other macbook air users and wondering if I can fix this.
Thanks

Well the strange thing is i had this problem too went to the apple store couple of times and they mentionened twice that they are aware of this problem and it will be fixed in an update......
A month ago i spilled water on my mba and motherboard was replaced funny thing is with my old drive and only motherboard replaced i do not have this problem anymore....therefore i am allmost absolutly sure this was hardware issue.
Apple's got a hand on denying this sort of issues because if they acknowledge you can let your mb replaced for free.... but of course you never know for sure and thats what they know....

New MacBook air and Iphone 4 won't connect via CABLE

Hi, hoping someone can help.
I bought a new MacBook Air a few days ago however when I insert my USB cable to connect it to my Iphone 4 to sync to my Itunes it will not recognise or charge the device, let alone sync. It simply flickers between charge and not charge so seems to be connecting for 0.2 of a second then goes off instantly afterwards- which allows many warning notices to appear on my macbook air. I have no idea what to do and I cannot even sync to Itunes.
My Iphone still works and syncs with my other PC and the cable is in good working order......
Any response would be fantastic.
Regards

If the phone still syncs to the other computer and you are using the same cable then the problem must involve the computer. Try performing a reset of NVRAM and PRAM.
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

Macbook Air 2011 USB Problem

Hi, I recently bought a Toshiba portable hard drive that uses usb 3.0. For some reason, my mid-2011 macbook air 13" is unable to connect to the drive with the USB3 to microUSB3 cable. However, the hard drive worked on a late 2010 macbook air 11", other macbooks and pcs using the usb3 cable. The Toshiba portable hard drive did work with my 2011 air with my friend's USB2 to microUSB2 cable so I decided to buy one on Amazon. Unfortunately, the cable that I bought from amazon did not work with my macbook air but it did work with my other pc.
My question is: Does my macbook air have a usb problem and should I go to apple store to get it fixed?
Thanks!

There have been more than a few threads on this subject of the USB 3.0 Toshiba Canvio problems. Here is an ongoing rather current discussion of the issue.

MacBook Air 2013 Internet problems

I just recently ordered a 2013 MacBook Air and it arrived in the mail today. All was going well until I began to encounter problems with the Internet, repeatedly. When it's working everything is fine and dandy, but sometimes when I am trying to look something up the bar will just stop loading the new page, and I'm stuck there until I restart it or log off and back on again. When the bar stops loading I can't do anything that requires Internet, until I choose one of my two previously said options. Can someone please help me? I bought this machine for college, and if im having these (very) frustrating problems already I'm going to go crazy! Unfortunately I'm not one of those tech-savvy people who can change their Internet channels and such!! Please help!

The warranty entitles you to complimentary phone support for the first 90 days of ownership. If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different.

IPhone 4s keeps connecting and disconnecting from my new Macbook Air 2013

Ok I've been having this problem, I recently got an 11 inch Macbook Air 2013 and after I try connecting my iPhone 4s it keeps connecting and disconnecting every 1-2 seconds. I already check the community, I know this subject has been asked many times. Nothing worked out though. My cable cord must be fine because it works perfectly on my PC. I updated the OS and iOS to their latest firmware and still nothing. Whenever I try opening iTunes I get this message saying " iTunes could not connect to this iPhone. This device is no longer connected. " Please if anyone fixed this issue I would appreciate some help. Thanks in advance.

I just solved it, I hope this helps everyone who is experiencing the same problem. Apparently the iPhone seems to charge normally and connect to iTunes if the iPhone battery is over 60%-70%. This must be a power issue the MBA has.

Iphone 4 not connecting with macbook air using USB

I am not able to connect my iPhone 4 with my Macbook Air using USB cord. Macbook Air is not able to detect the device.

I had this problem when connecting my iphone 4 to my retina MacBook Pro. The phone was running ios 6 but I updated it to ios 7 and since then it works fine with no problems. Try updating it to the latest software and see does that help!

IPhone does not connect to new Macbook Air 2013

Greating from Brazil,
I have an iPhone 4 and have always used to the USB cable to connect it to my macs. It works perfectly fine in onther 4 macbooks: one macbook white 2007, one macbook pro 2010 and a macbook air 2012.
Now I have the brand new macbook air 2013 and the iPhone is the only USB device I can not connect to it (all my external hard drives, wireless headphone work just fine). What happens is that when I connect the iPhone, it repeatly plays the sound as if it was connected, then it plays the sound as if it was disconnected.
What could I do to make it work?
Thanks
Gilson

Hi gsantosoliver,
Thanks for visiting Apple Support Communities.
See this article for some steps that can help:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Best,
Jeremy

HT1386 When I connect my iPod Touch to a new laptop (Macbook Air) the "Info" tab won't appear and therefore I cannot sync it with my new iTunes. How can I sync this iPod with the iTunes on my new laptop?

When I connect my iPod Touch to a new laptop (Macbook Air) the "Info" tab won't appear and therefore I cannot sync it with my new iTunes. How can I sync this iPod with the iTunes on my new laptop?

There is no Info tab in Mavericks
if you use OS X v.10.8.5 or earlier. If you use OS X Mavericks v.10.9 or later, your contacts, calendars, and other info are updated on your computers and iOS devices via iCloud. For more information, see iCloud Help at icloud.com.
iTunes 11 for Mac: Sync contacts, calendars, and other info with iPod, iPhone, or iPad

Cant connect my iphone to macbook air via usb

my usb port at my macbook air doesn't work. i cant connect to my iphone. this goes also to my earphone jack at macbook air also cant plug in

Try resetting your NVRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
About NVRAM and PRAM
Also might be related to other hardware issues, here is some troubleshooting steps you can try:
Using Apple Hardware Test

Macbook Air 2013

I just got myself a new Macbook Air 2013 and while I realized I couldn't expect the smoothest experience, I never expected this much hassle with it. So many differnet issues. No need to have a sad face about it, though - let's get together and figure out how to make this work! At least we only have one graphics chip to worry about this time around
This is going to be a pretty long post but I figured it's good to have it all in one place. Please correct me if you think this is the wrong way to post these things.
Installing and booting
Booting from a normal 2013.6 USB key works fine, but I couldn't seem to get either GRUB or Syslinux working.
I was able to boot by first installing Arch Linux following the Macbook guide at the wiki (having a separate FAT32 /boot partition). Skip the bootloader installation.
Installing rEFInd from OS X (important!) and installing the EFI stub loader made me able to boot fine.
Separate thread.
Stability problems
This is the big worry for me. Every now and then my system hangs for a brief moment and everything involving net or disk access just hangs there for a while and then it seems to work.
So far it only seems to happen when I run something disk- or CPU-intensive. Also had an occassion when I couldn't start X and just got this repeating all over my screen:
ata1.00: failed command: WRITE FPDMA QUEUED
ata1.00: cmd 61/08:f0:10:8c:c2/00:00:0b:00:00/40 tag 30 ncq 4096 out res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
ata1.00: status: { DRDY }
On the next attempt it worked fine.
I did SMART short and long tests on my disk and they returned fine:
smartctl -a
There are some messages in my boot that indicate this could be disk and/or ACPI related.
journalctl -b
dmesg
This was on a boot when my NIC was renamed from eth0 to wlp3s0 as noted under Wifi - this should hopefully not be a big deal to fix. Will update when I look more into it.
uname -a:
Linux temperance 3.9.7-1-ARCH #1 SMP PREEMPT Thu Jun 20 22:45:32 CEST 2013 x86_64 GNU/Linux
WiFi
WiFi does not work out of the box. Installing wireless-bcm43142-dkms from AUR made me able to connect to my network. I haven't been able to get it stable yet -interface name changes randomly between wlp3s0 and eth0 between reboots and I get disconnected from my network every 30 minutes or so. Disconnects seem to correlate somewhat with the freezes mentioned above.
Separate thread.
Touchpad
Have only been able to get it to work like a one-button mouse using evdev for now. Looks like an upstream bug.
Separate thread
Audio
In order to get audio, I need to put the following in /etc/asound.conf:
defaults.pcm.card 1
defaults.pcm.device 0
defaults.ctl.card 1
I'm no ALSA pro, but I can only seem to get output from the headphone jack so far - no speakers yet.
Last edited by Legogris (2013-06-27 20:21:11)

While I'm using Ubuntu and not Arch, I wanted to chip in with my experiences.
First, I am happy to tell you that I've found a fix for the ata errors/freezes (which for me were so bad I could hardly install) -- at least I think it's the same or related. I got udevd spitting errors about blkid timing out, and it couldn't find the disks. I found this in a Ubuntu forum -- sadly, I can't find the url now. Anyway, Pass
libata.force=1:noncq
to the linux kernel parameters (in Ubuntu you can add this to /etc/default/grub). This disables NCQ, which according to that post wasn't needed.
YMMV and I am not certain that it doesn't have bad side effects, but for me it made the laptop usable.
Other findings:
My Fn key, and thus delete, page up/down, media keys etc didn't work. That's because the keyboard has a new device id which isn't in usbhid. I added entries like the existing apple keyboards with the new device id (05ac:0291) and after recompiling, it works. I'm pretty sure this is fixable by passing the correct "quirks" flags to the usbhid module, e.g. "quirks=0x05ac:0x0291:0x00001248", but I'm not sure which flags should be set (I have an ISO keyboard layout which is yet another flag).
My sound card doesn't work. Or; i hear no sound at least ;-). After checking in alsamixer, it had two cards, one HDMI with S/PDIF only and one with analog in/out and digital in. I tried passing "index=1" to snd_hda_intel, which makes alsamixer pick up the right card by default. I'm not sure if the problem is that pulseaudio still has the wrong card, or something else.
My wifi works after installing bcmwl from Saucy (i.e. the upcoming Ubuntu 13.10 release), which was a relief because I feared this not being supported.
Sometimes after resuming from suspend, the screen is totally dark -- barely discernible in bright daylight. First I figured this was an issue with lightum (a daemon which monitors the lighting and adjusts keyboard and screen brightness), but after checking /sys/devices/pci0000\:00/0000\:00\:02.0/backlight/acpi_video0/brightness it turns out that when this happens, only the brightness levels 13, 14, and 15 (which is the brightest) have any brighness at all. 12 and under means no backlight. The only "fix" I've found so far is rebooting, which sucks. I hope this will get fixed (I will report a bug on Launchpad next time it happens).
Somewhere I picked up that passing
i915.i915_enable_rc6=1
to the linux parameters enables some great power saving features in the GPU. From modinfo:
i915_enable_rc6:Enable power-saving render C-state 6. Different stages can be selected via bitmask values (0 = disable; 1 = enable rc6; 2 = enable deep rc6; 4 = enable deepest rc6). For example, 3 would enable rc6 and deep rc6, and 7 would enable everything. default: -1 (use per-chip default) (int)
Oh, and if anybody knows how I get my GNU/Linux partition to show up in the Mac boot screen I would be grateful! Right now I have refit installed, which works but I would rather just use the built-in boot manager, which works on the predecessor (MBA 3,2).

Can not open app store on macbook air 2013

I just bought a 2nd Macbook Air 2013 using OS X 10.9.2 (13C64), but don:t know why I can't open the App Store on my macbook without any notifications when I click on the icon. Anyone can let me know what's the problem and what should I do now? Thank you very much!

Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

My macbook air 2013 will not find any wireless printers

My macbook air 2013 with OS X 10.9.3 will not find any wireless printers. I've tried to add printers at a number of different locations and each time it fails to find any printers despite one's being online and fully functional. I am able to print from my iPhone on these networks to the wireless printers but my macbook air won't find any at all? The macbook air is online using the wifi network no problem - just won't find any printers, please help.

You can download and run the free application Bonjour Browser. It will show whether the printer is detectable on the network. The printer should show up in one or more of the following categories:
Internet Printing Protocol
Print Spooler
Printer PDL Data Stream
Remote I/O USB Printer

Macbook Air 2013 USB problems (won't connect/ reconnecting)

Similar Messages

Maybe you are looking for