Macbook pro 13'' serious problem

while turning on the screen gets white, despite holding any keys even with an installation disk inside. please, help!

Similar Messages

Macbook pro touchpad/curser problems.

macbook pro touchpad curser problems. typing randomly jumps to wherever the curser is resting at the time. unbelievably maddening. multiple devices same all have same problem. hard to believe we cannot find anything on the apple site about this. MANY complaints outside of this site on this issue... clearly a touchpad/battery design flaw being ignored by Cupertino. during the writing of this post, the curser jumped randomly and started typing in a different location six times. IMPOSSIBLE to use as a word processor since typing becomes quite frustrating. HELP. any ideas? Fanboy and shareholder. three macbook pros in the house...all the same problem. (please do not offer separate keyboard as solution...this is a laptop, not a Surface Pro...)

Go step by step and test.
1. Restart
2. Shut down the computer.
    Clean the trackpad with moist not wet microfiber cloth.
    System Preferences > Point & Click
    Try turning off three finger dragging and then turning it on after testing.
3. Is there any Bluetooth device nearby with failing batteries? If so, replace the batteries.
4. Reset PRAM:   http://support.apple.com/kb/PH14222
5. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
6. Close all windows and quit all applications.
    Click the Spotlight -the magnifying glass icon- in the menu bar. Enter Disk utility in the box.
    Select Disk Utility from the drop down. When the Disk utility window opens up,
    select Macintosh HD, then First Aid.
    Click Repair Disk Permissions button.
    Ignore the time remaining estimate.

My 15" macbook pro have big problems identifying and connecting to my wireless network

my 15" macbook pro have big problems identifying and connecting to my wireless network. I have no problem connecting to my neighbour´s. Also I have a 13" macbook pro, a 13" macbook, 2 ipads and 3 iphones (3, 4 and 5) and none of these have any problems connecting to my wireless. My 15" is running Mac OS X 10.7.5, has a 2.66 GHz Intel Core I7 proc and 8 GB Ram

Hi Frodey,
Thanks for using Apple Support Communities. This article has steps to take to troubleshoot connecting to a wireless network and may help:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Cheers,
- Ari

2012 MacBook Pro Intel i7 (purchased May 2013) constantly drops airport connection. My 2006 MacBook Pro has no problems connecting and staying connected.

I received a 2012 MacBook Pro INtel i7 for my birthday this May 2013. It constantly drops my airport connection. My ancient 2006 MacBook Pro has no problem connecting to airport, nor staying connected. I've had to write this message several times as I keep losing the airport connection and have to reconnect. BTW: I am less than five feet from the airport base.
Thanks for help.

After trying all of the above the suggestions, the problem returned as before. However, after digging some more I discovered that the issue appears to lie with the 10.4.10 version of the Mac OS; when I checked the software log under the system profiler I noticed that I had installed that update at about the time my Airport problems began. Apple then quietly released a v 1.1 combo update to 10.4.10 on July 2nd, which once installed appears to have resolved the problem. You can find the download at http://www.apple.com/support/downloads/macosx10410comboupdatev11intel.html
What's curious is that originally Apple listed that the v 1.1 combo update resolved some issues with RAW image data, and some sound problems, which don't seem to have anything to do with Airport.

MacBook Pro frequent freezes problem

Hi everyone,
My MacBook Pro frequently freezes despite very light use. I took it to a "genius" today, but he was not very helpful. Actually, it froze again right at the apple store while they were checking it. The log showed some errors from Quicksilver right before the freeze and they suggested disabling Quicksilver for a while. At the same time they said that Quicksilver is "solid" and should not cause any serious problems. They also recommending deleting flash plugins, but admitted that it was unlikely that a flash plugin was causing freezes.
Nothing came up during hardware tests, and I already did a clean reinstall of the OS (twice).
I would appreciate any suggestions. The Macbook Pro is 6 months old, 17in, 2.66 Ghz Core i7 with 8 GB of RAM. There is 300+ GB of free space on the hard disk.
Thanks

I had similar issues. I formatted, did a clean install, and ran software update to make sure everything was up to date. Then I logged in for the first time, ran handbreak and 6 vlc windows and it froze within 10 minutes. This is most likely not caused by Quicksliver or any other software. You should register your complaints in this thread to keep them all together:
http://discussions.apple.com/thread.jspa?threadID=2768351&tstart=0
Then you should call apple care to register your complaint. I've scheduled a call for tomorrow.

MacBook Pro Trackpad: Clicking problems

I have a MacBook Pro, (15 inch, Late 2008) and have always had fairly significant issues with the trackpad. It only registers clicks about half of the time. I have experimented with all the trackpad settings and "tap to click" also fails to register consistently. I usually have to press very hard, after the trackpad depresses for the click to register in the OS. I've continually experienced this problem in Leopard, Snow Leopard, and now Lion.
I've read that a lot of other people have had similiar issues with their trackpads over the last 3 years, but I've never heard about any fix or remedy. My trackpad does depress just fine, so I don't think that the trackpad screw would need to be adjusted at all. An external mouse registers clicks 100% of the time, so it isn't a software issue. I've heard that some people's ribbon that connects the trackpad could be loose, but I'm nervous to open it up and mess around with it.
I click with the side of my thumb--as most other people do. However clicking with my index finger also fails to register clicks, so I don't think it is a "accidental input" issue or a multitouch issue.
My girlfriend has the exact same model of Macbook Pro. Same year, same season, exact same specs. Her trackpad works perfectly.
I brought the computer to a Genius Bar, and the "Genius" said that it was just fine and somehow magically got it to register his clicks. I think maybe he had a sercret Magic Mouse under the table. I left bewildered and defeated.
Maybe I should just navigate via keyboard...

Don't worry about what the 'Genius' had to say most are just Apple grunts, slugging it out in the trenches.
If you are out of warranty / AppleCare then I would suggest finding an authorized independent Apple repair company. Go there, get a ridiculous quote (most likely) then ask around and find a local computer repair shop. Any place with "Apple Authorized" is basically like dealing with Apple.
You could also ask another 'Genius' or a 'Super Genius' (ie Manager.)
I promise you are not alone.
I have killed keyboards and trackpads with the following:
- A glass of Merlot.
- A glass of water
- Another glass of water
- A dog, knocking the laptop off the couch and to the floor.
I could continue, but seriously. Don't get up. The other option is to get a bluetooth mouse. Personally I love mine.

3 yr old macbook pro boot up problems

Hi, I bought a 13” macbook pro 3 yrs ago.. Its running the latest version of Lion.
I have a boot up problem.
Initially the boot up sound will go off and get stuck on a white screen.
I’ve left it on for 30mins….it took me to a disk disk utility screen…
I’ve clicked on repair disk….after about 15mins
Its saids
Checking Journaled HFS Plus volume
Invalid B-tree node size
The volume could not be verified completely
Then I restart….now… not only does it get suck on the white screen, but the boot up sound keeps repeating
Im currently living in Hong Kong, what should I do now, and if it requires repairs…how much would It cost.
Thanks,
WB

I don't know what happened. It is not a common occurrence. It can be caused by power outages, abnormal shutdowns, software glitches, etc.
I would think seriously about a backup strategy for the future:
Basic Backup
Get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
Synk Pro
Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files.
Although you can buy a complete external drive system, you can also put one together if you are so inclined. It's relatively easy and only requires a Phillips head screwdriver (typically.) You can purchase hard drives separately. This gives you an opportunity to shop for the best prices on a hard drive of your choice. Reliable brands include Seagate, Hitachi, Western Digital, Toshiba, and Fujitsu. You can find reviews and benchmarks on many drives at Storage Review.
Enclosures for FireWire and USB are readily available. You can find only FireWire enclosures, only USB enclosures, and enclosures that feature multiple ports. I would stress getting enclosures that use the Oxford chipsets especially for Firewire drives (911, 921, 922, for example.) You can find enclosures at places such as;
Cool Drives
OWC
WiebeTech
Firewire Direct
California Drives
NewEgg
All you need do is remove a case cover, mount the hard drive in the enclosure and connect the cables, then re-attach the case cover. Usually the only tool required is a small or medium Phillips screwdriver.

Does any one else with a mid 2012 13 inch macbook pro have this problem?

I took my computer in for repair last year having this problem and the problem has started again. I don't know why this happens because I am very carefull with my laptop and never use it on my lap. I also have a shell case on the computer and put this in a laptop sleeve. Also, have friends that abuse their laptops and have the same model as me and they have never had this kind of issue. My software is up to date so I don't think thats a problem.
Model: Macbook Pro 13 inch Mid 2012
I purchased this in June 2012 and do not have apple care so if someone can tell me how much the repair for this problem will cost that would be great!

That looks like a GPU or display problem. Make an appointment at an Apple store genius bar. The evaluation will be free regardless of warranty status. You will be told what repair costs will be, which you may accept or decline.
Bring the image with you just in case the MBP starts to behave it self in front of the technician.
Ciao.

Could these (MacBook Pro) keyboard/trackpad problems be Leopard related?

My (MacBook Pro's) keyboard and trackpad stop working every couple of minutes. And then suddenly comes back. The capslock key and it's LED is also not responding anymore when it happens.
Could this be a software thing? I'm about to send this MacBook Pro back and get a replacement, but that would be kind of pointless if this is a software problem caused by Leopard.
Anyone in the same situation?
S.

I have a MacBook Pro running 10.4.11, and mine started out having the exact same problems:
First, the keyboard took 2-3 minutes to be recognized after waking from sleep. Then, a few days later, the keyboard and trackpad would quit unexpectedly during use, took a few minutes to start working again. Then it went off a cliff from there. For the past 5 days, my keyboard and trackpad are not working whatsoever, I've tried all of the suggestions I can find online, nothing works. From the moment I startup, to the moment I shut down (thankfully I have a wireless Mighty Mouse) neither of them are recognized. I've had it on for 8 hours straight and it still didn't recognize the keyboard or trackpad. They don't show up in the system profiler under the USB section, and on top of that the on screen keyboard only types in lowercase, nothing happens when I hit the shift or Caps Lock key on the on screen keyboard.
I called Apple 4 days ago, they said that this is a priority issue and hope to have a fix out within a couple of weeks...yes...a couple of weeks, they said that they had the fix, and were just waiting on patents to go through (you have to be kidding me right?). Their temporary "fix" is to buy an external keyboard and mouse.
This is not by any means a Leopard only issue, and you can trace posts about this online all the way back to October 1, 2007, well before Leopard was released to the public.
The crazy thing is, if you look at this and don't assume it was caused by Apple, this bug behaves exactly like a virus, and a very well written one at that.
Message was edited by: adapaw

2011 Macbook Pro External Monitor Problems

Hi all,
Looking through some of the threads, it appears that getting macbook pros to work with an external monitors is a big issue.
I've just bought a phillips 27" monitor and I'm having no luck whatsoever getting my MBP to see it. I've tried both HDMI and DVI using Apple's own mini adapters, but no matter I do, the monitor fails to detect any kind of signal and goes into sleep mode.
I occassionally get the blue screen flicker on my MBP as though it's trying to connect, but the monitor does nothing!!
I've tried most of the suggestions in other threads, which relate to earlier OSX versions, but nothing has helped.
I'm running 10.8.4 on a 2.2 GHz Intel Core i7.
If I fire up my Apple TV, I can use mirroring and the monitor displays my desktop no problem, but the picture quality is poor. So I guess the monitor works. I want to use a bigger screen as I use Logic Pro, so clarity is pretty essential when it comes to picture quality.
Any help would be most appreciated.
Best Regards
Phil

Hello Phil,
The following article provides a number of troubleshooting steps that I'd recommend looking into, especially testing with another display if possible, and resetting the MacBook Pro's parameter RAM and SMC.
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Cheers,
Allen

Retina Display MacBook Pro image persistence problem.

Hello,
I have recently ( about 3 months ago) bought a Retina MacBook Pro and installed Windows via Bootcamp on it. I unfortunately am used to Windows. Well recently I tried to migrate to OS X and use it more often. Whilst doing so something caught my eyes on the desktop/Screen. There appears to be Ghosting images of the Finder/Safari windows I open which look extremely annoying and terrible for a machine I payed 3000 dollars for. I have contacted Apple support via a phone call and they said they will replace it...the screen...if i brought it and gave it to them myself. The problem is, I live out of the US and I ordered this from a friend that has went there to buy one for me as we both live in Saudi Arabia and the Premium Resellers here sell it for a very high profit rate. My issue is that I live out of the US with a Malfunctioning Laptop worth $ 3,000, and can't send it to Apple as I don't know anybody going there including myself. I have researched and this problem happens only on LG manufactured screens, I have found out mine is also indeed an LG screen via a terminal code I found on the Internet. Is there any way Apple can replace the laptop or the screen from Saudi Arabia as there are premium resellers. The support guy was not very helpful as I was a rare case out of the US and the service of the resellers here said they would like to look at the display, I don't think they would fix it for free...Don't apple devices have an international warranty?
Thanks,

an hour on my MBP by itself (someone else's office, a hotel room, an airplane, my lazy sofa) and my eyes lose the ability to focus --and I'm toast.
Ok, I'll explain why.
First off your iPad and iPhone screen is smaller, thus doesn't reflect as much as a larger display will.
Your other displays are in a static environment where you have reduced the glare or it's been reduced just by chance.
When you take the glossy screen laptop to another location without adequate environmental features to reduce glare imposed (no overhead lights, closed windows, low light etc.) on the screen, thus your getting eyestrain from the glare.
It's caused by the slightly out of focus reflections verses the screen image, your eyes are automatically refocusing between the two images.
Your solution in this matter is to apply a anti-glare film to the laptops glossy screen, unfortunately it's going to cost money and be replaced often as it gets dirty, dries out and peels at edges etc.
Ideally a anti-glare matte screen would be the choice in the first place. I use my Mac for 12 hours a day, 7 days a week and don't have the eyestrain problem anymore.

Macbook Pro Hard Drive Problem - Please Help

My macbook pro had a hard drive failure so I went out and bought a new hard drive and got it to work with the Mac OS, although 2 days later it crashed and now it is not being found when I use the disk utility (Cmd-R), I even ran a hardware test and showed no trouble found.
Should I return this hard drive and get another?
Or is there another problem that is occuring?
I have a Macbook Pro (mid 2012)
Thank You.

I just installed a new ribbon cable for the hard drive...Now I get a new error that is popping a message saying "2003-f", this happens when I try to go to the online recovery (CMD-R). I tried two different hard drives and still won't let me get to the utility.
Someone please help, my mini semester classes have started for my University, and I am stuck with no laptop.
Thank You.

Macbook Pro Beach Ball Problems

I have a '08 MBP that has the spinning beach ball showing up in all the apps during use and everything runs slower.
Web pages take 5-10 seconds to load.
Lightroom photos take 5-10 seconds to load. Commands and mouse selections take 4-5 seconds to respond.
It slows down even more with an external monitor being used.
The fan runs high 85% of the time.
Hard drive was replaced with an SSD about 2 years ago, which helped calm HD noise.
The HD has 15.5 GB left right now, but the beach ball problem has been there even with half the HD full.
Problem has been going on for a couple of years, but I've managed around it.
This issue occurs even with only 1 app running. For instance, I'll shut all apps except one application, and it still drags, whether that one app be Safari or LR.
I realize the MBP is older, but it used to be very responsive with the same apps. Never used to see the beach ball during app usage, only at startup of app if anytime.
I believe the RAM is maxed out for what this machine can handle at 4GB, but again, the system didn't slow down before.
I believe the problem may be some processes running in the background that are dragging down everything, but not sure what to look for.
Any advice any fixes are greatly appreciated.
Here is the EtreCheck:
Hardware Information: ?
MacBook Pro (15-inch 2.4/2.2GHz) (Verified)
MacBook Pro - model: MacBookPro3,1
1 2.2 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information: ?
GeForce 8600M GT     - VRAM: 128 MB
Color LCD 1440 x 900
Cinema HD 2560 x 1600
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 21:27:44
Disk Information: ?
SAMSUNG SSD 830 Series disk0 : (256.06 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 255.2 GB (15.5 GB free) (Low!)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: ?
Apple Inc. Built-in iSight
X-Rite, Inc. i1Display3
Logitech USB Receiver
Apple Computer, Inc. Apple Cinema HD Display
Seagate Backup+ Desk 3 TB
S.M.A.R.T. Status: Verified
disk1s1 (disk1s1) <not mounted>: 262 KB
3 Seagate (disk1s3) /Volumes/3 Seagate: 3 TB (2.04 TB free)
Apple Computer Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] au.com.glassechidna.heimdall_usb_shield (6.0) Support
[loaded] com.aladdin.kext.aksfridge (1.0.2) Support
[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) Support
[not loaded] com.jft.driver.PdaNetDrv (1.0.0d1) Support
[loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.roxio.TDIXController (2.0) Support
[not loaded] com.sandisk.driver.com_sandisk_SanDiskImageMate (1.0.17) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
Startup Items: ?
HP IO: Path: /Library/StartupItems/HP IO
Problem System Launch Daemons: ?
[failed] com.apple.Kerberos.digest-service.plist
[failed] com.apple.Kerberos.kdc.plist
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[running] com.aladdin.aksusbd.plist Support
[running] com.aladdin.hasplmd.plist Support
[loaded] com.bombich.ccc.plist Support
[loaded] com.google.keystone.daemon.plist Support
[not loaded] com.logmein.logmeinblanker.plist Support
[running] com.logmein.logmeinserver.plist Support
[loaded] com.logmein.raupdate.plist Support
[not loaded] com.palm.novacomd Support
[failed] com.tvmobili.tvmobilisvcd.plist Support
[running] com.xrite.device.xrdd.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
Launch Agents: ?
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[failed] com.logmein.LMILaunchAgentFixer.plist Support
[running] com.logmein.logmeingui.plist Support
[running] com.logmein.logmeinguiagent.plist Support
[not loaded] com.logmein.logmeinguiagentatlogin.plist Support
[running] com.sandisk.SanDiskImageMate.plist Support
[failed] com.tvmobili.artwork.plist Support
[loaded] com.xrite.device.softwareupdate.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
User Login Items: ?
Scroll Reverser
iTunesHelper
iTunesHelper
LMILaunchAgentFixer
Connect360Helper
PdaNetMac
Music Manager
Canon IJ Network Scanner Selector2
Dropbox
Android File Transfer Agent
i1ProfilerTray
fuspredownloader
KiesAgent
HP Scheduler
Internet Plug-ins: ?
AdobePDFViewerNPAPI: Version: 10.1.10 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
EPPEX Plugin: Version: 3.0.5.0 Support
AdobePDFViewer: Version: 10.1.10 Support
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
CouponPrinter-FireFox: Version: Version 1.1.5
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
Silverlight: Version: 4.0.50524.0 Support
Google Earth Web Plug-in: Version: 7.1 Support
AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.2.6 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Safari Extensions: ?
feedly-2
Greenhouse
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins ?
TuneUp Visualizer: Version: 2.2.0 Support
User Internet Plug-ins ?
fbplugin_1_0_3: Version: (null) Support
Move-Media-Player: Version: npmnqmp 071505000006 Support
BrowserPlus_2.8.1: Version: 2.8.1 Support
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Picasa: Version: 1.0 Support
3rd Party Preference Panes: ?
BrowserPlus Support
Connect360 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
MacFUSE Support
MusicManager Support
Perian Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 237.67 GB Disk used: 223.24 GB
Destinations:
Seagate Backup Plus [Local] (Last used)
Total size: 3 TB
Total number of backups: 42
Oldest backup: 2012-11-15 08:13:19 +0000
Last backup: 2014-09-01 15:11:17 +0000
Size of backup disk: Excellent
Backup size 3 TB > (Disk size 237.67 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
      11% WindowServer
      1% AdobeCrashDaemon
      0% i1ProfilerTray
      0% xrdd
      0% fontd
Top Processes by Memory: ?
500 MB Adobe Photoshop Lightroom 4
123 MB com.apple.WebKit.WebContent
102 MB Safari
82 MB Finder
70 MB WindowServer
Virtual Memory Information: ?
709 MB Free RAM
1.70 GB Active RAM
714 MB Inactive RAM
636 MB Wired RAM
1.79 GB Page-ins
28 MB Page-outs

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Anti Reflective coating on macbook pro retina display problems

The AR coating is coming off of my macbook pro retina display. laptop purchased in fall of 2013. anyone else seeing this issue?

You are not the first one. Every laptop with retina display that I know in Latvia has this problem.
Hope that Apple reads such claims and will do something on upcoming models.

Macbook Pro to HDtv problems

Hi,
I have a macbook pro from 2009 (1st aluminum body). I recently got a samsung HDTV, and when I hook it up to my macbook, sometimes certain programs come up in a distored, unviewable form. It is hard to describe, it looks sort of like a photo negative, with random rainbow colours throughout.
if I close the program (eg firefox) and reopen it on the hdtv with a wireless mouse, then it always works. But if I have the program open first, and then plug it in and try and full screen netflix, it gets all messed up.
I did cheap out on my hdmi adapter, and my hdmi cable. I'm not sure if either of these would have anything to do with it. Help!

Hi
I've done the same thing, with no problems - the tv audio input selector setting needed adjusting, but otherwise fine. Some tv's are less than obvious how to have the audio input independent of the hdmi.

Macbook pro 13'' serious problem

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