MacBook Pro hangs on Restart
(MacBook Pro, 2.53GHz, Intel Core i5, 4GM memory, 1067 MHz DDR3, OS 10.6.8)
Hello-
Lately my MacBook Pro has been hanging when I do a restart. Not always, but often enough to concern me. When I specify the restart, the desktop icons disappear in normal fashion, and I see my wallpaper, and then the machine goes no further. Additionally, I can access the Dock (it pops up when I move the mouse to the Dock's pop up location, and I can actually launch programs.
I should mention that I rebuild the directory about once a month with Alsoft Disk Warrior, and also that this is a dual boot system, having Boot Camp installed. (The hanging occurs when I'm booted in the Mac OS.) The machine has always had an occasional problem booting in Windows (7), perhaps one in ten boots where it cannot seem to "find" the Windows partition (gives me the frozen black screen, then a restart will find it just fine).
No changes have been made to the system recently, so I don't believe it to be a byproduct of an installation.
Any suggestions or shoulders to cry on greatly appreciated-
This usually occurs because an open process is corrupted and can not be shut down. Next time this occurs re-open the Finder from the Dock. Then:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
The problem can also be caused by corrupt log and/or cache files, so try booting into Safe Mode then restarting normally to see if this helps.
Similar Messages
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I have two wireless networks that I switch back and forth. Everytime I switch the network zone my macbook pro hangs and I have to do a hard shutdown and restart. What is the fix?
Create two locations in Network, one for one and one for the other.
WiFi, Internet problems, possible solutions
WiFi security issues, at home and WiFi hotspots -
Last night while I was using my MacBook pro, it suddenly restart itself and it hang at the white screen. I tried to restart 5-6 times but it appeared to be the same result! Help me!!!,!,
Boot in safe mode
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Macbook pro hang during operation
last month after putting a flash memory on USB port, my Macbook pro hanged completely and no solution except restart. after that day by day it slowed down in opening of application and operations. these days its very slow and hang several times during operation of an application.
The OS X is 10.9.3, memory is 8 GB, around 70% of hard space is free.
Can someone help me to find the problem and fix it ?
Thanks1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/, /\'$'\n''/g;p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get path of every login item'" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Macbook Pro Retina keeps restarting "due to a problem" as well as imovie and Skype
My new Macbook Pro Retina keeps restarting "due to a problem", when I open my skype it crashes and my imovie crashes all the time as well. I just got this computer last week. If someone could please help me out.
These are the few of the errors on the console utility
8/25/12 12:19:38.092 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.092 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=1223954432) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=1223962624) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=1223974912) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: iMovie(694,0xac8ba2c0) malloc: *** mmap(size=979181568) failed (error code=12)
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** error: can't allocate region
8/25/12 12:19:38.093 PM [0x0-0xaa0aa].com.apple.iMovieApp: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:19:38.094 PM iMovie: *** Canceling drag because exception 'NSMallocException' (reason '*** -[NSConcreteMutableData appendBytes:length:]: unable to allocate memory for length (979177572)') was raised during a dragging session
8/25/12 12:22:06.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:22:07.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:33.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:37.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:37.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:23:39.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:24:29.322 PM [0x0-0xc50c5].com.skype.skype: DVFreeThread - CFMachPortCreateWithPort hack = 0x22e20e0, fPowerNotifyPort= 0x229f7d0
8/25/12 12:24:29.322 PM [0x0-0xc50c5].com.skype.skype: DVFreeThread - CFMachPortCreateWithPort hack = 0x263d630, fPowerNotifyPort= 0x26221e0
8/25/12 12:24:29.322 PM [0x0-0xc50c5].com.skype.skype: DVFreeThread - CFMachPortCreateWithPort hack = 0x263d840, fPowerNotifyPort= 0x2607c90
8/25/12 12:25:18.000 PM kernel: IOSurface: buffer allocation size is zero
8/25/12 12:27:27.481 PM com.apple.WindowServer: WindowServer(87,0x7fff74852960) malloc: *** error for object 0x7ff851ba0050: incorrect checksum for freed object - object was probably modified after being freed.
8/25/12 12:27:27.481 PM com.apple.WindowServer: *** set a breakpoint in malloc_error_break to debug
8/25/12 12:27:27.798 PM ReportCrash: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.
8/25/12 12:27:28.745 PM SystemUIServer: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.745 PM SystemUIServer: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[673:207] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[673:207] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[757:207] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[761:207] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[757:207] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM Finder: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper[761:207] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM iTunes: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM Finder: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM iTunes: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.746 PM Google Chrome: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM Google Chrome Helper EH: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM rcd: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.746 PM Image Capture Extension: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.747 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.745 Google Chrome Helper EH[615:b03] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.747 PM Google Chrome: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM Google Chrome Helper EH: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM rcd: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM Dock: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.747 PM Image Capture Extension: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.747 PM [0x0-0x90090].com.google.Chrome: 2012-08-25 12:27:28.746 Google Chrome Helper EH[615:b03] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.748 PM Dock: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.750 PM com.apple.dock.extra: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.751 PM com.apple.dock.extra: 2012-08-25 12:27:28.746 com.apple.dock.extra[143:1707] HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.751 PM com.apple.dock.extra: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.752 PM com.apple.dock.extra: 2012-08-25 12:27:28.750 com.apple.dock.extra[143:1707] port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.752 PM talagent: HIToolbox: received notification of WindowServer event port death.
8/25/12 12:27:28.753 PM talagent: port matched the WindowServer port created in BindCGSToRunLoop
8/25/12 12:27:28.775 PM UserEventAgent: CaptiveNetworkSupport:UserAgentDied:139 User Agent @port=26115 Died
8/25/12 12:27:28.782 PM com.apple.launchd.peruser.501: (com.apple.Dock.agent[114]) Exited with code: 1
8/25/12 12:27:28.856 PM Google Chrome: MIG: server died: CGSReenableUpdateForConnections: Failed
8/25/12 12:27:28.856 PM Google Chrome: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
8/25/12 12:27:28.857 PM Google Chrome: (ipc/send) invalid destination port: CGSSetEventMask: error setting window event mask
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSDisableUpdateForConnections: Failed
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSReenableUpdateForConnections: Failed
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSGetOnScreenWindowCount
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSGetOnScreenWindowCount
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSGetWindowPresenter
8/25/12 12:27:28.858 PM Google Chrome: (ipc/send) invalid destination port: CGSOrderWindowList
8/25/12 12:27:28.859 PM Google Chrome: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing store
8/25/12 12:27:28.859 PM Google Chrome: kCGErrorFailure: _CGSLockWindow: Cannot synchronize window backing storemelirodriguez13 wrote:
My new Macbook Pro Retina keeps restarting "due to a problem", when I open my skype it crashes and my imovie crashes all the time as well. I just got this computer last week. If someone could please help me out.
Call Apple Care.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
Macbook pro mid 2010 restarts itself
Again I ask for help
macbook pro mid 2010 restarts itself whenever I try to open any program exept safari, and even then when i go to some web pages.
pram has been zapped several times, smc has been reset several times..
was no problem until i installed mavericks, and since then the problem has not gone away,, even tho there have been several re installs of the os. (i.e., snow leopard, (twice) yosetime, mountain lion,(twice))
now *** is going on with this piece a crappy apple product..
Interval Since Last Panic Report: 1861 sec
Panics Since Last Report: 1
Anonymous UUID: A3B9DF0B-EF30-FCDE-E931-E7ABE8BE8A37
Anonymous UUID: A3B9DF0B-EF30-FCDE-E931-E7ABE8BE8A37
Thu Nov 6 09:13:08 2014
panic(cpu 1 caller 0xffffff7f8f87df1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8089b85000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff80ad55ac50 : 0xffffff800d61d636
0xffffff80ad55acc0 : 0xffffff7f8f87df1a
0xffffff80ad55ad90 : 0xffffff7f8dd7088c
0xffffff80ad55ae50 : 0xffffff7f8de4385a
0xffffff80ad55ae90 : 0xffffff7f8de438b8
0xffffff80ad55af00 : 0xffffff7f8e109280
0xffffff80ad55b030 : 0xffffff7f8de6c345
0xffffff80ad55b050 : 0xffffff7f8dd7765f
0xffffff80ad55b100 : 0xffffff7f8dd750f6
0xffffff80ad55b300 : 0xffffff7f8dd76a1f
0xffffff80ad55b3d0 : 0xffffff7f8ed3f3e5
0xffffff80ad55b550 : 0xffffff7f8ed3c310
0xffffff80ad55b5d0 : 0xffffff7f8ed3cea8
0xffffff80ad55b660 : 0xffffff7f8ed3d7f3
0xffffff80ad55b7a0 : 0xffffff7f8ed3e372
0xffffff80ad55b8e0 : 0xffffff7f8ed7112a
0xffffff80ad55b920 : 0xffffff7f8ed71ec7
0xffffff80ad55b940 : 0xffffff7f8ed6bca9
0xffffff80ad55bab0 : 0xffffff7f8ed6c57d
0xffffff80ad55baf0 : 0xffffff7f8ed67e36
0xffffff80ad55bb20 : 0xffffff7f8ed61ed5
0xffffff80ad55bb50 : 0xffffff7f8ed4a054
0xffffff80ad55bba0 : 0xffffff800da70173
0xffffff80ad55bbc0 : 0xffffff800da70d4d
0xffffff80ad55bc20 : 0xffffff800da6e74f
0xffffff80ad55bd70 : 0xffffff800d698c21
0xffffff80ad55be80 : 0xffffff800d620b4d
0xffffff80ad55beb0 : 0xffffff800d610448
0xffffff80ad55bf00 : 0xffffff800d61961b
0xffffff80ad55bf70 : 0xffffff800d6a6546
0xffffff80ad55bfb0 : 0xffffff800d6cf473
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.5)[4F710151-D347-301D-A0BA-81791B3E8D4D]@0 xffffff7f8f870000->0xffffff7f8f882fff
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f8f86b000
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8dc75000
dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f8f857000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f8dbf3000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8dcfb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8dcb8000
com.apple.NVDAResman(8.1.6)[39D35403-42FB-3F08-999C-9866938D6B3A]@0xffffff7f8dd 0f000->0xffffff7f8dfb2fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8dc75000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8dcfb000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8dcb8000
com.apple.nvidia.nv50hal(8.1.6)[BF3CC142-4112-3E23-BCE2-CDCFD5811DDA]@0xffffff7 f8dfbe000->0xffffff7f8e291fff
dependency: com.apple.NVDAResman(8.1.6)[39D35403-42FB-3F08-999C-9866938D6B3A]@0xffffff7f8dd 0f000
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8dc75000
com.apple.GeForce(8.1.6)[8D728212-9DE5-349D-ABF3-7989F0C4BC29]@0xffffff7f8ed0d0 00->0xffffff7f8eddafff
dependency: com.apple.NVDAResman(8.1.6)[39D35403-42FB-3F08-999C-9866938D6B3A]@0xffffff7f8dd 0f000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8dcfb000
dependency: com.apple.iokit.IOPCIFamily(2.8)[6C1D646D-7E5E-3D7F-A557-2CBA398FF878]@0xffffff 7f8dc75000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8dcb8000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12F45
Kernel version:
Darwin Kernel Version 12.5.0: Sun Sep 29 13:33:47 PDT 2013; root:xnu-2050.48.12~1/RELEASE_X86_64
Kernel UUID: EA38B02E-2B88-309F-BA68-1DE29F605DD8
Kernel slide: 0x000000000d400000
Kernel text base: 0xffffff800d600000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 204984649757
last loaded kext at 58867662632: com.apple.filesystems.smbfs 1.8.4 (addr 0xffffff7f8f981000, size 229376)
last unloaded kext at 131568475181: com.apple.driver.AppleUSBUHCI 621.4.0 (addr 0xffffff7f8e560000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs 1.8.4
com.apple.filesystems.msdosfs 1.8.1
com.apple.iokit.IOBluetoothSerialManager 4.1.7f4
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.13.14
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.4.7fc4
com.apple.driver.AppleMikeyDriver 2.4.7fc4
com.apple.GeForce 8.1.6
com.apple.driver.AppleUpstreamUserClient 3.5.12
com.apple.driver.AppleLPC 1.6.3
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.AppleIntelHDGraphics 8.1.6
com.apple.driver.AppleIntelHDGraphicsFB 8.1.6
com.apple.driver.AppleSMBusPCI 1.0.11d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleMuxControl 3.4.5
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleIRController 320.15
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.5
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.6.6
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.iokit.SCSITaskUserClient 3.5.6
com.apple.driver.AppleUSBCardReader 3.3.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBHub 635.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.2b4
com.apple.driver.AppleUSBEHCI 621.4.6
com.apple.driver.AppleACPIButtons 1.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.8
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 214.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 214.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.4.7fc4
com.apple.iokit.IOAudioFamily 1.9.2fc7
com.apple.kext.OSvKernDSPLib 1.12
com.apple.nvidia.nv50hal 8.1.6
com.apple.NVDAResman 8.1.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.4.1d13
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.4.7fc4
com.apple.iokit.IOHDAFamily 2.4.7fc4
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.7f4
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.5d4
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.5.1
com.apple.iokit.IO80211Family 530.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.6
com.apple.iokit.IOUSBMassStorageClass 3.5.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.6
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 623.4.0
com.apple.driver.AppleUSBMergeNub 621.4.6
com.apple.driver.AppleUSBComposite 621.4.0
com.apple.iokit.IOUSBUserClient 630.4.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 635.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.8
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f4 12974, 3 service, 21 devices, 3 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST1000LM014-1EJ164, 1 TB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0xfa140000 / 6
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 9
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: hub_device, 0x050d (Belkin Corporation), 0x0237, 0xfd130000 / 5
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc517, 0xfd137000 / 11
USB Device: USB2.0 Storage Device, 0x0c0b (Dura Micro, Inc.), 0xb001, 0xfd134000 / 10
USB Device: My Passport 071A, 0x1058 (Western Digital Technologies, Inc.), 0x071a, 0xfd135000 / 9
USB Device: Secure Digital Keychain, 0x0a48 (I/O Interconnect), 0x5007, 0xfd136000 / 8
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x0704, 0xfd132000 / 7
USB Device: EPSON WorkForce 520 Series, 0x04b8 (Seiko Epson Corp.), 0x085f, 0xfd133000 / 6
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f4 12974, 3 service, 21 devices, 3 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST1000LM014-1EJ164, 1 TB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0xfa140000 / 6
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 9
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: hub_device, 0x050d (Belkin Corporation), 0x0237, 0xfd130000 / 5
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc517, 0xfd137000 / 11
USB Device: USB2.0 Storage Device, 0x0c0b (Dura Micro, Inc.), 0xb001, 0xfd134000 / 10
and and all help would be appreciated,,,, apple rech support itself ***** big time.
all they say, is "buy a new computer". if i have to do that it will be a windows machine, because apple ***** anymore.
no more apple/macs for me….
USB Device: My Passport 071A, 0x1058 (Western Digital Technologies, Inc.), 0x071a, 0xfd135000 / 9
USB Device: Secure Digital Keychain, 0x0a48 (I/O Interconnect), 0x5007, 0xfd136000 / 8
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x0704, 0xfd132000 / 7
USB Device: EPSON WorkForce 520 Series, 0x04b8 (Seiko Epson Corp.), 0x085f, 0xfd133000 / 6
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3Startup – Computer restarts by itself – Mountain Lion
-
My Apple Macbook Pro Keeps Randomly Restarting, What's the issue and how do I fix it?
My Macbook Pro keeps spontaneously restarting. I thought the issue was the bad battery, so I replaced it. Even with the new battery I'm having this issue.
Specs:
MacBook Pro
15-inch, Mid 2010
Processor: 2.66 GHz Intel Core i7
Memory: 8 GB 1067 MHz DDR3
Graphics: NVIDIA GeForce GT 330M 512MB
Serial Number: W80300FTGD6
Software: OSX 10.9.1 (13B42)
Anonymous UUID: 0B83DDE7-EB46-02F6-8BBB-BC10384FF5D1
Mon Jan 13 15:06:45 2014
panic(cpu 0 caller 0xffffff7f8dba9fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fdb8c000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80fbe62ea0 : 0xffffff800b822f69
0xffffff80fbe62f20 : 0xffffff7f8dba9fac
0xffffff80fbe62ff0 : 0xffffff7f8c2be53d
0xffffff80fbe630b0 : 0xffffff7f8c38ad9e
0xffffff80fbe630f0 : 0xffffff7f8c38adfc
0xffffff80fbe63160 : 0xffffff7f8c60f5be
0xffffff80fbe63290 : 0xffffff7f8c3aed41
0xffffff80fbe632b0 : 0xffffff7f8c2c508d
0xffffff80fbe63360 : 0xffffff7f8c2c2bae
0xffffff80fbe63560 : 0xffffff7f8c2c44d7
0xffffff80fbe63630 : 0xffffff7f8d1d65bf
0xffffff80fbe63700 : 0xffffff7f8d200993
0xffffff80fbe63780 : 0xffffff7f8d1e8cc0
0xffffff80fbe637e0 : 0xffffff7f8d1e95ba
0xffffff80fbe63830 : 0xffffff7f8d1e9934
0xffffff80fbe638a0 : 0xffffff7f8d1ea1a8
0xffffff80fbe638e0 : 0xffffff7f8d1b71ca
0xffffff80fbe63a60 : 0xffffff7f8d1e6b20
0xffffff80fbe63b20 : 0xffffff7f8d1b5cb9
0xffffff80fbe63b70 : 0xffffff800bccc226
0xffffff80fbe63b90 : 0xffffff800bccd821
0xffffff80fbe63bf0 : 0xffffff800bccb28f
0xffffff80fbe63d40 : 0xffffff800b8b6008
0xffffff80fbe63e50 : 0xffffff800b826bb1
0xffffff80fbe63e80 : 0xffffff800b8139b5
0xffffff80fbe63ef0 : 0xffffff800b81e003
0xffffff80fbe63f70 : 0xffffff800b8c921d
0xffffff80fbe63fb0 : 0xffffff800b8f3e26
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8db9c000->0xffffff7f8dbaefff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8db94000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8c124000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c21a000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8db97000
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c26d000->0xffffff7f8c4dcfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8c25d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c21a000
com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7f8 d1a4000->0xffffff7f8d26efff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8c25d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c21a000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c26d000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f8c4e7000->0xffffff7f8c793fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c26d000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8beba000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000b600000
Kernel text base: 0xffffff800b800000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 3771247394297
last loaded kext at 642747368307: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f8dcac000, size 335872)
last unloaded kext at 342485944784: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8dcac000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSurface 91
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Internal Memory Card Reader
USB Device: Hub
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus:15” MBP Mid 2010 models have been recalled for GPU issues. See https://discussions.apple.com/docs/DOC-5681.
Official Apple statement: http://support.apple.com/kb/TS4088
Print out a copy of your kernel panic and a copy of this Knowledge Base article and go to an Apple store or Apple Authorizes Service Provider with your machine and the documentation.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country
If it has been three years since your date of purchase then you are past the date covered by the recall but sometimes they honor it anyway. -
I was updating my macbook pro and it restarted but didn't boot up. It made it to the gray apple screen with a spinning wheel underneath it. What do I do?
This was happening to mine as well and I had to take it in a few times and they had to wipe it completely. If your computer is more that 5 years old, it may be that it is time for a new one. I suggest taking it in so they can diagnose it!
-
System upgrade on MacBook Pro stopped and my MacBook Pro will not restart.
MacBook Pro will not restart.
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you are unable to get it working using the above, then you will need to try this:
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
And, if this doesn't help, then the HDD is failing or has failed. -
Macbook pro will not restart to download update instead goes straight to download?
macbook pro will not restart to download update instead goes straight to update download probably simple setting prob but i dont know can some on help me i just replaced a dieing hard drive and and im running on 08 software pleas helpi replaced my hard drive and put osz back on now im trying to update but will not update supost to restart then update but instead of restarting it goeses to update and i have to shut it down pleas ignore typos im trippen
-
My macbook pro doesn't restart or shut down from the apple menu. I run 10.7.5, any suggestions?
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best. -
Help! Installing updates an error occurred now my MacBook Pro will not restart. "Unable to find driver for this platform"
Did you try more than once? If so:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
CD will not eject and MacBook Pro won't restart
CD will not eject and MacBook Pro won't restart.
Do a SMC reset, that hopefully should get you booting and while booting, hold the option/alt and trackpad button down at the same time. Once a row of icons appears and if the disk hasn't ejected via the trackpad method, then press the eject key on the keyboard until it does.
Click the arrow to boot up OS X.
http://support.apple.com/kb/HT3964
If this doesn't work, then take the machine in for service. -
I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please
Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
Try your Recovery partition first and if that doesn't work, use Internet Recovery.
Clinton -
I installed the 829mb Apple software update on my 2011 Macbook Pro. Upon restart, it crashed. It instructed me to hold power button to shut off and then press again to restart. Same error message keeps coming up and computer won't boot to home screen.
Error message:
Panic CPU 0 caller 0xffffff800064ba7b Unable to find driver for this platform \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platform
\"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platformexpert.cpl:150 4
Debugger called panic
Kernal uuid a8ed611fb0f-3729-8392-e7a32c5e7d74
THANKS FOR ANY HELP.
ROBBBoot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective.
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