Mail Adapter : Email has blank sender

I have an interface that creates an email and attaches 2 files. This all works great in our development environment. In our production environment, however, the same scenario creates an email with no sender.
The "from" attribute in the mail CC is set to GeFacto
In dev the email is created correctly with GeFacto as sender. If I look in Lotus Notes on the email's document properties the from field has "GeFacto".
In prod the email is created with no sender. If I look in Lotus Notes on the email's document properties the from field has "<GeFacto>".
Somehow prod is putting angle bracklets on the "from" attribute, which Lotus Notes is interpretting differently.
If I change the "from" attribute in XI to be <GeFacto> in dev environment (where it previously worked) it does the same as production and creates the email with a blank sender.
We have vers SP19 in development and SP16 in production - This is the only difference I can see because the CCs are identical.
Please help - I have been stuck on this for a while!

Yes crazy but true!!!
We have development SP19, quality SP19 and then production SP16.
It makes debugging very difficult - especially with problems like this one.
They were supposed to put SP19 into production - but basis had so many problems putting it into the test systems - I think they are scared to put it live!!!!

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