Mail Conditions not working in mail Form

Hi all,
Please kindly help me with the issue I faced.
I created mail form with 2 Text elements. Each text element has condition from marketing attributes ( text element 1 - condition BPs are owners of freedges), ( text element 2 - condition BPs are owners of ovens). In TCODE BP I assigned to my 2 BPs diffrenet marketing attributes, one is owner of oven, other is owner of freedge, but as a result after I runned test campaign I did not see in TCODE SOST that email were sent. But when I delete conditions email are being sent, but of course with two text element for each BP.
What could possibly cause such issue?
Thank you,
Maria.

Hi Maria,
as far I know the application is designed a way, that once there is an empty email this will not be sent at all.
Could you therefore first test the mail form - you can test it with a business partner with the mkt attributes assigned:
If this gives an empty mail, with the text elements not available the issue is related to the conditions of the text fields. You then need to check the conditions.
Alternatively you can try to add any text to the mail form that is displayed independently from the conditions - the mails should then be sent even for the business partners with mkt attributes assigned.
best regards,
Johannes

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