Mail setup and server verification

I do technical support for an ISP and set up Mail accounts on a regular basis. Out of curiousity and seeing this on a regular basis, I'm wondering why when setting up the POP and SMTP servers in Mail, it takes so long to verify the server names. It should literally take a matter of seconds to verify if the server is alive. I'm wondering, technically, what processes it's performing that requires it to take so long.
Thanks for any info you can provide!

I also do tech support for an ISP and have similar problems.
Its painfully slow to the point where I'd rather refer a customer to use our webmail product then take 10-20 minutes configuring mac Mail due to unheard of delays in verifying server settings.
Microsoft Outlook does verifications as well and manages to send a test message and recieve it in under 10 seconds.
Has anyone spoken to Apple Support and got a resolution to this yet? I don't have a Mac so I don't have Apple Support abilities.

Similar Messages

  • Mail quota and server issue

    I keep getting one of two messages all of a sudden.
    Connection Failed
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    The server error encountered was: The connection to the server "mail.mac.com" on port 993 timed out.
    Or I get a message saying that I am at 99% of mail quota. What do either of these mean?

    I was aware that you have a .Mac account based on the information you provided in your original post.
    My question was/is, how are you accessing your .Mac account with the Mail application on your Mac - the account type - .Mac, IMAP or POP?
    The default account type for a .Mac account with the Mail application is a .Mac type account which is really an IMAP account and behaves in the same way.
    You can access a .Mac account as a .Mac type, IMAP or POP account with the Mail application and as an IMAP or POP account with another email client such as the Mail application on your Mac or on a Windows PC.
    Very few (no others that I'm aware of) email account providers include/support such a choice of account types. The majority support a single account type - IMAP or POP with POP being the most common.
    With a POP account, you have the option to remove messages from the server when downloaded by an email client such as the Mail application. There is no such option when accessing an IMAP account with an email client such as Mail. A .Mac type account or IMAP account received messages remain on the server until deleted from the account's Inbox mailbox or moved from the account's Inbox mailbox to a mailbox stored locally on your hard drive. Transferring a message from a server stored mailbox to a user created "On My Mac" location mailbox with Mail (which is stored locally on your hard drive) saves the transferred message locally on your hard drive and removes the message from the server at the same time.
    The same doesn't apply to a POP account which is the reason for my question regarding the account type.
    Go to Mail > Preferences > Accounts and under the Account Information tab for your .Mac account preferences will show the account type at the top.
    You can raise the amount of server storage space allocated for email messages or remove messages from the server to get rid if the error message and back under your server storage limit.

  • Mail setup and .mac authentication

    Baffled… I have been trying to setup my Mail account. I have an active .Mac account which I can access via the internet, so I know it works. I am trying to use Mail as my automatic mail for sending Aperture photos and iWeb announcements.
    In going through the setup procedures in Mail I enter all the required information and the application tries to authenticate my .Mac account… it spins and spins… then an error message is received indicating “failure to connect to .Mac”. I have verified my settings with a friend who uses the same ISP, Mail and .Mac and all our settings are the same.
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    So you get mail from your .Mac account not via IMAP,
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    (which just sends ICMP echo requests), but about
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    a real big difference.
    I only get mail via the web ~ Safari ~ Yahoo... .mac mail can be received and used onlt as a web application, Mial does not connect via .mac.
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    IMAP ~ in my system preferences for Accounts/Advanced I do not sync to any IMAP mailbox and the greyed out port is 143 nad SSL is not checked.
    Terminal ~ yes it logged in, sorry if I used the wrong term "ping"... so yes it did connect.

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    I now have hundreds of public folders sitting on my iPhone that I do not want there. After discussing this with some IT guys, the finger seems to be pointing at a broken implementation of IMAP on the iPhone, specifically its inability to define subscriptions - delecting or deselcting folders for populating locally on the iPhone.
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    Hi Paul,
    I replied to a post from you in another thread. It's easy to miss though, so here's what I said:
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    There was no reason for us to make public folders viewable via IMAP, so hopefully the same will be true for mail2web."
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  • How do I get the mail icon and server onto my daughters laptop?

    My daughter has had her laptop for some time and has never been able to set up a mail account on the computer is there some way this can be loaded.  Please help as I'm not living near by and would dearly love to sort it out for her with some simple action.  Thank you. Teresa. There is no mail icon .

    Just to add that she can get the mail icon but not put her hotmail account on it.

  • Incomplete mail setup, tried to delete it and reinstall to no avail

    Hey guys! I got my mac about a year ago. I was halfway through the mail setup, and then I decided I didn't need the program at the time. Now I want to use it, but I can't get into it because the password I provide is "wrong." I use the same password for everything, so I'm baffled. I deleted my mail program, and then reinstalled it, but still couldn't enter for the same reason. The exact message that comes up occurs at the "enter password for the account" window that pops up, and it keeps saying that the .Mac server "mail.mac.com" has rejected my password. Help!

    Hello, and welcome to the Discussions.
    Have you in fact subscribed to, and maintained a .mac account, or are you merely planning to access another account, such as a POP account provided by your ISP?
    Could it be that you have set up the free .mac, but now it will have expired, thus resulting in this message?
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    Just got a new iPhone 6 and I am having problems getting mail setup and working properly with my 4 comcast POP accounts. The first one set up fine and let me select POP as the account type. The next two verified, but as IMAP accounts and gave me no choice to set them up as POP accounts. The fourth did give me the choice of a POP account. Although they all verified, no mail is coming through. I had no problems with my iPad Air 2, or my iPod, so something must be different on the phone.

    Hello gbol,
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    Hi Guys;
    I'm new to the Mac Server world and need a few questions answered.
    I have purchased a new Mac mini Server for hosting File, Web, Mail, iCal and Address Book Services.
    I’m comfortable setting up File and Web Services however I’m a bit uneasy setting up Mail, iCal and Address Book services to be access locally and remotely(via the internet).
    My current setup is;
    Internet connection (Dynamic IP) -> Router -> Mac mini Server.
    I have purchased a domain name (Thornton-net.com) from DynDns.com + a custom DNS service as I can setup my router to update my domain’s IP address automatically.
    I can access File and Web Services remotely (thortnon-net.com) perfectly without any issues via the Port Forwarding feature of the Router.
    If I setup Mail, iCal and Address Book Services -> will Mail, iCal and Address Book clients be able to access these services hosted by the server via Thornton-net.com?
    Message was edited by: Allan.Thornton

    Welcome to the forums.
    For mail services (and specifically for your outbound mail to be accepted by other mail servers) your mail server needs to have a static IP address and matching forward and reverse and MX records, or a tunnel to a static IP (with matching DNS), or you need another mail server where you have an authorized relay. Without that, your mail will be considered a spam engine, and dropped.
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    Well, actually they are both getting caught up in spam filters and bounced back.  I actually realized that part of the problem is that I have a dynamic IP address, but it doesn't change.  Regardless, on the bounce back it looks like hotmail and other domains are rejecting email from my IP and recognize it as dynamic.  This was a test server that i would by physically taking to my business where there is a static business IP address (Cox).
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    The amount of users (if relevant):
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    Off site - 16 (Windows clients - some have iOS devices too)
    Web site traffic - less than 50 regular visits per day (avg of 15) with a peek of ~125 once a month.
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  • Mail error "Verify that you have addressed this message correctly. Check your SMTP server settings in Mail preferences and verify any advanced settings with your system administrator.Select a different outgoing mail server from the list"

    The Mail application has suddenly started giving error:
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    I had 3 accounts, 2 ms exchange accounts and 1 yahoo. After removal of yahoo, everything is back to normal.
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