MAJOR EWS ACCESS FIRMWARE ISSUE IN "MADE IN THAILAND" HP 7520 PRINTERS

MAJOR EWS ACCESS FIRMWARE ISSUE IN "MADE IN THAILAND" HP 7520 PRINTERS
I've borrowed 2 "Made in China" HP Photosmart 7520's. Both have a fully working EWS. (Serial Numbers begins with CN)
I've purchased 2 "Made in Thailand" HP Photosmart 7520's. EWS does NOT respond in either one. (Serial Number begins with TH)
This same finding is reported by numerous other users.
The bad news is that I cannot locate "Made in China" 7520's in any of the large electronics stores to purchase.  Apparently HP has shifted their 7520 production to Thailand and in doing so has introduced a very significant bug that results in an ability to access EWS in the Thailand 7520's.
HP- Are you working to remedy the firmware bug in the "Made in Thailand" 7520's that results in a total inability to access EWS? (I'm not interested in a work-around solution.  I want to be able to directly access EWS as per the specs and software)

Hi mlrobins,
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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    I will, however, try your 2nd approach as i understand it and am far less likely to mess THaT up ! --=thanks
    iMac Mac OS X (10.4.7) Intel / 20 " / 2 GB Ram / "500" GB memory / LaCie 500 GB external. . .
    iMac Mac OS X (10.4.6)
    iMac Mac OS X (10.4.6)

  • Quality of new build of HP Pavilion 23xi / firmware issue?

    Hi. I bough one HP Pavilion 23xi one year ago and I was very impressed with the image quality. So I bought one recently, but I noticed a difference between them: when viewed from above or side, this latest one has light leaks and a not-so-uniform display of colors, which get washed out more quickly when viewed from other angles. This does not happen with the first one, and it's independant of operating system (tried on Windows 8.1 64bit and OSX Yosemite.
    Is it a build quality or firmware issue?
    Firmware of monitor 1: RIM111 / 2013
    Firmware of monitor 2: RIM232 / 2014
    Also the OSD is different between monitors - how can I update firmware RIM111 to RIM232 ?
    Thank you.

    Hello @bmoreira,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I have read your post on how the quality of your new monitor shows light leaks and not-so-uniform display of colors from different viewing angles. I would be happy to assist you in this matter!
    I am providing you with some steps you can try below:
    Step 1. Unplug the power cord from the back of the monitor and the wall
    Step 2. Hold the power button down for at least one minute
    Step 3. Plug the power cord back into the monitor and then into the wall outlet
    Step 4. Press the Menu button on the monitor
    Step 5. Navigate to the Factory Reset option and select it
    Step 6. Try a different cable connecting your monitor to your computer
    If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thank you for posting on the HP Forums. Have a great day!
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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