Malformed PDF

Hello All,
We generate PDFs from .Net 2.0 executable using Crystal Reports DLLs version 10.5.3700. The documents come out of PDF version 1.2 and are viewable with most any Adobe Readers. However, once opened in Adobe Acrobat 7.0 Professional and attempted to save in any other format (doc in particular) the Acrobat throws an error: "Bad PDF; error in processing fonts: unsupported Type2 font". When the PDFs are fed into iText open source java libraries on Unix, the iText is unable to manipulate them due to PDF text positioning issues. Arial is the only font used on the reports however sometimes bold, sometimes italic. The font is clearly marked as embeddable and is present on every Win PC. The same issue exists with all Crystal generated PDFs in my organization regardless of the Crystal version (10.5, 10.2, or 9.5) and on every desktop regardless if Adobe is installed or not including the one where reports were designed. PDFs generated with Adobe Acrobat or other tools do not expose this problem. This makes us think that Crystal generates malformed PDFs that may not be 100% compatible with other software and tools other then Adobe Reader. Is there any sort of setting we can change or patch to apply to fix the issue?
Thank you.

Hi All,
This has been rejected and marked as an enhancement request:
Hi Don,
Product Management has done a full review of the PDF export code, and has determined that it is too large to fix in the current version. A PDF file that can be converted to WORD needs follow more strict and specific standard. At the same time, we never did any test on the conversion from PDF to WORD and the PDF exporter was never designed to support this before. Besides the font embedding issue, there may be some other issues will make the conversion fail. This FR is rejected on the basis that it is a limitation of our PDF exporting.
Thanks
Toby
So if there are numerous requests for this can someone create a new post and refer to this link. If we get enough requests we can possibly build a Business Case to get this sooner than later.
Thank you
Don

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Malformed PDF generated from DocuMaker 11.0

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Does anyone know why Reader X won't open secure .pdf, such as a downloaded manual?

I'm using Vista 64,and updated to Reader X. It will open standard .pdf files, but secure ones (I downloaded manuals for my Canon digital camera software) not only will not open, but cause Reader X to stop responding.
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It could be that there is a problem with the pdf files. Each version of Acrobat and Reader are more intolerant to malformed pdfs as that is a vector for spyware and virii.

Is this PDF defective?

I have been encountering problems with the "Save as XPS/PDF..." add-in for Microsoft Office 2007. Since the update to Service Pack 3, Office has been producing PDFs that Adobe Reader/Acrobat Pro can't render correctly (before the update, there were no such problems). I have already started a thread about this at superuser.com. There the consensus was that Office does indeed produce a malformed PDF.
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The specific error in this case is with the implementation of fill gradients on the orange shape which joins between the left pie chart and the middle pie chart. If Microsoft care, they've omitted one of the bounds values from the stitch function definition for the pattern axial fill. Deleting that shape from the PDF, everything else renders perfectly.
Obviously the best thing to do is use the Acrobat plugin to 'Save to Adobe PDF' rather than the Microsoft PDF/XPS addon (I've checked and Acrobat's plugin works fine with your PPTX file), but if you absolutely have to use the MS addon then give that shape a different style of gradient and try again.

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Hi Julian,
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here is the error message output
Warning: style (p.Table) is not defined and will be mapped to 'Normal'.
Processing 'Setting-up and Assigning Roles'...
Warning: The Word Document became corrupt when attempting to append following malformed topics:
TimeTEQ\Chapter1-Administration_Functions\First_Topic.htm
TimeTEQ\Chapter1-Administration_Functions\SettingUp_the_Parent_Organisation.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_up_and_Assigning_Sites.htm
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Building 'Glossary'...
Failed to build 'Glossary'...
Building 'Index'...
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Updating Table of Contents...
Updating Index...
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Cleaning up temporary files...
Internal error encountered, Failed to generate Printed Documentation.
Starting to build Printed Documentation...
Printed Documentation processor 8.0.0.203
Building C:\TimeTeq_Documentation_Aug2009\TimeTEQ_OldHelp\user guide\Timteq_test_project\!SSL!\Printed_Documentation\Printed_Documentation.doc ...
Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 0 seconds.
Preparing environment...
Printed Document Generator Environment: Word 11.0.5604, OS 5.1.2600, RAM 768 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'Title Page'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'TimeTEQ'...
Building 'Chapter1-Administration Functions'...
Processing 'Overview- Understanding Sites, Departments & Roles'...
Processing 'Setting-up a Site Group'...
Processing 'Setting up a Site'...
Processing 'Setting-up and Assigning Departments'...
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Warning: style (p.Step2) is not defined and will be mapped to 'Normal'.
Warning: style (p.Step) is not defined and will be mapped to 'Normal'.
Warning: style (p.spacer) is not defined and will be mapped to 'Normal'.
Warning: style (p.Tableheader) is not defined and will be mapped to 'Normal'.
Warning: style (p.Table) is not defined and will be mapped to 'Normal'.
Processing 'Setting-up and Assigning Roles'...
Warning: The Word Document became corrupt when attempting to append following malformed topics:
TimeTEQ\Chapter1-Administration_Functions\First_Topic.htm
TimeTEQ\Chapter1-Administration_Functions\SettingUp_the_Parent_Organisation.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_up_and_Assigning_Sites.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_Up_Departments.htm
TimeTEQ\Chapter1-Administration_Functions\Setting_Up_and_Assigning_Roles.htm
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Failed to build one or more chapters.
Building 'Glossary'...
Failed to build 'Glossary'...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\TimeTeq_Documentation_Aug2009\TimeTEQ_OldHelp\user guide\Timteq_test_project\!SSL!\Printed_Documentation\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...
Internal error encountered, Failed to generate Printed Documentation.

There is a warning about a malformed topic. I have seen projects where there is nothing wrong with the topic but where the machine needed more RAM. What are the basics of your PC?
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There is a warning about a malformed topic. I have seen projects where there is nothing wrong with the topic but where the machine needed more RAM. What are the basics of your PC?
Also try turning off PDF and generating a Word document instead. If that works, PDF from there. Does that work?
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I used the SAME file & saved in both 8 & 9.
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5 20
0000000016 00000 n
0000000894 00000 n
0000000969 00000 n
0000001145 00000 n
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trailer
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I'm not familiar with PDF at all -- I've tried two different Perl packages: PDF::API2 and CAM::PDF. These have always worked great, but are choking on files from Acrobat 9 due to "malformed xref."
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Malformed topic error - RoboHelp 9

Hi,
After checking out every suggestion on dealing with this error with no luck (including Peter Grainge's print issues and every other posting on malformed topics), I am at a loss - any help/suggestions on a solution would be GREATLY appreciated.
I have three single source print layouts in my project - Administration Guide, Operations Guide, and Reference Guide. A few of the topics are common to several of these layouts. WebHelp compiles perfectly along with all three different TOCs.
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Any suggestions, thoughts VERY WELCOME
Many thanks in advance,
Sally

I encountered a Malformed Topic error message that I eventually resolved after trying many of the suggested resolutions.
Here's what I tried that did not resolve the problem:
Cleaned-up the HTML generated by the MS Word document <Word 2007>
Ensured my topic/filenames weren't too long
Removed tables
Eliminated all Conditional Build Tags
Deleted the 'offending' document
Confirmed Memory requirements/capacity (on my machine)
This did resolve the problem:
Resolved by reducing the size of large file(s) - (by breaking-up one large document into many documents)
Also of interest, the large document did contain many tables, which probably aggravated the condition (malformed topic)
The environment
I use RoboHelp Version 9.0.2
On a network
Also have a Local copy
Use Visual Source Safe
Have 351 Topics
Printed doc approx. 850 pages
Source docs are MS Word 2007
Use RH Style Sheet and applicable Word settings
I hope this info will help you determine which resolution is right for your situation!
Cara
Tech. Writer
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Hi Umang Mathur   :
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