Malware removal

Hello, sorry if I put this in the wrong category, as I didn’t see one for malware, viruses, etc.
I’m trying clean up my sister-in-laws Toshiba L305 laptop with AMD Sempron processor.  She didn’t
have current a/v software on the laptop and accidentally downloaded on of those ‘scareware’ programs that look like an anti-virus program.  I was able to help get that off of there using system restore.  But, she also has
a couple of other problems on the laptop.  One, is that intermittent commercials play on the laptop every once in a
while, for no reason (I think they’re usually Cinema Now commercials), and also she says that it redirects her sometimes to fake a/v sites when googling some things.
It looks like she has some malware on her laptop, so I was just wondering if anyone knows of a good malware checker/cleaner that I could get for a reasonable price.  I’ve since loaded a 2 year version of Bitdefender a/v on her laptop, and have run full and deep scans on it using that, as well as running a scan with housecall
online.  But, all they have discovered are tracking cookies. So, it is protected now…but some damage has already been done. 
So, I’d appreciate it if anyone could recommend a good malware checker/cleaner.  Thanks!

You could also run a scan with SuperAntiSpyware Free Edition.
Ccleaner might also help.
You'll want to uninstall Malwarebytes and SAS before installing
a real-time AV program like Microsoft Security Essentials.
Having more than one AV program might cause conflicts.
You may also find some useful information here and here.

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  • HT5246 I have downloaded Flashback Malware Removal tool, now where do I find it and how do I get to run?to run

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    joseph94530 wrote:
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    carol afromfl wrote:
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    wwhat is the best product, if any, for malware removal?

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  • HT1338 My Mac has asked me to install Flashback malware removal tool!??  Should I?

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  • Bootable Media Malware Removal Tools, Preferable?

    Quite often a system can be rendered useless by malware, a recent example of this in Germany being the Bundeskriminalamt virus. 
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    Andy  ______________________________________
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    PepperonI blog 
    Solved!
    Go to Solution.

    Hi,
    IMHO, whatever works, use it, as long as you completely understand how the tools work, their limitations, what they can do to the infested system and can provide clear instructions for the tool's use.  I regularly use installed tools, tools which do not require installation, online scans, bootable media tools and Linux Live distros.  I generally work with the easiest first, and then go to more powerful methods as needed.  The more complex the method used, the more difficult it is for the owner of the infected system, and the greater the likelihood that a mistake may be made.  So, care is needed as well as being very aware of the technical capability of the victim.
    It is worth mentioning that most of the bootable media tools are Linux based due to copyright restrictions that could easily arise from using bootable media based on Windows.  There are such tools, but they are always AFAIK paid tools, where part of the cost pays a license fee to Microsoft for using their copyright files for the bootable media.
    Don't Read? Can't Learn!
    Administrator, SpywareHammer.com

  • HT5246 How do you run the Flashback malware removal tool?

    How do you run the Flashback malware removal tool?
    Thanks

    I am away from my computer and it is somewhat awkward to reply on an iPad.
    > I had already done what softwater instructed. I've read that it deletes itself on other threads, but it's still in my Finder as a Device. That's what confused me, because it doesn't appear to have deleted itself.
    Sorry, I wasn't clear. That is not the tool. It is the .dmg image mounted to your desktop. Next to the name you will see a small eject icon. Click on it or highlight it and choose "Eject" from the appropriate Finder menu. Once that happens you can drag the .dmg file to the trash as it will not delete itself.
    > I only recently upgraded to Snow Leopard and then Lion, in quick succession. My understanding is that there were (are) variants that would have infected my computer prior to my upgrading my OS to Lion. Before the upgrade, they were Adobe, but afterward they were Java. Could it be that be that the pop-ups were/are some other variant?
    Difficult to say for certain. Apple says it deletes all the common variants but does not specify which and I haven't seen the results of any testing done to verify that it finds and deletes those. The only dialogs that appeared with the initial variants were for FlashPlayer. They are depicted in the descriptions for Flashback-A on F-Secures site if you want to take a look. There have been none that I am aware of for Java, so that is probably either a web page or application that needs Java to run giving you that alert.
    > If the Flashback malware removal tool didn't find anything and my Software Update is current, does that mean the vulnerability has been fixed? At least for now? I understand that I Software Update will prompt downloads in the future if and when it needs to be patched again.
    The vulnerability is in Java, nowhere else, so if you don't have it installed there was nothing to fix.
    If you download Java in the future it will be the latest version Apple has available at the time, which hopefully will not be subject to exploitation, yet...

  • Where can i download  Flashback Malware Removal tool

    Where can I download the Flashback Malware Removal tool?  Will this remove adfoc.us?

    It's not Flashback. Please post a screenshot that shows what you mean. Be careful not to include any private information.
    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

  • HT5246 How I start Flashback malware removal tool ?

    Hi plz How I start Flashback malware removal tool ?

    Install whatever security update is available in Software Update.  The update itself removes the malware, and locks down Java to prevent future infection.  If you installed the update and didn't get a message about being infected, you were clean.

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