Manage my Apple Music service

I want to sync my iCloud library with my iPhone
Depending on your chosen settings, you can sync your iTunes & iCloud library with your phone at any time. You can change the settings in your phone or iTunes at anytime. Please remember that syncing your music over a mobile network will use data. For more information regarding syncing, please see https://support.apple.com/
What happens when I change my phone?
As long as you’ve used your Apple ID, your music preferences & created playlists will be available on your new iOS phone. Customers will need to re-download any of their tracks, albums or playlists to their new phone for offline listening.
I have a companion Telstra Mobile account. Can I have Apple Music?
Yes you can, though your Apple Music subscription will need to be added by the legal lessee of your account – the owner of the main Post-Paid account that your companion account is attached to. Your parent/guardian can add Apple Music to your account via My Account, Retail store or by calling 13 22 00. All eligible Post-Paid accounts have the ability to take up the Telstra offer so you and your companion can both get the offer separately.
I have purchased a new phone on a new contract but I don’t have my new phone or sim yet. When is my Apple Music account active?
Your Apple Music account will be active once you activate your new sim. This is generally when you receive your new phone. You will receive an SMS confirming your Apple Music subscription is active.
I have recontracted to a new Telstra mobile contract but my new phone is on backorder. Can I start using my Apple Music subscription on my current phone?
If you’re not changing phone number you’ll receive an SMS confirming your Apple Music subscription. This indicates that you’re now eligible to start using your Apple Music subscription on any compatible device, including your current mobile phone.
When you receive your new phone simply login with the same Apple ID and your saved playlists and music preferences will be available. You’ll need to re-download any tracks, albums or playlists to your new phone for offline listening.
Can I use my Apple Music subscription on my SONOS speaker system?
Apple Music is currently not compatible with SONOS. Please refer to the compatibility list.
What happened to MOG?
From 31 August 2015 the MOG service will no longer operate in Australia. This means existing subscribers to MOG will still have access to the service up to and including 31 August 2015. For more information on MOG please see CrowdSupport.

Re: Manage my Apple Music service
My plan has changed and I was told that I received 12 months subscription to Apple music but I have not received and details about this.

Similar Messages

HT1923 When attempting a reinstall of iTunes, I cant delete the file C\Program Files\Common Files\Apple\Internet Services\Shellstream.resources due to same error message as described above for iPod file; however i can't find it anywhere in the Task Manage

When attempting a reinstall of iTunes, I cant delete the file C\Program Files\Common Files\Apple\Internet Services\Shellstream.resources due to same error message as described above for iPod file; however i can't find it anywhere in the Task Manager

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Apple Music launches tomorrow !

Great news everyone, Apple Music launches tomorrow ! We finally won't be needing to downgrade to the old 0.9 Spotify anymore to get a functional streaming service (unlike that Beta piece of crap full of missing features they call "version 1.0") ! Spotify will probably get what they deserve, which is millions of cancelled subscriptions... The only thing I still ned to see is if we need to install iTunes to enjoy Apple Music, or if it's a stand-alone app (cos I'm not a big fan of iTunes to say the least ^^)Oh well, the first 3 months are free, there's not much to lose ;)

You are indeed correct. It's a great shame that, as a long term fan of Spotify, I've recently become quite unhappy and somewhat resentful of Spotify's increasingly arrogant and patchy approach to its software development. The PC application installs itself into your user profile, not Program Files, which is an absolute no-no in any enterprise and a highly quesitonable practice for home users. Why? Aside from portability the only other reason I can think of is a very sloppy and aggressive auto-update feature. Even Google, who as far as I know started this practice along with Dropbox, provide a business installer to put it in the correct location along with ADM templates to customise the update behaviour. Not so with Spotify... no cache control, no auto update control, less and less control, whatever we give you whenever we decide to give you it. Add to that the iOS app which for years now still can't manage to show offline artwork correctly and... well, it makes you wonder where Spotify's future lies. The absolute one thing I can guarantee is that the iOS Apple Music app will be polished and will work correctly. iTunes may not be to everyone's liking but it installs where it's supposed, updates when I want it to and let's me control precisely where it stores its data. For these reasons alone it's worth taking a look at and with any luck Spotify will take notice and start treating their customers with a little more respect than they are now.

I cannot create an Apple ID username or manage my Apple ID account

Hi!
I'm lucky to be able to ask these questions at all: I'm using my father's apple ID at the moment. I tried to ask a question (concerning another problem I'm having) using my own account, but I get stuck in some sort of strange loop: I have to choose a 'username' in order to be able to use the support communities. I enter the username I would like, click 'continue', but then I get the warning: 'an account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities.' Yet, I didn't try to create a new account using an email address that is already linked to another account, I merely wanted to choose a username to go along with my existing apple ID. (As a said, I am now using my father's apple ID and the username he made just now while we are trying to figure out what is going wrong and hoping to see whether he would experience the same problems.)
So, upon receiving this warning I go to 'My Apple ID' at the bottom of the screen, I fill in my password, and the screen I'm sent to is again the one where I can create my username. My father doing the same thing on the other hand - he was able to create a username just fine - upon entering his password, is sent to the correct screen where he can edit and manage his personal information (like change his password or the password security questions.)
So basically, I am not able to create a username connected to my own Apple ID, and I cannot even enter the screen where I can manage my Apple ID account. (This is true for both Safari and Firefox (I'm using the latter at the moment).)
It might be an important piece of information that this problem (of not being able to choose a username, not being able to access the communities, and not being able to alter my apple ID) is only my problem and not my dad’s. I can do all those things just fine with his account. Whether it is in Firefox or in Safari.
What could be the problem here?
Help would be very much appreciated!

According to Create an AppleID:
Choose an Apple ID and password.
Enter your primary email address as your Apple ID. This will be used as the contact email address for your account. Please note that this email address must be verified before you can use certain Apple services.
And, unless I'm missing something, it appears that you're trying to use your father's e-mail address. Start at Find your AppleID and see if you can resolve the issue.

We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

HT5621 I have changed my apple id on the manage my apple id page. For some reason, the id didn't change on my macbook air. My iCloud still registered my old email id and I can't get it to recognize my correct id. Any ideas? Thanks!

I have changed my apple id on the manage my apple id page. For some reason, the id didn't change on my macbook air. My iCloud still registered my old email id and I can't get it to recognize my correct id. Any ideas? Thanks!

Hi Baem_leeds
Welcome to the Support Communities!
If you change your Apple ID you will need to sign in with the new information or password the next time you use an Apple service or feature that uses Apple ID. If you have multiple devices that use features and services that require an Apple ID, you will need to sign in again on each device.
The links below will provide additional information:
Where can I use my Apple ID?
http://support.apple.com/kb/HT5616
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Judy

Congratulations Apple Customer Service!

So, like a good little Steve Jobs acolyte, I sat around patiently waiting for the latest iPod Updater, vainly hoping that Apple would take the opportunity to fix a HIGHLY annoying bug that is exclusive to the iPod 5G software.
Alas, I should have known better. While renowned for its ability to make beautiful, easy to use, dare i say life changing computers and computer peripherals, Apple is also infamous for its SUCKY customer service.
I'm not talking about a wish list for touch screens, iPod phones, etc. I mean a bona fide problem with the software.
In a nutshell, this weird glitch is as follows: if you have an artist with two songs, only one of which has album info in the tags, then when trying to browse your music by "Artist", ONLY THE SONG WITH ALBUM INFO SHOWS UP. The other song is there - you can get to it by browsing by "Songs". Not a big deal if you have only a 100 songs, but when you have thousands, with many that are single tracks with no album info, this presents a problem. A HUGELY annoying problem. I know from testing that the nano, mini and prior versions of the iPod do not have this problem. Only the 5G. Oh, careful internet searching reveals that others have this problem too, so it's not just my unit.
Emails (note plural) to Apple customer service have gone unanswered. And whoever coined the term "Genius Bar" has a truly demented sense of humor.
Again, congratulations to Apple for living up to their standards of mediocrity for customer care. You should be proud!!

While I appreciate the spirit of this post, especially as my original post was admittedly snarky, I must point out...
High customer satisfaction DOES NOT EQUAL good/great customer service.
Customers should be satisfied with the iPod right out of the box - it's a great product. And Apple surely deserves the brand recognition - it has created something with deep cultural resonance. These are the items pointed out in your news release.
But who are we kidding? How many customers had iPods that were expensive paperweights once their batteries died. Apple initially refused to replace these batteries, much to the chagrin of those users (I applaud Apple's decision to reverse course on this). There are other instances of poor customer SERVICE that I won't bother to point out.

MacBook and Apple customer service

So to all the users with issues including, but not limited to, whining, mooing, discoloration, and the various other hiccups:
Have the problems occured after the initial 14 days return period?
And if so, have you had any luck having Apple either service your device, exchanging it, or taking it back and refunding you?
Curious as I'm not exactly in love with this silly MacBook. As far as I'm concerned, it's a good idea, but with poor execution. Eye candy. And it would have been nice had it been launched with the free ipod Nano offer instead of rewarding those who waited with both a free iPod and a better functioning machine. I feel jipped! Or is it spelled "gipped"? At any rate, I'm not ranting, I want to hear if Apple has made good with anyone.

I can honestly say that Apple offered my money back without a restocking fee, and after some discussion I was treated to "I don't want to sell anyone a defective machine, let's open one up and see if there is a problem before I sell it to you." I could not be happier with the eventual resolution I received. Bridging the online and retail sales issues is a tough job and I feel it was managed to the best of anybodies ability with regards to the situation I was in.
I don't believe I would return a machine for the common moo, processor whining, or heat. A serious moo issue maybe. If there is physical damage or the machine doesn't work correctly, then yes I would. As to the discoloration, I don't understand why that would not be returned. I haven't seen anything except one set of pictures of a discolored machine, but if it is as blatant as that; then I would really give it another shot.
To put it in perspective, if you try to keep your consumer standards at the same level when evaluating products then you're going to return a car if the paint flakes off everytime you wash it, but doesn't occur to other ones. On the other hand, if your air conditioner makes a slight whirring noise and virtually every single other vehicle does, then you're more than likely going to have the same result when you exchange it so why bother?
Yes, everything happened in 14 days.
I think what you say, your willingness to try to go the extra distance, and how you say it makes all the difference in the world when interacting with any customer support agency.
Good Luck,
-j

I just want to share my experience or rather terrible experience with apple service.....I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......ther

I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......

Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.

How do I get to speak to a Manager from Apple to discuss a complaint

How can I get to speak with a manager from Apple, I have tried, and tried, I have booked a call on 13th & 17th Sept, the replies 'we tried tocall you
you were not available", my phone is in working order - there were no call to my phone.
Where on their wedsite can you write a complaint?
My iphone had a hardware problem, it stopped ringing, It was not a contract phone, I paid for it, but was told because it was 3 years
old I would have to purchase another phone.
Apple - do they have customer service?
The Covent Garden store suggested I compain, - who to?

Did you try calling Apple Support directly? 1-800-275-2273

Hey I tryed to change my security Q's cuz I forgot them but I've been reading the forums that other people post about and they all say "Go to 'Manage my apple ID and change it there.' but when I try to it asks me that before I can change it HELP!

I buy an iPhone at gamestop COMPLETY DIFFRENT MESS s after i get done with that I go buy a simple $25 gift card for the app store and the first thing I get is "We require your apple ID Q's for a better service so since I forgot it I decided I would ask apple and they told me the same thing the apple forums told me "Go to manage my apple ID."when I did that the first thing it asked me for is my security Q's THE THING I FORGOT so if u guys can help me here thanks but if there's "no known cure" then tell me that I am screwed plz I would even appreseate that thanks
               Xbox gamertag-Mcfragger77
               my twitter:can't rember right now
               E-mail(yes I'll get it):[email protected]

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Music services failed to load an unexpected error occurred

Hi!
Till the last Day, the WiFi and/ore the USB-Sync with iTunes runs perfectly.
But at this moment, it doens't work anymore and i got this message on my DM6 "Music services failed to load an unexpected error occurred"
I don't know why, cause i didn't change anything on my DM6, iTunes ore Torch.
This ist my Desktop.log
13:05:54.907|INFO |12|Rim.Desktop.Media|39001|Got Request POST http://192.168.2.105:4481/mediasync/music/17afe97cfe9d52d6
13:05:54.910|INFO |12|Rim.Desktop.Media|39001|gzip requested
13:05:54.992|FATAL|12|Rim.Desktop.Shell|0|Fatal Application Error
System.FormatException: The input yields a number greater than 4 bytes.
   bei Rim.Common.Utilities.JavaBinaryReader.ReadCompressedInt()
   bei Rim.Media.Sync.SyncProviders.Device.Destination.DeviceChanges.ReadChanges(Stream changeStream)
   bei Rim.Media.Sync.Listener.HttpMediaServer.OnUpdatesProvided(Object sender, UpdatesProvidedEventArgs e)
   bei Rim.Common.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e)
   bei Rim.Media.Sync.Listener.MediaHttpListener.Request(IAsyncResult result)
   bei System.Net.LazyAsyncResult.Complete(IntPtr userToken)
   bei System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
   bei System.Net.ListenerAsyncResult.WaitCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
   bei System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)
13:05:54.994|FATAL|12|Exception|0|Fatal Error
System.FormatException: The input yields a number greater than 4 bytes.
   bei Rim.Common.Utilities.JavaBinaryReader.ReadCompressedInt()
   bei Rim.Media.Sync.SyncProviders.Device.Destination.DeviceChanges.ReadChanges(Stream changeStream)
   bei Rim.Media.Sync.Listener.HttpMediaServer.OnUpdatesProvided(Object sender, UpdatesProvidedEventArgs e)
   bei Rim.Common.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e)
   bei Rim.Media.Sync.Listener.MediaHttpListener.Request(IAsyncResult result)
   bei System.Net.LazyAsyncResult.Complete(IntPtr userToken)
   bei System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
   bei System.Net.ListenerAsyncResult.WaitCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
   bei System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)
13:05:58.439|INFO |12|Rim.Desktop.Media|39001|HttpMediaServer status update: ServerOn
What can i do, to fix the problem?
Tank you!
Sorry for my bad english
Greetings from Germany
Kalorie99

I found the answer, here in the forum from a user:
Here is the solution that worked for me, based on antoniovtorres post (I resisted the urge to get PO'd and tried to figure out what he must have done):
With desktop manager closed, using Blackberry user tools, navigate to 'Blackberry\system\' (make sure that hidden files are shown or you won't see the 'system' folder).
Move or delete the folders 'Media Sync' and 'media' from the system directory.
Re-open desktop manager.
Click yes to any dialog that appears.
You should now be able to sync music again.
Note that your device may want to double up on your synced pictures and videos, so you may want to delete your pictures and videos off of the device before your next picture or video sync. Hope it works for y'all.
Scott
It works again!
Yeah!
BlackBerry rocks!

Why is the new iTunes make it so hard for me to manage my own music

As a standard everyday user and rather big music fan with a libary filled with 100's of gb's of music this new itunes is a downgrade for someone like myself who rather manage and organise my music. I don't care about bold album images and the terrible viewing options. i care about simple, easy and useful ways of listening and managing my own music.
The fact that as soon as the update was completed, the status and side bars where hidden makes it look to me like apple are trying to turn itunes into an app instead of creating a strong program that alows management and customisation.
The best feature for anyone that itunes HAD was display duplicates and they took that away for what?
Is there anyway to downgrade to itunes 10???

If you want to get most of the old look/feel of iTunes back, then choose "View" from the menu, and select "Show sidebar".

How do I start my Apple Mobile Service?

I hooked my iPhone 3GS into my school computer and normally, it begins to sync up and I am able to play music from my phone but for some reason I am unable to do this now and it tells me that I need to start my Apple Mobile Service. Help!!!

For a PC
For a Mac

Desktop Mgr 6 - "Music services failed to load"

I've got a T-Mobile Curve 8520.
This afternoon I uninstalled Desktop Mgr 5.0.1 and Office 2007 (with Outlook). I then installed Office 2010 (with Outlook), and finally installed the new Desktop Manager 6.0.0.
Almost everything works, but when I try to go to the Music page in the new Desktop Manager I see this:
Music services failed to load
An unexpected error occurred.
I've confirmed that the media card is enabled to act as a Mass Storage Device. I've rebooted the laptop, and shut down and restarted the 8520. I've closed and opened and closed Outlook and Windows Media Player. Desktop Manager is configured to use WMP, not iTunes.
Does anybody have any ideas as to how to fix this?
Thanks,
Steve
Solved!
Go to Solution.

Thanks, I didn't even think of looking there. (Sure feel dumb now! )
An error I see in the log states "INNER EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values". The parameter involved relates to a path. It occurred to me that the problem may be due to my music library being stored on a NAS and not the local hard drive, so I removed that library and only used a music library on my D: drive (same physical drive as C: ), but the problem remained.
If I set the Desktop Manager software to use iTunes the music pane loads without problem.
I've attached the log to this post. Thanks for your help.
Attachments:
Desktop.txt ‏188 KB

Manage my Apple Music service

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