Mandatory data usage charge

To whoever it concerns,
After a very rude and unpleasant trip to my local verizon store, I have just found out that in order to get a normal phone-sorry the "feature" phones looks extremely cheap for a bussiness professional- I must pay a mandatory data useage charge of 10$ on top of my already high bill. This is absurd because I never use any "data" anyway on my plan as it stands, so in order to get the phone, which by the way I already owned without this extra charge, I now must pay 10$ for internet that I will never and don't even know how to use. Whoever thought this was a good idea is insane. While this might trick a few innocent people who simply do not notice the charge at first, I can almost guarantee you will see a substantial drop in customers, including myself, my family, and all of my friends. 

Just remember to turn off your cellular usage while you're in Wi-Fi areas, because you will continue to accumulate data usage even though you're using WiFi...at least that's what happened to me.

Similar Messages

  • Data Usage charges, 5C Verizon FaceTime?

    I'm confused since I had thought that FaceTime didn't use data that I would be charged for. But I see that setting has enable cellular data for FaceTime.
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    CBearsDada wrote:
    I have the following "Usage Type/Event Description" on my detailed Data Usage Charges screen:
    PAYGO $1.99MB 3G HNDST356
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    >Shortened Subject Line<
    Message was edited by: Verizon Moderator

        I understand your concerns mgratsch and know it's frustrating to have a higher data usage than expected. We can certainly review the usage and determine if its correct. You can send a private message with your name and mobile number and we can discuss the usage in more detail. What phone do you have? Do you have email set up or notifications coming through your phone. All of this can cause data usage also. Do you browse the internet at all or download applications? Some apps may have a bigger data usage than others. Let's figure this out together and just as a reminder, don't forget to change your plan to prevent overages for data http://bit.ly/xdDajD .
    KinquanaH_VZW
    Follow us on Twitter @vzwsupport

  • How is the data usage charged?

    I went over my 25MB this month and I am not sure what I did differently to make it increase another 25MB.  Is there somewhere to get a breakdown?  If you go to a website and get a call, you take the phone call and forgot to close out of the web browser, do you get charged? 
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    As long as you are not browsing from page to page you will not use megabytes. 
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  • Unexplained Verizon Data Usage on Iphone 5s

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    There must be an explanation and resolution for this.

        Hi KingPumpkin,
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    Tweet us @vzwsupport

  • View Individual Device Data Usage on Shared Plan

    Hello, I was recently given a smart phone on my employer's plan (I previously had a regular phone, so did not incur data usage charges). I can view the overall plan's data usage on my phone, using the Verizon app, but I can't see where to view my individual device's data use. I created a Verizon account here on the web, and using the online tools here I can see my individual use, but I would like to do so on my phone.
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    VZW Support
    Follow Us on Twitter@VZWSupport

  • Why am I being charged data usage during the times my phone is not being used?

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  • How can you manage data usage when cellular data is off, but you are using WiFi where your WiFi provider charges for data use?

    I spend quite a few months each year in Canada where I use a Telus Cellular Hub device which is also my WiFi Router.  My iPhone 5 has Cellular Data set to "Off" which insures I won't be charged via my Verizon Wireless Service Provider for charges while in Canada.  Trouble is Telus, Rogers and all the Canadian Internet Providers charge for all Data going through their Systems.  Again, My Cellular Data on the iPhone 5 is turned off, but I use WiFi for such things as checking the Weather, or FaceBook, or searching the Web. 
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    I have been trying to fine an article somewhere which focuses on this specific problem but unfortunately many if not most articles are about folks worried about using Cellular Data while in a WiFi environment when their Cellular Data is turned on. 
    Does anyone know of a fairly comprehensive article about what settings on which Apps might reduce the Data Usage when Cellular Data is turned "Off" but you are going through a Service Provider who charges for all Data Accessed even when you are using WiFi?

    Thanks for your comments, it is clear you understand my plight.  The trouble is fully understanding what Apps and App Features are transferring data in the background any time you happen to turn WiFi to on (even if you have had it off most of the day or night).  Obviously things like Location Services can constantly be sending and receiving data from my iPhone without any action on my part.  Also if you have things like photo backup on the iCloud then each time you take a photo you are sending a copy out.  All App Updates if set to Automatic also can add up to quite a bit of Data.  Reading the News on AP or scrolling through FB News Feed is actually adding up to a lot of Data.  There could be other culprits that I am not even thinking of.  I don't want to turn Apps like Find My Phone off or turn iCloud off due to loosing the value of such a program entirely.  Again thanks for your quick response. 

  • A few questions on upgrade fee, overage charge on prorated bill, and data usage when phone is on WiFi

    1st question, I bought 2 iPhone 4s's Dec 2011, unlimited plan which was up Dec 2013. April 19 2014, I bought 2 iPhones, 1 5c, 1 5s with the more of everything plan, which is not more of everything, it's far less then my old plan, but whatever. I got charged a total of $60 for a $30 upgrade on each phone. I'm not upgrading, my plan was expired, I bought 2 new phones and was forced into a new plan in order to get new phones, how is this an upgrade? Never been charged in all these years(early 2000's I became a customer) of being a loyal Verizon customer of an upgrade fee, unless I was upgrading my phone before the contract was done. If I was a brand new customer to Verizon would I get charged this upgrade fee?
    2nd question, my bill cycle runs from the 24th to the 23rd, since I bought these new phones on the 19th, there were 5 days left to the billing cycle, so they prorated old plan and new plan. New plan is 1 GB, 5 days were prorated, I used in those 5 days between the 2 phones 371.77 MB, and I'm being charged for an overage of 206.61 MB of $15. Now my plan gives me 1 GB a month, that would be 1024 MB, I didn't go over this 1 GB in the month, so why am I being charged an overage for 5 lousy days?
    3rd question, really 5 days and I used 371.77 MB's of data? Strange, didn't get the new phones until after 6pm on April 19th, yet I have all kinds of data charges on that day, when both phones were in my home, connected to WiFi the entire day. I spent the entire day online jerking around with 2 different Verizon employee's over getting new phones and a new plan in my home, on my computer, never touched my phone the whole day. Couldn't the day before I smashed the screen beyond use. So how on earth did I have all these data charges on that day? Now I could understand if I had, had the new phones earlier in the day, because there seems to be some strange glitch with these iPhone 5's were you use data, even when your phone is connected in your home to WiFi, but these were the 4s phones during the times of these data charges..
    I'm not happy at all, first I got jerked around by 2 different Verizon employee's online, every option I tried they had some stupid reason why I could not do that and that I had to go with 1 option, I got so fed up, I didn't process my order online. I then turned around and went over to Sprint and spent time online with a Sprint employee, where I did not get jerked around, where I could have placed my order and then went to the store and picked up my phones right then. But no I was foolish, long time Verizon customer, happy with Verizon until this day, so I got in my car, drove to a store and spent an hour doing the whole process over with a nice friendly store employee(not a Verizon store). Now I get these upgrade fees, overage fee for 5 days of data service, where I was not over my monthly 1 GB, and all kinds of data charges appearing in the 5 days of the bill cycle on these new phones. Might not be much strange added on data to some, but in 2 years 4 months of the 4s iPhones, never used more then 1 GB a month and now so far I will exceed that 1 GB in this new billing cycle and by at least 1 GB, it would be 2 GB's except I shut one phone completely down and the other one is down to bare minimum, when nothing has changed in the way we are using our phones, and we are not using more data. I have now completely shut my phones cellular data off, I've turned it on in this billing cycle 6 times, bare minimum of only when I absolutely have to. The other phone, I can't do that with, and that phone is going through double, possibly triple the amount of data then the 4s, same user on both phones. I do now shut the cellular off of that phone when it comes into the house and it's not turned back on until it's out my door, so I will see if these strange data charges stop for when the phone is in the home hooked to WiFi. On top of that, I have shut down every app on that phone that is needed when WiFi can't be accessed, cellular is turned off except for 2 or 3 things. This is a bunch of garbage, I have 2 smartphones, and I have to shut them down and turn them into nothing but a normal old phone. What the heck is going on with this?

    I will try to address your concerns - and explain why things are as they are ... you may not like the explanation but hopefully it will help you understand what has happened and what you can do moving forward.
    I got charged a total of $60 for a $30 upgrade on each phone. I'm not upgrading, my plan was expired ...  If I was a brand new customer to Verizon would I get charged this upgrade fee?
    Verizon's definition of "upgrade" is purchasing phone at a discount and agreeing to a new contract - if you are a brand new customer, you pay a $35 activation fee.  If you are an existing customer, you pay a $30 upgrade fee - this has been in place for about 2 years now.
    2nd question, my bill cycle runs from the 24th to the 23rd, since I bought these new phones on the 19th, there were 5 days left to the billing cycle, so they prorated old plan and new plan. New plan is 1 GB, 5 days were prorated, I used in those 5 days between the 2 phones 371.77 MB, and I'm being charged for an overage of 206.61 MB of $15. Now my plan gives me 1 GB a month, that would be 1024 MB, I didn't go over this 1 GB in the month, so why am I being charged an overage for 5 lousy days? You only had the new plan for 5 days - pro-rating means you get about 34 MB per day, or about 170 MB for those 5 days.  If you used 371, that a 200 MB overage.  You likely were only charged for 5 days of the new plan as well...
    ...  I have shut down every app on that phone that is needed when WiFi can't be accessed, cellular is turned off except for 2 or 3 things. This is a bunch of garbage, I have 2 smartphones, and I have to shut them down and turn them into nothing but a normal old phone. What the heck is going on with this?
    My daughter recently upgraded from her iPhone 4 to a 5c - her data spiked and she used nearly 1 GB in the first week where that was about what she uses an entire billing cycle.  We went through all her data settings and discovered she had about 10-12 apps (Facebook, Instagram, etc) that were updating all the time, connected to wifi or not.  She shut most of those off and will open the app and update manually when she is on wifi.  She downloaded and is using Onavo to manage her data and understand what gets used and when.  I hope we have it under control, but the defaults on the iPhone 5 seem to turn on everything to update constantly, and that's just not a good thing.
    It does seem the iPhone 5 series takes more work than any phone I've ever used to keep data usage manageable. 

  • ATT charges me for Wifi Data Usage

    I am on 2GB ATT data usage program. I always make sure that I am on wifi before I do data-intensive transactions.
    Last month, I downloaded a large file: 1.5GB and was hit with overusage.
    I called in the first time, ATT told me that perhaps I made a mistake. I said OK...
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    Thanks

    Pretty simple way to check how your phone is logging the data transfers is to reset our data counters, turn off 3G data and download something. If the data transfer shows up on your phones cellular data log then you know it's being logged wrong by the phone.
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  • I am iMessaging my family on an Italian number to Canada, will this charge as an SMS or data usage?

    I moved to Italy and I have an Italian number with TIM. I have a data plan and calling etc etc. I have been iMessaging my friends and family, we all have iPhones. If I'm not in wifi will the messaging chage as SMS or data usage? And how will it effect the people recieving/sending me messages phone charges?

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    Urgent question please answer!

    Think about it for awhile, it is not reasonable that it should be an individual thing.
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  • Data Usage and Overage Charges

    Greetings Verizon Community:
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    If I don't use them all, I lose them -- even though I still have to pay for them (so, essentially, they are mine and Verizon is stealing service from me, for which I've already paid).
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    Anton

    AntonBecker wrote:
    Alternatively, I can avoid the overage fees by agreeing to change my plan -- increase my monthly allowance -- but I have to pay the difference for all of the months that have already gone by all the way back to the beginning of my contract.  In other words, I have to pay for additional GBs for months that are in the past and for which I have no possible way to actually use that data allowance. This is NOT TRUE. You can have the change backdated to the BEGINNING of your CURRENT billing cycle but it WILL NOT go further back than that.
    I must say, that as a business model for raking in un-earned revenue, it's pretty impressive.  As a customer, though, I'm not terribly impressed.
    Does anyone else feel that these practices are just a wee bit unfair, to put it mildly?
    I would think that the following would be fair business practices:
    (1) If I don't use some GB data allowance, for which I've already paid, then that allowance should roll into the next month OR; Verizon doesn't have roll over minutes and they most likely will not have roll over data.
    (2) I should get a refund for data allowance that I don't use. Should you ALSO get a refund for unused minutes while you are at it? I don't watch all of the channels for which my cable company charges me. I would prefer a refund for THOSE before I get a refund for minutes/data from Verizon. I would make a considerably larger refund with that.
    (3) Alternatively, since Verizon believes it is OK to charge extremely inflated overage fees, then I feel it's only fair that they refund to me, at that inflated rate, for GBs that I don't use in any given month.
    How do the rest of you feel? I feel you should most likely look for a provider which better fits your view on how they should price their service. Good luck.
    Sincerely frustrated,
    Anton

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