March of 2014 is weird!

There has been a really weird bug in the calendar app.
There is no 28th of march and i can't scheduale anything in that date!
It is really annoying and i'm not the only one who has this issue.
I have the 27th of march two times. And no 28th.
It just jumps to 29th.
And i tried to scheduale a meeting in the second 27th of march and it doesn't appear on the calendar.
Thank you

Hello there, Said-g.
The following Knowledge Base article offers up some great steps for starters:
iOS: Understanding multitasking
http://support.apple.com/kb/ht4211
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
Check for app updates.
Force the app to close.
Restart your device.
Update your iOS device.
Learn more about troubleshooting apps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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Skype in expired yet "Expired on March 12, 2014"

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Neutroville wrote:
1. It is a considence that carriers from countries of like Mali and Samoa, which are over 1000 miles apart could increase the rates at the same time, isn't it?
2. Next time, please send atleast a warning that the prices are going to be hiked!
1. Yes it is a coincidence. Geographic location has no relevance to this situation.
2. That's not possible. We don't receive prior notice from carriers of rate increases.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HT4060 I have my Ipad Air connected to its charger and it is plugged in to an electrical outlet. The battery icon keeps going from green to white and a message comes up and says "This accesory may not be supported" ...I just purchased it on March 1, 2014

My iPad Air is not charging. I have it plugged into an electrical outlet with the charger it came with. The battery icon keeps changing from green to white and a message...Accesory May Not Be Supported keeps coming up on the screen. I just purchased it on March 1, 2014 and this is very annoying.

you are using the cable and charger that came with it?
you have charged successfully with them before?
you are under warranty, so I suggest you make an appointment with a genius at the Apple Store and have them look at it. Sometimes the charger plug is faulty.

Calling rates doubled on March 31 2014 without not...

I used Skype for many years on pay as you go plan with auto recharge. For over two years, the rate for Mali was 28.9 cents per minute. I call there almost daily. On the morning of March 31, the rate more than doubled to 59.6 cents per minute without any warning. I only discovered the change last night when my auto renewals were being drained at an alarming pace.
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These rate changes should be posted ahead of time, so pay as you go auto-renew customers can decide if they want to use the new rates or not.
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Neutroville wrote:
1. It is a considence that carriers from countries of like Mali and Samoa, which are over 1000 miles apart could increase the rates at the same time, isn't it?
2. Next time, please send atleast a warning that the prices are going to be hiked!
1. Yes it is a coincidence. Geographic location has no relevance to this situation.
2. That's not possible. We don't receive prior notice from carriers of rate increases.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HT1386 I purchased a ringtone on March 18, 2014 and have yet been successful at downloading it to my phone. I've tried numerous suggestions - synching via connection to PC, labeling tone 1 of 1 and iTunes...nothing has worked.

I purchased a ringtone from iTunes on 3/18/14. It never showed up on my iPhone, however it does show up on my pc and iPad. Ive tried numerous suggestions including a plugging my phone into the PC and syncing, relabeling the tones 1 of 1, trying to sync and transfer purchases multiple times...nothing is working. Does anyone have any suggestions?
Thank you.
Gigi

I am Gigi,
Welcome to the Support Communities!
Did you purchase the ringtone from your iPhone? The article below will explain what should have happened when you did. If you are still not able to access this purchase, I've included a link to the iTunes Store Support team for you.
The article below will explain where to find the ringtone you purchased on your iPhone and how to assign it to a Contact:
iTunes: Using the iTunes Store for iPhone, iPad, and iPod touch
http://support.apple.com/kb/ht1491
Tones
You can't purchase ringtones and alert tones from your computer, but you can purchase them using your iOS device with iOS 5 or later. You can purchase tones on iPad, iPhone (3GS or later), and iPod touch (4th generation or later).
To locate tones in iTunes on an iOS device:
Tap the iTunes Store app.
Tap Tones. If Tones isn't visible, tap More > Tones.
Browse for tones. Once you purchase a tone, a dialog appears.
Choose to set your new tone as your default ringtone or assign it to a contact. If you don't want to do anything with the tone, tap Done.
Tones you purchase using your iOS device sync to your iTunes library when you connect your device to your computer. You can find tones on your device in Settings > Sounds. In the Sounds and Vibration Patterns section, tap on Ringtone. Then scroll to the top of the list to see your custom ringtones.
If you don't assign a ringtone at the time you purchase it, you can always add it to a contact later:
Set a special ringtone for a contact - Phone - iPhone Basics - Apple Support
http://support.apple.com/kb/TI16
In Contacts, choose a contact, tap Edit, then tap Ringtone. Select the ringtone you'd like to hear when that person calls.
Download past purchases
http://support.apple.com/kb/HT2519
Audiobooks, ringtones, and tones
If you made a backup of these items on your Mac or PC, you can sync the itemsto your iOS device. You can't download these items again from iTunes in the Cloud.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

MARCH 18, 2014 NEW UPDATE CRASHES

I've been anticipating the new update I was told would be today, and it was. After I updated it to Version 28 I opened FF and it immediately crashed. I sent in a crash report, and did that three other times. So now, sadly, I'm back to version 27 that stinks as well.
Anyone have any ideas as to whats wrong with it?? I checked my addons for compatibility and said they were fine. I did nothing different except update to newest version. Not sure what else to do. I refuse to uninstall anything at this point, although that seems to be the basic "advice" given here.....it never solves my problems LOL
So, what next?? And thanks for any help.
I have Windows 7

And no I'm not providing anything. Google the issue and you'll find this isn't a rare occurrence.

Update for Root Certificates for Windows 7 [March 2014] (KB931125) Expired

Hi All
Today i wanted to deploy the security updates of the month march 2014 to my production environment.
I noticed that the update "Update for Root Certificates for Windows 7 [March 2014] (KB931125)" is Expired
Strange last week I added this update in our Acceptation environment with no problems.
Someone knows what happend to this update , i cannot find it on the microsoft site
regards
Johan

Hi Yan Li,
I don't understand what you're trying to say.
Why do you quote that old information from the KB article? It's not really relevant to the update Johan asked about because the December 2012 version of KB931125 is not the same update that was released on March 11, 2014 which then immediately expired.
It's not only the server updates that have been expired this time. It's the Windows 7 update and the Windows XP updates as well. I don't have any other OS versions in my managed environment so I don't know which other OS versions it affects but my guess is
it's expired on all of them.
It would be nice with some real information about why this particular version (March 2014) was recalled.
If there is a problem with it I would like to know what kind of problems I'll be facing on the clients that did install it before it expired.
And if there is a problem with it, will there be an interim fix available? Will a new update be released and if so- when?
Can you please see if you can provide us with some relevant information?

2014 Academy Award Winners

The nominees for the 2014 Academy Awards were recently announced and there are a lot of great films and performances being recognized as usual. The winners will be announced during the 86th Academy Awards show on Sunday, March 2, 2014. The show will air at 7 p.m. ET on ABC. Let's take a look at the nominees from some of the top categories.
2014 Academy Award Nominees for Best Picture
12 Years a Slave - Winner
American Hustle is the story of two con artists that end up having to work with the FBI to set up a sting on corrupt politicians. It stars Christian Bale, Amy Adams, Bradley Cooper, Jeremy Renner and Jennifer Lawrence. American Hustle received a total of 10 Academy Award nominations including Best Picture, Best Director, Best Actor, Best Actress, Best Supporting Actor, Best Supporting Actress, Best Original Screenplay, Best Film Editing, Best Costume Design and Best Production Design.
The Wolf of Wall Street is about a stockbroker played by Leonardo DiCaprio that starts his own firm that engages in securities fraud and corruption. The Wolf of Wall Street received a total of five Academy Award nominations including Best Picture, Best Director, Best Actor, Best Supporting Actor and Best Adapted Screenplay
Nebraska, starring Bruce Dern and Will Forte, is about a man and his son traveling from Montana to Nebraska in order to pick up a $1 million sweepstakes prize. Nebraska received a total of six Academy Award nominations including Best Picture, Best Actor, Best Cinematography, Best Director, Best Original Screenplay and Best Supporting Actress.
Her is about a man, Theodore Twombly, that develops a relationship with the voice from a computer operating system. Twombly is played by Joaquin Phoenix and the female voice, Samantha, is played by Scarlett Johansson. Her also received Academy Award nominations for Best Original Score, Best Original Song, Best Production Design and Best Original Screenplay for a total of five nominations.
Captain Phillips tells the true story of Captain Richard Phillips, played by Tom Hanks. Captain Phillips surrendered himself to pirates when his cargo-ship was overtaken by pirates so that his crew could be freed. Captain Phillips received a total of six Academy Award nominations including Best Picture, Best Supporting Actor, Best Adapted Screenplay, Best Film Editing, Best Sound Editing and Best Sound Mixing.
Philomena is the story of a woman looking for the son she had to give up for adoption decades earlier. It stars Judi Dench and Steve Coogan and is also nominated for Best Actress in a Leading Role, Best Original Score and Best Adapted Screenplay for a total of four nominations.
Gravity, starring George Clooney and Sandra Bullock, is about two astronauts dealing with the destruction of their space shuttle as they’re trying to get back to Earth. Gravity received a total of 10 Academy Award nominations including Best Picture, Best Director, Best Actress, Best Cinematography, Best Film Editing, Best Original Score, Best Production Design, Best Sound Editing, Best Sound Mixing and Best Visual Effects.
12 Years a Slave - Winner is the film adaption of Solomon Northrup’s autobiography detailing his life as he was kidnapped and sold into slavery before finally being released 12 years later. 12 Years a Slave received a total of nine Academy Award nominations including Best Picture, Best Director, Best Actor, Best Supporting Actor, Best Supporting Actress, Best Adapted Screenplay, Best Costume Design, Best Production Design and Best Film Editing.
Dallas Buyers Club stars Matthew McConaughey, Jared Leto, Jennifer Garner and Steve Zawn, and is based on the true story of Ron Woodroof. Woodroof was diagnosed as HIV-positive in 1986 and then devoted his life to providing other HIV patients with non-FDA-approved drugs at a time when doctors were still struggling to understand the devastating disease. Dallas Buyers Club received a total of six Academy Award nominations including Best Picture, Best Actor, Best Supporting Actor, Best Original Screenplay, Best Makeup and Hairstyling and Best Film Editing.
Other 2014 Academy Award Nominees
Best Actor in a Leading Role
Christian Bale, American Hustle
Bruce Dern, Nebraska
Leonardo DiCaprio, The Wolf of Wall Street
Chiwetel Ejiofor, 12 Years a Slave
Matthew McConaughey, Dallas Buyers Club - Winner
Best Actress in a Leading Role
Amy Adams, American Hustle
Cate Blanchett, Blue Jasmine - Winner
Sandra Bullock, Gravity
Judi Dench, Philomena
Meryl Streep, August: Osage County
Best Actor in a Supporting Role
Barkhad Abdi, Captain Phillips
Bradley Cooper, American Hustle
Michael Fassbender, 12 Years a Slave
Jonah Hill, The Wolf of Wall Street
Jared Leto, Dallas Buyers Club - Winner
Best Actress in a Supporting Role
Sally Hawkins, Blue Jasmine
Jennifer Lawrence, American Hustle
Lupita Nyong'o, 12 Years a Slave - Winner
Julia Roberts, August: Osage County
June Squibb, Nebraska
Best Animated Feature Film
The Croods
Despicable Me 2
Ernest & Celestine
Frozen - Winner
The Wind Rises
For even more nominees, follow the link below:
2014 Academy Award Nominees
Be sure to tune in to ABC on Sunday, March 2 to watch the 86th Academy Awards show and
stay tuned right here to be able to pre-order and purchase all of these amazing films.
Which films are you most excited about? Who do you want to see win?
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Dear Readers,
The above is a classic example of a popular scam circulating around the internet.
Skype does not sponsor let alone support any such schemes.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

IPhone 4s won't sync to iMac, isn't recognized as a device in iTunes or iPhoto.

my iPhone 4s is not recognized as a device in iTunes or on my iMac. Doesn't show up in Wifi cloud sync as a device either. It's charging now via my iMac so the USB cord is good. I am on iTunes v.11.1.1 and Mac OS X v. 10.8.5. All other SW updates complete on iPhone and iMac. Also, when connected to iMac, iPhoto doesn't pop up asking to import the photos, which I need to do because I have so many on my iPhone and my memory is almost all used up.
Also, I think the iPhone is the issue NOT needing to uninstall and reinstall iTunes because of the memory issue and I have had the issue of the sound not working when playing back video and the sound has had weird issues which I've read about and think about a month or 2 ago I triggered where ther is a shut off safety precaution for when moisture might be in the iphone after I ran with it one night and wondering if the connector where the USB is plugged in is the problem. However, that wouldn't explain why it doesn't show up as a device in my iTunes when used as WiFi and not via a USB cable right?
I am afraid if I go back into the Apple store even though this one was replaced in March they will charge me to replace it again and then the next time I can upgrade to get an iPhone 5 will be extended (again).
Next I'll go checkon the support and whether I bought the extended warranty. Since this is the 1st replacement from my first iPhone 4s, would a 2nd one keep the same Apple warranty on the device or is it the same length?
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Going to research T's and C's of Apple Care/warranty and extended Apple care now.

Another thank you here ... I was ready to go to the dark side!!

Calendar event not showing correctly

Hi,
I'm running several iCloud calendar and encountered a weird problem today with the way an event block rendered in day view in my personal work calendar. I'm putting in a night-shift which runs from 2230 on a Sunday 30th March 2014 to 0730 the next Monday 31st morning. (One of several shifts in March). All but one is displaying correctly. The bad one that rendered incorrectly shows a blue block starting at 0730 until 2130 on the Sunday, a gap until 0000, and then a correct blue block the next day from 0000 to 0730.
I've double checked the timing details of the event in the edit view and it's definitely entered correctly - 2130 on the Sunday to 0730 on the next Monday morning.
Any ideas? Or just a hex on March 31st 2014?
Tim

Hi Stefano,
Is "Calendario" an oob calendar webpart based on an oob calendar list? Or is it a custom calendar?
I couldn't reproduce this issue, please create another new oob calendar list, then insert the new calendar list in a web page, see if it can be reproduced in your environment.
Also access this page contained calendar web part with IE 8/9/10 (or with IE compatibility mode), or other type browsers like chrome, firefox, etc.
And check if adding SharePoint site in IE Local intranet zone/Trusted sites zone could help.
Thanks
Daniel Yang
TechNet Community Support

Getting data in a query on last date of all previous months

Dear Experts,
I need your help with a query.
I am trying to create a query which when run should pick the number of Open Sales Order on the last date of all the previous months from the start of company.
I could create the query for fetching the required data on last day of the previous month, say today is 25th June 2014, so my query only fetches data for May 31st 2014 but I need data for all previous month, May 31st 2014, April 30th 2014, March 31st 2014 & so on.
Please advise how to achieve this is SQL query.
Thanks & regards,
Nitin

Hi,
Try this:
Select *
from(
SELECT T0.[DocNum] as #,t0.cardcode as C, t0.docdate
FROM ORDR T0
WHERE T0.[DocStatus] = 'o' and T0.[DocDate] = CONVERT(VARCHAR(10), DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,getdate())-1,0)),10) OR T0.[DocDate] = CONVERT(VARCHAR(10), DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,getdate())-2,0)),10) or T0.[DocDate] = CONVERT(VARCHAR(10), DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,getdate())-3,0)),10) or T0.[DocDate] = CONVERT(VARCHAR(10), DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,getdate())-4,0)),10) or T0.[DocDate] = CONVERT(VARCHAR(10), DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,getdate())-5,0)),10) or T0.[DocDate] = CONVERT(VARCHAR(10), DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,getdate())-6,0)),10) or T0.[DocDate] = CONVERT(VARCHAR(10), DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,getdate())-7,0)),10)
group by t0.cardcode,docdate,T0.[DocNum]) S
pivot
(count(#) for c in([cvt01],[cvt02],[cvt03],[cvt04],[cvt05],[cvt06],[cvt07],[cvt08],[cvt12])) P
Note: Replace Cvt01,02...with your customer code.
Thanks & Regards,
Nagarajan

Pricing action adobe cloud/ which one applies?

For a limited time, you can join a special Creative Cloud plan. It includes access to Photoshop CC and Lightroom 5, plus feature updates and upgrades as they are available, 20GB of cloud storage for file sharing and collaboration, and a Behance ProSite. And it's just €12,29/month when you sign up for a one-year plan, but you need to join by March 31, 2014. Questions? See our FAQ and terms.
Terms and conditions
VOID WHERE PROHIBITED OR RESTRICTED BY LAW. Eligible customers may purchase an Adobe Creative Cloud membership to Photoshop CC™ and Adobe® Photoshop Lightroom 5 bundled together for a reduced price. Offer valid for purchases of an annual plan, which requires a 12-month contract. This offer is only available to customers who purchase directly from the Adobe Store or by calling a regional Adobe Call Center. Residents of embargoed countries are not eligible. This offer is limited to one (1) purchase per customer. Offer is subject to U.S. export control laws and laws where the recipient resides. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. Offer is valid until March 31, 2014, and can be changed without notice.
Renewal
After the first 12 months, we will automatically renew your contract based on the current price of the offering.
Cancellation
We'd hate to see you go, but if you cancel within the first 30 days starting from your contract date, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation for the cancellation or removal of seats. If you ever need to cancel, just call Customer Support.
OR, according to the general terms and conditions when I wanted to order the aubscription:
The price is for twelve full months. After this, your contract is automatically renewed at the then current price, unless you cancel
This may be quite a differnce, taking into account the ordinary prices.

Hi
The latest version of Muse is 2014.2, so you need to uninstall another version of Muse manually.
regarding the items in Library, you can add items in your library manually, as shown in this article
Adobe Muse Help | Organizing and reusing design elements using Library panel
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Anyone know how to contact anyone in Verizon headquarters? Since I'm not getting anywhere with Customer Service

I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014. It involves an upgrade on one of our lines. After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction. But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s. Within 24 hrs, the phone failed. After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager. The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon. A CLAIM on a 24 hr old phone!! A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store. Within 2 weeks - issues began to occur with the replacement phone. Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous. If I billed Verizon for my time, perhaps the situation would have been resolved more quickly. Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs. We are talking at least 2x a month for the course of 5 1/2 months. Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet.
Not once were we offered a new phone or replace the phone. Not until today. Replace the phone with the same phone that my daughter has grown to hate. So basically a 3rd phone - same phone. She is not interested in this phone any longer. She dealt with this phone model for far too long.
Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4. So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost. So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it. Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits?
Every rep at the stores, every rep in tech support would provide a different reason for the issue. Finally, tech support advised not to download apps. WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS??? We are talking about a 20 yrs college student who attends school in another state. Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store? Once-ok Twice-maybe BUT for 5 months?
She's not eligible for an upgrade. She will be stuck with a phone that she had grown to hate. And I with customer service which I've grown to hate.
Finally, The Edge. Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge. Each rep gave me 4 different information. 1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge. 2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter. My son currently has an Iphone 5 and is eligible for the Edge early upgrade. He would not have to return his Iphone 5 so my daughter could use it. However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines. 3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1. 4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects.
After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone. After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective. She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade. So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program. Once again, we are the ones having to be inconvenienced and go thru all these steps. Did I mention she is going to be studying abroad in Italy beginning Nov? So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me. Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition. Do you see the irony in that?
I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon. Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract. No effort in customer retention what so ever. That was a phone call on Thursday.
And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle. I am not in the position to discuss hassle and time after 5 months of getting that with Verizon. Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch. It was my loyalty and satisfaction with Verizon that has kept me from switching all these years. Something Verizon clearly does not appreciate.
So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers? Where I am that I can trust what I'm being told?
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

March of 2014 is weird!

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