Marketing Workflow (running on Windows Server) can not read files on Linux

We are currently facing an issue in fetching the WSD responses stored in XML format and importing it into Siebel DB. These XML files are created in Siebel Linux servers(Temp folder) where EAI Object manager is running. But Marketing workflows (Mktg Master import workflow) is running on Windows server ( where marketing file system installed). Mktg Master import workflows are not able to read XMLs stored in Linux servers.
When we monitor the workflow we see an error:
“Error invoking service 'Mktg File Manager', method 'ProcessFile' at step 'File Processing'.(SBL-BPR-00162) --Error getting XML from file '/siebel/gtwysrvr/fs/temp/1-158U3XB121038.xml'.” (SBL-EAI-04261)
How do I overcome this? What is best practice?

Moderator Action:
Same post is multi-posted to the Siebel sub-forum:
Error in fetching WSD responses stored in XML format and importing it
This off-topic post is now locked and likely will be removed.

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LSNRCTL for Linux: Version 10.1.0.5.0 - Production on 30-JUN-2012 03:50:09
Copyright (c) 1991, 2004, Oracle. All rights reserved.
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SELINUX=disabled
==================================
Could you please give me some suggestions, I am not clear what I need to check next...I have read many related topic, but still not find my solution.
Thanks for your time
Pan

Thanks for your answer,
1. In site:http://becomeappsdba.blogspot.jp/2006/08/startup-shutdown-apps-services.html
It said,"+Order of StartUp of Services Should be First DB Listener, Database & then Application Tier Services+"
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2. remotely,used SQLTools to connect instance,it told me:"*ORA-12537: TNS:connection closed*"
Could you please suggest next action plan.
Thanks
Pan

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Message was edited by: spiff06

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