Master Socket - Modem - Hub/Router cabling

BT sales (and I tried to get through to their technical support) have unfortunately not been able to answer the question. Due to the layout I will need to lay the data extension cable from master socket to modem up the wall and under the floorboards upstairs, which the engineer will not do. Please can somebody confirm the below are the correct cables : 1. Master Socket <----- RJ11 male to RJ11 male ethernet cable (6 pin, 4 connectors) -----> Openreach Modem 2. Openreach Modem <---- RJ45 male to RJ45 male ethernet cable -----> Hub/Router

If you do go for Webby's suggestion on the Homeplugs get the 200Mbps type or faster.
http://community.bt.com/t5/BT-Infinity/BT-Infinity-Running-Internal-Cable-V-s-Powerline-Ethernet/td-...
I'm having a look for cable posts.
Here is one confirming type from Dean a BT Forum Mod.- http://community.bt.com/t5/BT-Infinity/Wall-to-modem-extension-cable-AFTER-install/m-p/325391#M17980
I'll look for some more and add as an edit.
http://community.bt.com/t5/BT-Infinity/ethernet-cable/td-p/391177 cat 6e cable "Yes, its just a higher grade with foil screening."
Deltaflyer wrote "from the homehub to modem, any decent cat5/cat5a/cat6 cable will do. as for the rj11 cable to phone socket, if you know a good i.t. guru, he could knock you up a cat5 cable with rj11 connectors at each end to your specific length, or, if you don't know an i.t. guru, you could scout the net for the cable. I use such a cable and it is far superior to the one supplied by bt.
Also, if you feel competent & have the tools,you could do it yourself. i posted howto do this previously, so a quick search with my moniker should find it"
http://community.bt.com/t5/BT-Infinity/Question-re-Ethernet-cable-going-from-HH3-to-Modem/td-p/34928...
And in Rottie's reply there is a link to some cable with connectors.-
http://community.bt.com/t5/BT-Infinity/Cabling-question/td-p/379441
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Similar Messages

Distance between Master Socket and Modem for Infin...

Hi, I wish to move my infinity modem and wireless router to another room which is about 20 feet from the master socket.
Will that cabling distance be ok please? Thx

Its rj11 not rj45 as its a modem connection rather than a network
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New infinity install with a master socket move - w...

As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
I plan to run cat 5e cable from the master socket location, up a cable run we have in the property to the new location where I want the master socket to be located, leaving both ends unconnected. Then it should be simple enough for the engineer to connect at each end and then carry on working from the new master socket location. Maybe they could even use the second pair in the cat 5e to reconnect the original set of phone sockets we have around the house that are currently connected from the existing master socket.
Could someone advise please...
1. Is cat 5e cable the correct cable to use?
2. Does my plan sound viable? Is it technically correct?
3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

Thanks for the reply & welcome Michael.
Some subsidiary questions then please.
1. Should I run a different sort of cable other than 5e? If so, what would be the correct type?
2. Your very helpful diagram suggests that BT would surface run up to 30m from the Master Socket to the modem. My cable run would be much less than this. Would I be better to run cable myself (in my cable run) to be used as the connection from the master socket to the modem? If so, what sort of cable should it be please & does it need to have a connecting plug on the end of it (where it plugs into the master socket) or will the OpenReach engineer fit this him/herself. I guess if they surface run cable they will be able to attach the plugs on the end of the cable. What sort of connection is it?
Thanks for you time - and for anyone else's who replies.
I should also say I am not bothered if the Master Socket is moved, AS LONG as the modem & router (home hub) are NOT located adjacent to the current position of the Master Socket. I estimate the direct cable run required if I run the cable will be no,more than 15 metres.

Re-wire to Master Socket as part of Infinity insta...

The 15m cable from the point from where the BT cable enters my property to the Master Socket is at least 11 years old and follows an inconvenient and unsightly route.
Would BT/Openreach alter the point of entry (by about 2m) and replace & re-route the internal cable as part of my forthcoming BT Infinity installation, or am I hoping for too much? I don't want the Master Socket relocated, just the cabling to it.
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hi no they will normally only use another socket as a master or install up to a 30metre data cable any other rewiring would be chargeable
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Cannot locate wireless Airport hubs in Airfoil after upgrading modem and router?

Cannot locate wireless Airport hubs in Airfoil after upgrading modem and router? Just replaced modem and router-Airport is working for internet connection, but I cannot locate the two additional sites in my home to feed music to. Each is connected with a Apple wireless hub. Thanks

To work in this configuration, you just need to setup the AX as a bridge.
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Network tab
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Using master socket to test Home Hub 2

I've been having problems with my broadband dropping out. I've tried 5 different ADSL filters so have now decided to test the hub using the master socket. I'm not wireless. My question is do I need to also connect the ethernet cable to the hub whilst testing or is it just the power and broadband cables? Thanks

Thanks for your help. I don't think the lead is going to reach my master socket from my pc so I suppose there's no other way of testing it.
Does anyone have the following problem:
When my connection drops, the only way I can keep it going is by making a phone call! I just dial 1471 and leave the line open. Not very satisfactory but at least it works lol.
I don't have any other electrical items in the room except the printer, I use a simple extension socket that seems ok and I've changed the ADSL filter - have tried 5 - and I'm now thinking of calling out an engineer but don't want to incur the £129.99 fee before I've completely eliminated internal wiring problems and thought that by doing the test it would tell me if my wiring was the problem and not something outside.

How do I set up Airport Extreme with cable modem and router?

Hi--
I'm having a house built and all of the wiring for TV, phone, and internet will be centralized in a closet. The cable modem can be placed there as well. In one room in the basement I want to use my Airport Extreme for my iMac and USB external hard drives. In another location of the basement, I'd like to set up a Time Capsule for another desktop and USB printer. If the cat5e comes out of the wall at each location, I "think" I need a router at the closet location. I also thought I might need an Airport Express upstairs on first or second floor to boost signal for my laptop. The house isn't that big so maybe that's overkill. So beyond the router question, do I want to set up a roaming network and have the Airport Express connected via ethernet or just wireless if the thought is that I need this? Finally, if I should connect cable modem to router to Airport Extreme, Time Capsule, etc., in what order and ports does the equipment get connected? Many thanks!!

Welcome to the discussions, Forum Girl!
It would be best to position the cable modem and main router in the central location like the closet if possible. The other devices would connect via ethernet to the wall jacks in each room.
If you could setup a "roaming" wireless network as you mention, this will give you better wireless performance and coverage. This is the way commercial establishments like airports, businesses, etc. are configured for wireless.
The order of connection would go something like this: ethernet connection > cable modem >main router>devices. Devices could be computers, routers, a backup device, etc. Since the Extreme has only 3 LAN ports for ethernet connections, you will also need to plan to install an "ethernet switch" near the location of the main router to provide enough ethernet jacks. If you are planning to use DirectTV, etc or your audio/video devices require ethernet connections (most new products do for updates and extra features), be sure to plan for that as well.
Make sure that CAT5e or CAT6 wiring is run so you will be able to take advantage of faster gigabit speeds.
Finally, it would be a good idea to work with an IT specialist to go over your plans to make sure all the bases are covered. This would be money well spent.

Comcast just replaced my cable modem/wireless router. All devices connect properly except my iPhone 4. It shows itself to be connected to the network, but it does not load any web page. Resetting the iPhone does not solve the problem. Any suggestions?

Comcast just replaced my cable modem/wireless router. All devices connect properly except my iPhone 4. It shows itself to be connected to the network, but it does not load any web page. Resetting the iPhone does not solve the problem. Any suggestions?

Thank you for your response.
I had rebooted the router (several times, actually), to no avail.
I do not know the answer to whether MAC filtering is enabled on the router. Have tried to find info about that, but unsuccessfully. Router is an Arris TG852G, supplied by Comcast. I would be surprised if MAC filtering were the issue, since in addition to the computer, we have successfully connected several other devices to the wifi, namely an iPad, a Android phone and a Kindle Fire - all able to access internet pages through the wifi, and all without a need to add the device to a MAC address whitelist. To add to the mystery, the Comcast tech was able to connect his iPhone 4 to my network and access web pages. He was unable to connect my iPhone, however, after trying for some time.
I seem to recall reading somewhere that an iPhone cannot connect to a wireless "n" router, only "b" or "g". The Arris router is described as a n/g/b compliant router, and as noted the Comcast tech was able to connect his iPhone, so don't know why that would be the issue here.
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Any other thoughts would be appreciated.

BT Infinity - Modem and Router in separate rooms?

My house is somewhat unusual in that the master socket is in the loft. It has a faceplate splitter into which all the phone extensions and the ADSL cable connect. The plasterboard on the bedroom ceilings is metal backed and when I tried locating the Home Hub in the loft the WiFi reception was very poor. To get round this I extended the ADSL line from the front of the master socket using the CAT5 that runs from the loft into most of the rooms. This set-up is currently working great and the WiFi and ADSL performance are very good indeed.
What's I'd like to know is will I be able to use a similar set-up with Infinity? Ie extend the 'Infinity' side of the new master socket over CAT5 to the modem and router one floor below or (preferably) co-locate the Infinity modem with the master socket and run the modem - Home Hub connection over CAT5? The red BT Infinity socket on the back of Home Hub looks to be a regular RJ45 connection so I'm hoping the latter approach will work just fine, ie modem in the loft and Hub one floor below via CAT5.
Any comments would be appreciated.
Solved!
Go to Solution.

The first suggestion is fine, but you will have to use a lead that has RJ11 heads on both ends. The DSL port on the Openreach modem will only accept an RJ11 head. (The DSL port on the new master socket will accept both RJ11 / 45. Your latter suggestion is fine and seems to be less hassle of the two. I've done it for several customers who've had LAN connections throughout their home.

Power to Hub & router

Hi,
Does anyone know if the HH and Router can be connected to an extension lead when the engineers calls. I do have a double socket close to the master socket but one is used for the answerphone and one is already being used by the old Hub.
I could do with moving the master socket to a location closer to my PC but again are short on sockets.
Need to get sorted out before installation day.
Many Thanks
Graham
Solved!
Go to Solution.

Back to the original question.
A good solution in many cases is to keep the modem near the current master socket, and to run an ethernet cable to a hub/router somewhere else. You may suffer a loss in speed if they add a data extension to place the modem elsewhere (probably not severe), but you won't suffer a loss in speed from a long ethernet modem to router.
Not sure it will suit you. You would need to provide and lay the ethernet cable.

BT Infinity - Home Hub extension cabling

Hi,
I've been pursuaded by BT to upgrade from my current Option 3 to BT Infinity. However, my current Hub is in an upstairs bedroom while the master socket is in the hall. I want to keep these locations as I have 4 items connected to the Hub by ethernet. I understand that the BT engineer will fit a new master socket and then run an extension cable (seems to be standard Cat5e) to the bedroom.
However, my wife is adamant that she doesn't want cable clipped to her newly painted skirting. Is it possible to route the cable externally using Cat6? Failing that, can I connect the Infinity Modem/Hub to the existing (voice) extension socket using a snatdard microfilter? This BT page http://bt.custhelp.com/app/answers/detail/a_id/13727/c/346 suggest that this is possible, although presumably we'd lose some speed.
I'm inclined to cancel the Infinity order, but when I rang BT they assured me that the engineer would be able to sort something out. Is this likely or am I wasting a day waiting at home?
Cheers,
Andy

OK, sounds like it's worth going ahead with the upgrade to Infinity. With luck I can pursuade the engineer to put the new master socket at the end of a voice extension. If not, I'll get him to wire up the new extension from the master socket in the hall to the hub in the bedroom but without nailing the cable to the skirting. I can then replace this with a pair of homeplug adapters.
Also, yes I'd spotted that the new hub has only three Ethernet ports so I'll also have to add a switch - unless I go the homeplug route and get one with extra ports. I'd prefer to keep my four devices connected by ethernet - these are a PC, a NAS acting as a media server, a NAS providing backup storage and a media player running. I don't want to shift any of these to wireless as there are already at least 20 devices registered on the existing hub...
Thanks,
Andy

BT Infinity / Master Socket

Hi,
Last week I had BT Infinity installed, but having done some reading around I'm slightly concerned by the work that was (not) done, and thought I'd post this for some advice.
I used to have an ADSL Nation NTE5 faceplate, from which I had wired a telephone extension. I also had my ADSL router connected via a 5m (or so) RJ11 extension cable, as my master socket is nowhere near a power socket.
While the installer was there, I asked about moving the master socket but he indicated that I'd have to pay BT to have this done (though he actually recommended I look for a local contractor who could do it much cheaper). I've since heard that some rather more helpful installers have done this work as part of the job! Perhaps the fact that mine was the last of the day meant he just wanted to get away early...
In the end, he reused my RJ11 extension cable to connect my BT Openreach modem to the master socket, but I'm concerned that this isn't a good idea and should actually have been done using CAT5e? I asked about running an extension from the master socket to be able to connect the OR modem elsewhere in the house and he indicated that this is possible. Subsequent reading around suggests this isn't possible though, and you can only run telephone extensions from the new faceplate?
Does anyone have any advice? My ideal scenario would be to have the OR modem in our utility room (used to be the garage), and to probably connect the Home Hub via powerline - or CAT5e - from somewhere more central in the house.
Thanks in advance - I'm more of a software guy, so this isn't my area of expertise!
Cheers
Nat
P.S. This all started because I've had a couple of dropped connections since the install, which could only be resolved by power cycling the OR modem.

The engineer should do either of these.
Move the nte5 to where you need it.
Do an nte5/ extension swap.
Run an internal data extension.
Run an external data extension.
If they say you have to have it at the point of entry then they are not being completely honest with you.
Perhaps it was a contractor/ mobile workforce chap and not an openreach engineer.

BT Infinity and the Master Socket - will they / wo...

It seems that they won't. Well not unless you pay. Like many others posting on this forum, I was seduced by Infinity, but then confused by the requirements of installation in respect of the utilisation of the master socket and subsequent location of equipment. My house is typical of the problem - master socket downstairs front of house - wanted equipment sited upstairs back of house. Didn't want an extension draped around the place. I needed to know: 1. Can the master socket be moved? 2. If it can be, is this part of the istallation? 3. If it is not part of the standard installation is there a cost associated with it? 4. What is the cost? Sounds straightforward - it wasn't. I won't bore you with the frustrations of BT customer services, these are well documented elsewhere on the forum. Suffice to say, I have decided not to go ahead with my order. Not because of the content of the eventual reply, but because these frustrations. Anyway, I did eventually get a response by using the complaints route - as BT seen unwilling to share this information, I have. Hope it helps. RESPONSE FROM BT COMPLAINTS DEPARTMENT: The power needs to be plugged into the master socket so that the engineer can plug in your new Hub and Openreach fibre modem. If you haven't, no problem. Your engineer can run an Ethernet extension cable (up to 30 metres long) from where you can plug in your Hub and Openreach fibre modem back to your phone master socket. This extension can only go along walls - not under carpets or floors. If this is not suitable we can arrange a shift to be done, to move your master socket to a position of your choice. This would involve a one-off cost of £130.00. So there you have it.

@john46
'the engineer can convert an existing extension into a master for free or run a data extension also free'
Depends on the type of cable really, if its 'phone wire', you know those thin strands of copper coated steel then that would kill the broadband.
Also most peoples extensions are the untwisted 10, 15, 25, etc metres reels you can buy from a supermarket, again not ideal for ADSL Broadband, let alone FTTC.

Connecting Modem to Router

I just got Infinity 1 installed today. The modem is next to the master socket and is 10m away from the HomeHub router which is under the TV.
The default installation consisted of a normal ethernet cable from the modem to a square ethernet wall socket, then 10m of thick white cat5/6 cable to another ethernet wall socket, and then another normal ethernet cable to the HomeHub router. Seemed a bit over complicated for what I needed. I got them to not screw the wall sockets to the wall or pin the cable to the wall so it was more flexible in future.
So when they had left I tried connecting the modem and router using a single 10m shielded ethernet cable I already had and it seems it has synced at 39.9Mbps when I run the BT Retail speed test. That is the maximum I can expect.
Do the ethernet wall sockets do anything special or can I just replace that set up with the single ethernet cable permanently?

This is what they originally set up between the modem and router. Three cables. Obviously the sockets would normally be screwed to the wall next to the modem and TV and the white cat cable pinned around skirting boards and door frames. For me they were just lying on the carpet floor so seemed a bit unnecessary for what I need.
I've just replaced it with the single cat5 cable now. Wanted to just make sure I wasn't going to mess up any bedding in period by doing so. First day and all that.

Location of Infinity modem and router

I would like to change my broadband to Infinity but need to know a few things before doing so. The main OpenReach socket (the one with a removable lower section) is above the front door fanlight. From this box I have two wires (extensions) coming out from behind (nothing is plugged into the front), one, about 3-4 metres in length goes straight through the ceiling into the above bedroom to the router (Voyager 2500V). The other one goes to the sitting room and is a longer cable. I have also done away with the ‘bell wire’ so only two wires exist in both connections.
I would like to locate the new modem and router in the bedroom where it is at the moment. There is no way I can use a 13 amp socket in the hallway and have the equipment there. My questions are:
1. Will the current location of my router be alright for Infinity?
2. How many Ethernet ports does the Infinity router have?
3. Does the router have VOIP like my Voyager?
4. If Infinity misbehaves, is it just a matter of unplugging the modem and router and plugging in my old Voyager?
No guesses please, I need to know exactly before going ahead with Infinity.
Thank you.

Jonny
Thank you for your reply. I don’t want to sign up and ask an engineer when he arrives, I want to know before signing up.
Also, I’m not familiar with your terms, e.g. terminated phone cable, but I won’t ask you to explain them. To me there are three types of cable, a two-wire cable that runs from the master socket to a wall point, a telephone cable that plugs into a wall socket and an Ethernet cable that runs from the computer to the router. Are other types utilised by Infinity?
Further explanation of my wiring:
The wire from the rear of the master plug terminates as an extension in the bedroom where the micro filter and router plug in. It’s not used for a telephone, just the router. Can’t the new modem plug into this? Power points are not a problem in the bedroom.
I installed the cable about two years ago after acquiring a new type main box (the previous on worked but I was told this was better), at the same time I used just two of the 4 or 6 wires in both my extensions. The previous 40 year-old extension ran all around the hall skirting board, up the side of the stairs, around the landing to a bedroom. It had been painted many times and was almost brittle, that’s why I decided to go through the ceiling, under the floor boards and up to make a socket on the skirting board. It’s only a few metres long and I can easily take the carpet up, remove a floorboard and change the extension wire to any other kind of wire, e.g. an Ethernet cable.

Master Socket - Modem - Hub/Router cabling

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