Mavericks OS and OfficeJet Pro 7680

My OfficeJet Pro works like a champ...or it did until I upgraded my OS to Mavericks. Apple Support has been very helpful in getting me through a few glitches I have experienced since my upgrade. However, I see no upgrade for my OfficeJet Pro 7680 from HP. I know this is an old machine, but please tell me you are going to provide a fix. I hate to send it to the printer graveyard. It still works like a champ, plus I have a supply of ink cartridges. HELP!
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Thanks for your efforts LoyalHPfan,
Please try the following;
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OKto confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-clickDisk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and download and install the HP Printer Drivers for OS X.
Now when you add the printer, you should have the HP driver to choose, do not select the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know how this works out. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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HP Officejet Pro 7680 and double-sided printing

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Also I get the error message related to hpsuppliestool program every time I try to print. I keep pressing ignore to get rid of the dialog but it's annoying.
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Message was edited by: ksrhee24
Message was edited by: ksrhee24

I'm updating this so that others can benefit from my experience.
I got everything working now-duplexing, scanning, etc.
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If the printer has an ethernet port, try using it instead of USB printing. Usually faster and more stable. We have an HP 6280 AIO wired via ethernet directly to our Airport Extreme base station. It is printing for three wired Macs and two wireless. Rock-solid, even on the G4 MDD which has a tendency to exhibit sleep problems with some USB devices.
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After upgrading to OS 10.10 yosemite my scan to network folder no longer works but instead returns error message:
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I am having the same problem. I did the download of HP-Officejet-Pro-X476_X576-MFP_v12.34.0.dmg and ran the installer, but I still am getting the Incorrect credentials. message.
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I purchased and installed a new Officejet Pro 8610 about a month ago. My desktop computer is an HP Windows 7 unit. The printer is setup wireless. Up until a few days ago, everything has run fine, but now I cannot print anything from my desktop computer. Printing from my MacBook laptop works fine. Printing from my iphone is fine. Scanning to the desktop computer is fine. Webprinting is fine. The printer icon has a nice green checkmark in the devices folder. I have run the HP Print and Scan Doctor, which claims to fix a port issue, but does not resolve the problem. I have use windows to troubleshoot the connection, which claims to make the printer available to my homegroup, but it does not resolve the problem. I tried changing the security settings for the spooler. Did not resolve the problem. I cannot manually stop and star the spooler via dos prompt. Says system 5 error, access denied. This is maddening. I got rid of my old printer (which reliably printed from the desktop) so that I could have wireless printing capability, and now I have wireless capability but cannot print from my desktop. Aaaaggghhhhhh!!!!

Hey , Thanks for getting back to me regarding this issue. At this time I am going to have you load an alternate Officejet driver on your product. Because the network connection is fine, and scanning is still fine I do not believe that the issue that you're experiencing is connectivity or software related. This alternate driver I am going to have you load will operate the exact same way as the Officejet Pro 8610 e-All-in-One Printer driver. Therefore, you will not lose any functionality by performing this fix. Please try the steps below. Step 1: Clear Temp Files: Click on your Start menu
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When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
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Close the Temp folder once it is emptied
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Hi kmwenman,
Is this issue happening on all 4 machine that you have installed the Officejet 8620 on?
Please download and install the HP Print and Scan Doctor and let me know the outcome of each test performed. Please run this on all of the computers the printer is installed on if the issue is occurring.
You will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
Click here to download and run the utility > HP Print and Scan Doctor
Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
Do you have any other HP Printers installed on these computers? If so, do you still have the printer(s)?
Is this an HP laptop or a different brand?
Are all the computers running 8.1?
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have a deskjet D1420 and officejet pro L7780 neither print back to front

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Please read this post then provide some details. What operating system?
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Thanks
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

Hi,
You need an attachemnt which your printer does not have and it is not designed to accepte it to be able print on CD's, DV's, BD's ..
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Hi @MacBimmer ,
I see that you are experiencing issues adding the printer over the wireless network back onto Yosemite. I will certainly do my best to help you.
Power cycle the router and restart the Mac and printer.
Follow these steps to Verify and Repair the Disk Permissions.
On the Apple menu bar, click Go, then click Utilities.
From the sub menu on the right, double-click Disk Utility .
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Restart your computer.
Reset The Printing System:
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Go to the Apple, System Preferences, Printers and Scanners, hold down the control button on the keyboard and click your mouse in the white area on the left side of the window, select Reset Printing System when it comes up and put in the Mac password. Then click the + sign, select the printer, then click on the add button. (you might have to click on the dropdown to select the printer name from the list)
If you are having network issues, then add the printer through the IP Protocal.
After clicking the + button, select the IP across the top, type in the printer's IPv4 address, select jet direct below and then Apply.
Test the printer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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This printer is just over one year old!! I cannot get a printout from the printer whether using my Windows 7 laptop or my Windows 8.1 desktop, Both are connected wirelessly to the printer. The status says it is printing when the job is sent, but no paper is picked up or comes out of the printer. I have tried both trays as the default but nothing happens. When I try to Reset to Factory Default it says I'm restricted by my Administrator.How can I force reset to Factory default. Maybe that will cause the paper to advance out of the tray. Help!! Please

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Hey All,
I have an HP Officejet Pro 7680 and have installed the hplip drivers. I have added myself to LP, SYS, ADMIN, and some other groups but when I try to add the printer via hp-toolbox, it says it can't communicate with the printer, however, it does show the printer in the configuration screen. This is a network printer also.
When I try to add the printer from the command line as root, it says
[root@linuxbox ~]# hp-setup -i
HP Linux Imaging and Printing System (ver. 3.12.4)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
| SELECT CONNECTION (I/O) TYPE |
Num Connection Description
Type
0* usb Universal Serial Bus (USB)
1 net Network/Ethernet/Wireless (direct connection or JetDirect)
2 par Parallel Port (LPT:)
Enter number 0...2 for connection type (q=quit, enter=usb*) ? 1
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Setting up device: hp:/net/Officejet_Pro_L7600?zc=HP30359B
| PRINT QUEUE SETUP |
Please enter a name for this print queue (m=use model name:'Officejet_Pro_L7600'*, q=quit) ?m
Using queue name: Officejet_Pro_L7600
Locating PPD file... Please wait.
Found PPD file: drv:///hp/hpijs.drv/hp-officejet_pro_l7600-hpijs.ppd
Enter a location description for this printer (q=quit) ?
Enter additonal information or notes for this printer (q=quit) ?
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Device URI: hp:/net/Officejet_Pro_L7600?zc=HP30359B
Queue name: Officejet_Pro_L7600
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Location:
Information:
error: Printer queue setup failed. Please restart CUPS and try again.
I was able to set it up using the cups web interface, but I would rather use the hp tools as I have access to ink status, scanning, and other tools.
Anyway to get this to work?
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Joe

toad wrote:
You got avahi installed? Changed the symlink to python 2.7? Checked /etc/cups/client.conf?
Tell us what you've done so far...
HI there,
Yes, I have avahi installed and running. HP-Toolbox can find the device and even offers to install, but then looses connection with it when I try to do the final setup of the printer.
I have not tried the symbolic link to python or checked clients.conf, Could you be more specific on these items?
Thanks!
Joe

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The HP Officejet Pro 8000 and Officejet Pro 8000 wireless do not have a slot for inserting index cards and envelopes.
If you are wanting to print index cards without removing the paper from the tray, follow these steps.
The steps below are for 3 x 5 index cards.
1.) Open Microsoft Word
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3.) Draw a rectangle of any size
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6.) Under the Layout tab, select "Center" for the horizontal alignment
7.) Click OK
8.) Use the keyboard up arrow key to move the rectangle to the top of the page. Make sure the top edge of the rectangle touches the top edge of the document.
9.) Print this document on plain 8.5" x 11" paper
10.) When you want to print an index card, place this 8.5x11 document in the paper tray printed side face up. Then place an index card over the rectangle and align with the border of the rectangle. After you print the index card, remove the 8.5x11 paper for the next time you need to print an index card.
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I can't tell you how much I HATE this printer. I will never buy an HP product again. BROTHERS printers are simply and easy to use.

Hp officejet pro 6830 e-all-in-one series

install & setup my hp officejet pro 6830 e-all-in one printer

Hi @kukki,
Welcome to the HP Forums!
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Hi @helenincardiff,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 6830 is not printing properly. I am sorry to hear this, but happy to help!
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Hope this guide resolves your issue, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Installing new HP Officejet Pro 6830 e-All-in-One series

We just installed the HP Officejet Pro 6830 e-All-in-One Series. The screen on the printer does nothing but spin around with the notation that it is "Checking for printer updates". Why is this happening? Like I said, we just set it up and I am turning to this form because I can't find a Support contact phone number. I've turned the printer off and then back on. We've installed, uninstalled, and re-installed. About ready to pack it up and just use our old All-in-One again. Thank you!

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
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Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Mavericks OS and OfficeJet Pro 7680

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