May I share my complete & utter dis-satisfaction with Verizon Customer Service!!!!!!

Sit back, cause this is a long tale, a tale of misery and frustration by a long-standing customer...
I am a subscriber to Verizon's DSL service for my internet access and wi-fi in the house. Monday evening, I get home after a really long and frustrating week and just want to check email. The laptop is not connecting to the internet however, so I check my other devices. No luck. I then go check my desktop pc and notice that the router light is blinking, so I do the ole unplug, and wait thing. Do that a couple of times. Still no luck.
After a while of figuring out what number to call for customer service, I go through the Voice prompt system (and start over due to 2 dropped calls - thanks Verizon Wireless). Finally get an agent who I can barely understand. Long story short, 90 minutes later, he tells me he needs to send a technician to my house and the soonest he can do it is thursday between 8 and noon. I request evening hours or weekend because I don't want to take time away from work and be totally unproductive because I have no internet connection. He says he can't do that, but I can call the dispatcher (huh???). He gives me a number, and I call...after 40 minutes of being on hold, I hang up (I only stayed that long just to see how ridiculous it would get, but finally gave up).
The next morning, I unplug and re-plug. Lo and behold it's working again. So, wanted to do the courteous thing and cancel the appointment. Tried calling again, thinking that during business hours it would be easier to get through. Nope, another 20 minutes of being on hold til I hung up.
So, thought I'd go to the site and try to contact someone that way. OMG, trying to find a way to contact is just crazy, so finally resorted to the live chat. Well, then I get through all the questions, etc, just to say I want to cancel my appointment. He tells me that the technician will call and just let them know then. Really, a global service can't do better than that. Oh well.
So, today, I get the call, but of course I'm tied up, so can't answer. I check voice mail, it's an automated call telling me that they are still scheduled to come tomorrow morning and if I need to call or cancel, I was told to call 1-800-VERIZON. I roll my eyes, call the number. After 6 minutes of being on hold, the agent picks up and of course has to know my number, my name, my address...probably would have requested my birthplace, what I had for dinner, my favorite book, if I hadn't stopped him and told him I JUST WANTED TO CANCEL AN APPOINTMENT.
Guess what he told me...yep, he can't do it, I need to call that original number I'd already tried. Wow, is this totally f'ed up!!!! So, thought, just for grins, I'll call it...and of course I get the hold message, gave up after 6 minutes and was ready to wash my hands of the whole situation. Let the technician waste his time...I did all I could.
By now, though, I just had to vent, so thought I'd look on the website for some kind of way to contact someone. Nope, nothing, so thought Okay, I'll add a message to the Forum and hope that someone with some kind of authority will read this. I sign up and wait (almost 5 minutes) for my automated email. I enter the code to verify and of course it doesn't work. I get an error message that says "Error in Activating : update the eCRM details to SSO db". Wow, of course, that makes sense to me as a consumer. I tried again and finally got in here to tell my sad tale of woe.
Verizon, are YOU reading this? Are YOU listening??? Do YOU care? This was a HORRIBLE HORRIBLE experience, and I've already shared the tale with more than a dozen co-workers this afternoon in a meeting.

I am sorry to hear about the troubles you had regarding this appointment. If you have any questions or need assistance in the future, please make a post here so we can be of assistance.
Anthony_VZ
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Similar Messages

Change on family share plan without permission; customer service no help at all

@VZWSupport
Posting this question here because I am having zero luck with *611 customer service and after 40 minutes on the phone with a rep I am ready to pay the early termination fee and leave Verizon after 15 years of being a customer.
I am part of a family share plan with five lines. Someone else in the family used my phone upgrade last month (with my permission), and this apparently changed my plan (did not give permission to change plan) but I was not notified that the upgrade was used OR the plan was changed.
Ever since it was first available, I have had unlimited data and have always reupped my plan to keep that unlimited data feature.
Can't email customer service and chat is never available, so I get someone on the phone last week who says they'll request the upgrade back to unlimited and get back to me within 3-4 days.
No response, so I call again today. This rep says that request was not processed, and after FORTY minutes, the outcome is:
* Unlimited data is no longer available so even though my plan was changed without my consent, I lost my unlimited data which I have had for years (I knew it was no longer available, which is why I never let my service lapse, so I could KEEP it)
* The 6GB / $30 consolation prize data package is also no longer available
* No additional data can be added to my plan for the rest of the month, unless I completely change my plan, which will also change the plan on the other four lines that are part of the family share -- not doing that without anyone else's consent
* The family member using my upgrade reset my contract so I'm stuck with this for another TWO full years
* They can add a $30 credit to my bill for next month, just in case I do go over my data
This is the WORST customer service ever. I mean, really. Fifteen years of continuous patronage and this is how we are supported as customers?
I had been debating breaking my line off (and my husband's line) and going onto a new family share plan, just the two of us, and purchasing new phones as well, but frankly, I'm ready to pay the early termination fee and stop doing business with Verizon. I've heard from various friends that after several years of being a customer with AT&T or Sprint, they receive the newest phones for free -- just out of the blue -- or some other amazing promotion for no reason other than being a valued customer.
Let's get this resolved via email, Verizon. If I have to talk to another customer service rep on the phone, it's going to absolutely ruin my day.

Thanks. My main issues are:
I was not notified of the change in plan
I was not notified of the upgrade
My approval was never requested for the device upgrade
My approval was not requested for the change in MY plan
What I am having difficulty accepting here is that unlimited data is no longer "available." I'm not trying to ADD or BUY unlimited data. I'm not even trying to BUY the 6GB data consolation prize that apparently isn't available anymore.
My plan was changed without my consent. My upgrade was applied to another line without notifying me. I'm not trying to add a feature I didn't have before. Doesn't customer service have a reset button? A restore point? I had this service two weeks ago; they changed it without my consent or notifying me; I want it BACK. Not a new add. An account restore to a point two weeks ago. I don't see why this is such a difficult concept.
Not only that, my plan was reupped WITHOUT my consent, when the upgrade was applied to the other line on the account. Now I'm stuck with this contract for two more years, and I did NOT agree to another two years.
They were more than happy to try and sell me two new phones and split our two lines off the family share plan, though. MORE than happy.
Going to have to look into the cost of early termination and really thinking of just paying full price for a phone and going with something like Smart Talk or Virgin Mobile, unless the reps at the store do double backbends to help me out and hook me up after fifteen years of patronage.
I calculated the amount I've spent just on my line, not including my husband's 15-16 years of being a customer, and it's upward of $10,000.
Ten THOUSAND dollars and this is how they treat their customers... smh.
Thanks for the reply, @elector. Appreciate it.

Customer "service" phone maze needs a complete redesign

A billing glitch with my prepaid account required me to talk to a real person to solve my problem. First I tried calling *611, but each attempt got me into a dead-end phone maze that only allowed for routine automated transactions. There was no option given for speaking to a customer service representative.. NOT ONE! None of the options allowed me to return to the main menu, either, so each dead end required that I hang up and start over.
Several times I also tried entering "0" for a live person as most other companies allow, only to get the following message: "We're sorry you're having difficulties. Goodbye [click]" What idiot thought that one up??? WHEN A CUSTOMER IS HAVING DIFFICULTIES YOU SHOULD NEVER NEVER NEVER EVER SAY GOODBYE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Unless your goal is to say goodbye to a customer forever! In fact, if I didn't have a fairly substantial prepaid balance to protect, that definitely would have been the end of my 12-year relationship with Verizon.
I also tried calling other numbers listed on the so-called "support" section of your website, which were accompanied by the words "We have Customer Service Representatives that can help with your account, plan and bill questions." That is a lie. These numbers directed me into the same dead-end phone maze described above with the same disastrous results.
I then called my local Verizon store, and on the first try I got sucked back into the same dead-end phone maze as before. I tried my local store a second time, selecting the "sales" option. That got me to a local person, but she couldn't deal with my problem. She gave me two other toll-free numbers to try. The first one sent me back into the same dead-end maze, while the second one was no longer in service.
In desperation, I joined this forum. In one thread I found the number to the "porting" department, which took me to a live person almost immediately. They in turn transferred me so a customer service rep who was able to solve my problem in five minutes. But my total time invested was closer to two hours. That is unacceptable!
Last year I had similar difficulties, but was finally able to connect with someone after about 30 minutes of trying. This time it took two hours, clearly indicating that Verizon customer service has gone from bad to horrific in less than 12 months.
So by this post I'm putting your company on notice. The next time I need help, if I don't get it on the first or second try, I will end my 12-year relationship with your company that very day. I will also post my experience on Facebook and every other public forum I can find. That's a promise. So fix your dysfunctional phone maze if your want to keep me as a customer.

Dear Readers,
Skype does not host a customer call-center facility. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Trying to share a completed iMovie project with iDVD. iMovie keeps quitting. Why?

I've been trying to share a completed iMovie project with iDVD. iMovie keeps quitting unexpectedly. Why does it keep crashing?

Click on the button near the top of the window where it says Project Library (it toggles between Library and edit Project).
Click just once on the name of the project, so that it highlights in blue.
Go to File Menu > Duplicate Project. There will now be a second project with the same name, but with a number added to the end of the name
Open that duplicated project by double-clicking it
Lastly, Check out this Discussion Thread from September
I movie quits unexpectedly during editing and publishing
from Jasonryan1. It relates to a corrupted item existing in his project. And in his attempt to troubleshoot it, he suspected it was a Title he placed in the Project itself. Once he deleted the corrupted Title he was able to successfully export it. As to which item is causing instability, that's a tricky process to narrow down. And I would agree it seems unlikely all your projects could have some corrupted element in them. But it might work to concentrate on the simplest project which is showing the symptoms you describe. Duplicate that project and start deleting pieces of it and trying to add a Title to it and see if iMovie crashes. And that's not to say it's a title, it could just as easily be a picture, a transtion or a music clip that's preventing that project from being exported.

Cannot backup my files / copy my files and folders due to error message " The operation can't be completed because an item with the name ".DS_Store" already exists. "

Hi Apple community!
I have a [rather worrying] problem.
When I try to copy all my files from my documents on my mac [or the entire documents folder] into an external drive, I get this error message
" The operation can’t be completed because an item with the name “.DS_Store” already exists. "
I am not given an option to skip this file or anything else.
But I simply cannot complete the operation!
I have tried deleting a few of the .ds_store files, [both in the original and in the destinations]
but no success.
The same thing keeps happening.
At first, this was just happening when I was trying to backup to my dropbox folder [the one on my mac's harddrive, which gets synced to the cloud],
but then I tried to back up my documents to my external hard drive, and I realized it is giving me the same error message.
So effectively, it seems I cannot backup my files anywhere!
Any help or advice would be greatly appreciated.
Thank you.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Problem with copying to external drives 10.8.3 "the operation can't be completed because an item with the name .ds_store exists"

After upgrading from 10.7.5 to 10.8.3 I cannot copy certain folders to any external drive. the operation can't be completed because an item with the name .ds_store exists. I have seen this problem in discussions for many years with no real solution. Does anyone have a resolution? Please help. This is very frustrating as I work in two locations and copy folders back in forth all the time.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

When i open finder the windown is a completely blank grey box with the title "Window" as a header, and all my folders will not open when clicked

when i open finder the windown is a completely blank grey box with the title "Window" as a header, and all my folders will not open when c
the problem started when my computer screen broke from something falling on it, the screen was replaced but the people that fixed it for me told me there may be some hard disk issues when a problem like this happens, they ran their own checks and found nothing and i was given my laptop back, then when i tried to use it, i found this problem. everything else works fine.
i have shutdown and re-started my computer multiple times and i have also re-started finder multiple times, both having no effect
i have also done a few other things to find that my apple.com.finder.plist and apple.com.sidebar.plist are both missing, and are not re-creating themselves, i have found no way to bring them back either.
any help would be greatly appreciated, thanks

there is an app called daisydisk on mac app store which will help you see exactly where the memory is focused and consumed try using that app and see which folders are using more memory

Creating a share in 10.5 and connecting with XP or Vista - My Experience

Here was my situation.
Client has a machine now running 10.5 on it that is sharing an external drive on the network for other mac users in the office to use as well as 3 Windows machines. I tested with an xp machine as well as a vista machine.
The problem I was facing was that I had to set up the windows machines to be able to access the shared drive on the machine running 10.5. On 10.4 this was done with sharepoints, which breaks in 10.5. Luckily, Apple incorporated a lot of sharepoints functions into 10.5.
First I had to create a Standard or Admin user for each unique user that will be connecting to the share, on the machine that the external drive is connected to. You have the option of creating a "share only" user, but that seems to only be for mac sharing because those accounts do not show up as available when you enable accounts to access the SMB.
Once I had the new accounts made, I had to go to "Sharing" in the System Preferences and click on "File Sharing". When selected you see "Shared Folders" and "Users" panes. I clicked the + symbol and pointed it to the shared drive, since one of the accounts will have access to the whole drive. In the user pane I clicked the + and added the user I created for that access.
Note at this point. If you use the same username and password of the user account in windows (case sensitive I believe) you will not have to specify a special username and password for access to the share. I did this with the first machine with complete access because he was the owner of the share.
So after I gave that user access to the whole drive he was able to find the 10.5 machine on the network and connect to the share without prompt of a password.
I then tried to set up the other two users who were not on the same subnet so they had to use "map network drive" on their PCs.
Again I added the target folder that they would have access to on the shared drive. I added their user as having permission to access it. But when I went to map the network drive, it could see the folder if I entered \\ip.add.res.s\foldername and clicked "browse" but when I tried to add it, the system said it was not found. I also made sure to click "change user name" and entered the username and password for the account with access to the folder.
So after tinkering a while I finally found that you must add the users to the main share drive list of users, even if they are set to "read only (dropbox)" or else they will not be able to access the subfolder assigned to them. It also did not make a difference if I removed the share drive completely and added just the subfolders and users individually.
I hope this might help somone out there who might be having a similar issue with getting xp or vista to use shared folders in 10.5.

Was not a question.

How can I use a SCH-LC11 device in CHINA which bought from ebay. I am not Verizon customer but I prefer to using your 4G LTE Router . How can I get the unlock code? The device may have a bad ESN but I only use it in CHINA. Kindly looking forward your repl

How can I use a SCH-LC11 device in CHINA which bought from ebay. I am not Verizon customer but I prefer to using your 4G LTE Router . How can I get the unlock code? The device may have a bad ESN but I only use it in CHINA. Kindly looking forward your reply. Thanks!

It's good to read Antoniad's post. It reassures me that I can use my new iPad as an international communication device which is the reason I purchased the thing. However, I called Verizon today (my provider of cellular data) who told me that I can't just pop in a SIM card as you suggested. He also said that he was from the "Pre-Pay" division of Verizon and he was certain that I couldn't do what I planned to do. I was extremely disappointed as I had called Apple prior to buying the iPad and I read the algorhythm on the website for choosing an iPad before purchasing. Those sources were quite specific and the information seemed clear. I would be able to use my iPad to communicate through cellular connections while traveling on the road, literally, abroad. I was told that I could pop in a data card wherever I was, just as you indicated in your message above, and voila I was good to go. The Verizon rep definitively rained on that parade, but said that I might be able to do this if I have a "Post-Pay" account, a different area of Verizon. I haven't had the chance to talk to this division yet, so I looked to Apple's Support for answers. Maybe I will find out that I can use my iPad as an international communication device while traveling on the road afterall, however, it appears I may need a different type of account (Post-Pay), something I was never warned about. Can I switch to this kind of account? I don't know. I have to find out. If you have any information about this issue, it would be good to share since I strongly suspect there are others who bought the iPad for the same purpose that I have.

What is it with Verizon lately and their lack of concern for customer satisfaction?

I am increasingly frustrated with Verizon and their lack of concern for customer satisfaction. I have been with them since they began and through the years they have become less and less customer friendly. All I want to do is do an early upgrade to the IPhone 6, I have one line that is out of contract, two that will be up in May and one in October. All the lines are eligible for early edge but only if we take a Motorola phone we do not want because they have some contact with them to push phones no one wants. Seriously Verizon what the heck is wrong with you, trying to force people who have been loyal to you to take a phone they don't want because they paid you to do so. I'm not trying to leave for the competition but at this point I may have to. I had even checked back in November when I saw we were eligible for the early edge and was told we could only do the Motorola phone but that promotion would be over Dec 31 and after that we could upgrade to any phone we wanted. Imagine my disappointment when we go to a verizon store to find out that was a lie and they entered into another lame contract with Motorola to push a diffent phone (last years model that didn't sell) and we would be forced to take one. I contact customer service and was told to bad, sorry we lied to you but it's either that phone or wait out your contract. Well maybe it's time to switch because it's very obvious that Verizon no longer cares about their customers, hey Verizon can you hear me now?

I'm not trying to get out of my contract, I have been with Verizon for 15+ years and have always been able to do an early upgrade, we just forgo the discount $50 or $100 we would get off the new phone. I have been told several times by Verizon employees that if I am within 6 months of my contract end I could do an early upgrade I just would not get the additional money off. I was also told in November that I could do the edge up for any phone after Dec 31st. I was lied to and that seems to be happening more and more. Verizon has been changing its practices to the detriment of its loyal customers. One of the reasons I liked Verizon and stayed with them for so long was because they were always willing to work with their customers and Verizon can change or alter their agreements anytime they want. I wish they would train their emploves not to be deceptive and tell people one thing and then do another. I can understand if I was trying to cancel my contract but I am not and would be extending my contract by two years as opposed to leaving in the next 6 months.

Digusted with the lack of Customer Service and Complete disregard for Inconveniences

Its a shame I have to come here in order for my voice to be heard. I have spent many hours on the phone with technical support and customer service and it has been to no avail. As a longstanding verizon wireless customer I assumed the high level of customer service experienced there would be translated when I decided to pay MORE money and switch from DirectTV to Verizon FIOS. The last few days have proven me wrong as I still remain without internet, tv, or phone service due to a technical issue beyond my fault. I spent an hour on the phone yesterday only to find out a technician would need to be scheduled and sent to my home today. Working in sales, I have reports I must complete each day requiring use of a WIFI connection so this was already becoming an inconvenience on top of the fact I had to be available between 8-12 and miss a half day of work. Not only did the technician never show up but lied in the notes and stated he/she made an attempt to reach me by phone. My call log shows no incoming phone calls during anytime between 8-12 today. When I called tech support to check on the status of when they would be getting someone back out they informed me I would have to wait until tomorrow afternoon before someone could come out. I expressed my extreme displeasure with having to miss more time from work (which is additional money lost) and inconvienece as I would have to move my day around to find a place with free WIFI after work hours to complete my reports. Traffic in DC is not friendly and this has completely turned me off. Veriozn FIOS is unreliable and the level of service I have received to date has been sub par to put it politely. Offering me 2 pro-rated days back on my service doesn't even begin to compensate for the missed time out of work nor the gas and inconvience of running to the nearest free WIFI so I am able to do work required of me. I decided to switch to FIOS because of the verizon name assuming the quality of the product and level of service would be one I could depend on. This has been the farthest thing from what has taken place. I now have another appointment tomorrow and quite unsure if anything at all will happen. I need some somebody from corporate to receive this message as it took me forever to find this forum to express myself and try to come to some resolve to make things right in this situation. None of your customer service reps possessed any information on how to contact corporate and due to my experience I can see why. You all would likely have to hire full time stafff to accomodate the level of complaints coming in. Pending how this situation is resolved, I may or may not take my story to social media and as many review and blog sites as possible. Verizon FIOS has ruined my day and I hope that someone will care enough to make this situation right.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

DIS 11g with Content Server 10gR3

Hey
I believe that you can use the new 11g DIS client on legacy 10gR3 environments.
My questions is, do I just use the 11g client on its own, or should I load the 11g DIS component into the 10gR3 environment as well?
I cannot find any official doco on this, and there aren't any release notes witht he 11g DIS download.
Thanks,
Alec

Hi
You need to have the DIS component for 11g on UCM 10gR3 as well as the DIS 11g client to get the functionalities in complete . DIS version for 11g is 9.0.0.1173 . I have just finished doing this and see that the content retrieval and other functionalities are working perfectly fine .
Thanks
Srinath

How do i share i tunes and i cloud with 2 iphones

how do i share i tunes and i cloud with 2 iphones, like when i buy music it will go to my husbands phone or vice versa!

Sharing an Apple ID for iTunes and App store purchases is not a problem. Just enter the same Apple ID in Settings>Store>Apple ID. You can turn on Automatic Downloads here as well. However, don't share the same iCloud account unless you want to have merged calendars and contacts. To maintain separation it's best to have separate iCloud accounts with different Apple IDs. (The Apple ID you use for iCloud does not have to be the same as the one you use for purchases in Settings>Store.) This article may be of interest: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/.

Complete Customer Service Nightmare

I have spent four days, hours each day attempting to upgrade to a new phone and service plan, both online and on the phone with zero success. I give up. First I spend three days attempting to "design" a new Moto X. After wrestling with this constantly malfunctioning web page I finally get phone configured as I like. Then spend hours making numerous failed attempts to checkout with new phone per repeated error of inability to "locate" account. This after I've logged into my account and seeing my account info on screen while still repeatedly unable to complete checkout because "account can't be located."
Gave up and decided to upgrade via phone customer service. Spend hours on the phone...on hold numerous times and required to give account information over and over again. Customer sales agent is unable to configure phone as I wanted it...as I had done on the website...doesn't even understand the options for customizing that are available as I'm trying to communicate how I want the phone configured. Finally I'm resigned to getting the phone sort of like I wanted it minus a few options because the sales agent doesn't know or understand the options available per "designing" the phone as you want it like the website offers. After spending an hour with sales agent I'm informed that due to technical difficulties she can't process order and will call me back in fifteen minutes to complete order. That was four hours ago. Pretty sure I won't ever get the call back. I was also given a ridiculous series of hoops I'm supposed to jump through for the sale / upgrade. Sales agent says she's going to give me an 800 number to call. Then I have to call and authorize an email to myself so they can send me a code I need to input on the website to order my phone. I thought that's what I was doing with her for the last two hours. She never gives me the 800 number as this is when I got the technical difficulties line and the promise of a call back in 15 minutes. Still waiting! What a ridiculous bunch of crap for a customer wanting to SPEND MONEY with Verizon.
Wait...it gets better. While I never got the call back to complete the order, I did get a quick call to MY phone from someone asking for the sales agent I was dealing with. Huh?
There are more stories of attempted account management function usage online nightmares per malfunctioning Verizon website but that's another story. I'm amazed the Verizon employees I've dealt with can find their way to work in the morning.
Good luck to other Verizon customers. I hope you don't grow old, die and turn to dust while attempting to do business with Verizon online or via the phone.

Yes I did try the Motorola site with no success with the checkout process after configuring the Moto X. Repeatedly failed to complete checkout due to "account not located" when I used correct ID and password over and over. Verizon sales agent told me this is purposeful as they don't want the sales transacted via the web per customers unaware of plan upgrade costs with new phone and a large volume of customers returning the phones to avoid plan upgrade costs they were unaware of when buying the new phone.
The reason I want to buy online is because it's fifty bucks cheaper than what the store wants. Because I'm supposedly getting a fifty $$ discount per my association with a 3rd party retailer. The sales agents did quote me a price fifty bucks more than what was my checkout price that I couldn't complete. That and the fact it's about 100 times easier to customize the phone yourself than it is to communicate what you want with sales agents. If Verizon doesn't want to allow the web based sale than their sales agents should be far more knowledgeable about the product and options than any of them were per my experience.
I'm a long time business owner. If I made it this difficult for my customers to conduct business with me I'd have been out of business long ago. Here's how it should work. The consumer...me, should be able to configure the product the way I want it just like the websites are designed to allow. Why have the option to allow customers to design the phone on the website and complete sale including shipped to me if you're going to disable the actual checkout? The entire process should be seamless and take 10-15 minutes tops. It's the whole concept of internet sales for customers that don't have time...or just don't want to drive to a store and most likely be one of several customers rather than the only customer sitting at their computer. To sum it up, Verizon like so many consumer product and service companies today suck and don't give a rat's rear about customer satisfaction or customer care. They are not alone by any means.

Is it possible to sync and share iTunes (specifically purchases,songs,playlists) with 2 computers having their own apple id? ,movies

Is it possible to sync, combine and share iTunes (specifically purchases,songs,playlists) with 2 computers having their own apple id?
I have been trying to find the answer to this for awhile now.

No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that.

May I share my complete & utter dis-satisfaction with Verizon Customer Service!!!!!!

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